Eachstep Blackley

The staff at Eachstep are amazing, I couldn't ask for better people to care for my loved one. They really go above and beyond to make him happy and to make us as a family feel re-assured. I have recommended them multiple times and will continue to do so.

Very caring staff providing individualised care tailored to the different personalities of the residents. Nothing is too much trouble and staff go above and beyond to support not only the residents, but also their families too. The households are nicely laid out and relaxed, they have a homely feel. Really lovely facilities, including nice outdoor space. It was definitely the right choice for our mum.

Mum was diagnosed with Lewy Body Dementia and moved into Eachstep (Blackley) just over three years ago. Initially, she was placed in the Residential Unit (Charlestown), but as her condition progressed, she moved to one of the dedicated Nursing Units (Woodlands). As a family, we quickly had to learn about the care system, but with the love and support of Admiral Nurses and the compassionate staff at Eachstep, we ensured mum received the care and attention she deserved. We always knew that when we spoke, staff listened. They took the time to explain mum's dementia journey in a way we could understand and appreciate. They encouraged us to visit anytime, 24/7, 365 days a year. Eachstep truly "looked after mum when we couldn't," allowing us precious time to focus on making her laugh and smile during our regular and spontaneous visits. The staff at Eachstep are more than caregivers; they are extended members of our family.

I could not have wished for a nicer, better care facilities for a friend of mine, who is a younger dementia sufferer. He as been on Thornlea for over 6 months. The staff are excellent and nothing is to much trouble. The care, commitment and support from staff is in my opinion outstanding. All staff treat residents with dignity and respect, and have a lovely rapport with not just residents but families and friends. Thornlea is very clean and tidy no matter when you visit. My friend is still able to lead a active life, due to staff supporting him on going out doing the things he enjoys. As a friend I have piece of mind knowing he is in a safe, clean and very friendly environment which is very much like home from home. He can also still enjoy going out with family and friends which is no trouble to staff when asking them to support getting him ready. I would not hesitate to recommend Eachsteps to any family or friend looking for care .

The staff, the service and the overall atmosphere of Eachstep Blackley is amazing, it's very comforting to know that my mother is taken such good care of, and I love the feeling of extended family that is naturally present on site,thanks to the wonderful staff.

My brother moved into Thornlea Residential care at Eachstep in May 2023. Since then he has been made to feel like family. He likes Thornlea as he has been able to keep as much of his independence as before. It was important to him to ensure that he still had the things that he had always he enjoyed in life. To him a cigarette and a cup of tea so this was perfect as they have a garden to sit in. His personal cares are attended too promptly. There is also the option to have a hairdresser and podiatrist visit as again this was part of my brothers usual routine. He has his own room and shower room which protects his privacy and dignity but he also has the opportunity to sit in the main lounge and chat with staff or friends he has met. The staff keep me well informed of his progress or any areas of concern. I worried about him constantly before he moved here but now more reassured that he is warm, safe, and happy and for this I am forever grateful to the staff .

Absolutely amazing. Staff go above and beyond to make residents feel safe and listened to. They are like a family. They always make sure the best interest of the resident is met. My mum hates baths and showers, as she nearly drowned when she was younger, so hates water on her face. But now she is happy to take a shower as the staff start at her feet and working upwards. She feels safe with them as they take there time with this task. I feel I can relax knowing she is being cared for in this way. My family and I are so happy we found this fantastic home. Thank you to all the staff for the fantastic job you do.

Staff are helpful with relatives and will go out of their way to deal with queries over the phone as well as in person.

The care my late husband received was so caring. He was a difficult person regarding personal care but the staff did a great job and were considerate of his "outbursts" towards them. I was with my husband when he passed and the Manager was supporting the family which we needed at that time which we were grateful for, I would recommend Each Step Blackley for the caring staff.

My father has recently moved in to Eachstep and he has been made to feel very welcome, as have we. The staff are very nice and been helpful. They don't wear uniforms, so taking us a bit of time to know who's who but we are able to ask. We like the fact that when we visit we can just make ourselves drinks in the small kitchen and don't have to wait to be asked. Sadly, my father doesn't like to join in activities. This may happen in time.

Kind and supportive towards my dad in helping him, adapt and cope with my mum's Dementia. Well done!

Thank you all.

What a lovely place! My mother-in-law moved in August and we couldn't have hoped to find a better place for her. She is happy, content and settled in straight away. The staff team are very welcoming and attentive.

My friend has been cared for at Eachstep Blackley for the last 12-months. Since moving in, she has really settled in and the staff are fantastic. Nothing is too much for them and she’s treated like one of their own and it very much feels like she is part of a family.

I am concerned about the arrangements for speaking to residents on the 'phone. Since Eachstep was taken over by Park Homes, the pre-existing in-house telephone system has been removed. There is now no facility to speak to residents directly. This is a significant loss for residents who are bedridden and have no visitors and, therefore, no contact with the outside world. After a long dialogue with the Park Homes management, the only solution offered is for someone to purchase a mobile phone for the resident or arrange (at their own expense) for a landline to be installed in the resident's room. This is an unworkable solution both from a practical viewpoint and from a financial viewpoint. Park Homes Ltd is an extremely commercially successful company and, in my view, the problem caused by their decision should be rectified by them at their expense. My discussions with staff at the home confirm that they are unhappy with the current arrangement also.

I can sleep at night knowing my mum is in such an excellent place, and I would highly recommend this home to anyone that is in need.

My mum has been in care for four and a half years, just over three years at Eachstep's thank you all for your care and support for mum and me in what has been the worst time of our lives. Thanks once again for continuing to care when we all have struggled in these terrible times.

I couldn’t wish for my mum to be anywhere better......watching Panorama, the forgotten frontline, on Thursday evening was very emotional, but it also gave me a great deal of comfort to know that my mum was in such a fantastic care home and being cared for by such wonderful dedicated staff. That includes everyone, from the cleaners, kitchen staff, laundry staff, admin and all care staff. Mum has been a resident on Howells household since January 2018 and although it has been hard to accept that she had to go into care, Eachstep have always been very supportive to myself and my family. The last 5 months have been extremely difficult since the home went into lockdown and we were unable to visit our loved ones, but I knew that Mum was safe and happy and was receiving the best care possible. The staff on Howells did everything they could to keep us in contact with our family with regular communication via FaceTime, videos and photos. I can’t thank everyone enough...just amazing staff!

The home is welcoming, clean and has a homely feel to it. My friend tells me about the things that she has been doing and is kept busy. The staff are attentive and very caring. There is a very reasonably priced cafe at the home and we love to spend time there.

My Mum moved into Eachstep in September 2019, and I am extremely happy with the care provided and the notable difference in her since settling into Eachstep. The facilities are excellent, but the real stars are the staff. They are very caring, and I feel confident that they are meeting Mum's needs. There is a wide range of regular activities, and most of the residents I have seen enjoy taking part; Mum certainly does. This is the third attempt to find a good dementia home for Mum, and I feel like we have hit the jackpot! Highly recommended.