Yew Trees

My husband was admitted to Yew Trees in April 2020 and has been there ever since. It has been a very tough time for my family as none of us have been able to have any physical contact with him due to the Covid 19 virus. I would like to thank all the staff at Yew Trees for caring for him so well during this time. It has been very difficult for everyone working at Yew Trees over the last six months and we do appreciate all your hard work.

My Father had a fall in late January resulting in a fractured bone in the pelvis. The staff were very efficient in dealing with his requirements, special bed, district nurse and physiotherapy for later in his recovery. During lockdown dad had his 98th birthday, it was very hard not to spend that day with him but the staff made time to celebrate with him, open cards etc, sing and made a video of it for me. Thank you Yew Trees manager and team.

Happy with the care home management, but especially all the staff in every department. Thank you to everyone.

Tonight (30/03/20) for the first time due to the coronavirus, I was able to video call my mum privately. Thanks to the lovely staff as this was the first time I could speak to my mum in three weeks. The manager and staff are a credit to YewTree. Thank you and take care.

This home is a home to my mother-in-law. She is taken care of completely and the staff feel like family to her. I can always pick up the phone and talk to staff or see them there if I have a question or a worry. I said a good to activities because I am not always there to see what they do. The once or twice that I did see an activity it was excellent. Thank you.

There have been a lot of changes at Yew Trees over the last couple of years, for the better! Yew Trees is a comfortable, happy home run by a good manager and dedicated staff, many have worked at the home for many years, providing continuity of care to the residents. I feel confident that my Mum is cared for and looked after very well, especially now when we are going through these difficult times, and the home has had to close. Thank you to all dedicated staff who are working hard to keep my mum safe and well.

We struggled to find a suitable home to meet Mum's needs, which was causing a lot of stress on the family. On speaking to the senior staff at Yew Trees they were understanding and supportive and arranged to visit Mum at home. On this visit,d they were really interested in Mum, talked to her and observed her behaviour. She was then admitted and we have never looked back. My Mum is now happy, clean and care for with compassion. The staff are experienced and enjoy their job and seem to be static (not high turnover of staff).

However, signs on "understaffing" are apparent. Carers always rushing about - sometimes a lack of supervision in communal areas.

I feel the care provided is adequate, but I also fee that there is not enough staff sometimes when two carers are toileting residents it only leaves one carer on the floor to deal with situations which can occur, reducing the standards of care at this time.

Staff maintain a constant watch over the residents being occupied with the preparation of drinks, snacks and meals at various times of the day. Residents are attended to for personal needs, feeding, toilet visit or general social interaction. A congenial atmosphere is maintained creating a positive atmosphere where guests feel safe and secure.

Our mother has been a resident at Yew Trees just over 12 months and the care she receives is great. The care staff work so hard together with other employees of the home. They provide a caring and dedicated service to my mum. Nothing is too much trouble. At times, especially weekends, there appears to be a shortage of staff for whatever reason? Therefore, the staff are even busier at this time. Our mother receives respected and dignified care by all the team.

Since my uncle has been a resident here he has become a lot happier, he has put weight back on, back to eating regular meals, the staff are fantastic with him.

All the staff at the home are caring. They always have the residents best interest at heart. The food is really good and have a selection for all tastes.

I am very pleased with the way my husband has settled and the standard of care he receives. Staff are always pleasant, supportive and willing to answer any questions about care.

Yew Trees have provided excellent care for my Mum. They have supported her needs in a caring manner and have treated her with dignity and respect.

I would be more than happy to highly recommend.

Staff are always pleasant and caring towards dad when we visit. They do a great job in a very challenging environment. Dad is happy living here.

A choice of food is available and dietary needs catered for. Staff will go to the shops for residents if they require something and days out are also arranged.

100% care from all the carers and staff.

From management to day carer/night carer/kitchen staff/ cleaners/ hairdressers/ volunteers, they are all amazing, nothing is too much trouble for any member of staff.

They are family orientated and looked after my mum as if she were their own. Cannot thank them enough.