Thomas Henshaw Court

105 Norwood Road, Southport PR8 6EL

Anchor’s Thomas Henshaw Court in Southport is a purpose-built home supporting up to 43 older people to live a comfortable lifestyle, as well as providing dementia care. It is located in a quiet area of Southport within reach of the seafront.

The home strives to deliver a range of residential care services including convalescence care, respite care and long-term care for those who can no longer look after themselves.

The care team get to know customers and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements.

Fresh meals are cooked from locally sourced and seasonal ingredients, and where possible by highly trained chefs and kitchen staff.

Anchor was proud to be named 'Best Care Home Operator' at the Care Awards in 2015. They are one of England’s largest providers of housing and care for those over 55 years of age and have almost 50 years’ experience as a not-for-profit provider of services to older people. Anchor’s chief executive was also awarded for making a difference to the care sector in the Third Sector Care Awards in 2015.

Anchor reinvest the money made into their retirement properties and care homes to continually raise standards and to provide a high-quality service to surpass customer’s expectations.

Group: Anchor

Person in charge: Christine Hunt (Manager)

Local Authority / Social Services: Sefton Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 42

Shared Rooms: 1

Rooms with ensuite WC: 42

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Thomas Henshaw Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Thomas Henshaw Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Thomas Henshaw Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.681 for Thomas Henshaw Court is calculated as follows: ( (116 Excellents x 5) + (47 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 166 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.568 Points relating to the number of positive Reviews for Thomas Henshaw Court is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8.8 Target = 0.568

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Thomas Henshaw Court has a Review Score of 9.2 (9.249) from 14 Reviews


Average Ratings

  • Excellent
    10
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Thomas Henshaw Court?

  • Extremely LIKELY
    11
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Thomas Henshaw Court

  • Daughter of Resident/Service User
    6
  • Mother of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • more

Very satisfied with all aspects of the care home as demonstrated by the tick boxes below.

How likely would you be to recommend Thomas Henshaw Court? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

The home is very caring towards my Mum and meets her individual needs. She is very happy and is leading a fulfilled life. There are outings at least twice a week and holidays twice a year. The staff are wonderful and help my Mum when needed. She is encouraged to include herself in all the activities they have on offer.

How likely would you be to recommend Thomas Henshaw Court? Extremely Likely

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Average Rating:   5 out of 5

My father has been in Thomas Henshaw Court for 20 months now and to date, I have not had any reason to complain. I have seen some new carers in the last few months all of which have been well trained and able to do the many varied tasks required of them. All the staff carry out their duties with a smile which is so reassuring when Dad is completely reliant on them.

How likely would you be to recommend Thomas Henshaw Court? Extremely Likely

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Average Rating:   4.8 out of 5

I am very pleased with the way things are run. I find all staff to be very helpful and caring, always there if you have any questions. Very friendly to all patients and visitors.

How likely would you be to recommend Thomas Henshaw Court? Likely

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Average Rating:   4.8 out of 5

A very welcoming atmosphere. Good spacious rooms with an area for preparing snacks and drinks in the room. Excellent food offered for all meals.

How likely would you be to recommend Thomas Henshaw Court? Likely

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Average Rating:   4.3 out of 5

My Dad has been at Thomas Henshaw Court for nearly 12 months. It was a big step up for him and our family. He has settled in well and we as a family feel reassured that he is cared for properly. I am a senior nurse myself in the NHS and I am very happy with the standard of care, compassion, communication and commitment of the staff shown towards my dad. I really feel he has a 'little home' within a big organisation and he tells me lots of stories! And it's good to see him interacting if needed, but also have his privacy/dignity maintained when reassured.

How likely would you be to recommend Thomas Henshaw Court? Extremely Likely

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Average Rating:   4.2 out of 5

My son is very settled and happy. The staff are always helpful and polite. Thanks so much for looking after him. It put my mind at rest.

How likely would you be to recommend Thomas Henshaw Court? Extremely Likely

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Average Rating:   5 out of 5

Staff are first class but I feel sometimes Anchor Trust expect too much of them. For example when the chef not in staff are expected to cook, also when chef not in, residents do not get all that is on the menu. Office staff are not in at weekends so any problems have to be sorted by team leaders who have hands full attending to residents.
The home is a lovely, happy friendly place to be, due to the caring staff.

How likely would you be to recommend Thomas Henshaw Court? Extremely Likely

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Average Rating:   4.9 out of 5

Well-run, friendly home. Clean and tidy, pleasant and helpful staff.
Residents appear well cared for.
Choice of meals and requests for something different catered for.
Lovely gardens to walk round - security maintained.
Good communication between staff, residents and families.
All staff were very caring and concerned when my mum was ill and visited during hospital admission.

How likely would you be to recommend Thomas Henshaw Court? Extremely Likely

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Average Rating:   4.6 out of 5

My daughter absolutely loves being in Thomas Henshaw, Southport. All staff are polite, courteous and professional. Highly recommend.

How likely would you be to recommend Thomas Henshaw Court? Extremely Likely

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Average Rating:   4.8 out of 5

A well-managed care home. Rooms are second to none, are kept very clean and are well maintained. However, some staff appear to be too busy to have time to chat to the clients. Also, one member of staff does not treat some clients with the expected respect.

How likely would you be to recommend Thomas Henshaw Court? Likely

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Average Rating:   4.1 out of 5

My friend's mum died in December 2016. I have full responsibility for him. I could not be more pleased with the service he gets. From the top to the bottom everyone is so helpful. He is deaf/blind and also has celiac. His diet is perfect, he loves his food and when I visit tells me what lovely meals he has had. He loves going out and will soon be going on his second holiday to Llandudno with the home. He loves the daily newspaper reading, trips to the cinema, outings in the minibus and the chap who comes in and plays music. He also plays the piano for the residents. Music is his real love. Because of the care and support since his mum died he has settled well and now takes an active interest in day to day events. Fantastic home, thank you.

How likely would you be to recommend Thomas Henshaw Court? Extremely Likely

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Average Rating:   5 out of 5

Friendly, very helpful staff.
Very caring and considerate.
Staff try hard to engage residents in various activities. The home is always clean and pleasant to walk into.
Activities and social events are up to date.

How likely would you be to recommend Thomas Henshaw Court? Extremely Likely

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Average Rating:   4.3 out of 5

My son has been cared for by the staff at Thomas Henshaw court for the past 10 years. He has his own room with kitchen and bathroom en suite, ideal as he is confined to a wheelchair. The court is very clean, lovely and warm and the food is of a good standard. Staff are fantastic and my son is very well cared for 24/7.

How likely would you be to recommend Thomas Henshaw Court? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

March 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Thomas Henshaw Court