Woolston Mead Rest Home

Our Mum has been a resident here since October 2025. I have to say that Marie (Manager) and her team have been nothing short of amazing. Mum was more than a handful due to her physical and medical conditions, being totally reliant on the support of others to be able to do even the simplest of daily living tasks. After being discharged straight to Woolston Mead from hospital, from day one. I have to say that the level of care and attention to detail in making sure that all residents, including Mum, are as comfortable as they can be, is quite frankly excellent.

The staff have been excellent in dealing with our mother's needs and always do this with a smile and are also very good at engaging with all the residents and encouraging them to take part in activities. A special mention does go to the Manager Marie. Who has turned the care home around since her arrival into a well run operation. Marie makes sure all family needs are listened to and if possible put into place.

My husband has been a respite resident at Woolston Mead Residential home since November 2025. He has complex needs and all staff members have been Patient, kind and treated him with respect at all times. I truly appreciate the care he receives here. My husband says "It's the best respite care home that I have stayed in" and he has stayed in a few. So that is testament to the care he receives. Thank you to each and every staff member at Woolston Mead.

When my my mum first came here she was very nervous but now she is so happy, and us as a family are so happy with her her care the staff are all amazing, make us feel welcome also the way they are with my mum is lovely to see

The new manager has gone above and beyond her role. The difference to Woolston Mead she has brought, both to residents, staff and the upgrades in the building has made a huge difference, and is a credit to her. What she sets out to do, she accomplishes. Hopefully she will bring many more improvements, which can only enrich the experience for the residents, staff and relatives. Well done!

The room was only suitable for a short stay and it went on too long for the situation. It would be difficult for those with full awareness to have much social interaction with others as many residents have dementia of varying degrees. The main problem was due to the Social worker not finding another more suitable placement quicker. The best part of the home was the staff being so patient and kind.

I am a wheelchair user and spent 6 months in this hellhole. Staff were lovely but ran on a minimum staffing level and so were overworked. Their roles were changed continually, one day a carer next day cook or cleaner. Building and contents were old decreped, cheap and nasty with no disabled access. Food was appalling. Frozen, burnt or uncooked tiny portions. Always cold,often slop you wouldn't give to a dog. No fresh food , fruit or vegetables I ended up in hospital with food poisoning (a nice break). Bought my own food after this so lived all winter on sandwiches etc. Showers only possible at 2pm. 98% of residents had dementia. Anyone with full capacity was, as a result ,socially isolated. I spent every day and night lying on my bed. This did untold damage to my physical and mental health.

My mum has been living at Woolston Mead for 3 years due to no longer being able to care for herself at home. She always tells me that she loves the staff and that the food is lovely. I find the staff to be polite and helpful with both my mum and myself when I have dealt with them. The home is a lovely old property in a nice location not too far from the beach. It is always clean and tidy when I visit and Mum has a nice room of her own. I think that the manager is having a positive impact on the home and have seen improvements since she joined. She is approachable and helpful when I have discussed anything relating to my mum's care.

The staff at Woolston Mead are always pleasant and are patient, supportive and caring towards my uncle who has struggled with now having to reside in a care home and leave his own home. They attend all medical appointments with him and treat him with respect and kindness.

My dad has been a resident here for 5 months and I have no hesitation in recommending the care home. The staff are so kind and caring and polite. The home is very clean and spacious. It's obvious that all the staff care very deeply for the residents. The manager is always on hand to answer questions I may have about my dad's care.

My Father's health and quality of life improved so much under the care of Woolston Mead. The staff are so friendly and helpful, the management are always contactable and work with you to resolve any issues that may arise. I would be happy to recommend Woolston Mead to anyone needing a rest home for a loved one.

My Dad has been in the care home for five years. The staff are kind and very friendly and have looked after and treated my Dad like a member of the family. He hasn’t been well recently and they have stepped up and taken good care of him and kept the family well-informed throughout.

I regret every waking minute mum went into this god-forsaken place.

The staff at Woolston Mead Rest Home are very friendly and down to earth. I'm always made to feel welcome. I've seen how caregivers treat the residents and am always impressed, especially by their attention to detail, that goes from the cooks to the cleaners too. I often chat with some of the residents and they seem happy and content.

This is a lovely care home and the staff are so caring, my mum is well-cared for and loved by all the staff. I wouldn't want her anywhere else to be honest. We as a family are always welcomed when we visit and I've seen for myself the care and respect given to other residents, not just my mum.

This place is disgusting. Visited today and found my family member looking very uncared for. The lounge the residents were sitting in stank of urine and there were stains all over the floor. No Christmas decorations up or anything, only a pathetic looking tree in the corner of the room. The management and owners of this place should be ashamed that they are leaving people like this.

The staff in Woolston Mead are absolutely lovely. So caring and patient. Nothing is a trouble to them. They reassure the residents and put them at ease constantly. My mum was a resident here for a few months but unfortunately had to go into a nursing home due to health issues. She was so sad that she couldn't stay on as shed settled in and loved the staff. It was like a home from home and we miss them.

My mum has been a resident at Woolston Mead care home since August 2014.

Since going to live at Woolston Mead my mums quality of life has improved considerably. She has put weight on as she is eating better and she enjoys what she eats. She sleeps better than she did when she lived alone, she likes to stay up late and the carers are happy to help her to bed when she's ready to go to bed, she doesn't have to go to bed when she's told to.

My mum enjoys banter with the care staff, they are all very friendly and pleasant with my mum and the other residents. When I visit my mum, which is usually three times a week I can see for myself how caring the staff are to her and the other residents.

When I visit my mum she says " I love living here, everyone is so kind". This reduces my anxiety about her living in residential care.

My mum is a smoker, the Manager and staff have devised a care plan so that she can have a cigarette in a designated area regularly throughout the day.

Each resident is treated as an individual, staff are consistent with their care, demonstrating patience and humour daily. All care staff have worked to ensure that her transition from her home to Woolston Mead has been smooth, accommodating & suitable to her needs & requirements.