Wellington Lodge

We are extremely happy with all the staff and we found them very helpful. If I had any problems I could ask anyone and they have me advice that I needed.

After a transfer from the previous care home, it was like walking into a luxury hotel. The staff, from management to catering staff, were excellent in providing a safe and friendly environment. At all times the resident was treated brilliantly and in an emergency responded in very quick order. Senior staff were very helpful with future information.

It is outstanding.

My Uncle has been in Wellington Lodge for just over a year now. He seems to have settled in really well, the staff are really good with all the residents as I've seen. The Manager is always there to listen and to help, communication is very good also, emails to let you know what is going on within the care home and my Uncle personally, would recommend this care home greatly. My Uncle has brain damage from a car accident 50 years ago and now has dementia too, but we as a family are happy with the care our brother and Uncle receives, thank you to all the staff and the Manager.

I, as the wife of a resident who is suffering with dementia, am very pleased with my husband's care and the understanding and friendliness of the staff. Also pleased with the cleanliness of the home and the layout. Staff are always happy to help namely some staff members, to name just a few as I can't remember all the names and I do apologise for that. Thank you Wellington Lodge.

Mums well looked after, staff are excellent.

Friendly staff and relaxed atmosphere. My auntie is well looked after and I feel safe knowing she is cared for at Wellington Lodge. Thank you for looking after her. Thank you.

My mum has been a resident at Wellington Lodge for seven years. In all those years, she has been very happy living there. We, as a family, have been very happy with the support and service she gets. The staff are very helpful and always have a smile on their faces. They treat her with dignity and respect, which is very important to her. In this last year with Covid, they have done what they can to enable us to speak to our mum. They have kept us up-to-date with Government policies. We feel we are very lucky to have found a good Care Home for our mum to be able to live in. She enjoys the varied and tasty food they serve each day.

Wellington Lodge came through with flying colours for mum during this most testing time that is the pandemic.

The staff know and care about their residents. They have also kept me fully informed about my mother's health and well being throughout. The carers have been very considerate to the needs of both my mum and the family at this difficult time. This includes a short period of hospitalisation (not covid related) and subsequent convalescence. I feel that they have gone 'above and beyond' at what must have been a very stressful time for them all. Whilst the above relates primarily to the period March to present, during the pandemic, I feel that their care and kindness has been exemplary throughout the year. I know my mum is well looked after, safe and happy.

I find the contact I have had with the management and staff to be excellent. They are always polite, cheerful and ready to help with any assistance I have requested. I have spoken to my friend, and face timed with her thanks to the staff. This type of contact is very helpful and important whilst this virus is going on.

It is always a pleasurable experience going to the home to visit mum as Wellington Lodge is spacious and modern and the staff are always cheerful and friendly. Since lockdown, they have done their best to keep us connected to our mum by facilitating supervised outside visits, window visits and virtual ones on the tablet.

I would like to take the opportunity to give extra thanks to 3 members of staff in particular for going that extra mile, I would like to add that during lockdown the management and staff have done a tremendous job.

Also, my mum's room needs vacuuming more often, due to flakey skin coming off of her legs.

The home is also spotless and any mess or accidents are cleared up straight away. It is a lovely home.

My mum entered the facility because she had begun wandering at night outside and needed to be kept safe. She has settled in well, all the staff are very friendly and kind she is happy and well cared for.

The home is always lovely and clean with a bright atmosphere. Staff are lovely, caring and always approachable.

In my experience, my aunty is well cared for.

Issues can arise, it's how they are dealt with that matters.

A couple of my friends have been to visit Dad with me and have remarked on the pleasant atmosphere, the cleanliness, and that the residents look at ease and well looked after. The activities are also good and my Dad enjoys himself. All in all, under the circumstances Wellington Lodge gives some quality of life to the residents and I would recommend it (and have done).