Hurst Hall Care Centre

Kings Road, Ashton-under-Lyne OL6 9EG
Review Us
9.0 60 Reviews
  • Hurst Hall Care Centre, Ashton-under-Lyne
Hurst Hall Care Centre offers residential care in a purposeful designed home set over one floor.

The team have a wealth of experience and are able to deliver care for dementia, old age, physical disabilities and for younger adults. They work hard to make sure each stay is as comfortable and positive as possible by spending time getting to know residents, their loved ones and their unique needs and requirements. A bespoke care plan is developed for each resident, ensuring they receive the care they need.

Inside the home there are 50 bedrooms, many with en suite facilities, and all pleasantly decorated to provide a comfortable space for residents to feel at home. There are also spacious day rooms where residents can relax, and a lovely dining room where fresh and nutritional meals are served each day.

To take a look around the home or to find out more, contact the team who will be happy to help.
Show Hurst Hall Care Centre on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

The fees may vary depending on level of care*

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Carol Potts (Home Manager)

Local Authority / Social Services

Admission Criteria

  • PRIVATE & NHS
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

Visiting

  • Please contact the home for visiting/ viewings

Parking

  • Parking available.

Hurst Hall Care Centre Reviews (60)

9.0

Hurst Hall Care Centre has a Review Score of 9.0 (8.986) out of 10, based on 6 reviews in the last 2 years.
Over all time Hurst Hall Care Centre has 60 reviews.

Overall Experience
  • 37
  • 21
  • 2
  • 0
  • 0
Date Published
  • 60
  • 4
  • 4
  • 6
  • 54
Reviewer Connection to Hurst Hall Care Centre
  • 23
  • 13
  • 6
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 60, showing 41-60
Review from C M (Son of Resident) published on 3 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall care for my father is good. Room could do with a refurbishment. Staff and management available to deal with any concerns and to talk to discuss situations. Catering is good for residents. Medication given at correct times daily.
Reply from HC-One, Careline Team at Hurst Hall Care Centre

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.


You have highlighted concerns about the standard of décor at the home. Over the last three years, we have invested £100 million across all our homes to make these necessary improvements, and to provide specialist equipment, facilities, minibuses and some refurbishment works.
In the summer of 2015, we announced a major new investment programme, with a further £100 million investment which will enable us to complete refurbishments right across all homes. Many of the changes being made have been decided by Residents themselves, and the first phase of this upgrade programme is currently underway at 50 homes, before expanding to all homes over the coming months.
The Home Manager has an open door policy, please feel free to call in anytime to discuss any concerns you may have.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen G (Son of Resident) published on 6 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have gone out of their way to make my dad happy since his recent stay in the hospital. They have advised us with great ideas on how to improve dad's life and the change in his outlook is amazing. We will always be grateful to Hurst Hall for taking dad in, when his needs were so significant
and for the work of the staff in helping him to regain some of his dignity.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M W (Daughter of Resident) published on 9 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally mums care has been very good. She is looked after by staff who try hard to treat residents with sensitivity and regard for personal dignity. Staff take pains to ensure that she is dressed well and is eating and drinking enough.


The decor and some of the furnishings are tired and although

there has been some refurbishment, there are still areas which need attention.
There could be more activities for residents, but given the level of staffing and numbers of residents, it is understandable that there are not as many activities.
Reply from HC-Oneq, Careline Team at Hurst Hall Care Centre

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We note you have highlighted concerns about the activities programme on offer at the home, and apologise if we have fallen short of the high standards we aspire to.
Sometimes, due to staff sickness or vacancies, we are unable to deliver the programme of activities we want to. Please be assured that in these situations we are working very hard to rectify the situation as quickly as possible. We apologise again for the inconvenience caused during these times.
We have recruited a new activity coordinator who will be meeting with Residents and relatives to develop a new activity programme which will include activities the Residents in the home would like to participate in. The new Home Manager and Deputy Manager are already starting to plan some events for the autumn and winter and this will be shared with Residents and relatives at the monthly meetings.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John Arthur H (Son of Resident) published on 26 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care home seems very clean, all staff and management are very good and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christophe W (Resident) published on 27 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't join in activities I prefer my crossword. The staff get me a paper every day they look after me. The staff are excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Amy P (Daughter of Resident) published on 10 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is new to the home, only 10 weeks into her care, but the staff are very friendly, and on my arrival they know just were she can be found in the home. Her medical needs have been very well cared for, she enjoys her food and always looks clean and well groomed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Veronica F (Daughter of Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff friendly and caring, keeping me informed when any medical or personal occasions arise. They are always there to discuss the best way to manage my mothers needs. The home is clean and bright with a friendly atmosphere.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M B (Son of Resident) published on 2 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always very helpful and cannot do more for you. The home and dad's room are always clean and tidy. Excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Granddaughter of Resident) published on 31 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 96 year old Gran has lived here for six years. She has always been treated with dignity and respect. The staff are very helpful and approachable. They are very responsive to her needs. There is always a pleasant atmosphere when we visit. I would definitely recommend Hurst Hall to anyone looking for
a care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P P (Resident) published on 31 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have recently stayed at Hurst Hall for respite and I can't thank the staff enough, they truly are amazing people. In fact they are like family to each and every resident that stays there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Resident) assisted by family/friend published on 31 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and the home are always very helpful and cannot do more for you. The home and dads room are always clean and tidy. Excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rosalind G (Daughter of Resident) published on 17 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is well cared for at the home. She is encouraged to interact with the staff and other residents. She is spoken to in a friendly and respectful manner. Staff are welcoming to all the family members who come to visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret (Resident) published on 17 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stayed for 2 weeks in the above residential home following an operation until social services could assess me for temporary care in my own home. I found the staff to be very caring and helpful, food good and appetising. The home generally kept clean and pleasant surroundings. As I believe in many
such homes there seemed to be a shortage of staff but they pulled together.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila H (Sister of Resident) published on 29 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We found the treatment given to my brother to be first class. He was well looked after and in the circumstances, he was very happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eileen (Sister of Resident) published on 30 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the assistants I have met are very pleasant and very helpful and all look after my sister very well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David S (Son of Resident) published on 17 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had to have mum in home as at 96 years old kept falling and gradually not going to bed and not making her breakfast. Also not changing her clothes as often. The staff have been brilliant with her and as I go everyday (at different times) observed how good the staff were with other people in the home,
although sometime very busy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rod W (Son of Resident) published on 13 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff care very well for my mum. She's just returned after a spell in a hospital and she's told me she's really glad to be back.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Philip D (Son of Resident) published on 13 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care provided in a caring professional manner.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary W (Niece of Resident) published on 13 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant atmosphere, care very good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David S (Son of Resident) published on 13 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had to admit Mum for full time care due to her repeated falls and not looking after herself. I have found the home and staff superb in their treatment and treating Mum with respect and looking after her needs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.0 (8.986)

Overview of Review Score

The Review Score of 9.0 (8.986) out of 10 for Hurst Hall Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Hurst Hall Care Centre is calculated as follows: ( (55 Excellents x 5) + (15 Goods x 4) ) ÷ 70 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.2 Points relating to the number of positive Reviews for Hurst Hall Care Centre is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 6 Positive Reviews ÷ 10 = 0.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (1)

Carol

Carol Potts

Job Title: Home Manager

Introducing Carol Potts
Home Manager at Hurst Hall Care Home, Ashton-under-Lyne
“To me, kindness is about a person-centred approach, looking at each person individually.”


After working in care for over 30 years and with an NVQ Level 5 in Health and Social Care, Carol has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at HC-One since 2018, Carol closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Carol remarked: “I love seeing my Residents happy and content. I love seeing the home progress and being a huge success.”


Carol has also achieved much outside of work, with one of her proudest achievements being a very proud mother of three and a committed wife, after being with her husband for almost 40 years.


Outside of work, Carol enjoys walking her 5 dogs, visiting her caravan, reading books and completing puzzles.


If you would like to find out more information about Hurst Hall Care Home, Carol would be pleased to welcome you for an informal discussion, over the phone.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hurst Hall Care Centre to verify any information. View our terms and conditions. Hurst Hall Care Centre has an Enhanced Service - more info.