Handsworth, Altrincham, Greater Manchester
Handsworth, Altrincham, Greater Manchester
Handsworth, Altrincham, Greater Manchester

Handsworth is a forty-three capacity Cheshire care home from the respected voluntary charity MHA/Methodist Homes.

The service looks to combine person-cented care packages that safeguard each service users' well-being, with a living environment that suits personal choice and independence.

Staff look to involve residents in decision-making as much as possible, are welcoming to visitors and ensure a range of activities are organised and available.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Trafford Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Old Age

Single Rooms: 43

Rooms with ensuite WC: 43

Facilities & Services: Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Handsworth: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.6 Handsworth has a Review Score of 7.6 (7.635)

The Review Score of 7.6 (maximum of 10) for Handsworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Handsworth in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.519 for Handsworth is calculated as follows: ( (85 Excellents x 5) + (64 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 154 Ratings = 4.519

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.116 Points relating to the number of positive Reviews for Handsworth is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.6 Target = 0.116

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Handsworth?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Handsworth

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Nephew of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Goddaughter of Resident/Service User
    1
  • more

My friend has been a resident at Handsworth for 3 years 9 months and I visit regularly every 7-10 days. I feel able to call whenever I want and am made welcome by the staff on duty. When I walk into the home it feels fresh and clean and my friend's room is the same. The windows are open when she is not in the room. I have a good relationship with the staff and know that they do the best for my friend and will contact me if there is a problem. Keeping track of hearing aids is a common problem but staff now do better at renewing the batteries. I feel staff are required to do too much routine paperwork much of which is unnecessary repetition and gives them less time to be with the residents. The activities that I see are interesting and the weekly visits from the clergy and others are well received. I have no hesitation in recommending Handsworth.

How likely would you be to recommend Handsworth? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Jean Hall, Home Manager at Handsworth responded to this review on 30 Aug 2017:

Thank you for your lovely comments. The paperwork that you mention is a very important part of care.
I can assure you that the staff team do spend time with our residents.
We appreciate any comments that we can reflect on to make any improvements in the care that we deliver.
Thank you once again

My mother died in Sept 2016. The staff were fantastic in her last weeks. She was able to die peacefully in her own bed we couldn't have asked for more.

How likely would you be to recommend Handsworth? Extremely Likely

Average Rating: 

 4.8 out of 5

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My aunt moved to Handsworth in December 2014. She was looked after with great care and respect. She settled, put on weight in a healthy way and made friends. The staff were friendly and helpful whenever we visited. When unwell, we were kept promptly informed. The care in her declining last weeks was excellent.

How likely would you be to recommend Handsworth? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My godmother has been a resident at Handsworth for a few years now. She is extremely happy and enjoys the activities and social aspects with the other residents.
She has mental health issues and the staff are always caring, reassuring and 'go that extra mile' to ensure that she feels safe and loved in her home. Nothing is ever too much trouble for the staff and you only have to ask and it is done! I would highly recommend Handsworth to anyone looking for a place for their loved one to live and be cared for by fabulous staff

How likely would you be to recommend Handsworth? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum is quite a private person so these opinions are mine from observations and odd comments she has made. Over the year she has been at Handsworth she has been made to feel welcome and safe. Her room is nice with en suite toilet and basin (very important to mum) and we have personalized it to make it homely. I can't comment on the activities as mum doesn't want to join in. As well as alarms in her room mum also wears a pendant alarm. This has been invaluable as she has had a few falls/faints over the year and staff have been very attentive and reassuring. The food is not always to mum's taste but there is usually a choice and variations can usually be made to suit. Mum has settled well and overall we find Handsworth very good. I have difficulty using the word excellent in any survey (maybe i'm too strict?) As to value for money, mum is self funding and the cost does seem a lot but I've nothing to compare it with.

How likely would you be to recommend Handsworth? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Probably overall the best care home I have ever experienced both as a family doctor and son of a resident.

How likely would you be to recommend Handsworth? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Everything good/excellent with no problems.

How likely would you be to recommend Handsworth? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Handsworth has provided a safe and secure sanctuary for my aunt whose health (physical) has deteriorated. The cleanliness, bight environment, friendly and experienced staff have helped the family at this difficult time. The location enables my aunt to be wheel chaired down to Altrincham and the gardens allow my aunt to exercise as well as enjoy the flowers and plants.

How likely would you be to recommend Handsworth? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother has been living happily at Handsworth for over six years and during that time she has enjoyed a real home from home environment. Recently she has been very ill and spent two weeks in hospital, her eyesight has significantly deteriorated to the point that she is classed as 'partially sighted'.
My mother was extremely anxious when she returned to Handsworth, being confused by the changing surroundings. The staff were wonderful in taking extra care of her, reassuring her, even helping her with her meals until she felt content to manage again by herself. She is now content and settled in the comfortable, caring and familiar surroundings she knows.

How likely would you be to recommend Handsworth? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very happy with the care.

How likely would you be to recommend Handsworth? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Mother is dying, as I write, having lived here 6 years. She is being beautifully cared for now in her last few days, as she has been throughout and up to her recent decline only a week ago. Up to then, despite severe dementia, this nimble 92 yr old was up and a loved part of the community, despite frequent falls as her frailty rapidly took over and needing all personal care. The staff are calm, competent, very kind, respecting of personality and tastes of the resident and have (this is not a sentimental remark) given her the best 6 years of her life- she felt safe at last.

How likely would you be to recommend Handsworth? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jane Elezzi, Area Manager at Handsworth responded to this review on 09 Jun 2016:

Thank you so much for taking the time to give us your feedback, especially at this very sad time for you. We really appreciate your comments.

After looking at a number of care homes for my mother, I found that Handsworth looked as if it provided an excellent level of care with interesting things for the residents to get involved with.
My mother has now been at Handsworth for about 2 years and I have been very pleased with our selection and the level of care and service provided.
This was an excellent choice.

How likely would you be to recommend Handsworth? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum is very settled in the home, thanks to the patience of the carers. She nowadays prefers to stay in her own room, and this wish is respected by the home; she would hate to be cajoled into being sociable when she doesn't want to be. When she is unwell, they are very sympathetic and use their discretion to call on the services of a doctor if necessary. We are still very happy with the care given.

How likely would you be to recommend Handsworth? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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