Roby House Care Centre

Tarbock Road, Huyton, Liverpool L36 5XW
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9.9 50 Reviews
  • Roby House Care Centre, Liverpool
Roby House care home is conveniently located in the popular area of Huyton, just outside of Liverpool.

The friendly and welcoming home has a variety of tastefully decorated en-suite bedrooms, as well as comfortable communal areas including a cinema. There is also access to a minibus, where residents can enjoy day trips out and explore the sites of the local area.

Providing personalised residential and nursing care to older people, each member of the professional care team is there to help you, or your loved one, settle into life at Roby House. Understanding that it can be a daunting and challenging experience, the friendly home manager leads the team at Roby House to deliver the kindest possible care to all residents, supporting them through every stage of the journey.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1198

These prices are only a guideline, please contact Roby House Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Ruth Baggs (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (55)

Roby House Care Centre Reviews (50)

9.9

Roby House Care Centre has a Review Score of 9.9 (9.921) out of 10, based on 11 reviews in the last 2 years.
Over all time Roby House Care Centre has 50 reviews.

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Review from C S (Daughter of Resident) published on 24 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has only been in Roby House a few weeks, and we are so impressed with the care, compassion and understanding shown by the staff. The environment is so homely, and we have been made to feel so welcome visiting her. Thank you so much to all the staff.
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Review from Carole S (Daughter of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum never complains, she always says how kind the staff are, she is well cared for and the home is immaculate. I just want to say a special thank you to the care worker who took time today to get my Mum to call me on my birthday, it was so thoughtful, kind and really made my day.
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Review from Eugene M (Son of Resident) published on 10 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum first went to stay in Roby House around a year ago she has had fantastic care, kept safe, secure, cleaned and is comfortable at all times. All the staff work very hard, are helpful, friendly, very supportive and never complain. All her medical needs have been dealt with proactively and
very effectively and we are always kept well informed about anything of concern. We have found Roby House is always clean and staff members are always cheerful despite their being times when they maybe don’t always have enough on duty (but understand how difficult this is for all care providers) and everyone knows my mum by name and can share little stories or anecdotes, tell you how she has been and so on which is great. COVID-19 has really shown how good the care is here with all PPE in place and lockdown well before Government advice. I can’t praise all the staff enough for all their brilliant care work, they are fantastic and a massive thank you and well done from me and all the family.
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Review from Keith L (Son of Resident) published on 4 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found this Carehome excellent in every way. The premises were clean, tidy, warm and well maintained. The staff were caring and professional in their duties and always had time for both patients and family. The standard of meals and services were very high. Our mother enjoyed here time there making
friends with residents, staff and visitors alike.
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Review from John M (Grandson of Resident) published on 26 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been incredibly impressed with the support my grandmother has had moving into Roby House.
The manager is an amazing guy - he has been brilliant, and we were so impressed that the deputy manager came to meet my grandmother when she moved in; even though it was her day off.
The rooms are all
being refurbished, and the equipment selection is excellent.
The activities lady is great and took my grandmother on a tour to meet everyone.
It is the small things which matter too; signs on the door which say the residents name - followed by "likes to be known as".
The team are proud of the place, and so they should be!
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Review from Rita K (Daughter of Resident) published on 10 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I do not live in the area. I visited for 10 days to visit with my mum. I went to the centre morning, afternoon and evening. I can not say enough about the staff plus the atmosphere was always positive. I enjoyed my time with the residents and staff. My family are so happy and relieved that our lovely
mum is in such a wonderful place, I came home with peace of mind. Many thanks to all that work there for creating a happy centre.
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Review from Marie D (Daughter of Resident) published on 7 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The help my mum receives is amazing. Nothing is too much for any of the staff, from management to the cleaners. Within a week, my mum felt safe, welcomed and her needs met.
I have already recommended Roby House to some of my work clients. I know I can go home and relax; as I know my mum is getting
well cared for.
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Review from Paul B (Son of Resident) published on 23 January 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
Yet again this company has let its residents down. The policies of head office undermine any work going on at the home, it's still understaffed and under managed in terms of responsibility, the staff and management have no authority for anything.
The site managers need more autonomy to make key financial
decisions, for example, the current very very old TV broke in the upstairs lounge over a week ago and it's still not been replaced, this is the main source of entertainment for the residents.
The old TV was not a smart TV so very limited channels, they have 3 really old DVD players wired in (Why?) and 6 remotes that have one set of batteries and all hit and miss to use and complicated so the staff don't bother putting a DVD on for them.
I have priced a new up to date smart TV and DVD Player, simple to use for the staff and volunteered to pay 50% from the shops, £400 only to be told this isn't allowed by head office. So no TV for 20+ upstairs residents until head office sort out.
Reply from Clare Sheehan, TBC at Roby House Care Centre

Thank you for your review, we value all feedback as this helps us to improve our service where required. Staffing is reviewed weekly by the Home Manager and the company’s Senior Nurse Managers and flexes according to occupancy and the dependency levels of our residents. It has been necessary to rely on agency staff for a time but we are pleased to report the return of staff who have been on long term sick leave and an intensive recruitment drive has been very successful. We are sorry a faulty TV in the upstairs lounge affected viewing. When notified of this on 6 January by staff, a replacement was immediately ordered and delivered to the home on 8 January; our residents are greatly enjoying the new 60 inch 4K Smart TV. We appreciate your kind offer to contribute towards the replacement however it is our responsibility to provide such items for communal areas; the staff were correct to advise as such.

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Review from D G (Son of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum just turned 100 years and the care and attention she had were wonderful the activities laid on for her was superb and care and friendliness shown to her and family members as well as other residents were very good indeed.
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Review from R K (Nephew of Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunty is in a clean and safe environment. She is looked after by a caring staff who do a very demanding job under difficult circumstances.
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Review from D F (Son of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since her arrival six years ago, my mother has felt safe, secure and well cared for at Roby House. The staff work very hard and never complain. All medical needs are dealt with promptly and effectively and I am always kept well informed about anything of concern. Roby House is always warm, clean and
staff members are welcoming and helpful. The general improvements over the last two years have been very significant and the current management and staff aim to get better and better. Well done!
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Review from Lauren H (Friend of Resident) published on 7 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently I had a relative stay at this care home. I would just like to say how lovely all the staff were during her stay. They went above and beyond to welcome her and make the family feel at ease. The manager gave us a tour of the home to show us where she would be staying and I have to say it was
very clean and well kept. We also found it very comforting to find him so involved with the patients well being. My only criticism would be there would be no scheduled activities on for the patients but the staff were working hard to make the patients feel happy and at ease. Good job all round to everyone who works here. I would recommend.
Reply from Clare Sheehan, Careline Advisor at Roby House Care Centre

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are so pleased your relative enjoyed their stay with us at Roby House. Thank you also for your lovely comments about our staff team, they are delighted with this positive feedback. Our staff work very hard to provide person-centred care for all our Residents and its lovely for them to receive recognition of this. I would like to apologize for our current lack of scheduled activities, we are in the process of recruiting a full-time activities co-coordinator. In the meantime, we are doing our utmost to provide activities using our care and support team, and we are very much looking forward to our annual garden party in the summer.

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Review from Neil J (Son of Resident) published on 16 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
They say that first impressions count - they certainly do. I went to view Roby House prior to my father spending a period of time there. The Site Manager was busy but I was happy to wait. During this 10-15 minute period, I saw many staff passing by, each saying hello and asking if they could get me
anything while I waiting. The respect they showed to residents passing by was lovely to see and exactly what I was hoping for. The manager showed me around and, whilst she noted that some of the furniture was due to be replaced, everything was clean and tidy. It's just the place I was looking for.
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Review from Anne W (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in the nursing unit since January. She had been in the residential unit until her health deteriorated.


The staff have been excellent. They work extremely hard and I feel that my mum's care is in the best hands.

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Review from Victoria P (Daughter of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are lovely, treat dad really well. You can approach them with any worries or suggestions. It doesn't feel like a care home and dad refers to his room as his "house." It has given us as a family great peace of mind.
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Review from Christine H (Daughter of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Don't think enough staff on nursing care. The girls do a fantastic job but need more support.
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Review from C R (Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything satisfactory. Staff extremely cooperative.
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Review from Annette M (Niece of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been a resident here for almost 15 years and is now receiving end of life care from the staff. They are looking after her so well and are clearly very fond of her.
There is always someone popping into her room to see how she is. Couldn't wish for a better place for her to be. All the staff
we have encountered at this sad time are very respectful of ours and her needs.
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Review from Anthony B (Husband of Resident) published on 1 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Enter the house and you are greeted with smiles and hellos. My wife is treated with dignity and compassion from management, nurses, carers and auxiliary staff.
She is always well groomed and staff keep me informed even if she sneezes. I have found the staff to be trained to a high standard, laundry,
catering and entertainment are spot on.
If I ever have to go into a care home I hope they put me in this one.
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Review from Tony B (Son of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a good home. The staff try their best, sometimes under difficult circumstances as there does not seem to be many of them. The staff are great.
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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Roby House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.921 for Roby House Care Centre is calculated as follows: ( (118 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 127 Ratings = 4.921
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Roby House Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Roby House Care Centre to verify any information. View our terms and conditions. Roby House Care Centre has an Enhanced Service - more info.