






The Allandale Care Group Ltd have provided care provision within the Heswall area for over 50 years and are well known and respected in the area.
The Croft comprises of 10 bedrooms which are spacious, bright and tastefully decorated, each room is individually styled, 8 rooms have en-suite facilities, and 2 with their own appointed separate facilities.
All rooms have ariel point, telephone socket and nurse call bell.
The Croft has a tastefully...
Care Provided by The Croft
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 10 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees for respite residential placement are priced at £1457
Where local authority funding is in place a third party top up is required.
The price(s) shown are provided by the care home. Contact The Croft for full pricing details and T&Cs.
Contact The Croft to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Allandale Care Group Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Joanne Evans(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 1
Room Information
- Single Rooms (10)
Visiting
- Visitors welcome at any time
Parking
- Car parking available
The Croft Reviews (55)
The Croft has a Review Score of 9.7 (9.712) out of 10, based on 19 reviews in the last 2 years.
Over all time The Croft has 55 reviews.
Has a very homely atmosphere where residents are really cared for individually.
Thank you so much for your kind review, we appreciate your feedback and will continue to do all we can to make sure you are happy with the service you receive.
Well, what can I say? My old friend transferred from another residential home less than 2 months ago and is so relieved he did. There is no comparison. Early days but he settled very quickly into this small, friendly and homely environment. He describes his room as ideal and has personalised it with furniture and TV. He recognises the staff are all so friendly and caring and values the personal care and attention they give. The food is a treat (as is the occasional wine). He also values not having to fit into a set routine in terms of getting up, meals etc. I personally have had experience of a number of care homes and, so far, can't find fault with The Croft.
Our mum was very anxious about staying in a home and she was soon reassured enough to relax and become very settled.
The staff at The Croft are truly wonderful, genuine and caring.
A two-week stay for respite looks set to become a longer stay.
Thank you for your kind review, The team at the Croft are genuinely dedicated to providing the highest standards, we are so pleased that your mother in law has settled so well and the feedback you have provided motivates us all to carry on working hard to make a difference to those we support.
My mother has been a resident at The Croft nearly 4 years and she has received exemplary care. Recently she was poorly and the staff treated her with loving kindness. They took extra care of her so she did not have to go into hospital. I am most grateful for the care she receives. The Manager is excellent and all the staff work as a team. It is a home from home.
Thank you so much for your kind review, the staff team and Allandale Care Group are committed to delivering the highest standards and genuinely value your continued support.
The Croft is a nice, friendly place to live and I would recommend it to anyone who is looking for a comfortable home for a relative or friend.
The staff are always helpful and have a number of activities for the residents.
Brilliant. Hope I end up in a home as good as this!
Thank you for your kind review and for your continued support.
My friend seems to be enjoying her stay and the company she has. Would recommend.
Thank you for your kind review, it is important to us all at the Allandale Care Group that everyone involved experience a family atmosphere, and we are happy that this has been your experience of us, genuine warmth, committed staff and supportive friends and family it possible.
The Croft is a lovely, friendly place to stay. The staff are fantastic and really get to know the residents and families of residents. The care is second to none in every aspect and my mother-in-law is very happy. She is eating better than she used to and enjoys all the activities that happen daily. I would highly recommend The Croft to anyone looking for care for an elderly relative.
Thank you for your kind review. The team work incredibly hard to provide activities that everyone can engage in, it is reassuring to know that what the team are committed to providing is having such a positive effect.
Really happy with everything at The Croft. Always a great atmosphere and my nan is looked after very well. Would recommend The Croft and the care to friends and family.
Thank you for providing such a lovely review. It is important to us all at the Allandale Care Group that families and friends feel welcome and involved at The Croft as all of you help the team and the residents create such a warm homely atmosphere.
Have been involved with people in this home for the past 5 years, during which a lot has been done to improve the facilities i.e toilets and washing facilities in the rooms. I have always been very impressed with the quality and caring nature of the staff. I would not hesitate to recommend the facility to anyone.
Thank you for your kind review, we aim to provide the highest standards of care and the team at The Croft and the Allandale Care Group have worked incredibly hard in all that we do.
Every day the meals are excellent. The staff are extremely friendly and will make every effort to make my stay complete. I enjoy the social side of being involved in quizzes, what they have periodically.
A warm thank you for your very kind review, we are all genuinely committed to ensuring that you feel happy and supported during your stay at The Croft.
5 months into her care in this home I can see real progress in my parent who is a resident here. Food is plentiful and well made. Visitors are always made a cup of tea and I can visit whenever suits which has made the transition for mum much easier. Rooms are well decorated and senior staff always responsive when I raise questions. With only 10 rooms The Croft is a great introduction for someone new to care. Regular musician visits are really popular and the home hosts parties for special birthdays.
My mother went into respite care, for the first time ever, at The Croft in May 2017 for one week. She was very apprehensive about going into a care home but when I collected her a week later she spoke highly of the home. Therefore when my husband and I felt we needed another break, she went in again for another week in August 2017. She was quite relaxed about going in this time and when I collected her a week later appeared to have enjoyed her stay. She had made friends with other residents and was complimentary about the staff, food and accommodation.
I have been impressed with the staff understanding my severe breathing problem and assisting me to cope. Overall, I am very happy with the day to day routine and satisfied with my general care. I have no complaint regarding the conduct of the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 November 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Croft.
There are no upcoming events for The Croft.
Awards / Recognitions (1)
- 12 Apr 2026Recipient: The Croft
Accreditations
There are no accreditations posted yet for The Croft.
Meet the Team (6)

Executive leader with a comprehensive management background extending to 19+ years in the Healthcare Industry as a Chief Executive Officer for high-growth organisations as well as his own 22 Care Home Portfolio.
Having sold his portfolio in 2021, Chandler Warren enlisted his services to Allandale Care Group and dedicated his time and passion to this outstanding Charity Group. As the Chief Executive Officer of the care homes group, Chandler has surrounded himself with the most qualified and dedicated team of care home professionals available.
Chandler is a very passionate, compassionate and hands-on CEO who thrives in the care of the elderly and has a real dedication to achieving excellent standards of care.

I had spent 20 years working in retail before changing career in 2013 and moving into the Health and Social care sector as a domiciliary carer. I progressed to manager of the company and within 2 years gained a Good in all areas with CQC. I completed my level 5 diploma in 2015
Moving to residential care in 2017 I became registered Manager at Heathermount where I stayed for 4 years.
During this time, the home was visited by CQC and gained a GOOD in all areas of inspection.
In 2021 I was promoted to General Manager of Allandale Care Group, and I am also the Nominated Individual with CQC.. My main duties are to oversee all regulated activities and ensure our services are well run.
In my free time, I like to listen to music, of all kinds, and I am a huge football fan, especially Liverpool FC. I have 3 Grandchildren who spend a lot of time at ‘nanny’s’ house.
I am very passionate about my job and want both homes to be the best they possibly can be so that our residents are happy, comfortable and safe. It is also important to me that our families and friends feel secure knowing that their loved ones are well cared for.

I have 10 years of experience in the care industry. I started my career as a mental health support worker whilst I was studying a level 3 childcare and education qualification.
Whilst working as a mental health support worker I discovered my passion for providing care and support to vulnerable individuals and that I wished to progress within the health and social care sector. In the following years, I worked across several services providing care to vulnerable adults of all ages. In 2018 I was employed as a senior healthcare assistant within an elderly residential home, and I knew straight away that this is where my heart lies, I felt like I was home. In 2019 I started working towards a bachelor’s degree in health and social care whilst working full time. I initially started the degree as I have always been an avid learner and wished to enhance my knowledge in all areas of the health and social care sector. I started my career as a registered manager in early 2021, I joined Allandale Care Group as a registered manager in June 2023. During my brief time at Allandale Care Group, I have supported my team to achieve an ‘excellent’ rating when inspected by PAMMS, my team and I are enormously proud of this achievement.I look forward to my future within Allandale Care Group.

I have always worked in the financial background for at least 30 years. Working in different sectors of the industry I have gained numerous years of valuable experience in all fields.
I have worked on trading desks in the raw commodities industry looking after high-volume invoicing and credit control, reporting to the Directors, and dealing with our European customers. I enjoyed a period within the Sea safety industry looking after the accounts for all our offices located up and down the country and dealing with all the stock involved. I have also worked within the construction sector, which was extremely demanding and busy, looking after payroll for our subsidiary companies and dealing with CIS, and a high level of invoicing and accountancy reporting.
I have studied at college to gain my AAT Certification.
After taking a break to look after my family and raise my children, I decided I wanted to go back to work. I was approached by Allandale Care Group for an interview, I was extremely impressed with the Overall engagement with the staff and employees. No stone is left unturned, the respect and work ethos are very apparent from all. I am a compassionate person with a caring nature and did not hesitate to accept the job offer from the CEO Of Allandale Care Group and look forward to many years ahead.
In my free time, I engage in lots of activities with my family. I come from a big family and my house is always full of friends and family.

I chose to become a care assistant because working with elderly people has always been a passion of mine, and it deepened ever since I cared for my mum during the final months of her life, whilst it was difficult at the time I understood it wasn’t about how I felt, it was about how my mum felt. I aimed to ensure that she was comfortable, not in pain, comforted and overall someone who was there for her. This is why I feel that working alongside people who struggle for various reasons whether it be age or illness and helping them feel independent again is something I hold close to my heart.
Being a care assistant who can provide physical and emotional support to those in need, being a good listener, a good team member, and being a listening ear to not only the residents but their families as well if they need to talk, and being the reassurance, they need when they are scared. Being able to share their happy memories with them and creating more happy experiences for them when they may believe it is no longer possible is what I aim to achieve. That within itself is one of the main reasons why I am passionate about this type of work, being able to give back to people who have helped people throughout their lives is a small token of appreciation to me.
I joined Allandale Care Group in 2019 as a night care assistant, and since then I have developed my skills and knowledge with support from everyone from care staff to management. I have been given the opportunity to take on the role of Care team Leader which I am immensely proud of. I can only thank the Management for this as the support they have given me and continue to have only helped me grow within my role.Kate progressed to deputy manager in 2024.

Alison is a dedicated and highly experienced care professional who is a qualified Care Home Assistant Practitioner and a Certified Dementia Mapper through Bradford University. With many years of hands-on experience in the care sector, Alison brings both advanced knowledge and practical expertise to her role, ensuring high standards of person-centred care.
Alison holds an NVQ Level 4 in Leadership and Management, reflecting her strong leadership skills and commitment to professional development. Alison is passionate about supporting and mentoring care teams, promoting best practices, and continually improving the quality of care provided.
Alison has a genuine love for working with the elderly generation and is deeply committed to making a positive difference in people’s lives. She believes in treating every individual with dignity, respect, and compassion, and takes pride in creating meaningful connections that enhance wellbeing and quality of life.
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