Woolston Mead Rest Home

4 Beach Lawn, Waterloo, Liverpool L22 8QA
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8.6 18 Reviews
  • Woolston Mead Rest Home, Liverpool
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Care Provided by Woolston Mead Rest Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1100
  • Self-Funded Residential Dementia Care: £1000 – £1200
  • RESPITE Self-Funded Residential Care: £950 – £1100
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1200

There are a couple of services that are not included in the standard fees. These are Hairdressing and Chiropodist. These will come at an extra price.

The price(s) shown are provided by the care home. Contact Woolston Mead Rest Home for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Tulip Care Ltd
  • Privately Owned

Person in Charge

  • Marie Garry (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 4

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (0)

Visiting

  • Woolston Mead allow visiting at any time throughout the day starting from 10am.
    The home do ask that visitors do not come at meal times.
    Meals are:
    Breakfast - 8am - 10am
    Lunch Time - 12pm - 1:30pm Tea Time- 5pm - 6:30pm

Parking

  • Plenty of on-street parking available

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Woolston Mead Rest Home Reviews (18)

8.6

Woolston Mead Rest Home has a Review Score of 8.6 (8.644) out of 10, based on 10 reviews in the last 2 years.
Over all time Woolston Mead Rest Home has 18 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Woolston Mead Rest Home
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Total of 18, showing 1-18
Review from C R (Son of Resident) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum has been a resident here since October 2025. I have to say that Marie (Manager) and her team have been nothing short of amazing. Mum was more than a handful due to her physical and medical conditions, being totally reliant on the support of others to be able to do even the simplest of daily
living tasks. After being discharged straight to Woolston Mead from hospital, from day one. I have to say that the level of care and attention to detail in making sure that all residents, including Mum, are as comfortable as they can be, is quite frankly excellent.


The staff have been excellent in dealing with our mother's needs and always do this with a smile and are also very good at engaging with all the residents and encouraging them to take part in activities. A special mention does go to the Manager Marie. Who has turned the care home around since her arrival into a well run operation. Marie makes sure all family needs are listened to and if possible put into place.

Reply from Marie Parkinson, Registered Manager at Woolston Mead Rest HomeThank you so much for your kind feedback. It means a lot to the whole team to know that you feel supported and reassured by the care being provided. We are committed to ensuring Your is comfortable, safe, and well cared for every day, and it's lovely to hear that this is being reflected in her care. Your comments will be shared with the team-they will really appreciate it. Thank you again for your trust and support.
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Review from Maria W (Wife of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has been a respite resident at Woolston Mead Residential home since November 2025. He has complex needs and all staff members have been Patient, kind and treated him with respect at all times. I truly appreciate the care he receives here. My husband says "It's the best respite care home that
I have stayed in" and he has stayed in a few. So that is testament to the care he receives. Thank you to each and every staff member at Woolston Mead.
Reply from Marie Parkinson, Registered Manager at Woolston Mead Rest HomeThankyou so much for this lovely review, it is always nice to receive positive feedback as i do feel there is a lot of negativity around care homes, i am so proud of my staff team, i will pass on your lovely comments.
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Review from Jon C (Son of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my my mum first came here she was very nervous but now she is so happy, and us as a family are so happy with her her care the staff are all amazing, make us feel welcome also the way they are with my mum is lovely to see
Reply from Marie Parkinson, Registered Manager at Woolston Mead Rest HomeThankyou for your review, I agree mum appeared very nervous when she first came to us, but now she is so happy, she loves the staff and enjoys the company of our other residents, Thankyou for putting your trust in us to care for such a beautiful lady I hope she has many happy years with us.
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Review from L L (Wife of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The new manager has gone above and beyond her role. The difference to Woolston Mead she has brought, both to residents, staff and the upgrades in the building has made a huge difference, and is a credit to her. What she sets out to do, she accomplishes. Hopefully she will bring many more improvements,
which can only enrich the experience for the residents, staff and relatives. Well done!
Reply from Marie Parkinson, Registered Manager at Woolston Mead Rest HomeThank you so much for your kind words. I'm really pleased to hear that the changes have made a positive difference to residents, staff, and relatives alike. None of this would be possible without the support of such a dedicated team here at Woolston Mead, and I'm excited to continue working together to make further improvements that everyone can benefit from.
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Review from S S (Friend of Resident) published on 24 March 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
My Friend's stay was a difficult one as she was badly incapacitated due to a fall. The staff were caring and kind and did all they could for her.
The room was only suitable for a short stay and it went on too long for the situation. It would be difficult for those with full awareness to have much social
interaction with others as many residents have dementia of varying degrees. The main problem was due to the Social worker not finding another more suitable placement quicker. The best part of the home was the staff being so patient and kind.
Reply from sanjay Raja, Deputy Manager at Woolston Mead Rest HomeThank you so much for the clarification of the negative review. My staff are really happy to know this and they feel very appreciated .Our aim was to make her happy and care for her as much as possible although she always refused to come downstairs for interaction. We are a dementia home and everyone was aware of this including the social worker and it was an urgent placement only for a few weeks which we kindly accommodated.Thank you
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Review from L B (Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I am a wheelchair user and spent 6 months in this hellhole. Staff were lovely but ran on a minimum staffing level and so were overworked. Their roles were changed continually, one day a carer next day cook or cleaner. Building and contents were old decreped, cheap and nasty with no disabled access.
Food was appalling. Frozen, burnt or uncooked tiny portions. Always cold,often slop you wouldn't give to a dog. No fresh food , fruit or vegetables I ended up in hospital with food poisoning (a nice break). Bought my own food after this so lived all winter on sandwiches etc. Showers only possible at 2pm. 98% of residents had dementia. Anyone with full capacity was, as a result ,socially isolated. I spent every day and night lying on my bed. This did untold damage to my physical and mental health.
Reply from Sanjay Raja, Deputy manager at Woolston Mead Rest HomeWe are sorry that you feel this way. Your placement was an emergency into the care home and for a very short stay of a few weeks by your social worker ,who in fact took 6 months to find you a new care home. Our staff are trained and entitled to work in different areas of our care home if they so wish. The cooks position was actually recommended by yourself so I am surprised with your comments. You bought your own food sometimes as you loved the uber eats We have never had any complaints with our food in the past You requested showers at 12 o'clock, unfortunately it is lunchtime at that time and alternate times were always offered to you. You were not isolated in your room but you refused to come out of your room and as you were unable to move and you were bed bound. I hope you find happiness in your new home
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Review from Paula C (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Woolston Mead for 3 years due to no longer being able to care for herself at home. She always tells me that she loves the staff and that the food is lovely. I find the staff to be polite and helpful with both my mum and myself when I have dealt with them. The home is a lovely
old property in a nice location not too far from the beach. It is always clean and tidy when I visit and Mum has a nice room of her own. I think that the manager is having a positive impact on the home and have seen improvements since she joined. She is approachable and helpful when I have discussed anything relating to my mum's care.
Reply from Anna Lyczek, Manager at Woolston Mead Rest HomeThank you for your kind words. From all staff.
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Review from Karen M (Niece of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The staff at Woolston Mead are always pleasant and are patient, supportive and caring towards my uncle who has struggled with now having to reside in a care home and leave his own home. They attend all medical appointments with him and treat him with respect and kindness.
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Review from Colette H (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident here for 5 months and I have no hesitation in recommending the care home. The staff are so kind and caring and polite. The home is very clean and spacious. It's obvious that all the staff care very deeply for the residents. The manager is always on hand to answer questions
I may have about my dad's care.
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Review from Joanne V (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Father's health and quality of life improved so much under the care of Woolston Mead. The staff are so friendly and helpful, the management are always contactable and work with you to resolve any issues that may arise. I would be happy to recommend Woolston Mead to anyone needing a rest home for
a loved one.
Reply from Anna Lyczek, Manager at Woolston Mead Rest HomeThank you for you kind words. The manager and staff.
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Review from Jennifer H (Daughter of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been in the care home for five years. The staff are kind and very friendly and have looked after and treated my Dad like a member of the family. He hasn’t been well recently and they have stepped up and taken good care of him and kept the family well-informed throughout.
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Review from Marie H (Daughter of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
No stars. My mum had an unwitnessed fall in August 2022, 4 weeks after CQC had stated residents were at an increased risk and gave them a requires improvement. Mum was checked at 4.00 and found after 7.00am at the bottom of a full flight of stairs which appears she may have hit her head on a stairlift.
The inquest stated her injuries were catastrophic, and she died after suffering for 10 days from a traumatic head injury.
Care Manager at the time now no longer there.
Care worker on duty that night who videoed mum lying motionless at the bottom of the stairs and sent it to a colleague not on duty via a mobile messaging app also no longer there.
They have had to do an action plan and lessons learnt so this situation will never happen again.
Risk assessments were miscalculated so mum had been classed at high risk 2 months before her death.
No condolences from the home and heard nothing from CQC. Still waiting from Safeguarding.
I regret every waking minute mum went into this god-forsaken place.
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Review from Annie W (Friend of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Woolston Mead Rest Home are very friendly and down to earth. I'm always made to feel welcome. I've seen how caregivers treat the residents and am always impressed, especially by their attention to detail, that goes from the cooks to the cleaners too. I often chat with some of the residents
and they seem happy and content.
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Review from Joanne H (Daughter of Resident) published on 14 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely care home and the staff are so caring, my mum is well-cared for and loved by all the staff. I wouldn't want her anywhere else to be honest. We as a family are always welcomed when we visit and I've seen for myself the care and respect given to other residents, not just my mum.
Reply from Sanjee Dona, Manager at Woolston Mead Rest HomeHi Joanne,
Thank you very much for your lovely feedback. Really appreciate it. It is a pleasure to look after mum.
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Review from A M (Son-in-law of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
This place is disgusting. Visited today and found my family member looking very uncared for. The lounge the residents were sitting in stank of urine and there were stains all over the floor. No Christmas decorations up or anything, only a pathetic looking tree in the corner of the room. The management
and owners of this place should be ashamed that they are leaving people like this.
Reply from The Manager at Woolston Mead Rest HomeThe complainer had not followed the complaints procedure and notified the person in charge in order to evidence and clarify matters on the day. The complaint was investigated straight away. We did not find the relative in concern unclean or uncared for. There were no urine stains or smells in the lounge. We had a Christmas tree and decorations in the lounge and another in the dining room. We were fully staffed with a full-time cleaner that day. There were no complaints from any other visitors. The complainer was not the next of kin and hardly visited the home. We informed the next of kin, who visited regularly and they were very disturbed and upset about the complaint. The complainer was invited to a meeting to discuss but we never heard from them. The governing authorities were notified of this and they visited unannounced to check everything and were happy with everything in the care home.
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Review from Pam M (Daughter of Resident) published on 9 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff in Woolston Mead are absolutely lovely. So caring and patient. Nothing is a trouble to them. They reassure the residents and put them at ease constantly. My mum was a resident here for a few months but unfortunately had to go into a nursing home due to health issues. She was so sad that she
couldn't stay on as shed settled in and loved the staff. It was like a home from home and we miss them.
Reply from Gillian Myles, Manager at Woolston Mead Rest HomeThank you for your kind words. I know this will bring a much-needed smile to all the staffs' faces when I show them. This has been a tough time for everyone but our staff have given their all to try and keep things as normal as possible and continue to bring smiles to our residents' faces. Your mum is missed at Woolston Mead and her picture hangs proudly in our reception area. Staff and residents ask about her all the time and say how much she is missed. We hope mum and all the family are doing well. Thank you again for such a lovely review.
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Review from Sue M (Daughter of Resident) published on 9 December 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident at Woolston Mead care home since August 2014.


Since going to live at Woolston Mead my mums quality of life has improved considerably. She has put weight on as she is eating better and she enjoys what she eats. She sleeps better than she did when she lived alone, she likes

to stay up late and the carers are happy to help her to bed when she's ready to go to bed, she doesn't have to go to bed when she's told to.


My mum enjoys banter with the care staff, they are all very friendly and pleasant with my mum and the other residents. When I visit my mum, which is usually three times a week I can see for myself how caring the staff are to her and the other residents.


When I visit my mum she says " I love living here, everyone is so kind". This reduces my anxiety about her living in residential care.


My mum is a smoker, the Manager and staff have devised a care plan so that she can have a cigarette in a designated area regularly throughout the day.

Reply from John Lloyd, Manager at Woolston Mead Rest HomeI would like to thank any family member or friend of any of the residents with us at Woolston Mead who has given their time and effort to write a review with reference to Woolston Mead, we are like so many care providers at present doing our very best to provide the best possible service that we can despite all of the cutbacks and negativity surrounding providers in this field.
It is a welcome relief to hear such nice positive things said about our home and the way in which we always strive towards giving all of the residents and their families or friends the best we can give.
Many thanks.
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Review from Trish C (Niece of Resident) published on 9 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my auntie has moved in this autumn, I have been impressed with the genuine care and attention given to her by all of the staff.
Each resident is treated as an individual, staff are consistent with their care, demonstrating patience and humour daily. All care staff have worked to ensure that
her transition from her home to Woolston Mead has been smooth, accommodating & suitable to her needs & requirements.
Reply from John Lloyd, Manager at Woolston Mead Rest HomeI would like to thank any family member or friend of any of the residents with us at Woolston Mead who has given their time and effort to write a review with reference to Woolston Mead, we are like so many care providers at present doing our very best to provide the best possible service that we can despite all of the cutbacks and negativity surrounding providers in this field. It is a welcome relief to hear such nice positive things said about our home and the way in which we always strive towards giving all of the residents and their families or friends the best we can give.
Many thanks.
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Current Review Score: 8.6 (8.644)

Overview of Review Score

The Review Score of 8.6 (8.644) out of 10 for Woolston Mead Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.044 for Woolston Mead Rest Home is calculated as follows: ( (54 Excellents x 5) + (32 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) + (8 Very Poors x 1) ) ÷ 114 Ratings = 4.044
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Woolston Mead Rest Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Woolston Mead Rest Home

What types of Care is Woolston Mead Rest Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Woolston Mead Rest Home have?

There are 23 Single Rooms.

What are the Facilities & Services at Woolston Mead Rest Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woolston Mead Rest Home to the centre of Liverpool?

5.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woolston Mead Rest Home to verify any information. View our terms and conditions. Woolston Mead Rest Home has an Basic Service - more info.