






Rated ‘Good’ by CQC (March 2025), Thornton Hall and Lodge Care Home in Crosby offers residential care, dementia care and respite care in a spacious, welcoming environment.
Accredited by the Veteran Friendly Framework, the home provides 100 en-suite bedrooms, including larger premium rooms, along with comfortable communal areas and large, well-maintained gardens for residents to enjoy. Divided into two care communities, the home delivers tailored support for older people, including those...
Care Provided by Thornton Hall & Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 100 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Advanced/Complex Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Thornton Hall & Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Orchard Healthcare Group
- Private Owned
Person in charge
- Michelle Duvall (Interim Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2008
Room Information
- Single Rooms (100)
- Single Rooms with ensuite Wet Room (96)
Visiting
- Visistors welcome anytime.
Parking
- Free on-site parking.
Thornton Hall & Lodge Care Home Reviews (44)
Thornton Hall & Lodge Care Home has a Review Score of 8.8 (8.845) out of 10, based on 14 reviews in the last 2 years.
Over all time Thornton Hall & Lodge Care Home has 44 reviews.
My grandad was a resident in this care home until he fell and had a bleed to the brain due to imcompetent care staff. Not enough staff and even less staff at weekends. All his belongings and personal items went missing even tho they were labelled. We moved him to a nice home in southport but he later died due to his fall at thornton hall. Manager was very rude. Do not recommend .
Thank you for taking the time to leave us a review, we value your feedback and assure you that we take this very seriously. The safety, comfort and wellbeing of all residents here at Thornton Hall and Lodge is of paramount importance to us. I would like to personally reassure you that I am on hand...
My mum is in Thornton Lodge which is the dementia section of the care home between my sister and I we visit everyday had therefore see the demands on the staff caring and assisting residents with high behavioural problems they do a amazing job. Would like to see them have more staff for support. The activities the home provides is also very good Monday to Friday would like to see activities Saturday and Sunday as very quiet.
Thank you for taking the time to post a review. I will pass on your lovely comments to the staff. We are currently reviewing our activities to ensure we continue to offer activities and engagement over 7 days
Dad seems happy here and staff are lovely with him.
Thank you for taking the time for your review. We really appreciate it. We are always looking for ways in which we can improve our home.
From the bottom of my heart would like to thank you all, said I would call past one day tried and it upsets me too much, maybe in few months time) keep up the good work x
Thank you for your lovely review and thank you for trusting us to look after your Dad. He certainly was a character loved by all. Hopefully see you soon
The staff here are lovely and working so hard but there just isnt enough of them. The buzzer system is old and one time I waited 20 minutes and then was let in by another visitor leaving. Get a buzzer system which rings through to staff on shift if nobody is in the office. I get a bus to see Nan, there's one an hour. Don't let me waste time outside please. I really wonder is this a care place or a business. Staff care a lot, helped me with meds for her, helped us get key sorted, etc. They can't do enough for you, friendly, etc. Also decor is very drab, why would visitors want to sit there for more than an hour? It should encourage people to want to stay. I'm a designer, I would volunteer my time and money on materials to improve this for free, but if this company is making a large profit, that's where my patience runs thin.
Thank you for taking the time to leave us a review, we value your feedback and assure you that we take this very seriously. The safety, comfort and wellbeing of all residents here at Thornton Hall and Lodge is of paramount importance to us. I would like to personally reassure you that I am on hand...
My dad spent the last 18 months of his life here and we couldn't have asked for better care. He had Alzheimer's and complex care needs linked to cancer and the staff were incredibly kind, skilled, and supportive. Dad was happy, settled, and treated with dignity throughout. As his needs increased, the team continued to meet them with compassion and professionalism. They had a good relationship with district nurses and palliative care and always asked for medical support when needed. The home is always clean, bright, fresh, with beautiful gardens and a great range of daily activities that residents can choose to join. My dad loved the food cakes & treats. The staff, from carers, cleaners and managers are warm and welcoming, they know the residents by name. Thanks to their outstanding care, my dad was able to pass peacefully at 'home'. I'm so grateful to the whole team and wouldn't hesitate to recommend this home to anyone looking for kind, dedicated care for a loved one with Alzheimer's
Thank you for your lovely review, i will share with the Team. Your lovely Dad was a pleasure to look after and will be greatly missed by us all. Charlotte.
They source medical assistance when required and fully support any decision we make.
They are friendly, caring and do their best in trying situations.
Thank you for taking care of him like your own
Thank you so much for your lovely comments Jackie, i will pass on to the team.
My mum came into the home October 2024. She has settled in really well, and been made to feel welcome. The staff who look after her are so nice, friendly and kind. They give her the utmost care, which is why she has settled so quickly. When visiting the staff are very warm and welcoming, and friendly. Which give it a lovely atmosphere.
So kind and caring.
Clean rooms.
Nothing too much trouble.
Kind to us as the family.
Supportive.
Lovely atmosphere.
Encouraging clients to maintain their dignity and independence.
Mum has settled well and I am delighted with the care and attention she has received. The staff are very kind.
Thornton Hall is easily accessible by public transport and also has an ample car park. On entering the building, welcoming staff greet you with a smile and a bit of banter. Inside, the carers strive to maintain a tidy, hygienic environment and keep the residents groomed and clean. There is an excellent programme of activities and daily menu on the notice board. Family and friends are always welcome to join in. There is a beautiful, well-kept, safe, garden with benches and a table under a gazebo. I like to walk with my brother there, so he can get a bit of fresh air and exercise, and snack and play a board game or do a jigsaw together. My brother doesn't know where he is, but I feel rest assured he is in the best place.
They are all well-fed and happy.
Place is always clean.
The social events are fantastic - everyone dancing.
Lots of food.
My expereince in Thornton Hall is excellent. I find the staff very, very good, treat you with respect and dignity. Management and staff are excellent.
I would like to thank all the staff from the office day staff and night staff and the cleaners.
I could not have wished for better people to look after Mum - her care and mine was impeccable.
Thank you to everyone.
My mum has been at Thornton Hall for 18 months. Mum has received outstanding care and support. The staff are amazing, they treat Mum with dignity and respect. They care for her needs in the most professional way. The staff do an extremely demanding job and should be highly commended for the outstanding quality of care they provide.
Thank you so much for your lovely review. I will ensure I pass this on to the team.
My mum moved in a few months back and surprisingly settled in fairly quickly. The staff are very kind and considerate to the residents. Facilities are ideal. My mum thinks the food could be improved on.
Thank you so much for your review. I will ensure the team are made aware of your lovely comments. Thank you for your comment on areas to improve on. At Thornton, we welcome all feedback to ensure we continuously improve.
Numerous things were promised at the start, such as a sleep monitoring system, and I even suggested a low bed so, if she fell, it would only be from knee height. None of this materialised in the period she was there.
Finally, when she first arrived, we stocked her wardrobe with clothes which were individually labelled with her name. Within 3 days, loads of her stuff had disappeared, way too much for her to have worn in that time.
I am sorry Thornton Hall and Lodge were unable to meet your mum's needs. Whilst we were made aware of mum being a high risk of falls it became apparent that Mum required a more in-depth care package that we were sadly not able to provide. After discussions with hospital and Social worker it was...
Mum been here for 5 years with dementia. Staff are great and very patient as she is at times violent. Always get updates on her well-being. They are always doing activities and the garden area is beautiful.
Thank you for lovely review. I will ensure I share this with the team.
The staff are excellent, caring and supportive.
It is a lovely atmosphere and Dad has built up some nice relationships and friendships.
Thank you for your lovely review. It is lovely to hear and see people settle in so well. I will pass on your lovely comments to the team.
My sister is new to Thornton Hall I have found the main care staff and cleaners to be very helpful and caring and go above and beyond for my sister's care. Her room was fully decorated when she first arrived being able to bring her own personal items as a bonus. The reception and office staff are always friendly, and helpful and listen to any issues or concerns. The food menu could be improved not nutritional, not much protein or vegetables. Clothes go missing even though they do not go to the laundry. Lack of communication when reporting issues or requests with management emails are ignored. The dining area needs improving, and the gardens are maintained.
Thank you for your review. I will pass on your lovely comments to the staff team. Further to the recent email I sent you I look forward to meeting with you to discuss any concerns you may have.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 18 Nov 2025
Michael moved into Thornton Hall & Lodge Care Home in April this year and has taken advantage of everything that the home has to offer. He has showed his artistic...
- 18 Aug 2025
When you picture a 5k race, who comes to mind? Perhaps seasoned marathon runners, enthusiastic power walkers, or even parents pushing prams. But would you expect to see a group...
- 22 Apr 2025
Harry and Audrey grew up in Litherland, Merseyside alongside their two other siblings Brenda and Pauline. Since they both now reside at Thornton Hall & Lodge Care Home in Crosby,...
There are no upcoming events for Thornton Hall & Lodge Care Home.
Awards / Recognitions (4)
- 23 Jul 2026Recipient: Thornton Hall & Lodge Care Home
- 15 Jun 2024Recipient: Orchard Healthcare Group
- 16 Nov 2023Recipient: Orchard Healthcare Group
Accreditations
There are no accreditations posted yet for Thornton Hall & Lodge Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Thornton Hall & Lodge Care Home
What types of Care is Thornton Hall & Lodge Care Home registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Thornton Hall & Lodge Care Home have?
There are 100 Single Rooms.
What are the Facilities & Services at Thornton Hall & Lodge Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Thornton Hall & Lodge Care Home to the centre of Liverpool?
6.2 mile(s) as the crow flies, distance by road may be significantly further.
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