Wellington Lodge

334a Waterloo Road, Cheetham Hill, Manchester M8 0AX

Wellington Lodge care home is located at the heart of the Cheetham Hill community in Greater Manchester. The care home is operated by Anchor and provides residential and dementia care for residents in homely and comfortable single ensuite rooms.

There are a number of regular events and activities at Wellington Lodge and within the local community.

Wellington Lodge works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. Staff receive on-going training to ensure their approach always reflects best practice.

An important part of daily life at Anchor is mealtimes. The preferences of customers are always taken into account, which means regional and international cuisine often features alongside classic meals on the menus. Anchor promotes individual wellbeing by supporting customers to eat and drink so they are well-hydrated and well-nourished, through a positive and enjoyable dining experience in pleasant settings.

Anchor’s Dementia Care Team achieved the Outstanding Dementia Care Innovation for the Anchor Inspires Programme and the use of iPads at the Dementia Care Awards in 2015. Anchor reinvests the money made into its retirement properties and care homes to raise standards and provide a high-quality service that surpasses customers’ expectations.

Group: Anchor

Person in charge: Leisa Millard (Manager)

Local Authority / Social Services: Manchester City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Urdu

Single Rooms: 33

Rooms with ensuite WC: 33

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

Wellington Lodge is situated close to local services and amenities including:

The Post Office is within a short walk.
The 59 bus service operates along Waterloo Road outside Wellington Lodge.
Doctor's

Latest Care Quality Commission* Report on Wellington Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Wellington Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Wellington Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.806 for Wellington Lodge is calculated as follows: ( (60 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 72 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.758 Points relating to the number of positive Reviews for Wellington Lodge is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6.6 Target = 0.758

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Wellington Lodge has a Review Score of 9.6 (9.564) from 6 Reviews


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wellington Lodge?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wellington Lodge

  • Daughter of Resident/Service User
    3
  • Niece of Resident/Service User
    1
  • Resident / Service User
    1
  • Son-in-law of Resident/Service User
    1

Staff are always very friendly and seem to have a good relationship with the residents. Nothing seems to be too much trouble and if the family have any concerns they are always addressed. My mother in law seems to be very happy and contented. Also, a very good plus is the 'social' activities that take place both outside and within the home. This is so vital rather than leaving the residents to vegetate.

How likely would you be to recommend Wellington Lodge? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

The staff are friendly and polite. The home is very nice they look after my father and he is happy being here. They take him out and he has a laugh.

How likely would you be to recommend Wellington Lodge? Extremely Likely

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Average Rating:   5 out of 5

An ambulance had to be called for my mother both on the 27th and 28th of October. I was informed and kept updated by staff until the ambulance arrived. When we returned my mother to Wellington Lodge at 3am and 7am respectively the caring attitude and support received by the staff were outstanding.

How likely would you be to recommend Wellington Lodge? Extremely Likely

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Average Rating:   4.4 out of 5

My mum has been at Wellington Lodge since May 2017. From first walking in I got a feeling of happiness for my mum's care. The staff are happy in their work, they interact with all the residents. Nothing is too much trouble for them. The manager is second to none and always helpful. My mum enjoys the food which always looks good. Overall they are a credit to Anchor homes.

How likely would you be to recommend Wellington Lodge? Extremely Likely

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Average Rating:   5 out of 5

My experience at Wellington Lodge has been very very reassuring and comforting. The staff are professional and efficient and they take the time to show an interest in my background and family, every resident is treated as an individual and are cared for with the same amount of dignity regardless of age and circumstances. I would have no hesitation to recommend this establishment to any family or friend in need of its services.

How likely would you be to recommend Wellington Lodge? Extremely Likely

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Average Rating:   5 out of 5

We cannot praise the staff of Wellington Lodge enough. Our uncle moved there 2 years ago and is being cared for in a kind and considerate way. Although he is 95 years old, he has all his 'marbles' and his relationship with the staff is extremely important to him as a point of contact with people that those other residents with dementia can't provide. He is stimulated and looked after by the staff as if he were their elderly uncle. Thank you, everyone. You give us peace of mind.

How likely would you be to recommend Wellington Lodge? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Average Rating:   4.4 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

March 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Wellington Lodge