Greenacres

Fantastic job in difficult times.

First visit to the home for my mother due to Covid restrictions. Happy with what I observed during my visits, which lasted half an hour. Found staff to be very helpful and friendly. Improvement in my mother's condition since entering the home.

The staff are very friendly and nice to talk to. They are looking after my dad, taking good care of him.

My experience has always been positive when visiting mum or if I ring to see how mum is. They always have time to talk and answer any queries.

I can't thank all the staff at the home enough, for how well they look after my nan. Having family move into a care setting is scary and upsetting, but my nan is always happy and well looked after. Thank you so much.

This was my mums first time for respite in a care home and she was a little apprehensive. We didn't know what to expect as there is a lot of bad press about care homes generally. However, I have been pleasantly surprised. Greenacres was superb. All the staff, including management, carers, cooks and cleaners couldn't have been more helpful and they made my mums stay as happy as possible. I can't thank them enough - they gave me peace of mind and a much-needed rest. I will not hesitate to use Greenacres again for mums respite care.

Staff are always approachable and make good efforts to address any concerns queries/requests. They are pro-active in contacting outside agencies as need arises. Impressed with staff when mum was returned to home from A&E in night attire, insisted that she should be returned to her room for transfer to a home wheelchair by stand hoist out of respect for dignity. Staff deal with residents in a patient manner and endeavour to raise a smile, as appropriate.

My fathers care has been excellent throughout. Staff have been consistently professional and kind. He could not have been better cared for anywhere.