30/32 Gordon Road, Seaforth, Liverpool L21 1DW
Owner: M Kiss
Person in charge: Jenette Vaill (Manager)
Local Authority / Social Services: Sefton Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users
Registered Care Categories*: Old Age • Physical Disability
Single Rooms: 26
Rooms with ensuite WC: 26
Facilities & Services: Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room
Latest Care Quality Commission* Report on Orchard Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 4.5 (maximum of 10) for Orchard Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Orchard Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.5 for Orchard Lodge is calculated as follows: ( (6 Excellents x 5) + (6 Goods x 4) ) ÷ 12 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Orchard Lodge is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 0 Reviews ÷ 5.2 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Orchard Lodge has a Review Score of 4.5 (4.500) from 1 Reviews
Review submitted from a Website Submission by Trish B (Daughter-in-law of Resident) on Monday 22 February 2016. Relates to January 2016.
My mum in law spent 3 years in Orchard Lodge.
Prior to living there she had been living on her own, she was not looking after herself, As a working family we couldn't be with her 24/7 so she was very lonely. After a fall and a spell in hospital she was transferred to Orchard Lodge to recuperate. From the moment she arrived she was made to feel at home and she never wanted to leave. The staff looked after her so well, so much so that she put on weight and always looked well presented whenever we visited.
In December 2015 mum in law became poorly, and passed away in January 2016. Her end of life care was the best. The staff went above and beyond the call of duty, they were very professional and very caring. Not only did they look after mum in law but they looked after our family. We were allowed to visit whenever and for however long we wanted. A cup of tea and a sympathtic chat was always there when needed. I cannot recommend Orchard Lodge highly enough.
How likely would you be to recommend Orchard Lodge? Extremely Likely
Margaret Lovett, Manager at Orchard Lodge responded to this review on 22 Feb 2016:
Thank you for your lovely review it was a pleasure taking care of your mum in law and her family.
There are currently no Care Home Idol entrants who have performed at Orchard Lodge