Dovehaven Residential Home

22 Albert Road, Southport PR9 0LG
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9.7 27 Reviews
  • Dovehaven Residential Home, Southport
Dovehaven Residential Home is proud to provide some of the highest quality residential care in Southport, along with short-term reablement care services designed to support individuals in regaining their independence.

Otherwise known as ‘The Rest Home,’ the residence is a beautifully converted Victorian villa, ideally located near the vibrant areas of Lord Street and Hesketh Park. Residents can enjoy walks around the local park, marina, coastline, and nearby shops.

With its high ceilings and thoughtfully decorated interiors, the home offers a warm and comfortable environment where residents can feel at ease. Dovehaven Residential Home features bright, spacious bedrooms, a dining room, lounge, shared bathrooms, a residential kitchen, and a charming conservatory.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £800
  • RESPITE Self-Funded Residential Care: from £800

Local Authority residents are considered, please speak directly with the Home Manager.
(these prices are only a guideline, please contact Dovehaven Residential Home to find out the exact price for your requirements)

These prices are only a guideline, please contact Dovehaven Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lynne Bradshaw (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (2)

Parking

  • Private visitor car parks to the side and front of the home.

Dovehaven Residential Home Reviews (27)

9.7

Dovehaven Residential Home has a Review Score of 9.7 (9.704) out of 10, based on 8 reviews in the last 2 years.
Over all time Dovehaven Residential Home has 27 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Dovehaven Residential Home
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Total of 27, showing 1-20
Review from S S (Sister of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The wonderful staff have cared for my brother for about 4 years. He has become more and more dependent over the years from being able to go out in a wheelchair to being completely dependent on nurses, and carers. He is content and accepts his lot so bravely but much of this must be due to the care and
love given by staff. His room is perfect large airy bright he could be nowhere better. Thank you all.
Reply from Maxine Farnworth, Corporate Development Manager at Dovehaven Residential Home

Thank You so much, the Manager and the team work very hard to cater to each individual needs of their residents. They take a lot of pride in re-enabling and giving the residents back their confidence. It's a passion they strive from.

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Review from S P (Daughter of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the carers who I have witnessed show kindness, patience, caring and total respect for my mum and the other residents. My mum is always well looked after attending all medical appointments receiving her medication, and personal hygiene and being very well fed! My mum is very happy and content
here and has made friends with staff and other residents. Every time I visit I am equally met with friendliness and consideration, very grateful I can bring our dog to see my mum as this always cheers her up.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Residential Home

Thank you for your wonderful 5* review, we appreciate your feedback and kind words as the team work so hard to ensure that everyone is safe, happy and well. Kind regards

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Review from R B (Granddaughter of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and her team have made an incredible difference to the health and well-being of my grandmother. She is now receiving excellent nutrition/hydration/personal care and is in better shape than she has been in a long time. They changed the trajectory of her situation when she came to live here
and we are very grateful for the extra time we have been given with her. My grandmother is happy here as happy as she was in her own home.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Residential Home

Thank you very much for taking the time and trouble to review our home. We appreciate your feedback. Kind regards

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Review from T S (Daughter of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been really happy with all the care provided they always look out for his best interests providing a happy environment. A sign of a good care home is regular care staff which have been here for the past 3 years my father has been here. The staff show great care and commitment even taking
my father out on their day off. I would highly recommend this care home to anyone looking for good quality care.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Residential Home

Thank you for your kind words and thanks, both are much appreciated. Kind regards

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Review from Jeff S (Son of Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a warm welcome, staff are very friendly and supportive and helpful.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Residential Home

What a wonderful review, thank you very much.
Kind regards.

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Review from Denise S (Daughter-in-law of Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care, staff very friendly, always a pleasant atmosphere.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Residential Home

Thank you very much for your 5* review and comments, we do appreciate it.
Kind regards.

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Review from Alan S (Son of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An incredible home. The residents are well looked after. They have so much patience with them. The home is well-maintained and very comfortable for the residents. We are always made to feel welcome when visiting my dad.
Reply from Jan Hunstone, Regional Manager at Dovehaven Residential Home

Thank you for taking the time to write a positive review. I have passed your comments on to the home manager and her team. I am pleased to hear that the staff deliver the care and support that your dad requires. Thank you once again.

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Review from Christine R (Daughter of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care and attention my mother is getting. She is happy and content and loves all the staff. She is always telling me how much care and attention they give her.
Now she has become mobile.
Reply from Jan Hunstone, Regional Manager at Dovehaven Residential Home

Thank you for the time you have taken to write this positive review. I am pleased to hear that your mum is settled and happy within the home and that she feels secure. I have passed on your comments to the home manager and her team. Thank you once again.

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Review from Jo L (Daughter of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dovehaven staff show genuine care and compassion for their residents. My mother is registered blind and the carers are excellent at helping her with eating and coaxing her to eat more. The general atmosphere is bright, lively and cheerful (and far from the air of despondency sometimes found in other
care homes). The home is always very clean and is very well managed. Visitors are made to feel welcome and staff are happy to answer questions and are always polite and attentive.
Reply from Jan Hunstone, Regional Manager at Dovehaven Residential Home

Thank you for taking the time to write this review. I am pleased that your mother is settled and well looked after. I have passed your positive comments onto the HM and her staff team. Thanks you once again.

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Review from B P (Great-grandson of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my nan every couple of weeks, the staff are amazing and very welcoming at all times. My nana always tells me on my visit how wonderful and caring the staff are from meals, meditation, cleaning and always with a smile. I am so happy to know that she is looked after and cared for at all times.
Thank you Dovehaven and all the staff for everything you do.
Reply from Jan Hunstone, Regional Manager at Dovehaven Residential Home

Thank you for taking the time to write this review. It is appreciated and I have passed your positive comment on to the home manager and her staff team. I am pleased that your nan is enjoying her time in the home and being well cared for.

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Review from R W (Son of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are consistently patient and professional when confronted by difficult care situations. They seek solutions in a flexible manner which achieves results and clearly highlights the experience and deftness that the staff have.
Reply from Jan Hunstone, Regional Manager at Dovehaven Residential Home

Thank you for taking the time to write this review. I have passed your positive comments onto the home manager and her team. I am pleased to hear that staff are maintaining their professionalism at all times. Thank you once again.

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Review from A P (Sister-in-law of Resident) published on 19 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister-in-law is very happy and settled.
Reply from Jan Hunstone, Regional Manager at Dovehaven Residential Home

Thank you for taking the time to write this positive review.

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Review from Paul D (Son-in-law of Resident) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always clean and tidy and the staff are always friendly and caring. Staff are always happy to go the extra mile and genuinely take an interest in my mother-in-law's happiness.
Reply from Jan Hunstone, Regional Manager at Dovehaven Residential Home

Thank you for taking the time to write this review, I am pleased that your mother-in-law has settled in the home. I have passed your positive comments on to the manager and her team.

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Review from Carol D (Daughter of Resident) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family have been very lucky finding the manager and her wonderful team, navigating the care system has been a scary one but one that has been made much easier thanks to the manager and her team at Dovehaven. My mum is settled and happy. Thank you.
Reply from Jan Hunstone, Regional Manager at Dovehaven Residential Home

Thank you for taking the time to write this review, I am pleased that your mother settled in the home. We appreciate it is a difficult decision regarding a care home but am happy that the staff within the home have eased this transition for you and your mum. I have passed your positive comments on to the manager and her team.

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Review from Ian G (Son of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is kept clean, safe and comfortable by a team of caring staff. We are confident that everything she needs is taken care of. Well done, Dovehaven Rest Home.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Residential Home

Thank you very much for the wonderful 5-star review and comments. The manager and her team will be very appreciative. Kind regards.

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Review from Linda N (Daughter of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers are just so caring and friendly, it's such a lovely place. Staff are all so helpful and friendly and nothing is too much trouble. I felt my mum was very safe and well looked after. Excellent care. The manager is just so amazing and made me feel so at ease. Another staff member was also an
amazing help to me and my mum. Wonderful place!
Reply from Jan Hunstone, Regional Manager at Dovehaven Residential Home

Thank you for taking the time to write this positive review. I have passed on your comments to the home manager and her staff team. I am pleased to hear that your mum has settled in well and is enjoying her time in the home.

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Review from June C (Daughter of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum seems very settled now although it took a while to be comfortable. This is mainly due to her being very independent. She has found that the friendships she has made have added to her enjoyment of life. This is both staff and other residents. She feels the care she gets is very good. She especially
enjoys the meals as at home she had found it more difficult to cook.
Reply from Jan Hunstone, Regional Manager at Dovehaven Residential Home

Thank you for taking the time to write this review. I have passed your positive comments to the manager and staff team. I am pleased that your mother has settled in well.

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Review from S W (Daughter of Resident) published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel at ease knowing my mum is safe and looked after and helping her each day. I see she is settling in well and making progress. The staff are great and all the residents look happy.
Reply from Jan Hunstone, Regional Manager at Dovehaven Residential Home

Thank you for taking the time to write this positive review. I have passed on your positive comments to the manager and staff team I am pleased that your mother is settled and happy in her new home.

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Review from L B (Daughter of Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care is given to my dad.
Reply from Jan Hunstone, Regional Manager at Dovehaven Residential Home

Thank you for taking the time to write this review. I have passed your positive comments onto the staff team at the home. The manager and her team aim to give the best possible care to all our residents. Thank you once again.

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Review from Sue M (Daughter of Resident) published on 30 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has never been in a care home. She has been looked after with such care and kindness. I would have no hesitation in recommending this home for anyone needing that sort of care.
Reply from Jan Hunstone, Regional Manager at Dovehaven Residential Home

Thank you for taking the time to write this review. I am pleased that your mother has settled into the home well. The Manager and her team aim to always give the best possible care and attention to all their residents and believe in going the extra mile. I will pass on your positive comments to the team.

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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Dovehaven Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.904 for Dovehaven Residential Home is calculated as follows: ( (87 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.904
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Dovehaven Residential Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Charlotte

Charlotte Littleford

Job Title: Home Manager

Charlotte and her team warmly welcome those requiring residential or social care to Dovehaven Residential Home. Please contact her for further details.

Frequently Asked Questions about Dovehaven Residential Home

What types of Care is Dovehaven Residential Home registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Dovehaven Residential Home have?

There are 36 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Dovehaven Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dovehaven Residential Home to the centre of Southport?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dovehaven Residential Home to verify any information. View our terms and conditions. Dovehaven Residential Home has an Enhanced Service - more info.