26 Chase Heys, off Bibby Rd, Churchtown, Southport PR9 7LG
Group: Sefton New Directions Ltd
Person in charge: Lesley Henderson (Service Manager)
Local Authority / Social Services: Sefton Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Local Authority Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 55+.
Single Rooms: 30
Facilities & Services: Ground Floor Accommodation only
Latest Care Quality Commission* Report on Sefton New Direction Ltd - Chase Heys Resource Centre: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Sefton New Direction Ltd - Chase Heys Resource Centre has a Review Score of 2.2 (2.182)
The Review Score of 2.2 (maximum of 10) for Sefton New Direction Ltd - Chase Heys Resource Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.2 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Sefton New Direction Ltd - Chase Heys Resource Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 2.182 for Sefton New Direction Ltd - Chase Heys Resource Centre is calculated as follows: ( (5 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 11 Ratings = 2.182
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Sefton New Direction Ltd - Chase Heys Resource Centre is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 0 Reviews ÷ 6 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Gillo B (Friend of Resident) on Monday 29 May 2017. Relates to May 2017.
Has new management taken over? On a recent visit to my elderly friend, I was shocked by one key staff member, who complained to me quite openly and volubly in public, about my friend who has vision and hearing problems. She made it clear that my friend's needs were irritating to her. As I'm not next of kin, I was shocked she would be so indiscreet, it left me with a bad impression of the staff and concerned for my friend. Also, my friend is not the type to complain but I could see she was unhappy in there. I'm sure there must be good people working there but that was not my impression during both my visits.
I've looked after a few elderly family members over the last 15 plus years and Chase Heys was always the preferred care facility for respite care. I was always happy with the care and the facilities, and the majority of those who went there were very happy with their stay. I can't say the same for my friend and I would no longer recommend it to anyone.
How likely would you be to recommend Sefton New Direction Ltd - Chase Heys Resource Centre? Unlikely
Overall Standard: Poor
Care / Support: Satisfactory
Treated with Dignity: Very Poor
Food & Drink: Satisfactory
Activities: Very Poor
Management: Very Poor
Safety / Security: Satisfactory
Value for Money: Don't Know
There are currently no awards/recognitions posted yet for Sefton New Direction Ltd - Chase Heys Resource Centre
There are currently no Care Home Idol entrants who have performed at Sefton New Direction Ltd - Chase Heys Resource Centre