Croxteth Park Care Home

Altcross Moss Way, Croxteth, Liverpool L11 0BS
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8.1 45 Reviews
  • Croxteth Park Care Home, Liverpool
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Care Provided by Croxteth Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Good to Know

Group/Owner

Person in Charge

  • Katie Walsh (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (42)
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Croxteth Park Care Home Reviews (45)

8.1

Croxteth Park Care Home has a Review Score of 8.1 (8.119) out of 10, based on 1 reviews in the last 2 years.
Over all time Croxteth Park Care Home has 45 reviews.

Overall Experience
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Date Published
  • 45
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  • 44
Reviewer Connection to Croxteth Park Care Home
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Total of 45, showing 21-40
Review from Sandra S (Daughter of Resident) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Croxteth Park Care Home is superb. My dad entered the home in October 2021.
He has had nothing but kindness from all staff and encouraged to mix which he has. It is spotlessly clean, his room is lovely, freshly decorated and care is superb.
The home has a buzz about it and is so homely, I felt this
the very first time my brother and I viewed it. Love it, pleasure to visit.
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Review from S A (Daughter of Resident) published on 28 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Croxteth Park Care Home was one of the first homes we visited for my mum, and as soon as we arrived I loved it. The staff are all extremely helpful, friendly and easy to talk to. The home itself is spotless. And the rooms are beautiful. Overall I couldn't ask anything else for my mum and I know she'll
be happy here.
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Review from Shirley W (Daughter of Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In all the time I have attended the care home I have found all staff kind and helpful.
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Review from L F (Granddaughter of Resident) published on 30 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are amazing with my nana, her care is what we expected.
I would like to see Nana do more activities and I would like to be invited to events.
Reply from Olivia Shields, Marketing Assistant at Croxteth Park Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Our Magic Moments Together programme provides a variety of activities for mind, body and soul to help our residents love every day. Understandably, not every resident wants to participate in these activities. We will encourage participation, but respect resident’s wishes if they do not want to join in. During the past 18 months, visits to our home have been restricted for the safety of our residents and team. However, we are now looking forward to being able to host events and invite friends, relatives and members of the community into the home when it is safe to do so.
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Review from Audrey W (Friend of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The activity organiser was very professional in her approach to visiting friends and family. She is very helpful and caring towards the residents.
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Review from J W (Daughter of Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was put into this care home as her dementia got very bad. From the minute she entered, she was bathed, fed and treated with extreme dignity and kindness. The staff here are all amazing. The only small complaint is she had two pairs of glasses lost - I do appreciate the carers are very busy though.
Reply from Olivia Shields, Marketing Assistant at Croxteth Park Care HomeThank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.
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Review from M M (Daughter of Resident) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very caring and it is obvious through recent events that their priority is the residents' care and wellbeing. They will do all that they can to accommodate the relatives and value their requests and opinions.
Reply from Olivia Shields, Marketing Assistant at Croxteth Park Care HomeThank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.
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Review from J K (Next of Kin) published on 5 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a very friendly, homely care home. It is calm and no aggression shown amongst residents which is nice for an EMI.
Reply from Olivia Shields, Marketing Assistant at Croxteth Park Care HomeThank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Take care.
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Review from Maureen D (Daughter of Resident) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all staff and management to care for my dad extremely well. They are always pleasant and ready to help us when we need to know how dad is doing.
Reply from Olivia Shields, Marketing Assistant at Croxteth Park Care HomeThank you, Maureen, for letting us know how we are doing at Croxteth Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from C B (Nephew of Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home. Lovely staff.
Warm feeling.
Reply from Ronnie Cavanagh, Marketing at Croxteth Park Care HomeThank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.
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Review from Frank R (Son-in-law of Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The relief of seeing my mother-in-law looking so well and happy has been a weight off our mind. The staff, food and care could not be better.
Reply from Ronnie Cavanagh, Marketing at Croxteth Park Care HomeThank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day
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Review from Carol R (Daughter of Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came in as an emergency case. I did panic wondering where she would end up.
I did not need to worry from the start, care was excellent and room great. Treatment was better than in some hotels.
Reply from Ronnie Cavanagh, Marketing at Croxteth Park Care HomeThank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Linda C (Daughter of Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff have been friendly and helpful. Room nice.
Reply from Ronnie Cavanagh, Marketing at Croxteth Park Care HomeThank you, Linda, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at our home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Hazel C (Granddaughter of Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff have been helpful.
Rooms are nice. No problems.
Reply from Ronnie Cavanagh, Marketing at Croxteth Park Care HomeThank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.
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Review from Margaret W (Granddaughter of Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff have been helpful and friendly.
Rooms are a nice size.
Reply from Ronnie Cavanagh, Marketing at Croxteth Park Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from L R (Sister of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Very disappointed with the general lack of cleanliness. Wardrobes need sorting out - clothes are just rammed in. I sort this out more than staff! Food tends to be very repetitive. No entertainment other than films in the lounge and maybe the odd meal out at Christmas. Staff try their best but if you
complain you feel as if it is not their fault. Socks go missing, which we replace, at our cost. The bathroom has a joist in it and sometimes his wheelchair and zimmer frame. Not very good if you need to use the toilet during your visits. No tissues in the bathroom.
Reply from Ronnie Cavanagh, Marketing at Croxteth Park Care HomeThank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please, could we ask that you kindly contact the Home Manager or Regional Manager for the care home in the first instance or alternatively the link to our complaints information is on our website, where additional contact information is provided. We look forward to hearing from you.
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Review from William C (Friend of Resident) published on 1 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having been visiting for 7 years we have been looked after very good. Now and again the room needs a brush-up but standards are good.
Reply from Ronnie Cavanagh, Marketing at Croxteth Park Care HomeThank you, William, for letting us know how we are doing at Croxteth Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Lisa S (Granddaughter of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grandad loves it here, he enjoys living on the dementia unit. He continues to have a very good relationship with the staff.
Reply from Ronnie Cavanagh, Marketing at Croxteth Park Care HomeThank you, Lisa, for your feedback following your recent experience at our home. We are happy to hear how well your Grandad has settled in at Croxteth Park. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Margaret S (Daughter of Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father has been in the care home he has received nothing but the best care and consideration by the staff, management and cleaners. We have been very happy to see him settled in knowing he is in a safe environment and is happy and content in the care home.
Reply from Ronnie Cavanagh, Marketing at Croxteth Park Care HomeThank you, Margaret, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Croxteth Park Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Tricia D (Daughter of Resident) published on 11 September 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers are brilliant at Croxteth Park and have always treated my Mum with respect.


It was a huge relief to us all when Mum settled in well in the residential care home and this was mainly due to the affectionate care and sense of humour of the carers who worked hard to make sure she was clean,

safe and well looked after. The majority of carers always tried to make time to have a chat with residents and family members whilst doing a very demanding job. Carers took the time to learn likes and dislikes of residents and I have witnessed a number of times the patience of the carers when dealing with difficult residents including my Mum when it was extremely hard work to get a resident to cooperate. I am so grateful for all the time's carers acted quickly when my Mum was not very well and needed either a doctor or ambulance always keeping me updated and gaining consent when needed.


I would like to thank the carers for everything they did for my Mum and the support they gave me and my family.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Croxteth Park Care HomeThank you, Tricia, for your comments about your recent experience at Croxteth Park Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Current Review Score: 8.1 (8.119)

Overview of Review Score

The Review Score of 8.1 (8.119) out of 10 for Croxteth Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Croxteth Park Care Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.119 Points relating to the number of positive Reviews for Croxteth Park Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 1 Positive Reviews ÷ 8.4 = 0.119
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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