Eachstep Blackley, Manchester, Greater Manchester
Eachstep Blackley, Manchester, Greater Manchester
Eachstep Blackley, Manchester, Greater Manchester

EachStep Blackley offers a complete range of specialist dementia care – home care, day care, respite care and residential and nursing support – in one specialist service, to support people with the condition from diagnosis until the end of their lives.

EachStep provides an ambience of warmth and comfort, in a clinically therapeutic setting. It is equipped with specialist lighting and assistive technologies that promote safety and independence, as well as furnishings that are comforting and comfortable to people with dementia.

To promote full, stimulated lives, EachStep includes facilities such as a library, accessible gym, hair and beauty salon and cinema screen. It also includes the first Costa Coffee in a dementia care service, encouraging the local community to visit.

Group: Community Integrated Care

Person in charge: Michelle Phillips (Service Manager)

Local Authority / Social Services: Manchester City Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Admission Information: Ages 18+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile

Latest Care Quality Commission* Report on Eachstep Blackley: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.2 Eachstep Blackley has a Review Score of 8.2 (8.233)

The Review Score of 8.2 (maximum of 10) for Eachstep Blackley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Eachstep Blackley in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.483 for Eachstep Blackley is calculated as follows: ( (42 Excellents x 5) + (9 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 60 Ratings = 4.483

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.75 Points relating to the number of positive Reviews for Eachstep Blackley is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 3 Reviews ÷ 12 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Eachstep Blackley?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Eachstep Blackley

  • Daughter of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1

We have been so lucky that we were able to secure a place in this amazing care home. The quality of care that my father in law receives is excellent and the dedication of all the staff is extraordinary.
Dementia is a terrible illness not just for the patient but also for the rest of their loved ones, family and friends. Everyone at Eachstep has done so much to make it better for all of us.

How likely would you be to recommend Eachstep Blackley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mam was a resident for 5 years and the care provided by all staff was amazing. She was treated with dignity and as a valued human being.

How likely would you be to recommend Eachstep Blackley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have read the recent review and felt I needed to add my experience.

My mum has lived at Eachstep for nearly three years and my overall view is that it is a lovely home, carers who have a genuine empathy and care for the people who live at Eachstep.

I do not agree with the description of the food. My experience is that the food is of a good standard and for those people with a soft diet, it is excellent.

An activities coordinator has recently been appointed and more focused activities have been delivered to the households with a brilliant Halloween party being held on the 31/10.

The bottom line is nobody chooses to put a loved one into residential or nursing care but there comes a point where there is no choice. I am assured as much as I can be, outside of me looking after her, that my mum is safe and that she is looked after with care and compassion at Eachstep and that is what is important.

How likely would you be to recommend Eachstep Blackley? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sadly over the last 18 months, I have noticed a rapid decline in the services and care at this care home – salient points below:-

•   Little or no interaction with the residents.
•   The meals being served are in my opinion not age appropriate and are akin to aeroplane type fodder; tasteless slop!
•   The TV on in the main room, however, every time I visit my relative it’s playing Smooth radio which is clearly for the carers benefit.
•   More worryingly long periods of time can elapse without seeing a visible member of care staff managing the main room leaving the residents to roam around without any supervision whatsoever.

The above has not always been the case and hopefully, the place will resume to the higher standard previously experienced. I am hoping sooner rather than later I will post a more positive review.

How likely would you be to recommend Eachstep Blackley? Neither Unlikely or Likely

Average Rating: 

 2.9 out of 5

Overall Standard: Good

Facilities: Poor

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Satisfactory

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Da has now been in care coming up to two years. Being in care is the only option for him. It's not what we would have wanted, but life makes it that way. As carers, we as a family have found Each Step to be an honest, open and transparent group, who do the best that can be done with a difficult to manage group of people. Thank you.

How likely would you be to recommend Eachstep Blackley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

September 2015

November 2013

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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