Thornton Hall & Lodge Care Home

16-18 Tanhouse Road, Thornton, Crosby, Liverpool L23 1UB
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9.0 44 Reviews
  • Thornton Hall & Lodge Care Home, Liverpool
Thornton Hall and Lodge Care Home in Crosby offers residential care, dementia care, and short-term respite care. Part of the award-winning Orchard Care Homes group, this spacious and welcoming home is conveniently located close to the seafront and only a short drive from Crosby centre.

With 96 en-suite rooms available, residents have the freedom to personalise their living space with their own belongings and cherished items, making it homely and comfortable during their time at Thornton Hall and Lodge. The care home consists of two communities dedicated to providing exceptional care for the elderly, including those living with dementia.

The highly skilled team at Thornton Hall and Lodge Care Home creates individualised care plans tailored to each resident's unique needs, ensuring your loved one receives the highest standard of care. From engaging activities to regular updates on social media, residents at this dementia-friendly care home have plenty of opportunities to stay active and connected. Why not get in touch with the team to find out more?
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Care Provided by Thornton Hall & Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 96 Service Users

Dementia Care Types

  • Mild Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Thornton Hall & Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Thornton Hall & Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Michelle Duvall (Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (96)
  • Single Rooms with Ensuite Wet Room (96)

Visiting

  • Visistors welcome anytime.

Parking

  • Free on-site parking.

Thornton Hall & Lodge Care Home Reviews (44)

9.0

Thornton Hall & Lodge Care Home has a Review Score of 9.0 (8.997) out of 10, based on 18 reviews in the last 2 years.
Over all time Thornton Hall & Lodge Care Home has 44 reviews.

Overall Experience
  • 28
  • 10
  • 2
  • 2
  • 2
Date Published
  • 44
  • 5
  • 10
  • 18
  • 26
Reviewer Connection to Thornton Hall & Lodge Care Home
  • 19
  • 10
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 44, showing 41-44
Review from Barbara (Next of Kin) published on 10 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum recently passed away having spent four and a half happy years at Thornton. She was very well cared for by all the staff. The family have nothing but praise for the staff here. They are professional, caring, efficient and very understanding. The home is bright, clean and well maintained. We would
have no hesitation in recommending Thornton Hall.
Reply from Michelle Duvall, Home Manager at Thornton Hall & Lodge Care HomeMany thanks for taking the time to leave a review for Thornton Hall & Lodge, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am pleased to hear that, your mother spent her four and a half years with us happy. We very much enjoyed getting to know your mother, and we would like to once again offer our sincere condolences to you all.
Kind regards, the Relief Manager
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Review from E A (Daughter of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely clean premises.
All needs catered for. Friendly staff. Homely surroundings.
Understanding staff.
Reply from Stuart Tyrer, Home Manager at Thornton Hall & Lodge Care HomeMany thanks for taking the time to leave a review for Thornton Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our staff to be both friendly and understanding. It is also pleasing to hear that you find our home to feel ‘homely’.
Kind regards, Home Manager
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Review from Barbara A (Daughter of Resident) published on 14 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a resident at Thornton Hall & Lodge, Crosby. She has been there since August 2014. I would like to praise the carers for all their hard work. Nothing is too much trouble and I know my mum feels that she is safe, caring hands.
My sister lives in London and visits regularly. She echoes these
words.


I don't wish to single out any carers as they are all doing a really good job. I wanted to put this in writing as I feel that it is important that they know how valued they are.

Reply from Ian Forshaw, Care home manager at Thornton Hall & Lodge Care HomeThank you very much for your review.
It is lovely to hear such positive feedback for our home.
Our staff do work hard to maintain a high level of care for our residents and it is great to know that this is noted.
I am so pleased that your mother is happy at Thornton and feels so at home.
Thank you again.
Kind regards.
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Review from Paula P (Daughter of Resident) published on 1 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our whole family are so grateful for the care - if not to say love - that our mother has received during her stay at Thornton Hall. She went into care a confused, lonely, underweight little lady. In a matter of weeks, she was confident, glowing with health, distinctly plumper and revelling in the social
contact she now has on a day to day basis. While her condition has, inevitably, deteriorated over her time there, she continues to get the most out of life through the attention and stimulation she enjoys at Thornton Hall. Lovely people who know what they are doing!
Reply from Ian Forshaw, Home Manager at Thornton Hall & Lodge Care HomeThank you for taking the time to leave your feedback on the care here in our home. Your comments are genuine and heart-warming.
Kind regards

Ian Forshaw, Home Manager
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  • Treated with Dignity
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Current Review Score: 9.0 (8.997)

Overview of Review Score

The Review Score of 9.0 (8.997) out of 10 for Thornton Hall & Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.341 for Thornton Hall & Lodge Care Home is calculated as follows: ( (143 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) + (9 Poors x 2) + (15 Very Poors x 1) ) ÷ 211 Ratings = 4.341
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.656 Points relating to the number of positive Reviews for Thornton Hall & Lodge Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2. 15 Positive Reviews ÷ 19.2 = 0.781
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

There are no team members posted.

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