Croxteth Park Care Home

Altcross Moss Way, Croxteth, Liverpool L11 0BS

Croxteth Park Care Home, Liverpool, Merseyside
Croxteth Park Care Home, Liverpool, Merseyside
Croxteth Park Care Home, Liverpool, Merseyside

Croxteth Park Care Home is located in the Croxteth area of Liverpool.

The home can provide care for those who need extra support in day to day tasks or for those living with dementia. All care is personalised to the individual depending on their needs and is provided 24-hours a day.

Croxteth Park is a purpose built ground floor home and has been designed to make it as easy as possible for residents to get around without losing their bearings. The home has a large enclosed garden which is sheltered and secure so residents can spend their time in a safe environment whilst enjoying the outdoors.

All bedrooms have en-suite facilities and can be decorated to suit the new residents.

Group: Four Seasons Health Care

Person in charge: Lisa Kent (Home Manager)

Local Authority / Social Services: Liverpool City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 42

Rooms with ensuite WC: 42

Facilities & Services: Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Croxteth Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.2 Croxteth Park Care Home has a Review Score of 7.2 (7.175)

The Review Score of 7.2 (maximum of 10) for Croxteth Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Croxteth Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.056 for Croxteth Park Care Home is calculated as follows: ( (26 Excellents x 5) + (26 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 72 Ratings = 4.056

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.119 Points relating to the number of positive Reviews for Croxteth Park Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.4 Target = 0.119

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Croxteth Park Care Home?

  • Extremely LIKELY
    2
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Croxteth Park Care Home

  • Daughter of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Nephew of Resident/Service User
    1

The carers are brilliant at Croxteth Park and have always treated my Mum with respect.

It was a huge relief to us all when Mum settled in well in the residential care home and this was mainly due to the affectionate care and sense of humour of the carers who worked hard to make sure she was clean, safe and well looked after. The majority of carers always tried to make time to have a chat with residents and family members whilst doing a very demanding job. Carers took the time to learn likes and dislikes of residents and I have witnessed a number of times the patience of the carers when dealing with difficult residents including my Mum when it was extremely hard work to get a resident to cooperate. I am so grateful for all the time's carers acted quickly when my Mum was not very well and needed either a doctor or ambulance always keeping me updated and gaining consent when needed.

I would like to thank the carers for everything they did for my Mum and the support they gave me and my family.

How likely would you be to recommend Croxteth Park Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Ronnie Cavanagh, Digital Marketing Executive at Croxteth Park Care Home responded to this review on 11 Sep 2017:

Thank you, Tricia, for your comments about your recent experience at Croxteth Park Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My friend took a while to settle into a care home. The staff have been patient and made her feel welcome. They encourage the residents to get involved in activities and ensure they enjoy every day.

How likely would you be to recommend Croxteth Park Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

The Carer's are great with the residents and do their best to provide the individual care and provide additional care where possible. They ensure dignity and privacy for all residents and really understand elderly people. It's clear that the majority of the Carer's have a lot of experience within the care home environment, especially with residents with dementia. The Carer's know the residents well, they remember a lot of personal requirements, from how residents like their tea to family visiting patterns.
The food is good and residents are given options for meals.
As this part of the care home caters for EMI, I believe there should be more Carer's as there are some residents that require constant one on one care and have a lot of needs and require more support.
There's not a lot of activities going on and the residents seem to be bored and argue with one another regularly.
Overall it's clear that the health and safety of residents is a priority and the Carer's cannot do any more.

How likely would you be to recommend Croxteth Park Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The Carer's are great with the residents and the majority of the Carer's genuinely care about the residents. They do their best but they seem to be short staffed. The night staff don't seem to pass on information about event that happened throughout the night and fail to highlight major issues such as rejection of medication over a time period of nearly a week.
There are not enough activities and the residents are regularly bored. Most of the residents have dementia and need to be stimulated.

How likely would you be to recommend Croxteth Park Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Croxteth Park Care Home has always provided a high standard of care for my uncle who has been a resident for almost three years. The food is excellent so is the friendliness of the staff. All staff are local people which is important to my uncle. I would have no hesitation in recommending Croxteth Park Care Home to any potential residents/relative.

How likely would you be to recommend Croxteth Park Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

It was a nightmare and so depressing having to put my mum into a care home. I cannot thank the staff enough for all their help into settling her in and giving me advice on how to cope with all of this. I would highly recommend this care home. The service from all the staff was excellent and cannot be faulted. They all went that extra mile for my mum.

How likely would you be to recommend Croxteth Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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