Birch Abbey

I am extremely happy with the care my mother receives at Birch Abbey. The caregivers are thoughtful, kind and supportive with my mum and our family. When mum came to Birch Abbey, she didn't want to be in a care home, so she was angry and argumentative with the staff. Now, mum is happy, calm and loving towards the staff and us. I would like to thank all the staff at Birch Abbey.

The manager is excellent. A great decision we made.

This standard of care is achieved and maintained by their astute, dedicated, compassionate manager who is always on the ball.

I'd always been wary of having my dad in a care home, but the staff at Birch Abbey were incredible. My dad was extremely well looked after, and it was clear that all the staff there genuinely cares about the residents. Towards the end, when dad spent time in hospital, it was a relief when they sent him back to the care home because we knew the care he would receive there far exceeded the care he was receiving in hospital. Birch Abbey became a home from home for the whole family.

The effort and time they put in to all the residents is beautiful to see and makes me confident the right decision was made for the care of Nana.

Thank you to everyone and stay safe.

You’re all amazing, thanks to all the team.

Prior to living here, our Mum lived at a couple of other homes. Therefore, we have a good understanding of what a good care home looks like. Our Mum has complex needs, which the staff at the home have always done their utmost to meet. The staff are approachable and friendly, nothing is too much trouble, I never feel uncomfortable to raise a concern. I feel safe in the knowledge that our Mum is very well cared for by the hard working staff and most importantly, safe, this gives us peace of mind. As a family member I feel that we are always made to feel welcome.

My dad was cared for at Birch Abbey for the final 14 months of his life. He was very happy here. The staff knew him well and were very kind to him, and knew how to make him laugh. They took care to arrange activities that he would enjoy and they became an extended family for my mum. We cannot thank them enough for the kindness and compassion that was shown to him. Very highly recommended.

Our sister-in-law has been a resident at Birch Abbey for ten months. She has complex medical needs and requires 24-hour nursing. Birch Abbey care for my sister-in-law and her medical needs with the highest standard of care. The manager is approachable and will always engage in a talk with us to put us at our ease. The Assistant Manager is also a very caring and approachable member of staff. My sister-in-law is very settled and happy at Birch Abbey.

Thank you all.

My dad has lived here for 14 months and his care has been second to none, after significant issues at home.

My mother-in-law has lived at Birch Abbey for over three years now, and in that time, has had a number of serious health conditions. The staff have always been fantastic with her and kept us informed of all appointments/incidents that have happened in relation to her health.