Garden Lodge

Middlemass Hey, Liverpool L27 7AR
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9.7 52 Reviews
  • Garden Lodge, Liverpool
Garden Lodge care home delivers residential and dementia care to up to 48 older people.

It is situated in the quiet, residential area of Netherley, Liverpool, close to a local supermarket, post office and large park. There is a direct bus route going to the centre of Liverpool every five minutes.

The home is entirely ground-floor level for accessibility. The home is split into two units, one for residential care and one for dementia care. Both units have single bedrooms with communal bathroom facilities, as well as lounge and dining facilities and a courtyard. The residential care unit also features a smoking room and a hair salon.

Two activities coordinators design and deliver an entertainment programme full of stimulating activities, often in the dedicated activities room. Residents can enjoy a wide range of group activities and are supported to continue their own hobbies or take up new things.

Onsite chefs prepare home-cooked food daily from fresh ingredients, including the option for a cooked breakfast. Residents’ preferences and dietary requirements are accommodated.

Please view the Dovehaven Facebook page for further insight into life at the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1119
  • Self-Funded Residential Dementia Care: from £1119

These prices are only a guideline, please contact Garden Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Catherine Ponzini (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (48)

Parking

  • Private visitor parking to the front of the home.

Garden Lodge Reviews (52)

9.7

Garden Lodge has a Review Score of 9.7 (9.745) out of 10, based on 23 reviews in the last 2 years.
Over all time Garden Lodge has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Garden Lodge
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Total of 52, showing 41-52
Review from Catherine T (Daughter of Resident) published on 14 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After much thought I knew that my 86-year-old mum had to move to residential care. From my initial contact with Garden Lodge and a follow-up visit I sensed it was a happy, very clean and friendly place. The residents were busy, not all nodding off in a communal room. My mum has dementia and 24-hour
care from family just wasn't enough. In January I thought she was very close to death. She joined Garden Lodge and took time to settle then lockdown happened. I was devastated at the thought of not seeing my mum after visiting her every day. Fast forward to now and I can't tell you how settled and happy my mum and I are. We can't see her due to COVID-19 but I ring her every day and she can ring me. I can't count how many times she has laughed while we have chatted, something she had stopped doing. She's made friends and sounds so settled. I now see a brighter future for her, she seems to have a better social life than me! The staff have worked so hard to stay COVID-19 free and I can't thank them enough.
Reply from Catherine Ponzini, Home Manager at Garden Lodge

Thank you for taking the time to write such a wonderful review, myself and the team at Garden Lodge really appreciate your kind words.

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Review from Bill P (Son of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst my mum has been a resident in the home, the care she has received has been second to none. The improvement physically and mentally in her wellbeing has been outstanding and all while going through lockdown and shielding procedures. Well done to everyone who works there.
Reply from Catherine Ponzini, Home Manager at Garden Lodge

Thank you for taking the time to write such a wonderful review, myself and the team at Garden Lodge really appreciate your kind words.

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Review from C D (Daughter of Resident) published on 3 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found that Garden Lodge Care Home has been very good to my mother and her care is outstanding she has thrived for the past 3 year's and me and her family are so pleased with the amount of care been given to our mum
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Review from Gina P (Niece of Resident) published on 24 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Auntie was in the wonderful Garden Lodge for 4 years before she sadly passed away. What can I say but the staff are absolutely out of this world! They mean the world to me and my family and we still keep in contact and we are welcomed when they have any celebrations going on in the home and we still
go, they are a massive family and I love that about them. Nothing is too much trouble. When my aunty was coming to the end of her wonderful life, the staff went to so much trouble to make it comfortable for her and for us, they set up a bed in the family room so we could stay there around the clock, provided us with an unlimited amount of drinks and food even letting us use the showers and doing our laundry, as well as running out to the shops to get my sister some PJs as she lives in London and forgot to bring some. Made sure that we were as comfortable as possible and supportive knowing that we could stay there and not have to worry about going home was such a relief. Thank you!
Reply from Catherine Ponzini, Home Manager at Garden Lodge

This review means the world to The Garden Lodge team, we strive to make the difference.

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Review from G W (Son of Resident) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has advanced dementia and required 24-hour care. Garden Lodge felt like a "home" due to the teamwork from all the departments. Nothing is too much. Staff not just there for my mum, but also the family. The support during difficult times was fantastic, even priceless. Garden Lodge is a home
from home. Support continued after the passing of my mum, and I remain in contact with Garden Lodge.
Reply from Catherine Ponzini, Home Manager at Garden Lodge

Thank you for your kind words, we really appreciate your feedback.

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Review from A B (Grandson of Resident) published on 10 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my grandad receives at Garden Lodge is outstanding. The staff are amazing, they are a big family and I don't feel like I am just visiting my grandad, it's like going to see all of my family. The staff are always laughing and singing with the residents, lots of joking going on. What stands
out for me is that the activities continue into the evening, when we looked at different homes, it was like the activities stopped at a certain time and that was an issue for us, as my grandad is an active sociable person but I have no problems about that, as there is always something going on. When I visit, I take part in activities as well as all the staff on duty. Everyone gets involved and I love that about the staff at Garden Lodge, they treat me like family. Nothing is too much trouble at all, I even get to have meals with my grandad. The management are brilliant, nothing is too much trouble and they get stuck in with the care staff which you don't get everywhere, just brill.
Reply from Catherine Ponzini, Home Manager at Garden Lodge

Thank you, your kind words mean so much to us. We really appreciate your feedback.

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Review from Jacqueline K (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am more than happy and content with all the care and dedication that all the staff from Garden Lodge show my dad receives.
Thank you to all the staff concerned in his time of need. Kind regards.
Reply from Catherine Ponzini, Home Manager at Garden Lodge

Your kind words and review mean so much to us. Thank you from us all at Garden Lodge.

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Review from Patricia G (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home, staff and facilities are excellent, there is a very homely feel and a loving environment. The staff have been alert to warning signs that my mum is becoming unwell and they take the appropriate action and keep me informed. There are a lot of social events. Open visiting times and visitors
are made welcome. Laundry needs revising but this is a minor concern and does not affect overall care.
Reply from Catherine Ponzini, Home Manager at Garden Lodge

Thank you for your kind words, we appreciate your feedback and will look into the laundry issue you mentioned.

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Review from B C (Friend of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care home on a single factor. What comes to mind when thinking of why it is so good is the following:
The building is always super clean. Well maintained with pleasant gardens and ambient temperature.
The staff are friendly, approachable and regularly change bedclothes and linen.
The food is of a high standard with a wide range of choices. Finally, other things like the pet rabbits, open visiting hours and days out opportunities are all an added bonus. 100% happy.
Reply from Catherine Ponzini, Home Manager at Garden Lodge

Thank you for this fabulous review, thank you for your kind words.

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Review from Charles C (Regular Volunteer) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It would be difficult to find a better care home than Garden Lodge. Everything about the home is as perfect as it can be. I hope that if my time to go into a care home comes that I will become a resident at Garden Lodge. I attend once a week and offer my help and I am made very welcome. My wife was
a resident until she passed away and I feel very close to her when I visit. The residents want for nothing from the dedicated staff overseen by an efficient and caring manager.
Reply from Catherine Ponzini, Home Manager at Garden Lodge

We really appreciate everything you do for us and the home. Thank you for such a heartwarming review.

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Review from Vera M (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we arrived, we were welcomed and treated like family members by the staff. For almost three years, staff have always continued to treat us with dignity, love and respect and have provided for any need that has arisen. Everyone is eager to please and include us/discuss any issues/problems
that arise, so matters can be dealt with and sorted quickly. Everyone works like cogs in a machine to ensure the home is run smoothly and efficiently, guided by the manager. All the family can't praise Garden Lodge highly enough and 'thank you' does not begin to cover it.
Reply from Catherine Ponzini, Home Manager at Garden Lodge

What a glowing review. We cannot thank you enough for your kind words. Your mother was very dear to us.

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Review from Alison S (Granddaughter of Resident) published on 5 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma has lived at Garden Lodge for the last three years. She has been very happy here and extremely well cared for and loved by all the staff. She has lived her last years of life in total safety and freedom in the way she wants to live her day. Something we could not have provided for her at
home with the dementia. There are always things for her to get involved in if she chooses to and she has had the opportunity to do things she maybe wouldn't have thought of herself. The one thing that really stands out to me at Garden Lodge is the staff team - they all do their job in an exceptional way. I have seen how they are all there for one purpose and work together to achieve the amazing standard of care that they give every day. They make so much effort with residents and families. It feels like a family here and the staff make you feel part of it. During a difficult time, they have cared for our whole family and we are forever grateful to them for their compassion and kindness.
Reply from Catherine Hay, Recruitment Manager at Garden Lodge

Thank you Alison, we love having your Grandma and your family with us at Garden View.

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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Garden Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.745 for Garden Lodge is calculated as follows: ( (219 Excellents x 5) + (40 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 274 Ratings = 4.745
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Garden Lodge is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Catherine

Catherine Ponzini

Job Title: Home Manager Joined: 2010

Catherine is very much the face of Garden Lodge, spending much of her career at the home, she is passionate about the care which is delivered to her residents and their daily experiences. Always with a new idea and organising individual or group activities, she lives and breathes person-centred care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Garden Lodge to verify any information. View our terms and conditions. Garden Lodge has an Enhanced Service - more info.