Maple Lodge

Arncliffe Road, Liverpool L25 9PA
Review Us
8.3 52 Reviews
  • Maple Lodge, Liverpool
Maple Lodge Care Centre care for 45 residents. The home aspires to the highest standards of dementia care.

Residents are cared for in a 'person-centred' way by ensuring care plans reflect an individual's preferences, choices and tastes as well as medical and healthcare needs. Incorporating new care technology and methods wherever possible.

The home is available for short term respite care as well as for residents to make it a 'forever home'. Maple Lodge has secure gardens and good wheelchair access, as well as a packed social itinerary.

Please view the Dovehaven Facebook page for further insight into life at the home.
Show Maple Lodge on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Warren Benton (Regional Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (45)

Parking

  • Private visitor car park to the front and rear of the home

Maple Lodge Reviews (52)

8.3

Maple Lodge has a Review Score of 8.3 (8.269) out of 10, based on 3 reviews in the last 2 years.
Over all time Maple Lodge has 52 reviews.

Overall Experience
  • 37
  • 15
  • 0
  • 0
  • 0
Date Published
  • 52
  • 0
  • 0
  • 3
  • 49
Reviewer Connection to Maple Lodge
  • 26
  • 13
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 52, showing 1-20
Review from Tracey M (Daughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My precious mum has been really looked after since her stay in March 2023. The care team, cleaners, manager and kitchen staff are all amazing and caring. Nothing is ever too much trouble, very helpful, happy and smiling on every visit, all staff are very supportive. We could not have chosen a better
place for our to be in. The housekeeping is outstanding, the place is spotless.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you for taking the time and trouble to write such a wonderful review of Maple Lodge. Your comments will be very much appreciated by Dave and his team at the home. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda B (Daughter-in-law of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care of my mum-in-law. Very helpful and caring staff.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you for your 5* review, your ratings and comments are very much appreciated. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Craig S (Son of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased with the care for my father. Staff are caring and conscientious in all that they do. Everyone is polite and welcoming. The manager runs the home well. Rooms are dated and small but functional. Overall, I feel at ease my father is safe and being looked after. Thank you.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for your review of Maple Lodge. Kind regards

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann S (Friend of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The manager and staff are brilliant and caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hayley K (Daughter of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been resident here since March 2023 and is well cared for. The staff are really friendly and helpful and it’s always well staffed. We have noticed a huge difference in my Dad and more importantly, he seems really happy to be living here.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Many thanks for your 5 star ratings, we appreciate that you have taken the time and trouble to write about your own experiences and can report that your father is happily settled. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue G (Daughter of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has just spent time at Maple Lodt for a respite break. She was welcomed with open arms and smiling faces by management and staff. She settled in very quickly. The care and support were amazing, and nothing was a problem, and they all made us feel like part of the family. Will defiantly be returning
in the future for another respite break. Thank you, all.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for your wonderful comments and five-star ratings for Maple Lodge. The manager and the team will appreciate your kind words and will be pleased to know that you felt like a 'part of the family'. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian B (Son of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are out of this world. Extremely satisfied with the care Mum is receiving. Mum is eating better, and has activities with the other residents. I am very pleased we found the best care a parent should receive.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for your wonderful 5* review your comments are very much appreciated. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James M (Son of Resident) published on 15 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very well cared for. Management and staff are excellent. Well-organised, clean home. Will be our first point of call for respite in the future. Thank you.
Reply from Maxine Farnworth, Corporate Development Manager at Maple Lodge

Thank you for your kind words, the team at Maple Lodge work tirelessly to ensure each and every resident feels loved, welcomed and cared for and that includes their visitors. We appreciate you taking the time to review the home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maggie R (Daughter-in-law of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely satisfied with the care my mum is receiving. She has a lot of care from the caregivers. The staff are super attentive to her needs.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for your 5* review of Maple Lodge, it will be very much appreciated by all at the home. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L N (Daughter of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in Maple Lodge for five years and I have had some issues over the years but in the month of February this year the Manager has taken on a new member of staff and she goes above and beyond to help me with mum. Such a lovely caring helpful member of staff.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for your review. The team work so hard to ensure that our residents at Maple Lodge are happy, safe and well and its good to know that you have found a particular member of staff to whom you have become attached. Kind regards

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul C (Son of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Maple Lodge for nine months.
She receives excellent quality care. The whole team from the manager to carers, cleaners, cooks (the food is great) are the best.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for your wonderful review. The Maple Lodge team work so hard to deliver an excellent quality of care and will be pleased to know that you are able to see the impact of their efforts. Kind regards

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John G (Son of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so delighted to place my mother at Maple Lodge. It was 100x better than her previous care home. The staff are very kind and engaging and clearly enjoy their jobs there. My mum has settled in very quickly and has been making friends. There is always something going on, sometimes karaoke, playing
games, watching TV or bingo. The manager is very nice and communicative. Visiting hours are long, and visitors are always welcome.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for your review of Maple Lodge, we do appreciate both your comments and your 5* ratings. The home manager and the team work hard to ensure that all residents are happy, safe and well, as well as having fun! Kind regards

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Natalie D (Daughter of Resident) published on 30 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my mum's third respite stay and as always she has been given care of a high standard by all staff. Nothing is ever a problem. My mum has just said she has been given star treatment.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you for your review, its great to now that your mum is once again having 'star treatment' and a great respite stay. The team work so hard to ensure that every resident is safe, well cared for and comfortable, even those who are only with us for a holiday stay. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Thomas O (Brother of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has only been at Maple Lodge Care Centre for a few weeks but she seems to have adjusted and settled in!
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

That's great news! Thank you very much for your review, we do appreciate it. Kind regards

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D N (Daughter of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went to Maple Lodge initially for respite and to see if she would enjoy living there long-term. She settled in quickly and was very happy, much to our relief as we were anxious about her living in a care setting, Mum took seriously ill and was in hospital. She returned to Maple Lodge and receives
additional care now. I have nothing but praise for every member of staff who all show kindness and compassion to Mum and to myself and family. Staff treat Mum as one of their own family and they are like extended family to Mum and us.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

How pleased we are to have received such a wonderful review for Maple Lodge. The team with be very appreciative of your comments. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark H (Son of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On visiting the care home, the staff are always very polite and courteous and always helpful. My mother has no problems with the care home and Mum is looked after very well.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you for your review, your comments will be much appreciated.
Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah S (Daughter of Resident) published on 5 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Putting my mum into a care home is one of the hardest decisions I've had to make, but after visiting Maple Lodge for the first time, it totally put my mind at ease. The home is lovely and staff have been wonderful, my mum settled in almost straight away and seeing her happy again put any doubts I had
right out of my mind.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for your wonderful review, comments and ratings, it is a wonderful reflection on the whole team at the home and all they do for residents. Kind regards

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Demce M (Daughter of Resident) published on 5 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are caring and helpful and really put my mind at rest that my mum is being looked after very well.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for taking the trouble to write such a wonderful review for Maple Lodge. Your kind comments and ratings are very much appreciated by the whole team at the home. Kind regards

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G W (Son of Resident) published on 18 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother needed care after an extended hospital stay. At the time we received little help or guidance from the hospital or social services.


We visited Maple Lodge without appointment as it was local and were welcomed by the manager who was open, honest, gave us a tour and offered lots of helpful

advice.


Mum transferred to Maple Lodge and was welcomed and cared for above and beyond. All the staff are caring and take a real interest in the residents. Her needs were quite complex and we felt the care team did everything they could.


Her health deteriorated despite the best efforts of the care team to support her needs and encourage her to eat. They showed real concern for both her and our family with staff staying beyond the end of their shift to wait with us for an ambulance to be sure she was okay.


They stayed in contact with us whilst Mum was in hospital and assisted in helping find nursing care for her when she was discharged as her needs had increased further.

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you for taking the time and trouble to review Maple Lodge and your experience at the home. We are so pleased that you were able to give such a shining account of the caring team, as they deserve recognition. Your comments and ratings are very much appreciated. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D W (Husband of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well looked after ad care.
My wife took ill and needed the emergency services, the staff were 1st class and gave my wife professional care and help before her hospital journey.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for your review and your ratings, they are very much appreciated by the team at the home. Kind regards

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.3 (8.269)

Overview of Review Score

The Review Score of 8.3 (8.269) out of 10 for Maple Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.686 for Maple Lodge is calculated as follows: ( (27 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 35 Ratings = 4.686
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.583 Points relating to the number of positive Reviews for Maple Lodge is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 3 Positive Reviews ÷ 9 = 0.333
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (1)

David

David Armstrong

Job Title: Home Manager

David is the Home Manager at Maple Lodge.

Frequently Asked Questions about Maple Lodge

What types of Care is Maple Lodge registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Maple Lodge have?

There are 45 Single Rooms.

What are the Facilities & Services at Maple Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Maple Lodge to the centre of Liverpool?

6.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maple Lodge to verify any information. View our terms and conditions. Maple Lodge has an Enhanced Service - more info.