What types of Care is Woolston Mead Rest Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Woolston Mead Rest Home have?

There are 22 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Woolston Mead Rest Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woolston Mead Rest Home to the centre of Liverpool?

5.3 mile(s) as the crow flies, distance by road may be significantly further.

Woolston Mead Rest Home, 4 Beach Lawn, Waterloo, Liverpool, Merseyside L22 8QA

Review from L L (Wife of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

The new manager has gone above and beyond her role. The difference to Woolston Mead she has brought, both to residents, staff and the upgrades in the building has made a huge difference, and is a credit to her. What she sets out to do, she accomplishes. Hopefully she will bring many more improvements,

which can only enrich the experience for the residents, staff and relatives. Well done!

Reply from Marie Parkinson, Registered Manager at Woolston Mead Rest Home

Thank you so much for your kind words. I'm really pleased to hear that the changes have made a positive difference to residents, staff, and relatives alike. None of this would be possible without the…read more

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Review from Nicola P (Friend of Resident) published on 4 June 2025 Submitted via Website • Report

Overall Experience

My friend is a resident here and from the minute she moved in all the staff/managers have been excellent with her. She had a stroke a couple of years ago which affected her speech, so my friend struggles with communication and I have experienced the staff being very patient with her and my friend tells

me she feels able to speak to the staff if she has any worries. My friend tells me that she really likes all the staff. The home is always clean and tidy and my friends room is always clean and tidy. I know my friend struggles to settle anywhere but each time I come to see her she seems happy and settled. If I can't get down I will with and the staff are always happy to let me know how she is or to pass her the phone to her. And I can tell she is ok. The manager is very approachable and I feel I can speak to her if I need to discuss anything. I feel I can go home and know my friend is safe and happy and being looked after.

Reply from Marie Parkinson, Registered Manager at Woolston Mead Rest Home

Thankyou so much for your lovely comments, as a manager I take great pride in knowing my residents are happy and well cared for, I Have a great staff team and i will pass on your kind words

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Review from S S (Friend of Resident) published on 24 March 2025 Submitted via Website • Report

Overall Experience

My Friend's stay was a difficult one as she was badly incapacitated due to a fall. The staff were caring and kind and did all they could for her.
The room was only suitable for a short stay and it went on too long for the situation. It would be difficult for those with full awareness to have much social

interaction with others as many residents have dementia of varying degrees. The main problem was due to the Social worker not finding another more suitable placement quicker. The best part of the home was the staff being so patient and kind.

Reply from sanjay Raja, Deputy Manager at Woolston Mead Rest Home

Thank you so much for the clarification of the negative review. My staff are really happy to know this and they feel very appreciated .Our aim was to make her happy and care for her as much as…read more

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Review from L B (Resident) published on 12 March 2025 Submitted via Website • Report

Overall Experience

I am a wheelchair user and spent 6 months in this hellhole. Staff were lovely but ran on a minimum staffing level and so were overworked. Their roles were changed continually, one day a carer next day cook or cleaner. Building and contents were old decreped, cheap and nasty with no disabled access.

Food was appalling. Frozen, burnt or uncooked tiny portions. Always cold,often slop you wouldn't give to a dog. No fresh food , fruit or vegetables I ended up in hospital with food poisoning (a nice break). Bought my own food after this so lived all winter on sandwiches etc. Showers only possible at 2pm. 98% of residents had dementia. Anyone with full capacity was, as a result ,socially isolated. I spent every day and night lying on my bed. This did untold damage to my physical and mental health.

Reply from Sanjay Raja, Deputy manager at Woolston Mead Rest Home

We are sorry that you feel this way. Your placement was an emergency into the care home and for a very short stay of a few weeks by your social worker ,who in fact took 6 months to find you a new care…read more

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Review from Paula C (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report

Overall Experience

My mum has been living at Woolston Mead for 3 years due to no longer being able to care for herself at home. She always tells me that she loves the staff and that the food is lovely. I find the staff to be polite and helpful with both my mum and myself when I have dealt with them. The home is a lovely

old property in a nice location not too far from the beach. It is always clean and tidy when I visit and Mum has a nice room of her own. I think that the manager is having a positive impact on the home and have seen improvements since she joined. She is approachable and helpful when I have discussed anything relating to my mum's care.

Reply from Anna Lyczek, Manager at Woolston Mead Rest Home

Thank you for your kind words. From all staff.

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Review from Karen M (Niece of Resident) published on 14 January 2025 Submitted via Website • Report

Overall Experience

The staff at Woolston Mead are always pleasant and are patient, supportive and caring towards my uncle who has struggled with now having to reside in a care home and leave his own home. They attend all medical appointments with him and treat him with respect and kindness.

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Review from Colette H (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report

Overall Experience

My dad has been a resident here for 5 months and I have no hesitation in recommending the care home. The staff are so kind and caring and polite. The home is very clean and spacious. It's obvious that all the staff care very deeply for the residents. The manager is always on hand to answer questions

I may have about my dad's care.

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Review from Joanne V (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report

Overall Experience

My Father's health and quality of life improved so much under the care of Woolston Mead. The staff are so friendly and helpful, the management are always contactable and work with you to resolve any issues that may arise. I would be happy to recommend Woolston Mead to anyone needing a rest home for

a loved one.

Reply from Anna Lyczek, Manager at Woolston Mead Rest Home

Thank you for you kind words. The manager and staff.

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Review from Jennifer H (Daughter of Resident) published on 23 March 2023 Submitted via Website • Report

Overall Experience

My Dad has been in the care home for five years. The staff are kind and very friendly and have looked after and treated my Dad like a member of the family. He hasn’t been well recently and they have stepped up and taken good care of him and kept the family well-informed throughout.

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Review from Marie H (Daughter of Resident) published on 23 March 2023 Submitted via Website • Report

Overall Experience

No stars. My mum had an unwitnessed fall in August 2022, 4 weeks after CQC had stated residents were at an increased risk and gave them a requires improvement. Mum was checked at 4.00 and found after 7.00am at the bottom of a full flight of stairs which appears she may have hit her head on a stairlift.

The inquest stated her injuries were catastrophic, and she died after suffering for 10 days from a traumatic head injury.
Care Manager at the time now no longer there.
Care worker on duty that night who videoed mum lying motionless at the bottom of the stairs and sent it to a colleague not on duty via a mobile messaging app also no longer there.
They have had to do an action plan and lessons learnt so this situation will never happen again.
Risk assessments were miscalculated so mum had been classed at high risk 2 months before her death.
No condolences from the home and heard nothing from CQC. Still waiting from Safeguarding.
I regret every waking minute mum went into this god-forsaken place.

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Review from Annie W (Friend of Resident) published on 23 March 2023 Submitted via Website • Report

Overall Experience

The staff at Woolston Mead Rest Home are very friendly and down to earth. I'm always made to feel welcome. I've seen how caregivers treat the residents and am always impressed, especially by their attention to detail, that goes from the cooks to the cleaners too. I often chat with some of the residents

and they seem happy and content.

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Review from Joanne H (Daughter of Resident) published on 14 March 2023 Submitted via Website • Report

Overall Experience

This is a lovely care home and the staff are so caring, my mum is well-cared for and loved by all the staff. I wouldn't want her anywhere else to be honest. We as a family are always welcomed when we visit and I've seen for myself the care and respect given to other residents, not just my mum.

Reply from Sanjee Dona, Manager at Woolston Mead Rest Home

Hi Joanne,
Thank you very much for your lovely feedback. Really appreciate it. It is a pleasure to look after mum.

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Review from A M (Son-in-law of Resident) published on 17 January 2023 Submitted via Website • Report

Overall Experience

This place is disgusting. Visited today and found my family member looking very uncared for. The lounge the residents were sitting in stank of urine and there were stains all over the floor. No Christmas decorations up or anything, only a pathetic looking tree in the corner of the room. The management

and owners of this place should be ashamed that they are leaving people like this.

Reply from The Manager at Woolston Mead Rest Home

The complainer had not followed the complaints procedure and notified the person in charge in order to evidence and clarify matters on the day. The complaint was investigated straight away. We did not…read more

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Review from Pam M (Daughter of Resident) published on 9 October 2020 Submitted via Website • Report

Overall Experience

The staff in Woolston Mead are absolutely lovely. So caring and patient. Nothing is a trouble to them. They reassure the residents and put them at ease constantly. My mum was a resident here for a few months but unfortunately had to go into a nursing home due to health issues. She was so sad that she

couldn't stay on as shed settled in and loved the staff. It was like a home from home and we miss them.

Reply from Gillian Myles, Manager at Woolston Mead Rest Home

Thank you for your kind words. I know this will bring a much-needed smile to all the staffs' faces when I show them. This has been a tough time for everyone but our staff have given their all to try…read more

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Review from Sue M (Daughter of Resident) published on 9 December 2016 Submitted via Website • Report

Overall Experience

My mum has been a resident at Woolston Mead care home since August 2014.

Since going to live at Woolston Mead my mums quality of life has improved considerably. She has put weight on as she is eating better and she enjoys what she eats. She sleeps better than she did when she lived alone, she likes

to stay up late and the carers are happy to help her to bed when she's ready to go to bed, she doesn't have to go to bed when she's told to.

My mum enjoys banter with the care staff, they are all very friendly and pleasant with my mum and the other residents. When I visit my mum, which is usually three times a week I can see for myself how caring the staff are to her and the other residents.

When I visit my mum she says " I love living here, everyone is so kind". This reduces my anxiety about her living in residential care.

My mum is a smoker, the Manager and staff have devised a care plan so that she can have a cigarette in a designated area regularly throughout the day.

Reply from John Lloyd, Manager at Woolston Mead Rest Home

I would like to thank any family member or friend of any of the residents with us at Woolston Mead who has given their time and effort to write a review with reference to Woolston Mead, we are like so…read more

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Review from Trish C (Niece of Resident) published on 9 December 2016 Submitted via Website • Report

Overall Experience

Since my auntie has moved in this autumn, I have been impressed with the genuine care and attention given to her by all of the staff.
Each resident is treated as an individual, staff are consistent with their care, demonstrating patience and humour daily. All care staff have worked to ensure that

her transition from her home to Woolston Mead has been smooth, accommodating & suitable to her needs & requirements.

Reply from John Lloyd, Manager at Woolston Mead Rest Home

I would like to thank any family member or friend of any of the residents with us at Woolston Mead who has given their time and effort to write a review with reference to Woolston Mead, we are like so…read more