Garden Lodge

Middlemass Hey, Liverpool L27 7AR
Review Us
9.7 52 Reviews
  • Garden Lodge, Liverpool
Garden Lodge care home delivers residential and dementia care to up to 48 older people.

It is situated in the quiet, residential area of Netherley, Liverpool, close to a local supermarket, post office and large park. There is a direct bus route going to the centre of Liverpool every five minutes.

The home is entirely ground-floor level for accessibility. The home is split into two units, one for residential care and one for dementia care. Both units have single bedrooms with communal bathroom facilities, as well as lounge and dining facilities and a courtyard. The residential care unit also features a smoking room and a hair salon.

Two activities coordinators design and deliver an entertainment programme full of stimulating activities, often in the dedicated activities room. Residents can enjoy a wide range of group activities and are supported to continue their own hobbies or take up new things.

Onsite chefs prepare home-cooked food daily from fresh ingredients, including the option for a cooked breakfast. Residents’ preferences and dietary requirements are accommodated.

Please view the Dovehaven Facebook page for further insight into life at the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1119
  • Self-Funded Residential Dementia Care: from £1119

These prices are only a guideline, please contact Garden Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Catherine Ponzini (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (48)

Parking

  • Private visitor parking to the front of the home.

Garden Lodge Reviews (52)

9.7

Garden Lodge has a Review Score of 9.7 (9.745) out of 10, based on 23 reviews in the last 2 years.
Over all time Garden Lodge has 52 reviews.

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Reviewer Connection to Garden Lodge
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Total of 52, showing 21-40
Review from D C (Son-in-law of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very pleased with all the staff. Pleasant in taking care of my mother-in-law all the staff have been very good in taking care of all my mother-in-law's needs. The only issue is people wandering into the room and taking things.
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

Thank you for your review, we do appreciate your ratings and feedback. Living with others who are also feeling the effects of dementia in their lives can sometimes be a little troublesome, but we do make every effort to return all items to their owners when it's discovered that things have been moved around. Kind regards.

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Review from Stephanie H (Granddaughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been going to this home for 6 months now and I can’t thank them enough, it’s a very stressful time moving your family member into a home but this has been a great transition for us all. You have helped us more than you will know. My grandad is so so happy and all the staff, especially
the deputy manager and one particular carer; they go above and beyond and treat my grandad like their own. My heart breaks every time I go into the home how happy the residents are and all the lovely events they do for them. Keep up the good work, you are all amazing and do such a very hard tough job, you all deserve the world.
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

Thank you very much for your review and your kind words which the team will be so pleased to read. Kind regards.

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Review from A S (Wife of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband went into Garden Lodge for two weeks respite whilst I had a break. The care he received during his stay was outstanding, as reported by his many visitors during his stay. I would like to thank the care home manager and the team for the superb service that they provided for my husband during
his stay. I would definitely recommend Garden Lodge if you are in need of a care facility for a loved one.
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

Thank you very much for your wonderful review ratings and your kind comments. Your thanks are truly appreciated by the whole team at the home, it was a pleasure to care for your husband. We hope to welcome him again in the future. Kind regards.

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Review from S O (Sister of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident at Garden Lodge Care Centre for nineteen months and the care and attention she has received from all the staff have been really good. If there have been any problems they always get in touch straight away and I cannot thank them enough. We as a family are happy knowing
our sister is happy and settled and most of all cared for, so thank you to all members of staff for your kindness.
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

Thank you very much for your kind comments and your ratings, I am sure they will very much be appreciated by all at Garden Lodge. Kind regards.

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Review from J C (Grandson of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
I have worked in a lot of care homes so I understand that they are not great most of the time. I made the mistake of trusting some reviews and putting my grandmother in Garden Lodge. The care staff that are there are lovely people, genuinely good people. The problem is the run-down unclean home and
the manager who has no people skills at all especially dealing with worried family members. It came to the point I dreaded having to speak to the manager. She was so rude and unapproachable. Please put your loved one somewhere else, especially for residential care. It's completely dementia. My grandmother was a nervous wreck because of residents screaming 24 seven and coming into her room or trying to. No fault of their own, they are unwell. The lies that were told regarding staffing levels and covering their back was shocking. We found my grandmother in a terrible state and called an ambulance to the home. She's probably not going to make it. The ambulance and hospital staff was shocked at the state she was in.
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

We are extremely saddened to read this review, especially as we have asked for the opportunity to meet with you, as a family, to discuss all concerns. We previously explained that care is provided in close partnership with GPs and Community Matrons, with no concerns raised by any external healthcare professionals regarding the standard of care provided.
We are disappointed and sorry that you feel the home manager is not approachable, as in our recent CQC inspection, the manager was commended by staff, residents and family members for her friendly approach and leadership style.
We also wish to add that we have received no other complaints regarding the condition or cleanliness of Garden Lodge Care Home.
We recognise that this is a difficult time for all family members when their loved ones are unwell, welcoming all feedback family members have to give. We have offered the opportunity to sit down with family members face to face but up until now, that has not been accepted.

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Review from C S (Daughter of Resident) published on 26 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the lovely friendly staff on the dementia care side, my mum was there only for a week but in that week, she improved dramatically. Sadly, my dad brought her home and she's slipped right back to her sleepy confused self.
But for the short time there the staff were amazing to my
mum and us, her family. So thank you each and every one.
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

Thank you for your review. We will be sure to share your comments and thanks with our team, they will be so pleased to know that they made such a difference in that short time. Rest assured we are always here should you need us in the future. Kind regards

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Review from L B (Sister-in-law of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After only a week of being in the home, my sister-in-law's general physical health and mental health took a very sudden decline. Once staff were prompted by me, appropriate action, support and advice were taken and acted upon. The Deputy Matron is to be applauded for her ability to listen and act on
concerns in a prompt, professional and empathetic manner. Overall, the staff are genuine, caring and have treated my sister-in-law with good humour and have nursed her back from the brink
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

Thank you for your feedback on Garden Lodge, we appreciate the time you have taken for the review and your kind comments are appreciated by the team.

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Review from M B (Brother of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After being ill for a week and after a hospital stay of ten days, we moved my sister to Garden Lodge Care Centre. The staff are very friendly, willing to help, act on advice and are always there to answer any queries from family members, no matter what time of day it is. I feel my sister has been looked
after well and we are seeing the results of how good nutrition and care have helped her improve over the last 6 weeks.
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

Thank you for your feedback on Garden Lodge, we appreciate the time you have taken for the review and your kind comments are appreciated by the team.

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Review from Marie C (Daughter of Resident) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father needs help as he is unable to look after himself now due to dementia. The staff at Garden Lodge have been very friendly, patient and accommodating with Dad's needs. Friendly, which has helped both Dad and the family settle him into care. Patient as he has been quite angry and upset at times
and they have been able to deflect and change his mood. Accommodating as nothing is too much trouble for anyone. Well done Garden Lodge you have helped the family with your reassurance, support and keeping Dad safe. I've witnessed how they treat all residents with patience and respect.
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

Thank you very much for your wonderful review of Garden Lodge. The team will be over the moon with both your comments and your ratings. Kind regards.

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Review from Alan C (Resident) published on 17 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I believe I was treated fairly and was well looked after - going beyond care in helping me on a day to day basis, the staff listened to me and my welfare on a day to day basis. I felt comfortable and my needs were met when needed, all I had to do is ask and it was done above and beyond my care needs.
My time here has been comfortable with no worries and I enjoyed my time here.
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

Thank you for your wonderful 5-star review, we very much appreciate it. The reviews of our residents are very precious as they are able to give first-hand feedback of the home where they have or do reside. I am certain your comment will be valuable to someone also searching for care. Kind regards

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Review from Angie A (Daughter of Resident) published on 1 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are absolutely brilliant, will sort anything we ask as soon as possible, usually while we are there. They are so attentive to everyone in there and make us feel good that when we leave Mum is in a great place.
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

Thank you for your wonderful review and your comments. Your 5-star rating is also very much appreciated. Kind regards

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Review from M T (Relative of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife's grandmother was briefly placed at Garden Lodge. During this respite period, she showed a significant improvement in her mood and her engagement with carers. The staff at Garden Lodge are a very committed workforce, who are dedicated to meeting the individual needs of all residents.
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

Thank you very much for your review; your kind comments are very much appreciated. Kind regards.

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Review from C P (Grandson of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan was a resident at Garden Lodge just before the lockdown, my nan was a resident until her passing. The whole team at Garden Lodge kept our nan's spirits up throughout lockdown, we had garden visits then Garden Lodge piloted the indoor visiting. Our nan was happy and treated like family. Garden
Lodge staff became her first extended family, as a family, we can not fault this home,
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

Thank you very much for your wonderful 5* review. The team, work very hard to ensure that all residents are well cared for, and it is good to know that it is appreciated. Kind regards.

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Review from Jean F (Sister of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After difficulty finding the right place for my brother, we arranged for him to be admitted to the residential care of Garden Lodge Care Centre.
Since arriving there my brother has been treated really well and is very happy.
I personally have not been able to visit him but have seen photos of both
him and his room.
Nothing is too much trouble for the staff and their caring and kindness to both my brother and myself has been wonderful.
It is not easy to find the right place for your loved one to live, but I feel I can honestly say we feel our choice has been an excellent one.
Well done! All at Garden Lodge!
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

Thank you very much for submitting such a wonderful for the team at Garden Lodge. We do appreciate such positive feedback and rating. Kind regards

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Review from Carl S (Grandson of Resident) published on 12 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Garden Lodge is a fantastic home from home. I can not fault the team. They give person-centered care, the staff very friendly and have kept family updated throughout the pandemic. With video calls and pictures. Residents are always up to some sort of activity.
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

A five-star review, how fantastic! Thank you very much we do appreciate your review and the team will be so pleased to know that their hard work and kind consideration has been recognised. Kind regards

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Review from Alison P (Daughter-in-law of Resident) published on 12 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my mother-in-law and my mother have been residents at Garden Lodge care home, my mother goes for respite when required for the family, it is hard to ever think you have to put your mum into care, Garden Lodge staff kept our family updated throughout mums stay, spending us pictures of mum taking
part in activities and having a fabulous time.
We would definitely use Garden Lodge respite service again when required for our family.
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

Thank you very much for taking the trouble to provide a review of Garden Lodge following your mother's respite stay. We do appreciate your comments and your five star ratings. Kind regards.

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Review from Andrew P (Grandson of Resident) published on 9 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Care Centre staff were excellent during a very difficult time for my family. They made my Nan extremely happy and cared for her better than could be asked for. They could not have done anything more to help my family.
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

Many thanks for your wonderful 5-star review and your kind comments. We are so pleased that the care and kindness of the staff were able to make such a difference for you all. Kind regards

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Review from Pauline O (Daughter of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a resident. To say the staff are angels is an understatement. They are remarkable, caring, and extremely professional. My mum could never get better care and stimulation. If my mum needs anything at all it's there for her. I can honestly say it is a home from home. Thank you from the bottom
of my heart. I love you all so much.
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

What a wonderful review. Thank you very much for your kind words, they are very much appreciated.

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Review from Michelle B (Friend of Resident) published on 22 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't even know where to begin with the praise Garden Lodge and all the staff who work there deserve it. After visiting my friend who was on respite at the time during the most difficult time the staff could not do enough I've visited a few homes in the past. The manager and deputy are a force together
I've not come across a management team like them, they are all for the residents and their staff as well as us friends and families of their residents making sure that we feel included we had so many video calls, photos sent to us making us feel so much closer to our family member during such a difficult time. Activities are exceptional, this lady stays way beyond her time. Activities carrying on till late on in the night, some homes have a terrible habit of only doing activities between certain times. Shout out to the housekeeper for her amazing hard work. Well done on remaining covid free since the start of the pandemic. Well done by far the best home in Liverpool!
Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge

What a wonderful 5* review. Thank you very much for capturing all that is great about Garden Lodge, we could not have put it better ourselves! Thank you your kind words are much appreciated. Kind regards.

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Review from Jacqui C (Daughter of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's been a hard year for me and other family members as lockdown started nearly a year ago and my dad hasn't been able to leave Garden lodge since that day. Garden Lodge has made sure I've felt involved with all my dad's care, I've had FaceTime, garden visits and the lovely hub visits. They have used
social media to keep up up to date; birthdays, Easter, Halloween etc and continue to do so. The manager runs a lovely home that has continuity of staff and every picture I have seen of my dad he is smiling or laughing. All the staff deserve a medal and I can't thank them enough for their care.
Reply from Alison Foreman, Head of Sales & Marketing at Garden Lodge

Many thanks for your 5* review, you comments are very much appreciated. The team at the home will be very pleased to have received such a wonderful review. Kind regards.

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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Garden Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.745 for Garden Lodge is calculated as follows: ( (219 Excellents x 5) + (40 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 274 Ratings = 4.745
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Garden Lodge is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Catherine

Catherine Ponzini

Job Title: Home Manager Joined: 2010

Catherine is very much the face of Garden Lodge, spending much of her career at the home, she is passionate about the care which is delivered to her residents and their daily experiences. Always with a new idea and organising individual or group activities, she lives and breathes person-centred care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Garden Lodge to verify any information. View our terms and conditions. Garden Lodge has an Enhanced Service - more info.