Garden Lodge

Over the last 3 years all staff at Garden Lodge have shown such kindness, understanding and empathy to my dear uncle, but during these last few weeks during a spell of falls and being diagnosed with pneumonia you have all taken time to help him and assist him even more. I want to say 'thank you' to all of you from myself and our family for making this difficult time less stressful for us and for him. You all do an amazing job and we greatly appreciate it.

The team at Garden Lodge provided the best care for both my grandmothers and we could not have asked for more from anyone. The care, compassion and companionship they provide all day round is like no other residential care home.

Very pleased with all the staff. Pleasant in taking care of my mother-in-law all the staff have been very good in taking care of all my mother-in-law's needs. The only issue is people wandering into the room and taking things.

My grandad has been going to this home for 6 months now and I can’t thank them enough, it’s a very stressful time moving your family member into a home but this has been a great transition for us all. You have helped us more than you will know. My grandad is so so happy and all the staff, especially the deputy manager and one particular carer; they go above and beyond and treat my grandad like their own. My heart breaks every time I go into the home how happy the residents are and all the lovely events they do for them. Keep up the good work, you are all amazing and do such a very hard tough job, you all deserve the world.

My husband went into Garden Lodge for two weeks respite whilst I had a break. The care he received during his stay was outstanding, as reported by his many visitors during his stay. I would like to thank the care home manager and the team for the superb service that they provided for my husband during his stay. I would definitely recommend Garden Lodge if you are in need of a care facility for a loved one.

My sister has been a resident at Garden Lodge Care Centre for nineteen months and the care and attention she has received from all the staff have been really good. If there have been any problems they always get in touch straight away and I cannot thank them enough. We as a family are happy knowing our sister is happy and settled and most of all cared for, so thank you to all members of staff for your kindness.

I have worked in a lot of care homes so I understand that they are not great most of the time. I made the mistake of trusting some reviews and putting my grandmother in Garden Lodge. The care staff that are there are lovely people, genuinely good people. The problem is the run-down unclean home and the manager who has no people skills at all especially dealing with worried family members. It came to the point I dreaded having to speak to the manager. She was so rude and unapproachable. Please put your loved one somewhere else, especially for residential care. It's completely dementia. My grandmother was a nervous wreck because of residents screaming 24 seven and coming into her room or trying to. No fault of their own, they are unwell. The lies that were told regarding staffing levels and covering their back was shocking. We found my grandmother in a terrible state and called an ambulance to the home. She's probably not going to make it. The ambulance and hospital staff was shocked at the state she was in.

But for the short time there the staff were amazing to my mum and us, her family. So thank you each and every one.

After only a week of being in the home, my sister-in-law's general physical health and mental health took a very sudden decline. Once staff were prompted by me, appropriate action, support and advice were taken and acted upon. The Deputy Matron is to be applauded for her ability to listen and act on concerns in a prompt, professional and empathetic manner. Overall, the staff are genuine, caring and have treated my sister-in-law with good humour and have nursed her back from the brink

After being ill for a week and after a hospital stay of ten days, we moved my sister to Garden Lodge Care Centre. The staff are very friendly, willing to help, act on advice and are always there to answer any queries from family members, no matter what time of day it is. I feel my sister has been looked after well and we are seeing the results of how good nutrition and care have helped her improve over the last 6 weeks.

My father needs help as he is unable to look after himself now due to dementia. The staff at Garden Lodge have been very friendly, patient and accommodating with Dad's needs. Friendly, which has helped both Dad and the family settle him into care. Patient as he has been quite angry and upset at times and they have been able to deflect and change his mood. Accommodating as nothing is too much trouble for anyone. Well done Garden Lodge you have helped the family with your reassurance, support and keeping Dad safe. I've witnessed how they treat all residents with patience and respect.

I believe I was treated fairly and was well looked after - going beyond care in helping me on a day to day basis, the staff listened to me and my welfare on a day to day basis. I felt comfortable and my needs were met when needed, all I had to do is ask and it was done above and beyond my care needs. My time here has been comfortable with no worries and I enjoyed my time here.

Staff are absolutely brilliant, will sort anything we ask as soon as possible, usually while we are there. They are so attentive to everyone in there and make us feel good that when we leave Mum is in a great place.

My wife's grandmother was briefly placed at Garden Lodge. During this respite period, she showed a significant improvement in her mood and her engagement with carers. The staff at Garden Lodge are a very committed workforce, who are dedicated to meeting the individual needs of all residents.

My nan was a resident at Garden Lodge just before the lockdown, my nan was a resident until her passing. The whole team at Garden Lodge kept our nan's spirits up throughout lockdown, we had garden visits then Garden Lodge piloted the indoor visiting. Our nan was happy and treated like family. Garden Lodge staff became her first extended family, as a family, we can not fault this home,

Well done! All at Garden Lodge!

Garden Lodge is a fantastic home from home. I can not fault the team. They give person-centered care, the staff very friendly and have kept family updated throughout the pandemic. With video calls and pictures. Residents are always up to some sort of activity.

We would definitely use Garden Lodge respite service again when required for our family.

The Care Centre staff were excellent during a very difficult time for my family. They made my Nan extremely happy and cared for her better than could be asked for. They could not have done anything more to help my family.

My mum is a resident. To say the staff are angels is an understatement. They are remarkable, caring, and extremely professional. My mum could never get better care and stimulation. If my mum needs anything at all it's there for her. I can honestly say it is a home from home. Thank you from the bottom of my heart. I love you all so much.