Yew Trees

Good hard working staff. Always there to help. Very kind and patient. Management and staff work together to be kind and thoughtful. Go beyond mere politeness to demonstrate genuine concern, acting with warmth and compassion.

She is well looked after and her needs are met with care.

Mum has been at Yew Trees for over 8 years now. She is very settled and happy. The staff all know mum very well and even though she can't express her needs, they anticipate them and consideration. We know we can always approach any staff member if we have any questions at all and we know they have mums best interests in mind.

My husband, who has vascular dementia, has been in Yew Trees Care Home for 6 months now. The staff and management, and carers are so friendly and helpful, you can ask them anything. You can visit any time you want, and I can take my husband out when I want. They all look after my husband and keep him safe. He has his own room with a toilet and a television. He can also walk freely around upstairs and downstairs and into the garden. I would give Yew Trees 5 stars.

My mum was a resident at Yew Trees from January to May this year (2025) and although the staff were very hardworking and cared for my mum, I often visited and found they were very under-staffed. On a number of occasions I saw residents were left in soiled clothing, including my mum as staff didn't have the capacity to deal with them, as they were too busy multi tasking and assisting other residents. I was very upset and distressed seeing my mum like this and although they attended to her when they could, even they admitted they needed more help and couldn't manage. On a few occasions we received calls to say she had fallen, another time a resident had hit her, leaving her with a black eye. I believe the management need to address the staffing levels as clearly there is not enough staff to care for the residents, as they have so much to do. My mum passed away at the end of May and the management didn't have the decency to send a representative from Yew Trees to her funeral service.

Very good service from all the staff. My wife seems very content here.

My husband has had the best care I could ask for the staff are great and do everything that needs to be done, he is always clean and tidy and smells nice when I visit and I love to come here and spend time with everyone. Once again, a big thank you to staff and carers. P.S and all the meals are great too.

My mum is made safe and looked after well at Yew Trees. They treat my mum and her family with dignity. I receive brilliant communication from the team on my mum's health, if any issues arise and more recently on up-and-coming activities.

I have found all staff to be courteous and polite. The seniors are very knowledgeable and polite. Any problems the staff respond very quickly.

The home is run to a very high standard and all the staff work to the same level, they are caring and extremely helpful to both residents and visitors.

Staff are very helpful and always provide feedback and are good at keeping up regular communication. My mum is very well looked after and I believe that all the staff care for the patients in their home.

The staff are very nice to me personally and nothing is too much trouble.

I couldn't wish for better care for my mother. The staff are absolutely fantastic and do a brilliant job under extreme difficulty. Words cannot express how grateful we are for the care my mother receives. Again thank you for your care. Please keep up the good work.

Mum has been at Yew Trees for over 7 years now and as a family, we couldn’t be happier with her care. From manager to seniors to care staff to office to housekeepers and kitchen and laundry staff (Sorry if I have missed anyone) they are all caring and kind to all residents and take time to interact with them all - Mum likes to help and can often be seen with a duster or thinking she is helping push the meds trolley round or sitting in the office shuffling papers. Our Mum loves to dance and we often go in to see her and the music is on and she is dancing with them. Mum enjoys all her meals and will often ask for more. If we have any concerns or issues over Mum we can approach the manager or seniors and they always take us seriously and put our minds at rest and act on any issue we may have had.

Mum has been a resident for 3 years. During this time Mum has been cared for very well, and all her needs are met. Staff are caring and considerate they make sure she is comfortable and included in activities. Communication with staff is open and honest, I feel I am listened to and encouraged to take an active part in care reviews. I like that the staff are long-term and consistent not high turnover of staff.

My granddad receives outstanding care across his residence here at Yew Trees, my granddad can become quite distressed at times and the level of reassurance he receives from the staff during these moments is excellent. My granddad has resided at Yew Trees for some time now and I know he has settled in well and all his needs are met daily. From the care staff to the home manager, nothing seems nor has ever been an issue for them to do.

Within two years mum has suffered a broken pelvis due to being pushed, cuts to her leg from a coffee table pushed on her, cuts to her leg from coffee table by a carer sitting on it, cuts to her arm due to a door, assaulted by a male resident and now arm injury due to a resident pushing a table on her. Three of the injuries resulted in admission to hospital or required hospital treatment. This amount of injuries is far from acceptable to us, mum deserves to be cared for and looked after in a safe environment. Staff supervision is inadequate. Some areas are not supervised at all at times. We saw residents going outside in the snow down the ramps in slippers - no grit down, it was icy no staff supervising. The man who assaulted mum is lifting tables and thumping chairs with residents sat on them, we saw a resident giving biscuits to another resident who has a choke risk, when staff came back into the room they had to take them out of her mouth quickly but they had already eaten some.

I cannot mark food because I don’t see it, so have given it middle mark.

I only have positive things to say in regard to Yew Trees. When it became obvious that my husband needed to go into Care for his own safety as I naturally extremely distressed. The manager of Yew Trees came to see me and meet my husband at home. She managed to put my mind at rest with her extreme kindness and told me that I could contact her at any time for an update. He is now settled in and joins in with the various activities that they put on for the residents. All the staff are very welcoming and approachable towards visitors and have a good rapport with the residents. It was a difficult decision for me, but in hindsight, one that was the correct step to take for my husband. I’m glad I chose Yew Trees and can highly recommend it.

Extremely happy as my mum is happy, never distressed and looked after very well.