Thornton Hall & Lodge Care Home

16-18 Tanhouse Road, Thornton, Crosby, Liverpool L23 1UB
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9.3 41 Reviews
  • Thornton Hall & Lodge Care Home, Liverpool
Thornton Hall and Lodge Care Home in Crosby offers residential care, dementia care, and short-term respite care. Part of the award-winning Orchard Care Homes group, this spacious and welcoming home is conveniently located close to the seafront and only a short drive from Crosby centre.

With 96 en-suite rooms available, residents have the freedom to personalise their living space with their own belongings and cherished items, making it homely and comfortable during their time at Thornton Hall and Lodge. The care home consists of two communities dedicated to providing exceptional care for the elderly, including those living with dementia.

The highly skilled team at Thornton Hall and Lodge Care Home creates individualised care plans tailored to each resident's unique needs, ensuring your loved one receives the highest standard of care. From engaging activities to regular updates on social media, residents at this dementia-friendly care home have plenty of opportunities to stay active and connected. Why not get in touch with the team to find out more?
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 96 Service Users

Dementia Care Types

  • Mild Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1324
  • Self-Funded Residential Dementia Care: from £1385

These prices are only a guideline, please contact Thornton Hall & Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Michelle Duvall (Interim Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (96)
  • Single Rooms with Ensuite Wet Room (96)

Visiting

  • Visistors welcome anytime.

Parking

  • Free on-site parking.

Thornton Hall & Lodge Care Home Reviews (41)

9.3

Thornton Hall & Lodge Care Home has a Review Score of 9.3 (9.281) out of 10, based on 17 reviews in the last 2 years.
Over all time Thornton Hall & Lodge Care Home has 41 reviews.

Overall Experience
  • 28
  • 8
  • 2
  • 2
  • 1
Date Published
  • 41
  • 4
  • 10
  • 17
  • 24
Reviewer Connection to Thornton Hall & Lodge Care Home
  • 17
  • 10
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Paula P (Daughter of Resident) published on 1 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our whole family are so grateful for the care - if not to say love - that our mother has received during her stay at Thornton Hall. She went into care a confused, lonely, underweight little lady. In a matter of weeks, she was confident, glowing with health, distinctly plumper and revelling in the social
contact she now has on a day to day basis. While her condition has, inevitably, deteriorated over her time there, she continues to get the most out of life through the attention and stimulation she enjoys at Thornton Hall. Lovely people who know what they are doing!
Reply from Ian Forshaw, Home Manager at Thornton Hall & Lodge Care Home

Thank you for taking the time to leave your feedback on the care here in our home. Your comments are genuine and heart-warming.
Kind regards


Ian Forshaw, Home Manager

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.3 (9.281)

Overview of Review Score

The Review Score of 9.3 (9.281) out of 10 for Thornton Hall & Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Thornton Hall & Lodge Care Home is calculated as follows: ( (140 Excellents x 5) + (35 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 198 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.781 Points relating to the number of positive Reviews for Thornton Hall & Lodge Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2. 15 Positive Reviews ÷ 19.2 = 0.781
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

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Charlotte Cuddy

Job Title: Registered Home Manager Joined: 2025

Hello, my name is Charlotte and I'm the Registered Manager at Thornton Hall & Lodge Care Home in Liverpool. Since joining team Thornton, I've been lucky enough to be a part of some incredible experiences for our residents and I've really seen the difference we can make, thanks to our person-centred approach to care. Come by and say hi anytime!

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