Grizedale Drive, Higher Ince, Wigan WN2 2LX
Lakelands is a spacious, vibrant and well maintained home, with a well qualified and dedicated staff team led by experienced home manager, Margaret Bennett. It is situated in Higher Ince, approximately one mile from both Wigan and Hindley town centres. Local shops, a supermarket and local amenities are within walking distance and there is a main bus route close by.
The home is part of the award winning CLS Group, a not-for-profit organisation that is highly regarded in the local community and amongst its peers. The Group promotes outstanding standards of care throughout the organisation and provides extensive training and development support to staff.
Group: Minster Care Group
Person in charge: Gill King (Homes Manager)
Local Authority / Social Services: Wigan Metropolitan Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 55+.
Single Rooms: 40
Rooms with ensuite WC: 0
Facilities & Services: Day Care • Respite Care • Convalescent Care • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Lakelands: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Lakelands has a Review Score of 5.8 (5.813)
The Review Score of 5.8 (maximum of 10) for Lakelands is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Lakelands in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.25 for Lakelands is calculated as follows: ( (4 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.25
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.563 Points relating to the number of positive Reviews for Lakelands is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8 Target = 0.125 , then divided by 2 = 0.063
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Lynne C (Granddaughter of Resident) on Friday 18 November 2016. Relates to November 2016.
My 96-year-old Grandma went to Lakelands in April of this year for respite.
Due to a series of health setbacks my Grandma is still a resident there which for us as a family, spread far and near, it is a comfort to know she has 24-hour assistance and her daily living needs are being tended to in our absence. The home is well maintained, some of the decor is a bit tired and dated but the fundamentals are by far way ahead. The staff are great, nothing is too much trouble, they send regular emails of any changes to my Grans needs. My Gran has recently moved to a larger room which is better suited as her health requires a number of aids that take up precious space.
The manager is lovely and leads her team well. I would recommend Lakelands without a second thought. They are a wonderful group of caregivers and should be highlighted for the care given with dignity and respect at all times. We are so very happy with Lakelands, we sent a referral to CQC to say how well run the home is.
How likely would you be to recommend Lakelands? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Good
Value for Money: Good