Dovehaven Residential Home

22 Albert Road, Southport PR9 0LG
Review Us
9.7 27 Reviews
  • Dovehaven Residential Home, Southport
Dovehaven Residential Home is proud to provide some of the highest quality residential care in Southport, along with short-term reablement care services designed to support individuals in regaining their independence.

Otherwise known as ‘The Rest Home,’ the residence is a beautifully converted Victorian villa, ideally located near the vibrant areas of Lord Street and Hesketh Park. Residents can enjoy walks around the local park, marina, coastline, and nearby shops.

With its high ceilings and thoughtfully decorated interiors, the home offers a warm and comfortable environment where residents can feel at ease. Dovehaven Residential Home features bright, spacious bedrooms, a dining room, lounge, shared bathrooms, a residential kitchen, and a charming conservatory.
Show Dovehaven Residential Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £800
  • RESPITE Self-Funded Residential Care: from £800

Local Authority residents are considered, please speak directly with the Home Manager.
(these prices are only a guideline, please contact Dovehaven Residential Home to find out the exact price for your requirements)

These prices are only a guideline, please contact Dovehaven Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lynne Bradshaw (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (2)

Parking

  • Private visitor car parks to the side and front of the home.

Dovehaven Residential Home Reviews (27)

9.7

Dovehaven Residential Home has a Review Score of 9.7 (9.704) out of 10, based on 8 reviews in the last 2 years.
Over all time Dovehaven Residential Home has 27 reviews.

Overall Experience
  • 24
  • 3
  • 0
  • 0
  • 0
Date Published
  • 27
  • 0
  • 0
  • 8
  • 19
Reviewer Connection to Dovehaven Residential Home
  • 11
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 27, showing 21-27
Review from Edna D (Resident) assisted by family/friend published on 5 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I have arrived here, I am very happy and so well cared for. All the staff are very helpful and caring. I definitely do not want to leave here.
Reply from Jan Hunstone, Regional Manager at Dovehaven Residential Home

Thank you for taking the time to write this report, and am pleased that you are settled and content within the home. I have passed your positive comments onto the staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C D (Daughter of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all very friendly and helpful. Our mum seems happy and is well looked after. Would like to see more of the activities from Dovehaven Rest Home on Facebook (so can't comment on them). The home is always clean.
Reply from Jan Hunstone, Regional Manager at Dovehaven Residential Home

Thank you for taking the time to write this review for the home. I have passed your positive comments onto the home; I have also noted your comments regarding the level of activities. To this end, the company is looking at different ways of enhancing our activity provision for all our homes. Thank you once again for the review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A J (Cousin of Resident) published on 20 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting Dovehaven to see my cousin, I have found her to be well cared for and her needs and personality recognised and respected by very caring and pleasant staff. My cousin has told me how well cared for she feels and she enjoys the activities provided for the residents. The atmosphere at Dovehaven
is very friendly and also the safety and security of everyone, but particularly the residents are paramount. The building itself is light and airy and scrupulously clean. The grounds are pleasant and well maintained.
Reply from Jan Hunstone, Regional Manager at Dovehaven Residential Home

Thank you for taking the time to write this review. I have passed your positive comments onto the staff team within the home. The staff do go above and beyond to create and maintain a welcoming and reassuring atmosphere within the home during this very difficult time. Thank you once again for your positive feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kelly M (Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today has been the first time I have seen my dad and been able to hold his hand... well all I can say is thank you to the helpful and kind staff for everything they are doing for my dad and other residents in these hard times for their hard work. It really means a lot. The staff are helpful whenever
I call and keep me updated with appointments my dad has had. I went today to do my test before I could go in a staff member was very helpful with how to do the test before going in after 30 mins (he was very helpful and knowledgeable of the new system). I was negative, so returned after 30 mins to see my dad. Amazing is all I have to say. Thank you to all the staff it brightened up my day and my dad's. All thanks to the helpful staff, I couldn’t ask for a nicer place with fabulous staff.
Reply from Jan Hunstone, Regional Manager at Dovehaven Residential Home

Thank you so much for taking the time to write this review. I am also pleased that your visit went well with your Dad and that by being able to see him you were reassured that he is well and comfortable within the home. I have passed on your comments to the staff team who have been very excited to see our relatives back in the home as it means so much to the residents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S P (Friend of Resident) published on 5 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and professional.
Reply from Jan Hunstone, Regional Manager at Dovehaven Residential Home

Thank you for your review and the time it took to complete.
I have passed your views onto the staff team, all feedback is appreciated as the team work hard to maintain standards

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S M (Friend of Resident) published on 5 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very helpful and polite. Very helpful on the phone and in the home. Always followed Covid-19 guidance, excellent feedback from the resident.
Reply from Jan Hunstone, Regional Manager at Dovehaven Residential Home

Thank you for taking the time to complete this survey. I have passed your positive comments onto the staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan M (Stepdaughter of Resident) published on 19 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During all our visits to the resident, many of which were unannounced, the staff have been very courteous and helpful, the resident appears to be well looked after.
Even during the current crisis, the staff have kept us informed.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Residential Home

Thank you very much for taking the time and trouble to review our home. Your comments are very much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Dovehaven Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.904 for Dovehaven Residential Home is calculated as follows: ( (87 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.904
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Dovehaven Residential Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (1)

Charlotte

Charlotte Littleford

Job Title: Home Manager

Charlotte and her team warmly welcome those requiring residential or social care to Dovehaven Residential Home. Please contact her for further details.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dovehaven Residential Home to verify any information. View our terms and conditions. Dovehaven Residential Home has an Enhanced Service - more info.