Lakelands

My mum add come into Lakelands in April 2026, she was in for 1 month but wanted to go home. She went back home in May, but after 2 weeks of being at home her health had gone down hill, she decided she wanted to go back to stay there permanent, I can't thank the staff the manager Gill enough.

My mum went into the home in February for initial respite with a view to a permanent placement. As a family it had been such a hard decision but the move to Lakelands has been so easy for us with the help from Jill and Sam and all the wonderful care staff . My mum loves her new home and she has been involved in activities that she has never done before. Charlotte who does the activities has even taken her out into Wigan which she loved . I cannot praise the kindness shown to my mum and my family during what was such a hard time for us. Highly recommend this home as it is exactly that....a home x

I wouldn't hesitate to put any relative in Lakeland care home, they are so caring.

As I live abroad it is difficult to visit my father, however the staff are excellent at keeping me informed of the situation with dad. The staff give dad wonderful care and as his dementia is getting ever worse they really look after his needs. I am so pleased he his at Lakelands.

Thank you for your service, it is appreciated.

My dad is a resident here. He loves it, it's clean and very comfortable. The staff are amazing they treat him like he's part of their family. The atmosphere is lovely always very welcoming when we visit. Overall view dad is happy and we know as his family he's in good caring hands.

This review would have had more stars because the home is lovely, warm and clean. On the whole staff are attentive and the food seems lovely and the entertainment and therapy seems good. Dad seems really happy there and I am generally confident in his care and treatment. However, in February when my dad nosedived health wise for a while, I wasn't entirely happy with the attitude of staff who even seemed to think his health issues were dad acting. I was not kept up to date with any medical visits or change in medicine and got to know about an appointment I needed to take dad to at 9.00pm the night before.

My mum came to Lakelands in September, The manager was brilliant with all correspondences prior to my mums stay. We were given a choice of room upon arrival and my mum chose the one she wanted. The manager is an amazing manager and listens to the residents and family's with any concerns or if you have any questions. My mum is now settled in the home, most staff are amazing with her, she is cared for in every way the nurses are amazing with her. They are brilliant with her hygiene needs and nutrition and her room is always spotless. This transition for my mum and us as a family was very difficult but the staff were and always are there to help and to give support. Lakelands is a very good residential/nursing home from what we have experienced so far and I've even given the name of this home to family's with their own issues about their loved ones. The activities team are also amazing with their creative ideas they provide to entertain your loved ones.

I feel that my mum is well cared for and the care workers are friendly and helpful. When my mum broke her hip the care workers got her to hospital straight away, the hospital said she hadn't broken her hip and sent her back to the home twice but the care workers didn't give up and sent for ambulance again and she had broke her hip.

But over all this is a brilliant little care home with the best bunch of care givers.

Best bit? The staff! They're fabulous!

The staff, rooms and food overall excellent. My husband is looked after brilliantly. Hope he will be here permanently, as I know he will be cared for very well.

A lovely and caring care home. All the staff are very good, all lovely with my mum, meeting all her needs, always patient and kind.

Lovely place, with lots going on. The residents and the staff are really nice and looked after mum for the 12 months she was there. The only fault is the lack of compassion shown when mum went into hospital after becoming ill, they just decided mum now needed more care and refused to take her back and wanted her room emptied ASAP, leaving a poorly elderly lady with nowhere to go. Pretty heartless really but apparently it's ok to do that.

We used Lakelands for a respite break for my mum who has mixed dementia. This was her first stay at Landlands and it went very well. She clearly enjoyed her stay and the staff and managers were all pleasant and welcoming, you got the sense that this was a good place to work, and this led to a caring environment. We would definitely use Lakelands again.

Absolutely fantastic care home, this is the 3rd we have used for our mum. It's extremely clean. All the staff from the managers, care assistants, and cleaners so friendly. I also noticed all the residents are always smiling and happy. I really recommend this care home for anybody in a sad situation if needed to use one. This home will take an awful lot of stress off the family.

The Lakelands is a fantastic home where the staff are extremely kind, considerate and respectful. The care is excellent and the home is beautiful and efficiently run. My mum is very happy there and always has been.

The care and compassion given throughout the past 12 months since my mum was admitted to the care home have been excellent. During this time my mum has had covid and was cared for in a professional way on both occasions. The home kept me informed of her progress throughout. I keep regular contact with mum via facetime (as I live in Cornwall). The carers are always very helpful to set this up for my mum so we can have a good chat together. When I have visited the home it is clean and tidy, my mum is clean and tidy and well looked after. Mum says she is happy in the home and I am grateful for the care that she receives and thank the staff for their continued care.

MY mum was extremely well cared for at Lakelands. The staff went above and beyond to ensure mum was settled and comfortable. Mum especially enjoyed the activities the team provided.

My dad recently went into the care home beginning of March, I came from Canada to visit for three weeks. After visiting my dad each day my thoughts, experience and visits to the home helped me knowing that my dad was in good hands and will be provided with the care he deserves. All the staff that I chatted with from cleaning to nursing staff were very friendly and caring and most of all genuinely cared for my dad and other residents which made me feel so much more at ease. I love and miss my dad and broke my heart leaving him but my visits and getting to know the staff made it much easier to leave knowing he is in good hands. Thank you Lakeland staff it was a pleasure meeting you all.