Woolston Mead

4 Beach Lawn, Waterloo, Liverpool L22 8QA

Owner: Tulip Care Ltd

Person in charge: Eva Mabrouk (Manager)

Local Authority / Social Services: Sefton Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 22

Shared Rooms: 3

Rooms with ensuite WC: 25

Weekly Charges Guide: Personal Care Single £420 – £470 , Personal Care Shared (per person) £420 – £470 (These prices are only a guideline, please contact Woolston Mead to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Woolston Mead: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6 Woolston Mead has a Review Score of 6 (5.971)

The Review Score of 6 (maximum of 10) for Woolston Mead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Woolston Mead in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.8 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.167 for Woolston Mead is calculated as follows: ( (7 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 24 Ratings = 4.167

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.804 Points relating to the number of positive Reviews for Woolston Mead is based on 2 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 = 3.25 then divided by 2 = 1.625

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 2 Reviews ÷ 5.6 Target = 0.357 , then divided by 2 = 0.179

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    0
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woolston Mead?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woolston Mead

  • Daughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1

Since my auntie has moved in this autumn, I have been impressed with the genuine care and attention given to her by all of the staff.
Each resident is treated as an individual, staff are consistent with their care, demonstrating patience and humour daily. All care staff have worked to ensure that her transition from her home to Woolston Mead has been smooth, accommodating & suitable to her needs & requirements.

How likely would you be to recommend Woolston Mead? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

John Lloyd, Manager at Woolston Mead responded to this review on 08 Dec 2016:

I would like to thank any family member or friend of any of the residents with us at Woolston Mead who has given their time and effort to write a review with reference to Woolston Mead, we are like so many care providers at present doing our very best to provide the best possible service that we can despite all of the cutbacks and negativity surrounding providers in this field. It is a welcome relief to hear such nice positive things said about our home and the way in which we always strive towards giving all of the residents and their families or friends the best we can give.
Many thanks.

My mum has been a resident at Woolston Mead care home since August 2014.

Since going to live at Woolston Mead my mums quality of life has improved considerably. She has put weight on as she is eating better and she enjoys what she eats. She sleeps better than she did when she lived alone, she likes to stay up late and the carers are happy to help her to bed when she's ready to go to bed, she doesn't have to go to bed when she's told to.

My mum enjoys banter with the care staff, they are all very friendly and pleasant with my mum and the other residents. When I visit my mum, which is usually three times a week I can see for myself how caring the staff are to her and the other residents.

When I visit my mum she says " I love living here, everyone is so kind". This reduces my anxiety about her living in residential care.

My mum is a smoker, the Manager and staff have devised a care plan so that she can have a cigarette in a designated area regularly throughout the day.

How likely would you be to recommend Woolston Mead? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

John Lloyd, Manager at Woolston Mead responded to this review on 08 Dec 2016:

I would like to thank any family member or friend of any of the residents with us at Woolston Mead who has given their time and effort to write a review with reference to Woolston Mead, we are like so many care providers at present doing our very best to provide the best possible service that we can despite all of the cutbacks and negativity surrounding providers in this field.
It is a welcome relief to hear such nice positive things said about our home and the way in which we always strive towards giving all of the residents and their families or friends the best we can give.
Many thanks.

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Care Home Idol 2016

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