Hawthorne Lodge

164/166 Hawthorne Road, Bootle L20 3AR
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8.2 4 Reviews
  • Hawthorne Lodge, Bootle
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 25 Service Users

Other Care Provided

  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Stirrupview Ltd

Person in charge

  • Karen Oakley (Manager)

Local Authority / Social Services

Admission Criteria

  • By assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (17)
  • Couples/Companion Rooms (4)
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Hawthorne Lodge Reviews (4)

8.2

Hawthorne Lodge has a Review Score of 8.2 (8.200) out of 10, based on 1 reviews in the last 2 years.
Over all time Hawthorne Lodge has 4 reviews.

Overall Experience
  • 4
  • 0
  • 0
  • 0
  • 0
Date Published
  • 4
  • 0
  • 0
  • 1
  • 3
Reviewer Connection to Hawthorne Lodge
  • 2
  • 1
  • 1
Total of 4, showing 1-4
Review from Michael M (Son of Resident) published on 22 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident in this care home for the past 6 months and I can honestly say that I am really pleased about the decision I made. Staff are unbelievably caring and very friendly and have made my mum welcome from day one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Safety / Security
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  • Value for Money
Review from Margaret R (Friend of Resident) published on 12 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend resided in this care home from February 23 until March 23.
She was made so welcome and felt very much at home from the moment she arrived.
The kindness and consideration that all the staff gave to her was excellent.
There was nothing that they didn't do to make her short stay comfortable
Well cared for.
Every member of staff was so friendly and kind.
They went above and beyond what a care home normally does for its residents.
I have frequented many care homes over the years due to visiting the sick and elderly.
On a voluntary basis, I know that some care homes can be very unwelcoming and intimidating.
Hawthorne Lodge is not one of those.
I have instructed my family, that if I need to be admitted into a care home in the future, that I want to go into Hawthorne Lodge.
I cannot praise and thank these beautiful people for what they did for my lovely friend.
God bless each and every member of staff.
Reply from S.Mahadeo, Owner at Hawthorne Lodge

Thank you for the review. It is very encouraging for staff and management that they are appreciated for the hard work they doing. We will continue to provide care to the highest level to all our residents.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Dean H (Private Carer of Resident) published on 22 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is really welcoming, and all of the staff are very friendly and caring - nothing is too much trouble for them. The support given by The General Manager is second to none and he always makes himself available. You can clearly tell that the residents are safe and cared for which gives immense
peace of mind. I visit many care homes in the area and the care and compassion shown by the team at Hawthorne Lodge is commendable. Keep up the excellent work!
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  • Treated with Dignity
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Review from Joanne C (Friend of Resident) published on 13 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Walked in this residential home to the friendly and helpful staff. All our needs were met with respect, lovely clean and tidy home for the elderly residents would recommend this care home to friends and families elderly family members if needing help with their loved ones.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.2 (8.200)

Overview of Review Score

The Review Score of 8.2 (8.200) out of 10 for Hawthorne Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Hawthorne Lodge is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.2 Points relating to the number of positive Reviews for Hawthorne Lodge is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5. 1 Positive Reviews ÷ 5 = 0.2
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 May 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Hawthorne Lodge

What types of Care is Hawthorne Lodge registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hawthorne Lodge have?

There are 17 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Hawthorne Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hawthorne Lodge to the centre of Bootle?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hawthorne Lodge to verify any information. View our terms and conditions. Hawthorne Lodge has an Basic Service - more info.