What types of Care is Parkside Care Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Parkside Care Home have?

There are 22 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Parkside Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Parkside Care Home to the centre of St Helens?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Parkside Care Home, 280 Prescot Road, St Helens, Merseyside WA10 3AB

Review from H R (Daughter of Resident) published on 11 March 2024 Submitted via Postal Card • Report

Overall Experience

My mum has been in Parkside care home for over a year now. We have been happy with her care all the staff are attentive to her needs and are kind and caring. My mum says the food is good. Parkside is clean and homely. The staff keep us informed and are welcoming when visiting, they give us peace of

mind that my mum is cared for.

Reply from Simon Gould, Owner at Parkside Care HomeThank you for your review, its our privilege and pleasure to care for your mum.

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Review from K B (Son of Resident) published on 8 February 2024 Submitted via Website • Report

Overall Experience

Dad stayed at Parkside for nine months and the care he has received has been excellent. The staff are very friendly and caring towards both residents and visitors. The building itself has a nice homely feel with excellent communal spaces and a nice garden area.
If you can't be at home, Parkside is

an excellent alternative. I am forever thankful to the team for the care they have given to Dad.

Reply from Simon Gould, Owner at Parkside Care HomeThank you so much for your kind comments. The team are encouraged by compliments and then strive to do even better.

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Review from Lesley P (Daughter of Resident) published on 11 July 2023 Submitted via Website • Report

Overall Experience

Mum has lived at Parkside for two and a half years. The care she receives is excellent. She is very happy there. All the Staff are lovely. Mum gets treated with care and respect. We couldn’t wish for her to live anywhere better. We can’t thank the staff enough for all they do.
We would highly recommend

Parkside Care Home.

Reply from Simon Gould, Owner at Parkside Care HomeMany thanks for your kind comments. The care team will be encouraged to do even better when we inform them of your review.

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Review from P W (Husband of Resident) published on 22 May 2023 Submitted via Postal Card • Report

Overall Experience

Overall good to very good.
The staff are very friendly and efficient.
My comment about activities are poor that I can see, bearing in mind cost restraints.

Reply from Simon Gould, Owner at Parkside Care HomeThank you for your kind comments they are much appreciated. Our aim is that each resident is well cared for and supported well as part of our 'family' at Parkside.

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Review from Debbie S (Granddaughter of Resident) published on 21 May 2023 Submitted via Postal Card • Report

Overall Experience

Very pleasant staff, very accommodating. Good food. Very friendly and always glad to help.

Reply from Simon Gould, Owner at Parkside Care HomeThank you for taking the time to send a review and your kind words. It is always encouraging to receive feedback and to know you are happy with the care provided at Parkside.

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Review from Bernadette K (Daughter of Resident) published on 20 May 2023 Submitted via Postal Card • Report

Overall Experience

When Dad first moved into Parkside Care Home, both ourselves (siblings) and himself were very apprehensive. We soon learned there was absolutely no need to be at all! He is extremely happy; well cared for in a beautifully clean and calming environment. He loves the food and can't speak highly enough

of the cook. All staff, from carers to cleaners, work so hard. The activity coordinator is a breath of fresh air, always with a smile and kind words. We are happy.

Reply from Simon Gould, Owner at Parkside Care HomeThank you for your kind comments and positive feedback on the care your father receives at Parkside. We try to ensure each resident feels happy and content in their new home. Equally important is that family members are also happy.

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Review from Deb T (Daughter of Resident) published on 17 April 2023 Submitted via Website • Report

Overall Experience

My mum has had a few months respite at Parkside.
The care Mum has received from all staff members has been excellent.
Mum has, at all times, had clean clothes on. Her appearance has always been immaculate.
Mum's room has always been spotless and she's just loved being there.
The staff have been

so professional and treated my mum with the care and dignity she deserves.
I have been able to leave after visits and know my mum has been well looked after and I've not had to worry about anything.
I really can't thank everyone enough and would recommend the home to anyone thinking of placing family members in Parkside.
I'm really grateful. Thank you.

Reply from Simon Gould, Owner at Parkside Care HomeDear Deb,
Thank you for taking the time to leave such a positive review of our care home. We are delighted to hear that you and your relative have had a pleasant experience and we appreciate your kind words about our staff and facilities.
At Parkside we strive to provide the highest quality of care and support to our residents, and it's wonderful to hear that our efforts are being recognised. Your review has been shared with the team, and it has certainly put a smile on everyone's faces.
Thank you again for your feedback and for choosing Parkside Care Home to look after your loved one.
Kind regards.

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Review from K B (Daughter of Resident) published on 13 March 2023 Submitted via Website • Report

Overall Experience

Appalling service from the manager here. I would not recommend this place for loved ones. 15 minutes to answer a bell, a week without a bath or shower. Not getting appropriate medical help when needed. I would seriously advise people to look elsewhere.

Reply from Simon Gould, Owner at Parkside Care HomeWe‘re sorry that you feel our service didn’t meet your expectations.
Sometimes staff may be slow to answer the door as they may be supporting residents. Mr B was asked every day if he would like to bathe but he refused. As he has capacity to make this decision, we cannot force him.
Regarding "appropriate medical help", when Mr B’s relative thought he had suffered a stroke, our staff immediately assessed him. They didn’t believe he had. but decided to contact his GP, who also confirmed there were no signs of a stroke, but, would arrange for him to be admitted to hospital to investigate. Finally, St Helens safeguarding team were alerted but after their investigation, they found there was no cause for a complaint and closed the case.
We’d like to apologise again that you felt our services did not meet your expectations but we strive to provide the best care possible, which is confirmed by the Good CQC rating we have achieved and our excellent reputation in the community.

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Review from Catherine L (Granddaughter of Resident) published on 12 February 2020 Submitted via Website • Report

Overall Experience

My grandad was a resident at Parkside for three years. The care given by all the staff was absolutely fantastic. He was always clean and well looked after, hospital staff even commented on how well looked after he was when he was admitted. If you're looking for a home where your relative is cared for

in the way they should be but also letting them have some independence they need then Parkside is your place. Thank you to all the staff for everything you have done over the past three years.