Roby House Care Centre

I will be contacting the CQC to inform them of the very poor quality of this home. The list is endless. I am abhorred by the disgraceful attitude of the manager, dismissive-no compassion non caring attitude or interest shown as to why we removed our mum so quickly. Do not put your loved one in here.

All the staff at Roby House are truly dedicated and nothing is too much trouble for any of them. Our mum has been there for the past month, previously having been at hospital for six months after suffering an extensive stroke. She is settling really well at Roby House. The caring, supportive staff have definitely helped the transition from hospital to be a positive one. Hopefully, she will progress further with the continued support and care. Thanks so much for all your hard work and for taking care of our precious mum.

I am just so pleased my son was allocated a room in Roby House. My son took residence in April 2022. It’s not what you want as a mother, you’re son being in a care home, but my son was really disabled with multiple sclerosis, which he suffered with for 27yrs. In the beginning my son wanted to go home, but, within a couple of months, he was happy. This was down to the wonderful, caring, helpful and friendly staff. My son and I were made to feel so relaxed, we felt like family. My son died in February 2023. The staff were truly amazing and supportive. I miss the girls/women and guys.

I find the home to good standards, and my wife is well cared for, and all the staff do a good job. Thank you.

My dad was in Roby House for respite care following a hospital admission and the staff are fantastic even though they are rushed off their feet they always have a smile on their face and will give you any updates whenever you ask.

New manager arrived in January 2021, and she has completely changed Roby house around for the better, my nana was cared for and kept safe right through covid and all the staff went above and beyond for her, we had regular video calls with her and updates on how she was doing along with pictures of her. Nana is bed bound and her skin is perfect. She is happy and content with her surroundings and that gives me peace of mind. I work in the care home environments and I believe this to be the best run care home I’ve come across.

New manager and deputy manager have turn the care home around and it’s run brilliantly. They are both very approachable, and all carers are very helpful and nothing is too much trouble. The home is always clean and fresh and the food always looks appetising. Laundry is always clean and irons and put away in drawers or wardrobe. Receptionist is always pleasant and helpful. If anything needs repairing the caretaker takes care of it quickly.

My Mother in Law has been resident in the home since December 2019, originally for respite care but now is a full-time resident. You always get a warm welcome from the staff, who really do offer a high standard of care, nothing seems too much trouble, in the fact they go way beyond what’s required for which we are truly grateful. Care homes, in general, get very poor reviews and it’s only when you spend time with your relatives you realise how hard the staff work.

I recommend this home.

Mum has only been in Roby House a few weeks, and we are so impressed with the care, compassion and understanding shown by the staff. The environment is so homely, and we have been made to feel so welcome visiting her. Thank you so much to all the staff.

My mum never complains, she always says how kind the staff are, she is well cared for and the home is immaculate. I just want to say a special thank you to the care worker who took time today to get my Mum to call me on my birthday, it was so thoughtful, kind and really made my day.

Since my mum first went to stay in Roby House around a year ago she has had fantastic care, kept safe, secure, cleaned and is comfortable at all times. All the staff work very hard, are helpful, friendly, very supportive and never complain. All her medical needs have been dealt with proactively and very effectively and we are always kept well informed about anything of concern. We have found Roby House is always clean and staff members are always cheerful despite their being times when they maybe don’t always have enough on duty (but understand how difficult this is for all care providers) and everyone knows my mum by name and can share little stories or anecdotes, tell you how she has been and so on which is great. COVID-19 has really shown how good the care is here with all PPE in place and lockdown well before Government advice. I can’t praise all the staff enough for all their brilliant care work, they are fantastic and a massive thank you and well done from me and all the family.

We found this Carehome excellent in every way. The premises were clean, tidy, warm and well maintained. The staff were caring and professional in their duties and always had time for both patients and family. The standard of meals and services were very high. Our mother enjoyed here time there making friends with residents, staff and visitors alike.

The team are proud of the place, and so they should be!

I do not live in the area. I visited for 10 days to visit with my mum. I went to the centre morning, afternoon and evening. I can not say enough about the staff plus the atmosphere was always positive. I enjoyed my time with the residents and staff. My family are so happy and relieved that our lovely mum is in such a wonderful place, I came home with peace of mind. Many thanks to all that work there for creating a happy centre.

I have already recommended Roby House to some of my work clients. I know I can go home and relax; as I know my mum is getting well cared for.

I have priced a new up to date smart TV and DVD Player, simple to use for the staff and volunteered to pay 50% from the shops, £400 only to be told this isn't allowed by head office. So no TV for 20+ upstairs residents until head office sort out.

Mum just turned 100 years and the care and attention she had were wonderful the activities laid on for her was superb and care and friendliness shown to her and family members as well as other residents were very good indeed.

My aunty is in a clean and safe environment. She is looked after by a caring staff who do a very demanding job under difficult circumstances.

Since her arrival six years ago, my mother has felt safe, secure and well cared for at Roby House. The staff work very hard and never complain. All medical needs are dealt with promptly and effectively and I am always kept well informed about anything of concern. Roby House is always warm, clean and staff members are welcoming and helpful. The general improvements over the last two years have been very significant and the current management and staff aim to get better and better. Well done!