Care Provided by Chase Heys
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Younger Adults
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- COPD/Pulmonary Disease
Facilities
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Chase Heys to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sefton New Directions Ltd
- Local Authority Owned
Person in charge
- Nicola Maguire (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1984
- Last Refurbishment: 2018
- Number of floors: 1
Room Information
- Single Rooms (20)
Visiting
- To be arranged through contacting the service.
Parking
- Parking is available outside the home.
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Chase Heys Reviews (5)
8.7
Chase Heys has a Review Score of 8.7 (8.718) out of 10, based on 3 reviews in the last 2 years.
Over all time Chase Heys has 5 reviews.
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Review from Lisa T (Daughter of Resident) published on 15 April 2026 Submitted via Website•
Overall Experience
Amazing place that looked after my Mum magnificently when she was discharged from hospital. Really exemplary care - she cried when she left. The food, the staff, the overall care. Can't praise them highly enough!
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Review from Vanessa B (Daughter of Resident) published on 28 January 2025 Submitted via Website•
Overall Experience
My dad recently spent a week at Chase Heys Residential and Respite Service. The staff are so friendly and welcoming, they did a great job in helping him rehabilitate, especially the occupational therapists, who came to his apartment to make sure everything was safe for him to return home. They gave him lots of encouragement to become more mobile, we would definitely recommend Chase Heys.
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Review from Helena S (Daughter of Resident) published on 31 October 2024 Submitted via Website•
Overall Experience
My elderly mother spent a short time at Chase Heys Residential and Respite Service after a hip fracture. The genuine care shown by all the staff was exceptional. Nothing was too much trouble. My mother's room was welcoming and homely. She said the food was lovely. I was always made to feel welcome and involved whenever I visited.
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Review from Ann H (Resident / Service User) published on 1 May 2024 Submitted via Website•
Overall Experience
I stayed in Chase Heys for almost 4 weeks in March this year, after being discharged from the hospital. The care I got was second to none. When I went there I could only walk about 5 steps, with a Zimmer. I was told I would soon be walking, albeit with a rollator. The physio team was very good, and firm but ready to give you a hug if you needed one. The carers were very kind and helpful, nothing was too much trouble. The laundry was collected and returned the same day. The food was good, just what you would eat at home. I had a lovely room, dual aspect, with a TV. I have absolutely no complaints, and would recommend Chase Heys to anybody who is offered a place there.
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Review from Gillo B (Friend of Resident) published on 20 June 2017 Submitted via Website•
Overall Experience
Has new management taken over? On a recent visit to my elderly friend, I was shocked by one key staff member, who complained to me quite openly and volubly in public, about my friend who has vision and hearing problems. She made it clear that my friend's needs were irritating to her. As I'm not next of kin, I was shocked she would be so indiscreet, it left me with a bad impression of the staff and concerned for my friend. Also, my friend is not the type to complain but I could see she was unhappy in there. I'm sure there must be good people working there but that was not my impression during both my visits.
I've looked after a few elderly family members over the last 15 plus years and Chase Heys was always the preferred care facility for respite care. I was always happy with the care and the facilities, and the majority of those who went there were very happy with their stay. I can't say the same for my friend and I would no longer recommend it to anyone.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 July 2018Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Frequently Asked Questions about Chase Heys
What types of Care is Chase Heys registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Chase Heys have?
There are 20 Single Rooms.
What are the Facilities & Services at Chase Heys?
Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Chase Heys to the centre of Southport?
1.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chase Heys to verify any information. View our terms and conditions. Chase Heys has a Basic Service -more info.