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Thornton Hall & Lodge Care Home

16-18 Tanhouse Road, Thornton, Crosby, Liverpool, Merseyside L23 1UB
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Thornton Hall & Lodge Care Home, Liverpool
Thornton Hall & Lodge Care Home, Liverpool
Thornton Hall & Lodge Care Home, Liverpool

Rated ‘Good’ by CQC (March 2025), Thornton Hall and Lodge Care Home in Crosby offers residential care, dementia care and respite care in a spacious, welcoming environment.

Accredited by the Veteran Friendly Framework, the home provides 100 en-suite bedrooms, including larger premium rooms, along with comfortable communal areas and large, well-maintained gardens for residents to enjoy. Divided into two care communities, the home delivers tailored support for older people, including those...  

Care Provided by Thornton Hall & Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Thornton Hall & Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Michelle Duvall (Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (100)
  • Single Rooms with ensuite Wet Room (96)

Visiting

  • Visistors welcome anytime.

Parking

  • Free on-site parking.

Thornton Hall & Lodge Care Home Reviews (44)

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8.8

Thornton Hall & Lodge Care Home has a Review Score of 8.8 (8.845) out of 10, based on 13 reviews in the last 2 years. Over all time Thornton Hall & Lodge Care Home has 44 reviews.

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Review from Pete C (Son of Resident) published on 25 July 2023 Submitted via Postal Card
Overall Experience
My sister and I are so reassured about the care and safety of our mother at Thornton Hall. From reception, office (finance) to care staff, cleaners and caterers, entertainment and management (plus anyone not mentioned) we note the excellence of your team. The room facilities are of the highest quality and the wider resident experience. Thoughtful entertainment/social events maintain mental and physical stimulation.

We consider ourselves fortunate that care of such high quality is available for our mother. Thank you.

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Review from Joe C (Brother of Resident) published on 20 July 2023 Submitted via Postal Card
Overall Experience

My sister is very happy and more relaxed since coming to Thornton Hall and Lodge Care Home. She has settled in and is always walking about, so much so she will wonder off to have a chat with other residents. I only hope she can stay here for her future wellbeing. I see a vast different in her moods in her day to day dealings and involvements with all the staff. She has no problems, so I have no cares about her ongoing welfare whilst she remains in Thornton Hall and Lodge Care Home.

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Review from Rosemary H (Friend of Resident) published on 5 July 2023 Submitted via Postal Card
Overall Experience

I always find Thornton Hall & Lodge Care Home to be welcoming and bright. Smells are kept to a minimum as rooms are refreshed when necessary. I have been to other care homes where this is not the case. The staff smile and are very approachable. When the mayoress visited, nothing needed to change as it was always nice.

Reply from Michelle Duvall, Home Manager (interim) at Thornton Hall & Lodge Care Home

Thank you for your review. Thornton Hall & Lodge prides itself on a 'family feel' and our domestic team maintains very high standards.

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Review from P P (Son of Resident) published on 5 July 2023 Submitted via Postal Card
Overall Experience

Mum has been staying here for almost three years in the dementia (lodge) side of Thornton Hall. As this is the only care home I have experienced with Mum, I can't compare it with others. Overall, Mum appears to be well treated but I have no idea what her day-to-day routine is as I get little to no communication from management (apart from social media posts). A good idea would be for a forum to be created between friends and families of the residents to share experiences to improve the facility for both residents and staff. I can see lots of potential to improve this care home for all.

Reply from Michelle Duvall, Home Manager (interim) at Thornton Hall & Lodge Care Home

Thank you for your review. Please look out for posters informing everyone of relatives and residents meetings. Moving forward we will post on our social media site. Thank you for your feedback.

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Review from Joan C (Resident / Service User) published on 4 July 2023 Submitted via Postal Card
Overall Experience

The reception is very good. Some changes to the lodge lounge. The chairs are not very good, uncomfortable. Dining tables could be set out at meal times (re table cloths). This is just my opinion.

Reply from Michelle Duvall, Home Manager (interim) at Thornton Hall & Lodge Care Home

Thank you for your review. Our reception team our always warm and friendly. Thank you for your suggestions on further improvements and I will certainly look at putting this in place.

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Review from Neil J (Son of Resident) published on 23 June 2023 Submitted via Postal Card
Overall Experience

Looked after my mother with great care, especially after a recent fall and advised me of progress and kept me informed.

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Review from Lynn H (Daughter of Resident) published on 17 June 2023 Submitted via Website
Overall Experience

Thornton Hall & Lodge Care Home offers a very warm and welcoming environment for both residents and their families. The staff are very helpful, attentive and caring my mum has been very well looked after in the eleven months since she moved there following her diagnosis of dementia. She loves to get involved with all the activities that they lay on to keep the residents' minds and bodies active - from playing games to gardening, to meeting animals, watching films and having a sing and a dance! I have great peace of mind knowing she is being well looked after and would highly recommend Thornton Hall to anyone looking for a care home.

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Review from Stephen B (Son of Resident) published on 12 June 2023 Submitted via Website
Overall Experience

Outstanding dedication and care from staff at all times. Nothing is too much trouble, from senior care staff, care workers, domestics and admin staff. Always polite and attentive while I've been visiting. The entertainment program is next to none. Residents always doing or being involved in some sort of activity. Would highly recommend this home to anyone.

Reply from Eleanor Mercer, Head of Marketing at Thornton Hall & Lodge Care Home

Hello, thank you so much for leaving a review and for your kind words. Our team at Thornton are so grateful to you for taking time out to write this review and we really appreciate the feedback. It means all their hard work is noticed. Best wishes.

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Review from Debbie M (Daughter-in-law of Resident) published on 5 December 2022 Submitted via Website
Overall Experience
The carers at the home are lovely. However, the home is badly managed and run. The phone is never answered, 12 attempts in a day or worse answered by the residents. Emails also go unanswered. My inlaws have brand new items of clothing disappearing and despite asking several times, never get an answer. What is worse, however, is that there are two people in the main home terrorising the other residents. They barge into rooms unannounced, sing and make noise during the night so my father-in-law cannot sleep and so far my father-in-law has found one of the ladies in his bed and my mother-in-law has found a naked man in her room. To say they are terrified is an understatement.

This has been reported and the home say they might be able to move my inlaws. That is not acceptable.

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Review from David W (Son of Resident) published on 30 May 2022 Submitted via Postal Card
Overall Experience

My father stayed for a period of two weeks from Monday 25th April to Monday 9th May at Thornton Hall. During this time, the care the staff provided was outstanding. All staff were friendly, and all went the extra mile. Special mention to three members of staff (deputy manager included) as they all were so kind and thoughtful to our dad. Thank you.

Reply from Michelle Duvall, Manager at Thornton Hall & Lodge Care Home

Thank you so much for your review of Thornton Hall and Lodge. It is always lovely to see a great review and especially, individual staff getting a mention. We do strive to provide an excellent standard of care for our residents.

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Review from Melody F (Daughter of Resident) published on 21 March 2022 Submitted via Website
Overall Experience

Can't thank the staff enough for the ongoing care they provide for my mum. All of the staff, managers, carers, kitchen staff and laundry staff each and everyone are fantastic nothing is too much for them. Communication with the home has been excellent when needed. Cannot recommend the home enough it's such a happy place and they do treat the residents as if they were their own.

Reply from Angus Matthew, Marketing Manager at Thornton Hall & Lodge Care Home

Thank you. Our care team will be so pleased to hear your comments.

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Review from Elaine W (Daughter of Resident) published on 17 May 2021 Submitted via Postal Card
Overall Experience

I am very grateful for all the care and support that my mum gets. It has been wonderful to be able to visit her at last, and I am appreciative of the way that visits have been arranged and for the support of all the staff.

Reply from Anthony Byrne, Home Manager at Thornton Hall & Lodge Care Home

Thank you for your positive feedback for Thornton Hall and Lodge. We are really pleased to be able to support our residents to see their family and friends. I will certainly pass your comments on to the team. Kind Regards.

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Review from G H (Daughter of Resident) published on 17 March 2020 Submitted via Postal Card
Overall Experience

My Mum has been a resident since end Dec 2019, she had been quite poorly having been in hospital since October. Apart from her Dementia, she has a lot of mobility problems, but with the wonderful care and support she has received since being in Thornton Hall, she has improved so much and is starting to feel so much better. She tells me how kind everyone is to her and how safe she feels. Knowing she is being well looked after, as her daughter, having to have made life-changing decisions on her behalf, I could not be happier that this is how she feels. The 'Housekeeping' needs a special mention - my Mum's wing and her room are always so clean and tidy.

Reply from Nigel Francis, Home Manager at Thornton Hall & Lodge Care Home

Many thanks for taking the time to leave a review for, Thornton Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that, that...  

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Review from Elaine R (Daughter of Resident) published on 28 February 2020 Submitted via Postal Card
Overall Experience

I find this care home to be very clean and the staff extremely caring. There are plenty of activities too.

Reply from Nigel Francis, Home Manager at Thornton Hall & Lodge Care Home

Many thanks for taking the time to leave a review for Thornton Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you...  

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Review from Elaine T (Daughter of Resident) published on 12 February 2020 Submitted via Postal Card
Overall Experience

My mum was admitted to Thornton Hall in October 2019. We are very happy with the care she is receiving and all the staff have been very professional in their work. Nothing is any trouble for the staff to do. I would definitely recommend the home to friends.

Reply from Nigel Francis, Home Manager at Thornton Hall & Lodge Care Home

Many thanks for taking the time to leave a review for Thornton Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. We strive to provide the best care possible for our residents and I am very pleased to hear that you are happy with...  

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Review from Janet N (Daughter of Resident) published on 31 January 2020 Submitted via Website
Overall Experience

My dad moved into Thornton Lodge in the middle of December. We had tried our best to enable him to stay at home but it was just no longer possible. This broke my heart and I felt so guilty. The staff and management team could not have been kinder to my dad or us, reassuring us all the way and looking after dad so well. We are only 6 weeks in but I have been nothing but happy with the care my dad has received, and how the whole situation has been handled with compassion, respect and dignity. One slight issue we had, was dealt with promptly and effectively. My dad has settled well and we are content knowing that he is safe and cared for. Thank you to everyone at Thornton Lodge.

Reply from Michelle Duval, Home Manager at Thornton Hall & Lodge Care Home

Many thanks for taking the time to leave a review for Thornton Hall & Lodge, your positive feedback is greatly appreciated and I will certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you are...  

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Review from A S (Resident / Service User) published on 2 December 2019 Submitted via Postal Card
Overall Experience

Staff overworked at times due to shortages. Food sometimes could do with more variety.

Reply from Michelle Duvall, Home Manager at Thornton Hall & Lodge Care Home

Many thanks for taking the time to leave a review for Thornton Hall & Lodge, your feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you would score...  

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Review from Penny W (Daughter of Resident) published on 25 November 2019 Submitted via Postal Card
Overall Experience

My mother was a resident at Thornton Hall for over seven years, from May 2012 until her death at the age of 97 in September 2019. During these years, she received the highest possible quality of care. She was always a strong independent woman, but towards the end of her life, veritably her needs increased. At Thornton Hall, she was always treated as a valued individual with respect and dignity, as well as the utmost fondness. Her end of life care was eximious, and the kindness of the wonderful staff at Thornton Hall extended to me, her daughter, and the members of our close family. We will always be indebted to absolutely every one of the staff at Thornton Hall for everything that they did for my mother for seven wonderful years. They knew and understood her so well.

Reply from Michelle Duvall, Home Manager at Thornton Hall & Lodge Care Home

Many thanks for taking the time to leave a review for Thornton Hall & Lodge. Your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you speak so...  

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Review from E C (Resident / Service User) published on 10 October 2019 Submitted via Postal Card
Overall Experience

This home is excellent. The food, the staff are all fabulous.

Reply from Michelle Duvall, Relief Manager at Thornton Hall & Lodge Care Home

Many thanks for taking the time to leave a review for Thornton Hall & Lodge, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that you...  

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Review from B K (Son of Resident) published on 10 October 2019 Submitted via Postal Card
Overall Experience

My thoughts on Thornton Hall & Lodge are very positive, also with regards to the care and attention that the residents receive, this is excellent. I think that also I have noticed the managerial side is very responsive when approached.

Reply from Michelle Duvall, Relief Manager at Thornton Hall & Lodge Care Home

Many thanks for taking the time to leave a review for Thornton Hall & Lodge, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that your...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 18 Nov 2025

    Michael moved into Thornton Hall & Lodge Care Home in April this year and has taken advantage of everything that the home has to offer. He has showed his artistic...

  • 18 Aug 2025

    When you picture a 5k race, who comes to mind? Perhaps seasoned marathon runners, enthusiastic power walkers, or even parents pushing prams. But would you expect to see a group...

  • 22 Apr 2025

    Harry and Audrey grew up in Litherland, Merseyside alongside their two other siblings Brenda and Pauline. Since they both now reside at Thornton Hall & Lodge Care Home in Crosby,...

Upcoming Events

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Awards / Recognitions (4)

Accreditations

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Meet the Team (0)

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