Franklin House

My dad was admitted to Franklin in February 2024 due to living with alzheimers. To put Dad in a care home was probably the hardest decision we have ever had to make. The team at Franklin always made us feel welcome when we visited dad, nothing was ever too much trouble, and we always witnessed care staff treat dad with compassion, dignity and respect. We also witnessed the same in the communal areas, with other staff and residents would fully recommend a home from home loving and caring environment.

We as a family could have not chosen anywhere better. Thank you all.

Both my Grandad and my Nana stayed at Franklin House. My Nana was on respite after a hospital stay and the team got my Nana back on her feet and independent enough to go back to her own home, she always commented on how great the team were and how lovely everyone was. We could see this ourselves whenever we visited too, always offered refreshments, nothing was ever too much for the team even when you could see they were extremely busy. My grandad sadly passed away in Franklin house due to progressive illness. But I cannot thank the team enough for how amazing they were through a truly sad time for our family. Everyone was very caring, compassionate and my grandad was cared for with the upmost dignity. We were well informed at all times and my Nana was welcomed with open arms when she came back to Franklin House to visit my grandad. Overall amazing team and home, highly recommend!

Would recommend anyone to Franklin house for there loved ones

I wouldn't advise anyone to put your loved ones in here. I am not happy at all with this so called care home! My mother was in here for three weeks I just wish I had chosen a different home for her care.

What a brilliant place. He was well looked after. Clean and very friendly. Not only did they help him but also took time out to help us. Every time we visited him, he would always say he liked it in there. All the staff are hard-working and friendly.

I moved into Franklin House in 2012. The staff are excellent. The home is very friendly, the entertainment is fantastic, we always have a good time and a sing-along.

The staff take me out when I want to go for a curry. I would not want to live anywhere else.

Food could be more varied. Carers are friendly, caring and value dignity. Management is approachable and helpful. Nail care could be improved. Franklin House is very good at providing activities of different varieties for stimulation and social.

Both my parents have, on separate occasions, been residents here. The manager and her staff are brilliant with all the residents and are friendly and helpful with the relatives. It is always clean and tidy as are the residents. Mum has settled in really well and I am relieved that she is being looked after, well fed and made to feel relaxed at all times. Nothing is too much trouble. They do all they can to help. I would certainly recommend it to anyone who needs care.

Nice home. Friendly environment and clean. Always somebody around if you need to talk.

My mother was in Franklin House for eight years and in all that time she was treated with the utmost respect and made to feel that it was her real home. I would have no hesitation in recommending Franklin House to anyone looking for a safe clean place for a member of their family.

I have been a resident of Franklin House for 6 months on admission I was unkempt, bewildered and treated all with suspicion. Within a couple of days through the attitude of the carers, I felt settled in. The staff were courteous, friendly and treated me with respect. All routines and procedures were explained to me clearly. The rooms were clean and tidy and the food was healthy. I have thrived due to the caring nature of all the workers and I thank them from the bottom of my heart.

Mum was a resident at Franklin House from May 2014 to October 2017 and her needs changed during this time. Franklin House was always able to manage mum's needs and went out of their way to do so even when her care became complex. The staff were kind, friendly, helpful, caring and supportive. They were very well trained and supported by the fantastic manager and deputy manager. Every challenge they faced was met with a sense of humour and a genuine wish to help.

My relation has been at Franklin House for almost six years and I can honestly say, she is well cared for. This gives me peace of mind because I know if there is anything out of the ordinary with her, they will be in contact with me. If she could speak, I think she would say that she is settled there. Both management and staff are very efficient.

Overall, I would be most likely to recommend the place to friends and it is also value for money.

The premises are quite old-fashioned and furniture and decorations need upgrading but care is the key and there are no complaints on this score. The home has very recently changed ownership and it needs to be seen that standards are kept up given this.

I would recommend the home even though my mum has now passed away, says it all really.

I and my husband still visit the home to see staff and residents and are treated like part of a happy family.

The staff are caring and give an exceptional service in caring for residents. I hope the new owners will also continue to provide as good as care.

I would not hesitate to recommend.