Meadway Court

New procedures being implemented following recent CQC report.

Overall, meadway court is outstanding.

My father suffers from dementia and has been a resident at Meadway Court since November 2024. Despite having initial concerns as to how he would settle, we are extremely pleased that he always appears contented when we visit and has rarely asked about leaving and returning home. We are very satisfied with the level of care that dad receives and the professionalism and respect shown by the staff. Perhaps one area for improvement would be for us to be kept more regularly informed of any activities that are available for residents so that we can encourage dad to partake in any that are Suitable. Overall, our experience of Meadway Court is very positive.

My main criticism is of structure of the building. It is claustrophobic and cramped, my resident is distressed by the noise made by some residents but cannot engage with them. There seems no sound proof area.

My mum was in respite for 3 weeks at Meadway and I can honestly say they from the moment she arrived to the day she left she was treated with the utmost courtesy and respect. The staff at all levels were truly lovely! She was included and participated in singing and dancing and was encouraged to go on outings into the local town and have coffee and cake which I personally thought was a lovely gesture! So a huge thank you to all and I would not hesitate to use Meadway and indeed recommend it to all in the future.

We have been involved with Meadway Court Care Home for seven months now and have seen a huge improvement with the facilities, staff and quality of care. The new management structure and direction have noticeably improved by 100%. The commitment and integrity of the team is a credit to Borough Care. Without question, their goals and primary concerns are protocol, procedure and patient safety, security and satisfaction. Well done to the manager and your colleagues. Well done!

My mum came to the Meadway Court Care Home in December 2022. She settled really quickly and likes her 'nice, big room'. Right from the start, we appreciated the friendly and caring staff. Over the past six months, we have noticed big improvements in the management, with facilities improving all the time. Meadway communicate with us and ask what Mum likes and what she would like to do. We appreciate the meetings which keep us up to date.

I cannot get over how incredible all of the staff are at this wonderful place. My dad who is only 66 arrived on respite recently, and has always vehemently hated the idea of a home. He has so far settled in a million times better than we imagined, thanks to the incredible efforts of the fantastic-beyond-belief team. I cannot thank them all enough, when I think about these amazing people it brings me to tears. Dad seems so happy and to be settling in well. A special huge thank you to the Activity Lifestyle Facilitator who has welcomed him in and listened to every intricate detail from the family, even taking time out of her day off to ensure he is settling well. Nothing seems too much trouble and the amount of thought and effort that goes in to catering for his individual needs and the personal touches have blown me away. All the team are so vibrant and fun, making the whole place buzz with a fantastic energy, and efforts going in to continuously improve the home are incredibly impressive and comforting.

Mum took a while to settle but she seems a lot better now. Could do with going out/shopping etc.

The care my Mum receives at Meadway Court is excellent. She is very well looked after and cared for. The range and choice of activities is fantastic. There are activities every day if my Mum chooses to join in. Indoor and outdoor activities and days/trips out. The staff are lovely and very friendly, they treat my Mum gently and with compassion and care. My Mum is happy living here and it makes me happy she is so well cared for.

Excellent friendly staff. Nice happy atmosphere and residents seem well cared for. Mum seemed to settle in very quickly in February 2023 with help from all staff. There seems to be a good programme of varied and original activities. The dining room/day room has a happy/warm atmosphere.

Mum arrived distraught and disorientated having been discharged into care directly from hospital. The team at Meadway were very supportive, patient, empathetic and encouraging. She has been well received, has put her weight back on, made friends with the full team, feeling safe, confident and acknowledged by the new management.

The staff all go out of their way to care for my mother who has vascular dementia. She is very happy in their care. They organise outings which I know my mother enjoys. I’m made welcome when I visit my mother.

Staff are very friendly towards patients and visitors when I visited my husband on our 65th Wedding anniversary. We had a cake nicely decorated and a glass of wine. Can't thank them enough, also a lovely bunch of flowers.

The staff are absolutely amazing. nothing is too much trouble for them. They are super stars, making my mum's move into the home a very pleasant experience. They keep me updated and even made her 80th Birthday extra special, not just for her but also for me, they are so welcoming her birthday was today 03/04/22.

My wife has been resident in Meadway Court care home for some 4 years now so quite obviously I am quite happy with the care given that she is now in her 5th year at the home. Excellent care home and wonderful staff.

Gardens and outdoor facilities are fantastic, let's hope for some decent weather!

Meadway is a clean, comfortable and homely environment with wonderful staff. Any concerns I am notified immediately by the management/staff. My mother is cared for with the utmost dignity to which I am delighted with. Although my mother is now totally bedridden I am so grateful for the efforts made at Christmas, Mother's Day, Easter and on her Birthday.

Meadway Court is an excellent care home. All the staff are wonderful, we couldn't wish for a better place for Mum to be. She is well looked after, everybody always and a smile and family are made to feel very welcome.

My mum was in Active Recovery at Meadway for 5 weeks (Dec 2019 - Jan 2020). I can't speak highly enough of the staff. People were friendly, helpful, understanding, and patient. All the staff were wonderful. The office staff were very efficient, professional, helpful and understanding. Mum felt at home. She enjoyed the food. The atmosphere is great, and the building very well laid out.