






The Allandale Care Group Ltd have provided care provision within the Heswall area for over 50 years and are well known and respected in the area.
The Croft comprises of 10 bedrooms which are spacious, bright and tastefully decorated, each room is individually styled, 8 rooms have en-suite facilities, and 2 with their own appointed separate facilities.
All rooms have ariel point, telephone socket and nurse call bell.
The Croft has a tastefully...
Care Provided by The Croft
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 10 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees for respite residential placement are priced at £1457
Where local authority funding is in place a third party top up is required.
The price(s) shown are provided by the care home. Contact The Croft for full pricing details and T&Cs.
Contact The Croft to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Allandale Care Group Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Joanne Evans(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 1
Room Information
- Single Rooms (10)
Visiting
- Visitors welcome at any time
Parking
- Car parking available
The Croft Reviews (55)
The Croft has a Review Score of 9.7 (9.712) out of 10, based on 19 reviews in the last 2 years.
Over all time The Croft has 55 reviews.
I was very impressed by both places.
But The Croft with just 10 residents felt the right place for Mum.
The relaxed and friendly atmosphere is wonderful. Staff always make time to speak to visitors and residents. They are very supportive, warm and caring.
They took time to get to know Mum well and encourage her independence. The care she receives is excellent.
I have observed everyone from the office to cleaners, cooks, carers, being involved and contributing to the benefit and well-being of all the residents.
The teamwork is exemplary.
Family members are always welcome at any time and are involved and updated on any changes promptly.
We are very fortunate to have found this home for Mum and the dedicated staff have come to feel like extended family members.
Thank you for this lovely review. Mum is a pleasure to care for.
Have been meaning to do this for a few weeks (sorry). Following a long traumatic stay in hospital that I never thought she’d come out of, our family had to make the tough decision to look for a care home for Mum as Dad could no longer manage and neither myself or my brother live near enough to help more. Cannot thank their general manager enough, she’s held our hands and guided us from the initial viewing, liaised with our useless social worker to get Mum safely settled. She arrived very frail and bewildered, fast forward to now she’s eating, dancing and literally skipping around, which she used to do a long time ago, but most importantly she has her smile back. All the staff are amazing so friendly, caring and treat Mum with such dignity. Nothing is too much trouble. You feel like you’re in someone’s home, it’s immaculate, the rooms are lovely with beautiful furnishings and attention to detail. The menus look great, keep saying to Dad to have a meal up there, he’s even planning to reside there! Thank you so much.
Thank you so much Jenny. Mum is an absolute delight and brings so much laughter, we love her and her smile.
The croft is very well run. With the highest standard of care to all patients, and very clean. All the staff should be given a gold star for all their hard work. Well done to everyone at The Croft.
Thank you so much for your kind words, they certainly do deserve a gold star.
She couldn’t have asked for better care in such a lovely, friendly, and cozy environment. Within a very short time of arriving, she was much better and a bit more like her old self. She was well-fed, helped to take her medication and she started to sleep well. She became quite forgetful and would often say that she hadn't eaten anything for breakfast. Some staff would frequently make her more toast and tea. Nothing seemed to be too much trouble.
All the staff treated her with respect and kindness and chatted with her as if she was an old friend. They were sensitive to her sadness at the loss of her independence, always quick to call for medical help if it was needed, and extremely professional in dealing with her complex medical needs. I particularly appreciated their support for me and my family.
Thank you so much for your lovely kind words. Our carers really enjoyed caring for your Mum she is sadly missed.
The Croft, staff and management were truly amazing. From the time of visiting my father in the Hospital before being released to the Croft, to the time in the home, the care provided was exceptional and went well beyond our expectations. The Croft doesn’t just provide care, it provides a loving family environment for all residents and families visiting. Constantly keeping us updated on a daily basis with care reports was a blessing and peace of mind to know my father was being cared for 24/7. Having spoken to regional care organisations on the Wirral, they all reported the same comments - how impressed they were with the Croft! A huge thank you from all the family.
Thank you so much for your kind words. It was our pleasure to look after dad. As a company we were immensely proud of how our staff cared for him, they went above and beyond.
From day one staff were welcoming and got to know her personality and needs. As time has gone on and her confusion increased the staff have adapted their support. They look after her well and try to jolly her along if she is feeling down. They understand her personality and try to keep her in good spirits. Because it’s small there is always someone nearby and staff pop in with a smile and a cup of tea quite often. The food is good. She is well cared for and the staff keep the family up to date about her care. We (her children) feel we can speak with staff to discuss our mum and feel welcome when we visit. The staff work very hard. Activities have improved a lot which is good. I haven’t rated activities- no reflection on the excellent activities coordinator. We think it would be better still if more hours were possible as she is no longer really able to keep herself occupied.
Thank you so much for your review. Our new activities lady has made a huge difference over both of our homes and our residents are certainly benefiting from some new activities. We also look forward to the arrival of a brand new mini bus in the next couple of months and look forward to taking our ladies and gents out for day trips.
The Croft is a wonderful place - thank you to all.
Our reviews are always so appreciated.
I would absolutely have no hesitation in recommending The Croft to anyone requiring care for a sick or elderly relative. My wife is fully immobile and requires significant care. The staff have been not just professional in their care and attention towards her but their humanity, compassion and sensitivity have gone beyond what I and my family had expected in a care facility. They don't just care for my wife, they look after all of our family and friends when they visit and they literally can't do enough for any of us. It is such a personal approach they take to the individual and their family that it really does stand out as going beyond what the requirements of a care facility would typically provide and I am so thankful for that. What is a very difficult time has been made that much easier by the staff who keep us going with their light relief, their genuine care for my wife and us all and their humour, which I am incredibly grateful for.
What a wonderful review. Thank you so much for your kind words.
The difficulty families face watching their loved ones slowly mentally disappear is such a painful process. When the time comes to move them to a place of safety it is sad and the burden of guilt hangs heavy.
The support I had through this transition in my life and that of my mum's was more than I could have ever hoped for. Nothing was too much trouble for the staff; to talk, to reassure, to comfort; making me feel that my decision was the right one.
It is a joy to visit my mum at The Croft. She is happy, comfortable, content, and so well cared for.
I look on the staff as our extended family now. After I leave I know that Mum's 'family' are looking out for her when I'm not there.
Thank you everyone. You are brilliant!
Thank you for your kind words. It is a pleasure to care for Mum, always lovely to get a review like this.
It isn't easy to choose a residential home for someone who you love and who has always been independent in their living. Choosing the right location for Mum was based on a 'feeling' that this location was going to be the right one for her, in terms of personal care as well as mental health. The management at The Croft helped me through a traumatic time in moving Mum from a hospital to their home. Within days, she had settled in and now enjoys their fabulous care (wonderful food) which is delivered with so much consideration and respect. All of the team are welcoming of visitors at any time, which is reflective of the confidence they have that everything is always spot on. This peace of mind is invaluable.
Chandler, Jo, Sheila and all the team at The Croft.
I cannot fault the love and care given to my mum from the top chief executive to the whole team including care staff, day and night team, domestic staff, cook, caretaker, and activities coordinator. My mum passed away peacefully with staff who loved her, they showed dignity and utmost respect. I have lost my mum but also my extended Croft family. I can only offer sincere thanks for the last five years.
Sometimes, as care workers, we don't always get the recognition that we deserve. Reviews like this make it all worthwhile. Thank you to you and your family, we will miss her greatly as she was such a huge character. Please do come back and visit us.
I feel that my nan is in a safe, clean, happy, professional place. We love to visit. I am one of her three grandsons and we feel comfortable visiting. Any issues are addressed. Very happy, friendly staff who always take the time to speak to us.
My wife and I were very happy with what we saw at The Croft. It was clear to us that the staff were dedicated to the running of the care home and this shone through in their approach and obvious wellbeing of the resident we visited. The measures taken to safeguard against covid are a good example of the diligence demonstrated.
Thanks so for your kind words. The measures the home takes to safeguard against Covid have proved to be successful.
Mum is happy and content.
I feel confident that she is well cared for and has every that she needs.
Staff work too hard - need more staff but do understand that issues with recruitment.
Absolutely recommend The Croft Care Home to all my friends and family, such lovely manners and care from all staff toward my nan and all family members. We can't thank you all enough. The cleanliness of the place and food was brilliant.
Thanks, Amanda for your kind words. We really appreciate it.
We feel so fortunate to have found The Croft for my mother. The staff are professional, caring and always good-humoured. They go above and beyond to attend to Mum's needs whether it's providing food that she can eat, (she has become increasingly fussy) or company and sharing a joke when she needs cheering up. They are proactive when they think she needs medical care and keep the family up to date. They are always welcoming to the family when we visit. It is a small home so the residents get personal attention from the staff. Mum has a nice bright room that was freshly decorated before she moved in.
Thank you so much for your lovely words. The staff work really hard to create a home from home for our residents.
We, and he, have been so impressed by the level of care, attention to detail and kindness shown by all the staff in the home. Nothing is too much trouble and the staff show genuine love and care for the residents and their families. This has been especially evident through the lock-down with the Coronavirus crisis.
The food is also excellent and the activities co-ordinator and other staff do a great job in keeping interests going.
I would highly recommend the care at The Croft.
We are all very happy your father has chosen to remain here, he is much loved by the staff here. The Croft team are passionate about the home, the people who live here and it is nice to know that this is recognised we try our very best every day.
From viewing this home was fantastic. Staff from all levels friendly, caring. Chefs provide lovely, homely food and care about presentation etc. Staff ratio to patients great, always someone available. Buzzers do not buzz for long before attendance. Can't fault it, Mum so happy and well looked after.
Thank you so much for your lovely review. It is important to us all that you feel confident in the service we provide, we do pride ourselves on our personal touch and genuine commitment to everyone we care for.
My mum was invited for lunch before she stayed so that she could meet the residents and staff, a nice touch which gave her more confidence about staying.
Mum is visually impaired so she was very pleased that she received plenty of help and guidance from the wonderful and friendly staff, most of whom have worked there for some considerable time. She enjoyed ‘really good food’ especially all the desserts and has put a few extra pounds on! She also enjoyed a number of activities and entertainment.
I would like to thank all those who contributed to making Mum's stay safe and enjoyable.
Thank you for your kind review, it is good to hear that you were all happy with the service you received and hope to see you again soon.
I was made and felt welcome making it easy to "settle in". The atmosphere is a happy one and visitors feel welcome. Privacy is respected, the food is varied, attractively served and nourishing. My family and friends are relieved that I am settled in such a homely place and which is near my former home and therefore easy to find with good parking.
Thank you for your kind response, we are so pleased you are happy here at the Croft.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 November 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Croft.
There are no upcoming events for The Croft.
Awards / Recognitions (1)
- 12 Apr 2026Recipient: The Croft
Accreditations
There are no accreditations posted yet for The Croft.
Meet the Team (6)

Executive leader with a comprehensive management background extending to 19+ years in the Healthcare Industry as a Chief Executive Officer for high-growth organisations as well as his own 22 Care Home Portfolio.
Having sold his portfolio in 2021, Chandler Warren enlisted his services to Allandale Care Group and dedicated his time and passion to this outstanding Charity Group. As the Chief Executive Officer of the care homes group, Chandler has surrounded himself with the most qualified and dedicated team of care home professionals available.
Chandler is a very passionate, compassionate and hands-on CEO who thrives in the care of the elderly and has a real dedication to achieving excellent standards of care.

I had spent 20 years working in retail before changing career in 2013 and moving into the Health and Social care sector as a domiciliary carer. I progressed to manager of the company and within 2 years gained a Good in all areas with CQC. I completed my level 5 diploma in 2015
Moving to residential care in 2017 I became registered Manager at Heathermount where I stayed for 4 years.
During this time, the home was visited by CQC and gained a GOOD in all areas of inspection.
In 2021 I was promoted to General Manager of Allandale Care Group, and I am also the Nominated Individual with CQC.. My main duties are to oversee all regulated activities and ensure our services are well run.
In my free time, I like to listen to music, of all kinds, and I am a huge football fan, especially Liverpool FC. I have 3 Grandchildren who spend a lot of time at ‘nanny’s’ house.
I am very passionate about my job and want both homes to be the best they possibly can be so that our residents are happy, comfortable and safe. It is also important to me that our families and friends feel secure knowing that their loved ones are well cared for.

I have 10 years of experience in the care industry. I started my career as a mental health support worker whilst I was studying a level 3 childcare and education qualification.
Whilst working as a mental health support worker I discovered my passion for providing care and support to vulnerable individuals and that I wished to progress within the health and social care sector. In the following years, I worked across several services providing care to vulnerable adults of all ages. In 2018 I was employed as a senior healthcare assistant within an elderly residential home, and I knew straight away that this is where my heart lies, I felt like I was home. In 2019 I started working towards a bachelor’s degree in health and social care whilst working full time. I initially started the degree as I have always been an avid learner and wished to enhance my knowledge in all areas of the health and social care sector. I started my career as a registered manager in early 2021, I joined Allandale Care Group as a registered manager in June 2023. During my brief time at Allandale Care Group, I have supported my team to achieve an ‘excellent’ rating when inspected by PAMMS, my team and I are enormously proud of this achievement.I look forward to my future within Allandale Care Group.

I have always worked in the financial background for at least 30 years. Working in different sectors of the industry I have gained numerous years of valuable experience in all fields.
I have worked on trading desks in the raw commodities industry looking after high-volume invoicing and credit control, reporting to the Directors, and dealing with our European customers. I enjoyed a period within the Sea safety industry looking after the accounts for all our offices located up and down the country and dealing with all the stock involved. I have also worked within the construction sector, which was extremely demanding and busy, looking after payroll for our subsidiary companies and dealing with CIS, and a high level of invoicing and accountancy reporting.
I have studied at college to gain my AAT Certification.
After taking a break to look after my family and raise my children, I decided I wanted to go back to work. I was approached by Allandale Care Group for an interview, I was extremely impressed with the Overall engagement with the staff and employees. No stone is left unturned, the respect and work ethos are very apparent from all. I am a compassionate person with a caring nature and did not hesitate to accept the job offer from the CEO Of Allandale Care Group and look forward to many years ahead.
In my free time, I engage in lots of activities with my family. I come from a big family and my house is always full of friends and family.

I chose to become a care assistant because working with elderly people has always been a passion of mine, and it deepened ever since I cared for my mum during the final months of her life, whilst it was difficult at the time I understood it wasn’t about how I felt, it was about how my mum felt. I aimed to ensure that she was comfortable, not in pain, comforted and overall someone who was there for her. This is why I feel that working alongside people who struggle for various reasons whether it be age or illness and helping them feel independent again is something I hold close to my heart.
Being a care assistant who can provide physical and emotional support to those in need, being a good listener, a good team member, and being a listening ear to not only the residents but their families as well if they need to talk, and being the reassurance, they need when they are scared. Being able to share their happy memories with them and creating more happy experiences for them when they may believe it is no longer possible is what I aim to achieve. That within itself is one of the main reasons why I am passionate about this type of work, being able to give back to people who have helped people throughout their lives is a small token of appreciation to me.
I joined Allandale Care Group in 2019 as a night care assistant, and since then I have developed my skills and knowledge with support from everyone from care staff to management. I have been given the opportunity to take on the role of Care team Leader which I am immensely proud of. I can only thank the Management for this as the support they have given me and continue to have only helped me grow within my role.Kate progressed to deputy manager in 2024.

Alison is a dedicated and highly experienced care professional who is a qualified Care Home Assistant Practitioner and a Certified Dementia Mapper through Bradford University. With many years of hands-on experience in the care sector, Alison brings both advanced knowledge and practical expertise to her role, ensuring high standards of person-centred care.
Alison holds an NVQ Level 4 in Leadership and Management, reflecting her strong leadership skills and commitment to professional development. Alison is passionate about supporting and mentoring care teams, promoting best practices, and continually improving the quality of care provided.
Alison has a genuine love for working with the elderly generation and is deeply committed to making a positive difference in people’s lives. She believes in treating every individual with dignity, respect, and compassion, and takes pride in creating meaningful connections that enhance wellbeing and quality of life.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Croft to verify any information. View our terms and conditions. The Croft has an Enhanced Service -more info.