Maple Lodge

Arncliffe Road, Liverpool L25 9PA
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9.6 56 Reviews
  • Maple Lodge, Liverpool
Maple Lodge Care Centre care for 45 residents. The home aspires to the highest standards of dementia care.

Residents are cared for in a 'person-centred' way by ensuring care plans reflect an individual's preferences, choices and tastes as well as medical and healthcare needs. Incorporating new care technology and methods wherever possible.

The home is available for short term respite care as well as for residents to make it a 'forever home'. Maple Lodge has secure gardens and good wheelchair access, as well as a packed social itinerary.

Please view the Dovehaven Facebook page for further insight into life at the home.
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Care Provided by Maple Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Contact Maple Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Maple Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Warren Benton (Regional Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (45)

Parking

  • Private visitor car park to the front and rear of the home

Maple Lodge Reviews (56)

9.6

Maple Lodge has a Review Score of 9.6 (9.647) out of 10, based on 8 reviews in the last 2 years.
Over all time Maple Lodge has 56 reviews.

Overall Experience
  • 41
  • 15
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Date Published
  • 56
  • 6
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Reviewer Connection to Maple Lodge
  • 30
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Total of 56, showing 41-56
Review from Gillian D (Daughter of Resident) published on 8 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Maple Lodge Care Home since 25th June 2021. Within 2 weeks of his stay, he had put weight on and looked so healthy. The home is clean, fresh and spacious. Staff are attentive, and nothing is too much trouble. During a period when my Dad was unwell, all staff were able to give me an
up to date report during the day and night and helped him through his recovery. They treat all residents with respect and demonstrate individualised care.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for your review of Maple Lodge. We appreciate your feedback and thank you for detailing your experience of moving your father to the home. That will be very helpful for others looking for care. Kind regards.

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Review from Gillian C (Daughter of Resident) published on 12 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident of Maple Lodge since 2018. What first impressed me about the home was the cleanliness. Staff are welcoming and considerate and most importantly they are always happy, which says a lot. The care and consideration from both the management and staff are delivered to a very high
level. Thanks to the staff in the home, my dad who was on end of life treatment last year for several weeks, is happy and well. That should tell you a lot! After a period in hospital, he could only be mobilised with the use of a hoist, thanks to the staff, whilst supported on both sides, he can walk again. That is quite an achievement! I would not hesitate to recommend Maple Lodge to anyone needing either respite or long term care for a relative. During the lockdown, it was a difficult time for everyone, but knowing my dad was in Maple Lodge gave me huge peace of mind, he was safe and well looked after.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you for your wonderful review and the story of your fathers experience in Maple Lodge. We are sure that it will be very helpful for those searching for care. We do appreciate it. Kind regards.

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Review from John C (Son of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visit to my mum on 21st April, during the visit my mum was clearly upset and not on form this day. A carer has sat with her all morning looking after my mum. All the staff were constantly trying to cheer her up, it was a tough visit but I felt really at ease with the staff who were looking after my
mum. I thank the care home staff so much, they were brilliant.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you for your review which displays how life can be in a care home. Not everyone feels at their best every day, but this is when the care team come into their own and use all of their skills to support our residents in the best way possible for them as individuals. Thank you for our 5's they are much appreciated. Kind regards

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Review from Karen M (Granddaughter of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma has never looked so well since she joined Maple Lodge. Staff are attentive and treat my grandma like she's one of their family. Nothing seems too much trouble for the staff and when you call they're always so friendly on the phone too. Can't thank the staff enough for all they've done for
my grandma, especially during the lockdown when we weren't able to visit.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for taking the time and trouble to review Maple Lodge. Your kind comments are very much appreciated. Kind regards.

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Review from Elaine G (Daughter of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the time that my mum has been a resident, she has been very well looked after. The staff genuinely care about the resident's and are kind and attentive. Even though they are incredibly busy they often take time to talk to mum even though she is not a great talker these days. Mum is treated with dignity
at all times.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for taking the time and trouble to review Maple Lodge. Your comments are appreciated, as the teamwork so hard to ensure that every resident is well cared for. Kind regards.

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Review from Susan S (Daughter of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During this very difficult time the care my Mum has received is excellent.
Staff are caring, informative and professional. We feel as a family that our relative is part of their family and they genuinely care for her wellbeing.
Reply from Louise Corris, Home Manager at Maple Lodge

Thank you very much for your review and especially your comments about the staff team at the home. Your kind comments are much appreciated.
Kind regards.

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Review from Rita T (Daughter of Resident) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff from Maple Lodge extremely helpful, pleasant and caring.
Reply from Louise Corris, Home Manager at Maple Lodge

Thank you for your glowing review, we really appreciate your kind words. Myself and the team at Maple Lodge cherish our residents and strive to make our home a happy environment.

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Review from H A (Daughter of Resident) published on 11 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and caring. There is a wonderful atmosphere throughout the care home. Covid 19 has been handled extremely well and the home is very clean. I would definitely recommend Maple Lodge to anyone whose loved ones need care and I want to personally thank each and every member of
staff for their constant hard work and dedication.
Reply from Maxine Farnworth, Estates Manager at Maple Lodge

Thank you for your glowing review, we really appreciate your kind words. Myself and the team at Maple Lodge cherish our residents and strive to make our home a happy environment.

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Review from J H (Husband of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have always treated me very good, and that goes for my wife too. Have always been polite and have produced a good atmosphere. When NHS has been needed, both in equipment and medics, they have made every effort to secure this.
Reply from Louise Corris, Home Manager at Maple Lodge

Thank you for your glowing review, we really appreciate your kind words. Myself and the team at Maple Lodge cherish our residents and strive to make our home a happy environment.

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Review from Katy K (Daughter of Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Maple Lodge care home now for 8 months, following the death of my father. The staff have done an excellent job of helping her to settle in and feel safe and of reassuring us as her family, that she is well looked after. Whenever we visited, we were made very welcome. Mum has been
included in all the activities and has enjoyed them. She loves the social side of living at Maple Lodge. As her family, we were reassured she was somewhere filled with caring and supportive staff during the last few months when we couldn't visit.
Reply from Louise Corris, Home Manager at Maple Lodge

Thank you for your glowing review, we really appreciate your kind words. I and the team at Maple Lodge cherish our residents and strive to make our home a happy environment.

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Review from Richard G (Son of Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional and caring staff who are always helpful when dealing with my mother's issues and communication between myself and the centre is very good.
Reply from Louise Corris, Home Manager at Maple Lodge

Thank you for your glowing review, we really appreciate your kind words. Myself and the team at Maple Lodge cherish our residents and strive to make our home a happy environment.

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Review from L G (Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy home. Good food. Good staff.
Reply from Louise Corris, Home Manager at Maple Lodge

Thank you for taking the time to write such a wonderful review, myself and the team at Maple Lodge really appreciate your kind words. Having you happy is all that matters.

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Review from L W (Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am looked after very well and I am happy.
Reply from Louise Corris, Home Manager at Maple Lodge

Thank you for taking the time to write such a wonderful review, myself and the team at Maple Lodge really appreciate your kind words.

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Review from D L (Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is perfect in every way. Very clean and also meals are so good. I am now eating and enjoying, and all the staff are excellent.
Reply from Louise Corris, Home Manager at Maple Lodge

Thank you for taking the time to write such a wonderful review, myself and the team at Maple Lodge really appreciate your kind words. Having you happy is all that matters to us and your smile.

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Review from P H (Son of Resident) published on 30 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly/professional staff, even the cleaning staff. Always helpful and keep us informed on all we need to know. Very clean environment too. My mum had been a resident for 5-years, and we have never had an issue.
Reply from Jenny Westwood, Regional Manager at Maple Lodge

This warms our heart - thank you for your kind words. The whole team at Maple really appreciate your kind review.

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Review from Julie C (Daughter of Resident) published on 30 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Maple Lodge is a very happy, friendly home, they work extremely hard.
They are overworked, just wish they had more help from our government.
I feel at ease knowing my mum is cared for and looked after and safe, the care staff are amazing. It's all about the residents in Maple Lodge which I am so happy
with. Cleaners don't stop, amazing.
Reply from Jenny Westwood, Regional Manager at Maple Lodge

Thank you for your kinds words and support, we really appreciate your review. Thank you from the whole team at Maple Lodge.

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Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for Maple Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Maple Lodge is calculated as follows: ( (92 Excellents x 5) + (4 Goods x 4) ) ÷ 96 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.689 Points relating to the number of positive Reviews for Maple Lodge is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 8 Positive Reviews ÷ 9 = 0.889
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

David

David Armstrong

Job Title: Home Manager

David is the Home Manager at Maple Lodge.

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