Auden House, Manchester, Greater Manchester
Auden House, Manchester, Greater Manchester
Auden House, Manchester, Greater Manchester

Auden House provides care and accommodation (without nursing) for up to twenty four people. The home is situated in a residential area of Audenshaw and accommodation is provided in single rooms over two floors serviced by an 8 person lift and 2 staircases. Auden House offers specialist care in dementia, sensory impairment, physical disability and old age.

The philosophy is to foster an atmosphere of care and support which both enables and encourages residents to live as full, interesting and independent a lifestyle as possible. The activity co-ordinator plans a daily varied programme to suit all abilities and tastes.

The home has a dedicated team of competent & highly trained staff, many of whom have been with Auden House for several years.

Home cooked meals are provided, offering a varied cooked breakfast each morning, a hot 2-course meal at lunchtime, a light meal in the evening and a small supper.

Owner: Auden House Care Ltd

Person in charge: Linda Daniels (Manager)

Local Authority / Social Services: Tameside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 24

Rooms with ensuite WC: 18

Weekly Charges Guide: Personal Care Single £471 – £550 (These prices are only a guideline, please contact Auden House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visitors are welcome at any time except we ask you to avoid our mealtimes 12-13:30 and 4-5pm to ensure our residents are not disturbed during this time and that our staff can focus their attentions on ensuring all our residents eat well.

Parking:

Our car park is at rear of the property accessible from Clarendon Road. Parking is available at the front of the property on Audenshaw Road, but please be mindful not to cross the bus lane during the protected times as signposted (currently 7-10am and 4-7pm)

Latest Care Quality Commission* Report on Auden House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Auden House has a Review Score of 9.9 (9.920)

The Review Score of 9.9 (maximum of 10) for Auden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Auden House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.92 for Auden House is calculated as follows: ( (275 Excellents x 5) + (24 Goods x 4) ) ÷ 299 Ratings = 4.92

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Auden House is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 17 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    24
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Auden House?

  • Extremely LIKELY
    24
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Auden House

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    6
  • Daughter-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • more

Very pleased that all requests are listened to and if possible allowed.
Grounds in the care home are excellent and residents are allowed open access to them.
Relatives are allowed at all times and are treated well.
The residents are usually occupied with things to do to stimulate them if they want or if they want a quiet room, that is there for them.
Small animals are welcome to visit and are welcomed.
Food at the care home is homemade and caters for different diets.
A choice is available.

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has recently been admitted. I couldn't be happier, perfect for him, ideal location for us, staff brilliant, feels like home from home.
We were a bit hesitant at first but the manager and her staff have been very genuine and friendly which eased our choice.
They are always happy, never moan, talk to the residents like real people rather than just a job type situation.
The home cooked food looks really tasty. The aroma always makes even me want one.

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am delighted with how well my mum has made the huge lifestyle change of moving into a care home where she is settled, happy and safe. This is undoubtedly due to the personal care and attention given to her by the wonderful staff at Auden House, for whom nothing is too much trouble.

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Auden House is an excellent home, the staff are very caring and helpful to visitors as well as residents.
The staff are always interacting with residents, organising activities and events.

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very, very caring staff. Lovely, fun atmosphere with a variety of activities.
Mum loves the food and is looking better now that she has for years. They made Christmas special for the residents also.

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Auden House care for my father and was above and beyond care of duty, the girls all spoke to my father like they really cared and I believe they did.
His room was comfortable, warm and clean and they kept my father clean at all times. They made sure he didn't feel lonely and took genuine interest in him and also myself and the rest of the family. I would have no hesitation in recommending this care home above any others. This home gives reassurance to loved ones.

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad moved into Auden House about 3 and a half years ago. He went into residential care because of physical needs and was needing extra help and support. This was due to several falls at home and Auden House could offer this support. My dad has settled in very well. Not only is he now safe, but he has regular company as well, which he didn't get living alone in his flat. He enjoys life and loves going out with family, which we are still able to do. It was becoming a huge worry that he might fall when alone, but I don't have to worry as much now, knowing that my dad is safe day and night. All the staff are excellent carer's, really friendly, approachable and very helpful. They do lots of activities and events throughout the year to make residents stay more enjoyable, I also love these events. I have recently recommended Auden House to friends and I am always praising their work. I wouldn't have my dad anywhere else and I am so grateful for all the hard work they put in with my precious dad.

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Auden House is not state of the art. It isn't ultra modern and full of technology. It is though very homely with a lovely relaxed atmosphere. The staff are kind, attentive, and very approachable. Enormous effort is put in to stimulate and entertain the residents. Friends and family are always made extremely welcome and are given any help or support needed. Thank goodness we were recommended Auden House for Mum's care.

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father was a resident at this care home. The care he got was fantastic. The people I met there were so helpful and so professional, I could not have asked for more. I am sure my dad was so grateful to Auden House for his care.
I would recommend Auden House for care to other people.

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The service and care given to my Father in his final time with Auden House was excellent. They gave him the care and attention needed which made his final time comfortable and dignified. And most importantly it was a great help to all his family, as we had all shared the responsibility between us until the time had come to place him in care where he could receive the appropriate attention.
I have no hesitation in recommending Auden House for any persons needing good and excellent care.

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff at Auden House are extremely helpful and very friendly. Great care has been taken to ensure my mother is comfortable at all times. Meals are excellent with plenty of variety. We were very reluctant to place our mother in any home but we now think we have chosen the best home in Tameside.

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum has been in Auden House for a year this month. She is in the best physical condition she has been for years. She receives her medication on time every day and is eating regular well-balanced meals, both of which have had a beneficial effect on her well-being. Her stamina has increased markedly and she is able to get about on her wheeled frame.
She enjoys having her hair done and the regular visits from the chiropodist and the visit from the optician means her needs are well catered for.
Arts and crafts have been an important part of Mum's life and Auden House makes time for these activities, with visits to the theatre and in-house events.
The staff are well trained, attentive, professional and most importantly kind. I know my Mum is in the best place for her and would have no hesitation in recommending Auden House to anyone considering residential care for themselves or a loved one.

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I had to find a care home for Mum in 2012 due to her health deteriorating. The best compliment I can pay is that I have always felt, as an only child, I had gained a group of “Big Sisters” at Auden House who were happy to share the responsibilities of making Mum happy, content and being there for her when needed.

Auden House's quality, for me, comes down to “Capability & Vocation”. Perhaps two examples will illustrate this. Two years ago one of the Senior Staff greeted me with the words “I don’t like how your Mum looks today”. As it turned out she had a bad infection that needed hospital treatment; because it was caught early, by one of my “Big Sisters”, she recovered and was soon fit again. Regarding vocation one massive issue stands out for me. When residents have to be hospitalised, staff visit them to make sure that they are OK and do not feel forgotten. There are also “Little Sisters” at Auden House !!

I hope that you and your relatives are as lucky as Mum and I have been.

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Aunt recently passed away. But she was in Auden House for 2 1/2 years. From the first day, me and my husband went to view Auden House we just knew this was the place for my Auntie. Warm welcome from the Manager and the lovely smell of home cooked food. They even grow some veg in the garden. She had dementia and needed love and understanding. Everyone of the staff care about their residents. She was well looked after and loved by everyone even though she could be difficult at times. She needed pureed meals and her every food need was met. They have some very good events and all the staff take part and the residents really love the entertainment. We were very blessed recently when she went into the hospital and some of the staff visited her and even came to her funeral. Love in action. Thank you to everyone of the team there. They are all amazing.

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The best thing we ever did for mum was to place her at Audenshaw House. She has dementia and was very depressed where she lived before, now she's like a different person, yes she has her good days and bad days but overall she seems really happy, she likes to sing and she's always making the staff and other visitors laugh with her songs. The staff here are fantastic, they care about the residents and treat them like human beings, not like some places. They do crafts with them and play bingo and take them on trips and the staff even though sometimes really busy always have time for relatives and friends if they are concerned about anything. I wouldn't hesitate in recommending Auden House to anyone.

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum moved into Auden House almost 12 months ago due to having Alzheimers and needed 24-hour care. My husband and I visited several care homes and Auden House stood out by far from the rest.
My mum is cared for with warmth, respect and dignity. The staff are dedicated, caring professionals.
The choice of food is excellent some of which is made from home grown produce. The house is always clean and the bedrooms are bright and modern.
My mum is still physically fit for her years and enjoys going out twice a week on outings with me, but is always happy to go home to her extended family at Auden House.
I would like to take this opportunity to say a huge thank you to the Manager, staff and all their wonderful team of carers.

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think I can best describe my opinion of Auden House by repeating what I say to my very dear friend of 83 years of age who is a new resident (August) there. The lovely building which is now her home "is the nearest place to Heaven on Earth for her to be". She is surrounded by very caring people in beautiful surroundings and enjoying excellent food - putting much-needed weight on already. This year has seen dramatic changes to her lifestyle but I am confident that once she can mentally accept these changes, she will not be the anxious lady she is at present.

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has now been a resident at Auden House for 18 months. During this time she has received the very best of care from all the staff. Considering the state of her health when she moved in after having a nasty fall and two subsequent operations she is now in as well as she was 5 years ago. Her diet has improved markedly, so much so that we have had to purchase some larger clothes for her. The staff appreciate the problems that she has with her mobility and dementia and are very supportive, even putting up with her quite outspoken manner at times. Auden House is always spotlessly clean and has ample staff to cope with the needs of all their residents. We wouldn't hesitate to recommend them to any of our friends if they had elderly relatives who had to go into care.

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Since being admitted to Auden House (1 month) my Mother has settled extremely well. The Home provides an extremely high standard of care and the staff are excellent, and will always go that extra mile. The residents are treated with dignity and respect in a safe environment, visitors are always welcomed and I personally feel that Mum is very fortunate to be cared for in this establishment. I would highly recommend this care provider (it was recommended to us by someone whose own Mother is a resident).

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My musician colleague from the Manchester Camerata and I worked at Auden House for 15 weeks this summer, holding music therapy sessions there on a Wednesday morning.
We found Auden House to be a warm and friendly place with a homely atmosphere. The care of the residents is at the heart of everything the staff do and hugs are given freely.
The garden is a very special asset not just for beauty but also for growing fruit and veg.
Congratulations on your well deserved top rating!

How likely would you be to recommend Auden House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Auden House is an excellent care home, it is a true home for the residents who live there. From the first moment I visited I knew this was where I wanted my aunt to live. The staff are extremely caring and compassionate and are always engaging with the residents. It is clear to me from the owners the manager to the staff they are all extremely dedicated and caring people. If only every residential care home was like Auden House. What more can I say.

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My uncle had a stroke in November 2015 which hospitalised him until Christmas eve when he was discharged. He was moved to a care home and the care in that particular home was absolutely terrible we were really unhappy with the place when we decided to look for another home. Auden House was recommended to us. This home is amazing, the staff are wonderful and cater for my uncle's needs at all times. I would definitely recommend Auden House to anyone who is looking for care for a relative/friend you will not be disappointed.

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been a resident of Auden House for 2 months now and has settled very well. This is due mainly to the care and support of the staff, which has been excellent from day one.

When it was no longer viable for my mum to remain in her own home (with support from carers and myself) and she needed 24-hour care and support for her safety and well-being, I visited Auden House with my husband to see if it would be the right place for my mum. We had not made an appointment to visit but were made to feel very welcome. We were shown around and given all the relevant information. By chance, we also spoke to one of the residents who spoke openly and honestly about the good care and support she receives at Auden House and suggested to us that mum would be happy there. The manager made a home visit to meet my mum and me the following day, and she made my mum feel relaxed and brought out my mum’s sense of humour. I knew Auden House was the right place for my mum.

All the staff treat my mum and the other residents with care, respect and dignity. They treat each of the residents as individuals, and aim to bring out their individual personalities. They do various activities with the residents and encourage them to join in.

Auden House has an ‘open door’ policy, which means family and friends can visit any time. It is like a second home for my mum and the staff and residents are like my mum’s second family. Auden House is relatively small compared to other care homes, which gives it a feeling of homeliness and being more personal. I am really happy for my mum (and myself) that she is staying at Auden House. I highly recommend it to anyone who is looking for a care home for their loved one. My mum seems more happy and content. I also want to say a HUGE THANK YOU to all the staff for their ongoing care and support.

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law has is a fairly new resident (since Aug 12, 2015 to present). Totally impressed straight from the beginning! Called in Auden House (without an appointment) to check it out before mother-in-law became a resident. My wife and I and were welcomed by staff who showed us around and gave excellent information. Had a chat to one of the residents on that visit who spoke highly of the staff and the care she was receiving.

On the basis of that visit my wife made arrangements, through the manager, for her mother to become a resident. We have visited every day since she has been there and never failed to be impressed with the care, the food, the cleanliness, the respect of people's dignity and the overall atmosphere of the place. The staff are always welcoming and friendly and clearly have excellent relationships with the residents (including my mother-in-law). As well as the staff, the owners and the manager are all brilliant.

My perceptions of care homes has completely changed since being involved with Auden House. It's a brilliant example of how older people should be treated but often aren't. Highly recommended!

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When my husband and I Came to view Auden House our first impression was it was clean and very homely. When we met the manager we realised that this was the place where we would like my husbands mother to reside. When the manager spoke about Auden House we knew she was passionate about her work, it appeared to us that this was her vocation. The manager and her staff team have cared for our relative as if she were there own and to a higher standard than we could have hoped for. The staff team have time for each and every resident and genuinely care. We had no worries or reservations about the level of care she would receive. Mum soon adapted to life at Auden House and settled in really well. We were told we could come and visit anytime and we did. It was nice seeing her socialising with people of her own age. Mum enjoyed all the activities, Bingo, play your cards right, and listening to music from her era. Mum also enjoyed the trips out with the other residents and staff. A highlight was the Christmas party, seeing Santa and having a Christmas singalong with residents and family members. The Christmas holiday is thought out really well and there is plenty to keep the residents occupied. There is a real nice atmosphere in Auden House it is calming and there is always one of the staff members smiling no matter what day they have had. It's really comforting knowing that the staff team are all committed and there doesn't appear to be a high turnover of staff either which is a bonus for the residents as they are able to build a good rapport. The staff team were always open and willing to go out of their way if you required any specific care. There has never been a time when we have been less than happy with the care provided. Each resident has their own key worker and care plan and this is reviewed on a regular basis. Family are always made welcome and can come in and discuss their relatives care or other with the staff. We truly feel that the staff team go above and beyond their role as carers and when we have verbalised this they have said that they are doing their job.
We would like to thank all the staff team by name but can't possibly do this as the list would be far to long for this review. From growing their own produce in the garden, which the residents enjoy being involved in, to the relaxed atmosphere throughout the house, Auden House is outstanding in every way for us and we are really happy that we have had the opportunity to refer our mum here and for her to receive and experience the comfort care and support from a professional team.
Thank You everyone

How likely would you be to recommend Auden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Auden House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

February 2016

April 2015

Investors in People GOLD

Recipient: Auden House

Date: Tuesday 07 Apr 2015

more details

February 2015

Top 20 Care Homes UK 2014

Recipient: Auden House

Date: Saturday 01 Feb 2014

more details

October 2012

IIP Silver Award

Recipient: Auden House

Date: Thursday 18 Oct 2012

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Auden House