Croxteth Park Care Home

Altcross Moss Way, Croxteth, Liverpool L11 0BS
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8.1 45 Reviews
  • Croxteth Park Care Home, Liverpool
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Care Provided by Croxteth Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Good to Know

Group/Owner

Person in Charge

  • Katie Walsh (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (42)
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Croxteth Park Care Home Reviews (45)

8.1

Croxteth Park Care Home has a Review Score of 8.1 (8.119) out of 10, based on 1 reviews in the last 2 years.
Over all time Croxteth Park Care Home has 45 reviews.

Overall Experience
  • 29
  • 14
  • 1
  • 1
  • 0
Date Published
  • 45
  • 0
  • 0
  • 1
  • 44
Reviewer Connection to Croxteth Park Care Home
  • 20
  • 7
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 45, showing 41-45
Review from June D (Friend of Resident) published on 2 August 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My friend took a while to settle into a care home. The staff have been patient and made her feel welcome. They encourage the residents to get involved in activities and ensure they enjoy every day.
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Review from Jodie T (Granddaughter of Resident) published on 26 July 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Carer's are great with the residents and the majority of the Carer's genuinely care about the residents. They do their best but they seem to be short staffed. The night staff don't seem to pass on information about event that happened throughout the night and fail to highlight major issues such
as rejection of medication over a time period of nearly a week.
There are not enough activities and the residents are regularly bored. Most of the residents have dementia and need to be stimulated.
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Review from Chelsea T (Granddaughter of Resident) published on 12 July 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Carer's are great with the residents and do their best to provide the individual care and provide additional care where possible. They ensure dignity and privacy for all residents and really understand elderly people. It's clear that the majority of the Carer's have a lot of experience within the
care home environment, especially with residents with dementia. The Carer's know the residents well, they remember a lot of personal requirements, from how residents like their tea to family visiting patterns.
The food is good and residents are given options for meals.
As this part of the care home caters for EMI, I believe there should be more Carer's as there are some residents that require constant one on one care and have a lot of needs and require more support.
There's not a lot of activities going on and the residents seem to be bored and argue with one another regularly.
Overall it's clear that the health and safety of residents is a priority and the Carer's cannot do any more.
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Review from Tom C (Nephew of Resident) published on 10 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Croxteth Park Care Home has always provided a high standard of care for my uncle who has been a resident for almost three years. The food is excellent so is the friendliness of the staff. All staff are local people which is important to my uncle. I would have no hesitation in recommending Croxteth Park
Care Home to any potential residents/relative.
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Review from Stephanie C (Daughter of Resident) published on 9 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a nightmare and so depressing having to put my mum into a care home. I cannot thank the staff enough for all their help into settling her in and giving me advice on how to cope with all of this. I would highly recommend this care home. The service from all the staff was excellent and cannot be
faulted. They all went that extra mile for my mum.
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Current Review Score: 8.1 (8.119)

Overview of Review Score

The Review Score of 8.1 (8.119) out of 10 for Croxteth Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Croxteth Park Care Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.119 Points relating to the number of positive Reviews for Croxteth Park Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 1 Positive Reviews ÷ 8.4 = 0.119
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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