Roby Lodge Care Home

I enjoy going out on the minibus, my room is always clean and tidy. The staff are always helpful. I love sitting on the front seat. The manager is great and always helpful.

Since my sister became a resident at Roby Lodge care home, our experience has been one of positive support. The staff all show the most respect and support to my sister and a great understanding for her condition. All staff appear to love their jobs and it shows in the care they provide for the people that they support. It is a pleasure to visit such a happy and loving environment.

Mum is a resident at Roby Lodge and I cannot praise this care home enough. The care she receives is wonderful. The carers are so dedicated to caring for these residents. They are treated with love, care, dignity and respect. I am quite satisfied that my mum is in the best place. The management are wonderful, very approachable. The home itself has a very warm, happy and homely atmosphere, and there is always a nice welcome when I visit mum.

The staff are very helpful and try to carry out any requests and are very caring towards the residents.

I would be more than willing to recommend this home to others as my experience so far is that they are professionals and committed to patient care.

Since HC-One has taken over the standards have gone up. Staff are caring and friendly and nothing seems too much trouble.

An exceptional home, dedicated staff and approachable management.

Dad was initially in another home within Huyton as an emergency. This placement fell short in many ways within 2 days he had been accepted into Roby Lodge and we have been delighted with the care from wonderful staff. I am a nurse practitioner and duty manager at a local hospital and have over 37 years experience working within hospitals and with many dementia patients so have great knowledge of their needs and Roby Lodge staff fulfil all his needs and go the extra mile. I would like to thank them all.

My husband had dementia and was very well looked after and cared for by all the staff at Roby Lodge. His family were very satisfied with the care he was given and we were all very grateful and appreciated all that they did to look after him.

The only criticism I have is the lack of activities. Nothing to keep the residents entertained, meaning most are sat around asleep or walking around the corridors. This is not the staff fault as they are busy looking after the residents. This is something the company need to address.

When my mother entered Ruby Lodge she was made very welcome. From her first day the staff could not have provided better care, and form their reports to me, my mum remained one of their most challenging yet loved residents. Towards the end 30/3/2016 her grip on reality was almost gone, however, she made it clear that Ruby Lodge was the place that provided her with all the love and care she could possibly need.

The residents are always clean and well cared for, the buildings are modern, clean warm and safe. I do not have any safeguarding concerns for my relative, who is visited at least weekly.

Excellent care, my mother has received the best possible attention. The management and staff could not have been better.