Garden Lodge

Middlemass Hey, Liverpool L27 7AR
Review Us
9.7 52 Reviews
  • Garden Lodge, Liverpool
Garden Lodge care home delivers residential and dementia care to up to 48 older people.

It is situated in the quiet, residential area of Netherley, Liverpool, close to a local supermarket, post office and large park. There is a direct bus route going to the centre of Liverpool every five minutes.

The home is entirely ground-floor level for accessibility. The home is split into two units, one for residential care and one for dementia care. Both units have single bedrooms with communal bathroom facilities, as well as lounge and dining facilities and a courtyard. The residential care unit also features a smoking room and a hair salon.

Two activities coordinators design and deliver an entertainment programme full of stimulating activities, often in the dedicated activities room. Residents can enjoy a wide range of group activities and are supported to continue their own hobbies or take up new things.

Onsite chefs prepare home-cooked food daily from fresh ingredients, including the option for a cooked breakfast. Residents’ preferences and dietary requirements are accommodated.

Please view the Dovehaven Facebook page for further insight into life at the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1119
  • Self-Funded Residential Dementia Care: from £1119

These prices are only a guideline, please contact Garden Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Catherine Ponzini (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (48)

Parking

  • Private visitor parking to the front of the home.

Garden Lodge Reviews (52)

9.7

Garden Lodge has a Review Score of 9.7 (9.745) out of 10, based on 23 reviews in the last 2 years.
Over all time Garden Lodge has 52 reviews.

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Reviewer Connection to Garden Lodge
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Review from J L (Relative of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Love my visits to my relative at Garden lodge it is so lovely all the staff are so friendly and really care for all the residents always have lovely things/outings going on the all the staff are very respectful chatty and jovial
Reply from Daisy Edmondson, Marketing Executive at Garden Lodge

Thank you for your kind words, we are glad you enjoy visiting Garden Lodge and that our teams care and activities make a welcoming atmosphere.

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Review from Emma M (Granddaughter of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Garden lodge has been the best place for my grandad. He is thriving and I have never seen him so happy. The care is exceptional by every carer. He absolutely loves each and every one of them. We as a family could never ask for anything more than garden lodge. The meals, fun days, parties etc are fantastic.
His room is catered for him and the way he wants it. And birthdays are celebrated not only with staff but with family members to make it special and memorable. We could never thank garden lodge staff for the care they provide. They have made not only my grandad, but the whole family happy and feeling at ease. Thankyou.
Reply from Daisy Edmondson, Marketing Executive at Garden Lodge

Thank you for your kind words. We are so pleased that your grandad is thriving at Garden Lodge and is enjoying the activities, meals and fun days the home has to offer.

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Review from E D (Granddaughter of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has never looked so happy whilst being in this care home, he was in one before this one and he was so unsettled, he was escaping and everytime we went to visit he would ask us to take him with us. Now in Garden Lodge he absolutely loves it, it makes me feel as ease when I leave him after
a visit knowing he is cared for by the most loveliest staff ever. My grandad absolutely adores the staff who work here, he is always full of smilies everytime he is with them. I cannot thank the staff of Garden Lodge enough for what they have done for my grandad.
Thank you so much!
Reply from Daisy Edmondson, Marketing Executive at Garden Lodge

Thank you for your 5* review. We are so pleased your grandad feels so happy and settled at Garden Lodge and that you feel reassured knowing he is well cared for.

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Review from Paula M (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has settled really well in Garden Lodge, he's happier here and the carers go above and beyond for the residents . The care home is always spotless , nothing is too much trouble for the carers , my dad is well cared for and loved by them all . Thank you for all the support you give to my dad
Reply from Daisy Edmondson, Marketing Executive at Garden Lodge

Thank you for your lovely review. We are so pleased to hear you are satisfied with the care and support your dad receives at Garden Lodge.

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Review from Carla C (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the third care home my mum has tried and I am pleased to say it's the last!!!!
As a family our journey of trying to find a safe, caring and family feel home left us with nothing but disappointment. Each home we tried had some good bits but overall was not suitable for my mums needs and deteriorating
mental status. Then we was introduced to Garden Lodge, at first we expected it to be temporary for my mums needs in order to get out of hospital, but when she arrived there, we instantly saw a difference in her. It was like despite the dementia, we had mum back, she was joking, smiling, was happy and even put on some weight making her healthier and stronger ( this had not been achieved in previous homes).
The reason for this is that the home is a family, they treat each other with kindness and respect and this is encouraged and role modelled in its staff. My mums key worker is phenomenal, he knows her so well and can get the best from her. My mum feels like she's finally home here
Reply from Daisy Edmondson, Marketing Executive at Garden Lodge

Thank you for your feedback. We are so pleased to hear that your mum feels at home here and that you have seen such a positive change.

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Review from Libby M (Granddaughter of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad is a resident at Garden Lodge, the staff are all so welcoming and lovely and couldn't do enough for their residents. I go in to see my grandad weekly and I always notice how relaxed he is, the staff post regular photos onto their social media group which is also nice to see what he gets up
to. Thank you all for looking after my grandad.
Reply from Daisy Edmondson, Marketing Executive at Garden Lodge

Thank you for your lovely review. We're so pleased to hear your grandad feels relaxed and well cared for. Our team are always happy to go the extra mile, and it's great the social media updated help you feel connected.

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Review from Claire M (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the third care home my mum has been in and I'm so happy to say that garden lodge is the last. I've watched my mum deteriorate over the past couple of years, now she is flourishing, happy, healthier and shes even put on weight which is great to see. I can't thank staff enough for everything they
do for mum, let me just say they go above and beyond. Staff always show a high level of respect for both residents and families, they are very supportive and its great to see how they treat the residents with dignity and care. Garden Lodge is a safe and secure home which can help both residents and families feel at ease. The atmosphere in garden lodge is amazing and such a relaxed environment. The management team and care providers always greet you when you enter and it suched a lovely home, my mums room warm and welcoming and cleaned daily. The cleaning staff also know each resident name and are always welcoming too. My mum is loving life at garden lodge. Thank you to all staff
Reply from Daisy Edmondson, Marketing Executive at Garden Lodge

Thank you for your kind words. We're so pleased to hear your mum is happy and flourishing at Garden Lodge - Our team truly values making residents feel cared for and at home.

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Review from Cathy D (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff in Garden Lodge are all very friendly and take great care of the residents. My mum can be really stubborn but they know exactly how to handle her, and the biggest thing for us as a family is that mum is happy there, so we couldn't ask for anything more. Also kept fully updated on all aspects of
mums care. Great job Garden Lodge!
Reply from Daisy Edmondson, Marketing Executive at Garden Lodge

Thank you for your kind words. We're delighted to hear that your mum is happy at Garden Lodge. Our team always aims to provide care that is professional and personal to each resident, so its wonderful to know that you feel supported and kept updated.

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Review from G S (Wife of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Totally satisfied with everything at Garden Lodge. He is so very happy & well looked after. We have no complaints, the staff could not be better.
Reply from Daisy Edmondson, Marketing Executive at Garden Lodge

Thank you so much for your kind words. We're delighted to hear that you are happy with the care at Garden Lodge and that he is well looked after. Our team take great pride in providing the best possible support, and your feedback means a lot to them.

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Review from Julie M (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been in Garden Lodge for 7 years now and the staff and home are absolutely amazing. If ever I have had any issues, then the manager and the staff have dealt with them quickly. My mum's room is spotless and the care is second to none. I would highly recommend Garden Lodge if you have a relative
who needs care. Thank you to the manager and all the staff for looking after my mum so well.
Reply from Daisy Edmondson, Marketing Executive at Garden Lodge

Thank you so much for your lovely review. We are delighted to hear that your mum has been so well cared for over the past seven years and that our team has been able to provide a safe and supportive environment for her. We will make sure to pass on your kind words to the Garden Lodge team.

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Review from Ceri S (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident since October, we were reluctant at first due to the distance as it takes me an hour to get there and Mum 2 buses, however, I wouldn't want my dad anywhere else. The team are amazing and they are a team, they all work together, my dad has settled so well, there is a lot to
keep him entertained and I know he's safe and happy there which is a great relief for us. When we visit we feel part of their family too
Reply from Daisy Edmondson, Marketing Executive at Garden Lodge

Thank you for your 5* review. It's wonderful to hear how well your dad has settled in and that our team have been able to create a positive environment for him. Your kind words mean a lot to us and will be shared with the team.

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Review from Lindsey m (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been here since March 2024 having being moved here from a different home (if you can call it that) this care facility for my dad has been a godsend. The staff have been amazing to him from day one dad has settled in really well and we feel at ease leaving him here. Dad loves it too, he smiles
now which he never did before coming here. Well done to all staff at Garden Lodge Care Centre, proper angels, thank you.
Reply from Daisy Edmondson, Marketing Executive at Garden Lodge

Thank you so much for your lovely review! We are truly delighted to hear that your dad has settled in well and is happy. It's wonderful to know that our team has been able to make a positive difference for your dad and family.

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Review from J S (Son of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great staff and facilities. The care they give to the residents is second to none. The residence has been a place in the local area for many years giving top-level care. The staff should be commended for their great service.
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Review from Jean A (Cousin of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are friendly and caring. The patients are treated with respect. Residents are clean and well cared for.
Activities appear to happen most days and residents seem to be encouraged to take part.
The overall atmosphere is happiness.
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

'The overall atmosphere is happiness', what could be nicer! Thank you for your comments and your ratings, they are appreciated. Kind regards

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Review from J T (Daughter of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for almost five years now. During this time we had a pandemic, which I truly believe caused a huge decline in the wellbeing of residents and families alike. This was of course no fault of the care home who did their utmost to ensure families were kept informed of how the
residents were doing, through video calls and then garden visits. I felt confident that during this time my mum became part of the Garden Lodge family, and truly believe that staff care for her as they would a family member.
My mum has good and bad days, but I do feel reassured that the staff do their utmost to reassure her and make her comfortable.
My only concern is with clothing etc going walkabout. I understand it’s hard to control this, but I do feel I have to mention it as it does need addressing.
Overall as you can see from my review we are both happy.
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

Thank you so much for taking the time to write an hones review concerning Garden Lodge Care Home. The team work so hard to ensure that laundry is delivered back to its rightful owners and we will continue to work on this area of our service. We know that this is very important to the residents and yourselves, so apologise that this has been an issue for you. Your ratings are very much appreciated for all other aspects of the home. Kind regards

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Review from Y W (Daughter of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Garden Lodge for just over a year. She’s been well supported and looked after especially more recently after she became poorly from getting pneumonia. All of us live very far away and so we rely a lot on the staff to look after Mum. The manager, three particular members
of staff and many more are wonderfully caring to Mum and keep us well informed.
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

Thank you very much for your review of Garden Lodge, which is most appreciated. Kind regards

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Review from Claire M (Next of Kin) published on 3 May 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
First-hand Garden Lodge went through dark times however the last few months has improved massively and a good place to be, I wouldn’t put my mother who I love dearly anywhere else. It’s gone back to being good like it used to be.
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

Thank you for your review, so glad to hear that you are now really happy for your mum to be living at Garden Lodge. Home manager is back from maternity leave and adding her 'sparkle' to everything. Kind regards

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Review from Philip S (Son of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum receives excellent care. The staff are very professional and hardworking. My mum is very settled and comfortable at Garden Lodge.
I cannot thank the staff enough. When Mum had a stroke they acted fast and provided essential care and treatment.
Mum living in Garden Lodge is a great comfort to
her family. Thank you.
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

Thank you for this touching review, it is very much appreciated by the manager and her team. Kind regards

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Review from Joyce B (Niece of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the last 3 years all staff at Garden Lodge have shown such kindness, understanding and empathy to my dear uncle, but during these last few weeks during a spell of falls and being diagnosed with pneumonia you have all taken time to help him and assist him even more. I want to say 'thank you' to
all of you from myself and our family for making this difficult time less stressful for us and for him. You all do an amazing job and we greatly appreciate it.
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

Your thanks are very much appreciated by the team at Garden Lodge. Your experience of the home over the last 3 years puts you in a good position to give valuable feedback to those who are searching for care for their loved ones. Kind regards

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Review from S P (Grandson of Resident) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Garden Lodge provided the best care for both my grandmothers and we could not have asked for more from anyone. The care, compassion and companionship they provide all day round is like no other residential care home.
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

Thank you for your wonderful review and for your kind words about the team at the home, they will be very much appreciated by all. Kind regards

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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Garden Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.745 for Garden Lodge is calculated as follows: ( (219 Excellents x 5) + (40 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 274 Ratings = 4.745
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Garden Lodge is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Catherine

Catherine Ponzini

Job Title: Home Manager Joined: 2010

Catherine is very much the face of Garden Lodge, spending much of her career at the home, she is passionate about the care which is delivered to her residents and their daily experiences. Always with a new idea and organising individual or group activities, she lives and breathes person-centred care.

Frequently Asked Questions about Garden Lodge

What types of Care is Garden Lodge registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Garden Lodge have?

There are 48 Single Rooms.

What are the Facilities & Services at Garden Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Garden Lodge to the centre of Liverpool?

6.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Garden Lodge to verify any information. View our terms and conditions. Garden Lodge has an Enhanced Service - more info.