Thomas Henshaw Court

105 Norwood Road, Southport PR8 6EL
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9.1 45 Reviews
  • Thomas Henshaw Court, Southport
Anchor’s Thomas Henshaw Court in Southport is a purpose-built home supporting up to 43 older people to live a comfortable lifestyle, as well as providing dementia care. It is located in a quiet area of Southport within reach of the seafront.

Thomas Henshaw Court is proud to be Veteran Friendly Framework accredited. The home provides support for older people living with visual impairments.

The home strives to deliver a range of residential care services including convalescence care, respite care and long-term care for those who require 24 hour care. Thomas Henshaw Court continues to welcome new residents.

The care team gets to know customers and work with them to organise stimulating activities that match individual and group interests, both in the care home as well as in the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements.

Fresh meals are cooked from locally sourced and seasonal ingredients, and where possible by highly-trained catering colleagues.

Anchor operates on a not-for-profit basis so any surplus funds are reinvested in its care homes and housing.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1095
  • Self-Funded Residential Dementia Care: from £1095
  • RESPITE Self-Funded Residential Care: from £1095
  • RESPITE Self-Funded Residential Dementia Care: from £1095

Our colleagues at Thomas Henshaw Court will be happy to answer any questions you have regarding our fees and what is included in these.

These prices are only a guideline, please contact Thomas Henshaw Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Local Authority / Social Services

Admission Criteria

  • Please contact Thomas Henshaw Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (41)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Visitors are welcome at Thomas Henshaw Court.

Parking

  • Onsite parking is available, including disabled spaces.

Thomas Henshaw Court Reviews (45)

Total of 45, showing 21-40
9.1

Thomas Henshaw Court has a Review Score of 9.1 (9.054) out of 10, based on 8 reviews in the last 2 years. Over all time Thomas Henshaw Court has 45 reviews.

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Review from C O (Friend of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and patient with both residents and their visitors. They raise concerns in a calm and helpful manner. Throughout Covid, they have contacted residents' families to keep them up to date.

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Review from C C (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Thomas Henshaw Court in August 2021, initially for respite, then on a permanent basis. We are very pleased with the kindness and high standards of care that Mum has received from all staff. The home has faced many challenges with Covid, we have been supported to maintain our close relationships
with Mum via a portal, phone calls and safe visits. Mum says the food is very good; she loves the size and aspects of her room with a kitchenette to make herself a drink or snack. Thomas Henshaw Court has a feeling of warmth, kindness and compassion, always has a "buzz" about it. There are regular checks by staff throughout the day to bring Mum a cuppa, remind her to go down for meals, draw the curtain in the late afternoon, often just to say hello. Mum has participated in cake baking; she has enjoyed dancing, singing with the lovely musical couple who have recommenced their special afternoons. Mum was delighted to go on a trip out to the lights with a fish and chip supper. As a family, we are very happy and grateful that Mum is supported to maintain as much of her independence as possible in a safe and caring environment.

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Review from A M (Daughter of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very content since moving to Thomas Henshaw Court. The staff are all kind and friendly and responsive when Mum has been unwell. Overall, I am extremely pleased and have confidence that Mum is well cared for.

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Review from D L (Nephew of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very pleased with Thomas Henshaw Court. My aunt has been very happy there - we never expected she would not want to go home. That is the best commendation I can give.

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Review from R D (Son of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very easy to deal with. They contact me if needed and are always friendly in their service.

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Review from E H (Niece of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident of Thomas Henshaw Court for the best part of 30-year., She came back in the day of "home for the blind". She has always been so settled and happy with you. She feels staff are part of her family. Our family is very small - so this means a lot. You have given her fun and joy.
You comforted her when her brother, my dad, died in 2007. You always make us feel welcome. She is safe, and she is loved at Henshaw. Thank you.

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Review from L B (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I simply don't have words to describe Thomas Henshaw Court! What an amazing place - all the staff are true angels.
Show so much care and attention to residents, it's as if they are their own family. My dad received such good care here and was always treated with dignity and respect.

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Review from M G (Wife of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent across the board.

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Review from Kevin P (Son of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thomas Henshaw Court is a very welcoming and caring establishment. All the staff have a great rapport with the residents who are totally respected and provided with great care. The residents' rooms and the home's facilities are excellent. The residents also have access to well-maintained grounds at
all times. Following a stroke, my father's well being, self-esteem and happiness were improved considerably while at Thomas Henshaw Court.

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Review from S W (Mother of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son is happy and settled and his health problems are taken in his stride. The staff are really good - caring and proactive.

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Review from S H (Daughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first thing you notice when you enter Thomas Henshaw Court is the atmosphere.
It's one of warmth and happiness.
Then you meet the staff and find them to be a wonderful cross-section of people who engage fully with the residents, and you feel an aura of "family".
Everyone is very friendly,
relaxed and more than helpful.
It's obvious that every resident is considered special, it shows in their faces. They look happy, they're loved, looked after, safe and secure.
My mother settled in very quickly and loves living there. She has made lots of friends and now has a social life and a new "family" to live with. There are regularly plenty of activities for the residents, who appear to absolutely love to engage in.
There are lots of visits from entertainers and all the residents and some extended family member to watch and enjoy!
The menu is well thought out, and the food is great. The dining room is attractively presented and pristine.
The resident's apartment are kept immaculate, the staff take pride in their work, and in the standard of care they provide.
One word to describe Thomas Henshaw Court "Excellent".

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Review from Colette V (Daughter of Resident) published on 7 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our wonderful Mum, who passed away March of this year, was resident for 3 years. Throughout that time, she was cared for with love, kindness and ultimate respect.
We cannot express the gratitude for everything that was done for her and for us. Each team member made a positive difference. How many families
can say they had complete confidence that their loved one was safe, well cared for and they had made the 'right choice'.
We feel extremely fortunate and hope that they know the value we will forever place on what they did for her and for us. My brothers and I were also welcomed into that family, greeted warmly on each visit. At our darkest time, it was wonderful to receive the continued support - nothing was too much trouble.
We would, without hesitation, recommend anyone making the very difficult choice of what to do or where to go to approach Thomas Henshaw Court. We just wanted to place on record our gratitude to a wonderful team. Thank you Thomas Henshaw team - simply the best.

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Review from Marilyn P (Friend of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first impressions of Thomas Henshaw Court were good and after twelve months I still feel very positive. The staff interact well with both residents and visitors. I have always found them courteous and respectful to residents and show great patience and good humour when dealing with difficult situations.
The laundry service and meals are both excellent.

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Review from Roderick K (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with all aspects of the care home as demonstrated by the tick boxes below.

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Review from Lesley W (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very caring towards my Mum and meets her individual needs. She is very happy and is leading a fulfilled life. There are outings at least twice a week and holidays twice a year. The staff are wonderful and help my Mum when needed. She is encouraged to include herself in all the activities
they have on offer.

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Review from Peter J (Son of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Thomas Henshaw Court for 20 months now and to date, I have not had any reason to complain. I have seen some new carers in the last few months all of which have been well trained and able to do the many varied tasks required of them. All the staff carry out their duties with a smile
which is so reassuring when Dad is completely reliant on them.

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Review from Janet M (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the way things are run. I find all staff to be very helpful and caring, always there if you have any questions. Very friendly to all patients and visitors.

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Review from David (Son of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very welcoming atmosphere. Good spacious rooms with an area for preparing snacks and drinks in the room. Excellent food offered for all meals.

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Review from Janet B (Daughter of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are first class but I feel sometimes Anchor Trust expect too much of them. For example when the chef not in staff are expected to cook, also when chef not in, residents do not get all that is on the menu. Office staff are not in at weekends so any problems have to be sorted by team leaders who
have hands full attending to residents.
The home is a lovely, happy friendly place to be, due to the caring staff.

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Review from Suzanne B (Daughter of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has been at Thomas Henshaw Court for nearly 12 months. It was a big step up for him and our family. He has settled in well and we as a family feel reassured that he is cared for properly. I am a senior nurse myself in the NHS and I am very happy with the standard of care, compassion, communication
and commitment of the staff shown towards my dad. I really feel he has a 'little home' within a big organisation and he tells me lots of stories! And it's good to see him interacting if needed, but also have his privacy/dignity maintained when reassured.

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Current Review Score: 9.1 (9.054)

Overview of Review Score

The Review Score of 9.1 (9.054) out of 10 for Thomas Henshaw Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.559 for Thomas Henshaw Court is calculated as follows: ( (59 Excellents x 5) + (27 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 93 Ratings = 4.559

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.495 Points relating to the number of positive Reviews for Thomas Henshaw Court is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 7 Positive Reviews ÷ 8.8 = 0.795

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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