Maple Lodge

Arncliffe Road, Liverpool L25 9PA
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9.6 56 Reviews
  • Maple Lodge, Liverpool
Maple Lodge Care Centre care for 45 residents. The home aspires to the highest standards of dementia care.

Residents are cared for in a 'person-centred' way by ensuring care plans reflect an individual's preferences, choices and tastes as well as medical and healthcare needs. Incorporating new care technology and methods wherever possible.

The home is available for short term respite care as well as for residents to make it a 'forever home'. Maple Lodge has secure gardens and good wheelchair access, as well as a packed social itinerary.

Please view the Dovehaven Facebook page for further insight into life at the home.
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Care Provided by Maple Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Contact Maple Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Maple Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Warren Benton (Regional Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (45)

Parking

  • Private visitor car park to the front and rear of the home

Maple Lodge Reviews (56)

9.6

Maple Lodge has a Review Score of 9.6 (9.647) out of 10, based on 8 reviews in the last 2 years.
Over all time Maple Lodge has 56 reviews.

Overall Experience
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  • 15
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Date Published
  • 56
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Reviewer Connection to Maple Lodge
  • 30
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Total of 56, showing 21-40
Review from D N (Daughter of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went to Maple Lodge initially for respite and to see if she would enjoy living there long-term. She settled in quickly and was very happy, much to our relief as we were anxious about her living in a care setting, Mum took seriously ill and was in hospital. She returned to Maple Lodge and receives
additional care now. I have nothing but praise for every member of staff who all show kindness and compassion to Mum and to myself and family. Staff treat Mum as one of their own family and they are like extended family to Mum and us.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

How pleased we are to have received such a wonderful review for Maple Lodge. The team with be very appreciative of your comments. Kind regards.

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Review from Mark H (Son of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On visiting the care home, the staff are always very polite and courteous and always helpful. My mother has no problems with the care home and Mum is looked after very well.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you for your review, your comments will be much appreciated.
Kind regards.

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Review from Sarah S (Daughter of Resident) published on 5 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Putting my mum into a care home is one of the hardest decisions I've had to make, but after visiting Maple Lodge for the first time, it totally put my mind at ease. The home is lovely and staff have been wonderful, my mum settled in almost straight away and seeing her happy again put any doubts I had
right out of my mind.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for your wonderful review, comments and ratings, it is a wonderful reflection on the whole team at the home and all they do for residents. Kind regards

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Review from Demce M (Daughter of Resident) published on 5 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are caring and helpful and really put my mind at rest that my mum is being looked after very well.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for taking the trouble to write such a wonderful review for Maple Lodge. Your kind comments and ratings are very much appreciated by the whole team at the home. Kind regards

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Review from G W (Son of Resident) published on 18 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother needed care after an extended hospital stay. At the time we received little help or guidance from the hospital or social services.


We visited Maple Lodge without appointment as it was local and were welcomed by the manager who was open, honest, gave us a tour and offered lots of helpful

advice.


Mum transferred to Maple Lodge and was welcomed and cared for above and beyond. All the staff are caring and take a real interest in the residents. Her needs were quite complex and we felt the care team did everything they could.


Her health deteriorated despite the best efforts of the care team to support her needs and encourage her to eat. They showed real concern for both her and our family with staff staying beyond the end of their shift to wait with us for an ambulance to be sure she was okay.


They stayed in contact with us whilst Mum was in hospital and assisted in helping find nursing care for her when she was discharged as her needs had increased further.

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you for taking the time and trouble to review Maple Lodge and your experience at the home. We are so pleased that you were able to give such a shining account of the caring team, as they deserve recognition. Your comments and ratings are very much appreciated. Kind regards.

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Review from D W (Husband of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well looked after ad care.
My wife took ill and needed the emergency services, the staff were 1st class and gave my wife professional care and help before her hospital journey.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for your review and your ratings, they are very much appreciated by the team at the home. Kind regards

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Review from James P (Son of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are really nice and appear to genuinely care which makes the difficulty of dealing with my mum going into a care home much easier to deal with, for which I am extremely grateful.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you for writing a review for Maple Lodge. Your comments are very much appreciated. Kind regards.

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Review from Nicola H (Granddaughter of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff have been amazing with my grandad since he has been in here. Always very welcoming to me when I come to visit. His room is always clean and he is always given a choice of what he wants to eat. The manager is always happy to answer any questions I have to ask.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you for your view, we do appreciate both your comments and ratings. The team at the home work really hard and so to have their care and support recognised as 'amazing' is a real boost for them. Kind regards.

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Review from Lynn A (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is happy here and has settled really well. The girls who work here are really lovely. I think more communication on Mum's care like the district nurse or doctor on her care or medication can be relayed to her family.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Many thanks for taking the time and trouble to review Maple Lodge and the care and support they offer to their residents. I have passed your comments regarding 'communication' on to the home manager, of course, as you know, families nominate the main point of contact for the home, with goodwill between family members assisting the circulation of such updates. It is really good to hear that your mum is both 'happy and settled', and your comments about the team will be kindly accepted by them, they work so hard. Kind regards.

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Review from G B (Son of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always polite and friendly, also informative on Mum's progress. I know Mum is in the best place, she is safe and looked after, so my mind can rest.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for your 5* review. The team will be 'over the moon' to know that you are so happy with everything. Kind regards.

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Review from Gail M (Daughter of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for a number of years and is very content living in Maple Lodge. She is very well cared for ad we are all treated as part of the family, The staff are universally lovely and very professional.
I have been given peace of mind that she is safe and cared for.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you for your wonderful review of Maple Lodge. Your comments regarding the care and attention provided by the team are very much appreciated. Kind regards.

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Review from D P (Daughter of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my experience staff are always friendly. It would be nice, however, if staff could help her watch television in her room. We bought a TV in for her, but it doesn't appear to be working.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for your review. We will certainly look at why the tv appears not to be working! Kind regards

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Review from Beverley F (Daughter of Resident) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been living in Maple Lodge for just over a year. The staff have managed his care extremely well in very difficult times. When we are able to visit they are always welcoming and cheerful. Dad is well looked after.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for your review, we do appreciate you taking the time and trouble to give us feedback on our care and services. Times have been difficult but the team continue to deliver fantastic care, fingers crossed we can enjoy a much more sociable year with family and friends in 2022. Kind regards.

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Review from P N (Daughter of Resident) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother in the home - she is looked after by the excellent staff. She loves the banter with them. Always on the end of the phone to talk to (the staff). Friendly staff. Clean and tidy. Mother always looks clean and dressed nice.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for leaving such a great review for Maple Lodge, it is very much appreciated as the team work so hard to ensure the very best of care and attention is provided for all residents. Kind regards.

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Review from P O (Daughter of Resident) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All so friendly and happy to help Mum when she needs it. Mum is always nice and clean and her hair always looks lovely.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for taking the time to write a review of Maple Lodge. Your ratings and comments are very much appreciated. Kind regards.

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Review from J D (Daughter of Resident) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum came into Maple Lodge last year and has settled really well. All the staff love her and get on with her, it's a really nice place.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you for your review, we are pleased that you particularly highlight the care and attention your mother receives from the team at Maple Lodge, everyone works so hard to ensure that our residents are happy, safe and well. Kind regards.

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Review from Audrey B (Sister of Resident) published on 14 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always helpful and very friendly would recommend this home. My sister has been well looked after.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for taking the time and trouble to review Maple Lodge and your ratings, we do appreciate it. Kind regards

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Review from Frederick D (Friend of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Find people and place ok.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for taking the time and trouble to review Maple Lodge, we do appreciate it. Kind Regards

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Review from June B (Daughter of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly. Mum has settled in well.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you very much for your review, it is appreciated. Kind regards

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Review from Andrew M (Son of Resident) published on 27 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Maple Lodge in March 2020, just before the first lockdown. I am extremely grateful for the care taken by the home in looking after her and protecting her in those difficult and confusing times.
When access to Mum became available, the home enabled us to have contact with Mum as much
as reasonably possible. Throughout Mum's time at Maple Lodge, we were allowed contact with Mum through daily telephone calls. The staff were so helpful and cooperative in ensuring wherever possible that there was daily communication with Mum.
Sadly Mum now needs nursing care and has had to move to a newhome for this. Both myself and my sister will always be grateful to all the staff, who showed so much love and compassion towards Mum during her stay with them. We shall also be grateful for the welcome we received from the staff each time we visited Mum.
We always felt Mum was in safe and caring hands whilst at Maple Lodge and were so sad her changing needs, required her to leave there.
Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge

Thank you for your review, it captures some really important information about how caring this home is and how much the staff want nothing but the best for their residents and family members. Your comments are very much appreciated. Kind regards.

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Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for Maple Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Maple Lodge is calculated as follows: ( (92 Excellents x 5) + (4 Goods x 4) ) ÷ 96 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.689 Points relating to the number of positive Reviews for Maple Lodge is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 8 Positive Reviews ÷ 9 = 0.889
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

David

David Armstrong

Job Title: Home Manager

David is the Home Manager at Maple Lodge.

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