






Lakelands is a spacious, vibrant and well maintained home, with a well qualified and dedicated staff team led by experienced home manager, Margaret Bennett. It is situated in Higher Ince, approximately one mile from both Wigan and Hindley town centres. Local shops, a supermarket and local amenities are within walking distance and there is a main bus route close by.
The home is part of the award winning CLS Group, a...
Care Provided by Lakelands
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Lakelands for full pricing details and T&Cs.
Contact Lakelands to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Minster Care Group
- Private Owned
Person in charge
- Gill King (Homes Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
Room Information
- Single Rooms (40)
Parking
- Parking is available for visitors at the home.
Lakelands Reviews (25)
Lakelands has a Review Score of 9.6 (9.562) out of 10, based on 10 reviews in the last 2 years.
Over all time Lakelands has 25 reviews.
My mum add come into Lakelands in April 2026, she was in for 1 month but wanted to go home. She went back home in May, but after 2 weeks of being at home her health had gone down hill, she decided she wanted to go back to stay there permanent, I can't thank the staff the manager Gill enough.
Thank you for your kind comments , i am glad we were able to accommodate mum at Lakelands. I will pass your kind words to the team.
My mum went into the home in February for initial respite with a view to a permanent placement. As a family it had been such a hard decision but the move to Lakelands has been so easy for us with the help from Jill and Sam and all the wonderful care staff . My mum loves her new home and she has been involved in activities that she has never done before. Charlotte who does the activities has even taken her out into Wigan which she loved . I cannot praise the kindness shown to my mum and my family during what was such a hard time for us. Highly recommend this home as it is exactly that....a home x
Thank you so much for your kind words, it means so much. I will pass your lovely comments on to the team.
She had her own little room with everything she needed, the bathroom was just across the corridor from her room.
There was activities most weeks which she enjoyed joining in, something she has never bothered with before. The food is fabulous and Mum has never eaten so well. You can visit any time that you want to and always made to feel welcome.
If she wanted a chat there was always someone there for her.
Mum was in there for approximately 19 months, she had her 94th birthday in there 2 weeks ago. Unfortunately Mum passed away last week unexpectedly, she wasn't poorly it was just old age. We were treated with compassion by all the staff.
I wouldn't hesitate to put any relative in Lakeland care home, they are so caring.
Thank you for sharing such a touching review. We're truly honoured that your mum felt happy and well cared for during her time at Lakeland Care Home. Our team works hard to create a warm, welcoming environment with compassionate care, engaging activities and good home-cooked meals. We're very sorry...
As I live abroad it is difficult to visit my father, however the staff are excellent at keeping me informed of the situation with dad. The staff give dad wonderful care and as his dementia is getting ever worse they really look after his needs. I am so pleased he his at Lakelands.
Thank you so much for your kind words, I will pass this on to the team at Lakelands.
They seem to genuinely care about residents.
I find them supportive towards me also, as it's difficult at times to watch dementia steal my mum away day by day.
Mum does not have a bad word to say about staff or care home facilities. She likes the food, although can rarely tell me what she has had. She likes the activities too, she likes bingo and singalong the most.
I am grateful that she has the opportunity to get her hair cut and have her nails done, a little luxury.
I found it very hard when mum first went to live in a care home but now I know she is safe, content, with 24 support. She is content which is comforting for me.
Thank you for your service, it is appreciated.
Thank you so much for your kind words, we are so happy you feel so assured that your mum is well cared for. I will pass the lovely comments to the team at Lakelands.
My dad is a resident here. He loves it, it's clean and very comfortable. The staff are amazing they treat him like he's part of their family. The atmosphere is lovely always very welcoming when we visit. Overall view dad is happy and we know as his family he's in good caring hands.
Thank you so much for your kind words, we are so happy you feel Dad is in good hands and well cared for. I will pass your lovely comments to the team at Lakelands
This review would have had more stars because the home is lovely, warm and clean. On the whole staff are attentive and the food seems lovely and the entertainment and therapy seems good. Dad seems really happy there and I am generally confident in his care and treatment. However, in February when my dad nosedived health wise for a while, I wasn't entirely happy with the attitude of staff who even seemed to think his health issues were dad acting. I was not kept up to date with any medical visits or change in medicine and got to know about an appointment I needed to take dad to at 9.00pm the night before.
Thank you for your lovely review and that you overall happy with dads care. I am very sorry you are upset with some aspects earlier in the year. I will endeavor moving forward that you will be informed of any concerns or appointments promptly. I will pass you lovely comments to the team at Lakelands.
My mum came to Lakelands in September, The manager was brilliant with all correspondences prior to my mums stay. We were given a choice of room upon arrival and my mum chose the one she wanted. The manager is an amazing manager and listens to the residents and family's with any concerns or if you have any questions. My mum is now settled in the home, most staff are amazing with her, she is cared for in every way the nurses are amazing with her. They are brilliant with her hygiene needs and nutrition and her room is always spotless. This transition for my mum and us as a family was very difficult but the staff were and always are there to help and to give support. Lakelands is a very good residential/nursing home from what we have experienced so far and I've even given the name of this home to family's with their own issues about their loved ones. The activities team are also amazing with their creative ideas they provide to entertain your loved ones.
Thank you so much for your lovely comments, so happy that Mum has settled so well and you feel happy with the care Mum receives. I will pass your lovely comments to the team at Lakelands.
I feel that my mum is well cared for and the care workers are friendly and helpful. When my mum broke her hip the care workers got her to hospital straight away, the hospital said she hadn't broken her hip and sent her back to the home twice but the care workers didn't give up and sent for ambulance again and she had broke her hip.
Thank you for your lovely review, we are happy you feel mum is well cared for. I will pass your lovely comments to the team at Lakelands.
The only thing I would say is that they probably do need more staff. I'm not saying the staff they have now aren't capable as that is not the case. They are very hard working but over worked and if a resident needs hospital care they do ask family to go with there family member as they don't have the staff to do this but it's not always possible for family members to help because of work or child commitments, hence why there relative is in a care home in the first place.
But over all this is a brilliant little care home with the best bunch of care givers.
Thank you for your lovely comments. We are happy you feel Nan is well cared for. I will pass your lovely comments on to the team.
The rooms are clean and cosy. The garden area, currently having a new gazebo built, is a lovely social space to sit in and enjoy. The dining room is welcoming and serves freshly cooked, traditional food. There are regular planned activities including armchair exercises, visiting singers, bingo etc.
There's always music and a warm welcome. No resident has to be lonely due to the large lounges. I enjoy visiting Dad as there's always a warm welcome and a lovely atmosphere.
Best bit? The staff! They're fabulous!
Thank you so much for your kind words, it's lovely to receive such a wonderful review of our home. It's a pleasure to look after your dad. I will pass your lovely comments on to our staff team.
The staff, rooms and food overall excellent. My husband is looked after brilliantly. Hope he will be here permanently, as I know he will be cared for very well.
Thank you so much for your kind words, I will pass them on to my team. Your husband is a pleasure to look after.
A lovely and caring care home. All the staff are very good, all lovely with my mum, meeting all her needs, always patient and kind.
Thank you for this lovely review, it's an absolute pleasure looking after your mum.
Lovely place, with lots going on. The residents and the staff are really nice and looked after mum for the 12 months she was there. The only fault is the lack of compassion shown when mum went into hospital after becoming ill, they just decided mum now needed more care and refused to take her back and wanted her room emptied ASAP, leaving a poorly elderly lady with nowhere to go. Pretty heartless really but apparently it's ok to do that.
Thank you for your review. We want to assure you that the decisions concerning care and accommodation are made with the utmost consideration for the residents' safety and well-being. We apologise if our actions were received as insensitive: our primary goal was to provide your mother with the level of care she needed.
We used Lakelands for a respite break for my mum who has mixed dementia. This was her first stay at Landlands and it went very well. She clearly enjoyed her stay and the staff and managers were all pleasant and welcoming, you got the sense that this was a good place to work, and this led to a caring environment. We would definitely use Lakelands again.
Thank you for a lovely review and very happy that you would choose us again for respite.
Absolutely fantastic care home, this is the 3rd we have used for our mum. It's extremely clean. All the staff from the managers, care assistants, and cleaners so friendly. I also noticed all the residents are always smiling and happy. I really recommend this care home for anybody in a sad situation if needed to use one. This home will take an awful lot of stress off the family.
Thank you so much for your kind words, I will pass your lovely comments to the team.
The Lakelands is a fantastic home where the staff are extremely kind, considerate and respectful. The care is excellent and the home is beautiful and efficiently run. My mum is very happy there and always has been.
Thank you so much for your kind words, we really appreciate you taking the time to review our service.
The care and compassion given throughout the past 12 months since my mum was admitted to the care home have been excellent. During this time my mum has had covid and was cared for in a professional way on both occasions. The home kept me informed of her progress throughout. I keep regular contact with mum via facetime (as I live in Cornwall). The carers are always very helpful to set this up for my mum so we can have a good chat together. When I have visited the home it is clean and tidy, my mum is clean and tidy and well looked after. Mum says she is happy in the home and I am grateful for the care that she receives and thank the staff for their continued care.
Thank you for your kind words. I will pass on your comments to the team.
MY mum was extremely well cared for at Lakelands. The staff went above and beyond to ensure mum was settled and comfortable. Mum especially enjoyed the activities the team provided.
Thank you for your kind words, your feed back means a lot, i will pass your kind words to the team.
My dad recently went into the care home beginning of March, I came from Canada to visit for three weeks. After visiting my dad each day my thoughts, experience and visits to the home helped me knowing that my dad was in good hands and will be provided with the care he deserves. All the staff that I chatted with from cleaning to nursing staff were very friendly and caring and most of all genuinely cared for my dad and other residents which made me feel so much more at ease. I love and miss my dad and broke my heart leaving him but my visits and getting to know the staff made it much easier to leave knowing he is in good hands. Thank you Lakeland staff it was a pleasure meeting you all.
Thank you you so much for your kind words. The staff will appreciate your feedback.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 July 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Lakelands.
There are no upcoming events for Lakelands.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Lakelands.
Accreditations
There are no accreditations posted yet for Lakelands.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Lakelands
What types of Care is Lakelands registered for?
Older Person Care, Dementia, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Lakelands have?
There are 40 Single Rooms.
What are the Facilities & Services at Lakelands?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Lakelands to the centre of Wigan?
1.3 mile(s) as the crow flies, distance by road may be significantly further.
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