






The Allandale Care Group Ltd have provided care provision within the Heswall area for over 50 years and are well known and respected in the area.
The Croft comprises of 10 bedrooms which are spacious, bright and tastefully decorated, each room is individually styled, 8 rooms have en-suite facilities, and 2 with their own appointed separate facilities.
All rooms have ariel point, telephone socket and nurse call bell.
The Croft has a tastefully...
Care Provided by The Croft
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 10 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees for respite residential placement are priced at £1457
Where local authority funding is in place a third party top up is required.
The price(s) shown are provided by the care home. Contact The Croft for full pricing details and T&Cs.
Contact The Croft to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Allandale Care Group Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Joanne Evans(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 1
Room Information
- Single Rooms (10)
Visiting
- Visitors welcome at any time
Parking
- Car parking available
The Croft Reviews (55)
The Croft has a Review Score of 9.7 (9.712) out of 10, based on 19 reviews in the last 2 years.
Over all time The Croft has 55 reviews.
My room is bright and spacious. Home from home.
I am very happy at the Croft.
We love having you here, thank you so much for your review.
I am very happy with the care my father receives at The Croft. His room and the lounge area are very comfortable and the small size of the home suits dad very well. The staff who care for dad on a day to day basis are excellent - over the past months they have taken the trouble to get to know dad and understand his needs, even though he communicates very little. They are kind, calm and patient - exactly what is needed.
Thank you so much for your kind words, Dad is a much loved resident at The Croft.
This is her first time in a care-home, previously she had lived independently and arrived here in March 2026 on a trial basis following a prolonged stay at hospital.
The Croft was not the only home we viewed, we did view others and we did ask around for other peoples experiences, opinions and recommendations. It was however the one that gave us the best first impression and as a family we are very pleased with our decision.
Mum has adapted really well to her new surroundings, has bonded very nicely with ALL of the wonderful staff, enjoys the excellent meals, benefits significantly from the support she receives with medication and personal hygiene needs and has come to realise that The Croft is the safest and best environment for her future years.
Thank you so much for taking time to write this review. Mum is a pleasure to care for, thank you for choosing The Croft.
As a family we are so pleased my Dad is at The Croft. Staff have show kindness and respect to my Dad since he moved there in January. This week has been particularly notable to us as a family as he has had a few medical issues which have been dealt with professionally and promptly by staff resulting in my Dad get great care very quickly. My Dad said today he felt the best he'd been for months and he felt calm. This was so wonderful to hear and to share with my family. He is definitely treated with dignity. Staff are very kind and caring to him. Thank you.
Thank you so much, we are so grateful when we receive such lovely feedback.
I visited my sister and received a most pleasant welcome. All the staff were extremely helpful and pleasant and provided a most welcome drink. Having travelled quite a distance. Surroundings and the home generally, were very comfortable. The staff were extremely kind and courteous. My sister appears very happy. All in all, I was very impressed.
Thank you so much, this is such a lovely review. I am so pleased that you were impressed with The Croft. We look forward to you visiting again.
Lovely care home. Staff are brilliant and so caring. Always very courteous (and make a great cup of tea). Very happy that mum is here, and so well looked after.
Thank you so much for your review, we appreciate your kind words.
Peter went into The Croft 6th June 2025 - plenty of attention at first and got to know the staff and the regime. Shower in the mornings - change of staff - now shower in the night time (10 o'clock last night) shortage of staff - every day! Some are very caring and have time to talk.
We monitor our staffing...
We can't thank the staff at the croft enough. My mum in law is happy, safe and settled. And the staff are so lovely.
Thank you so much for your kind review, we really appreciate the feedback.
My mum has been a resident of The Croft for 3 years, when she became unable to live on her own due to dementia. We were delighted to find such an intimate, homely and welcoming care home with just 10 residents. The CEO and management have always worked with us to ensure that Mum has the best care possible. All the staff have this caring and friendly attitude too and this has been so reassuring to us as Mum's health failed. Mum is now nearing the end of her life and I can't tell you how relieved we are that she is being so well cared for by the staff at The Croft.
Thank you for your lovely review. We appreciate it especially at this difficult time.
Lovely home, friendly staff and a nice range of activities. Food is always enjoyable and good selection of options. Plenty of snacks available throughout the day! Varied outings to attend which is always nice to be out and about.
Thank you so much for your kind review. We value the feedback we receive.
The care home was recommended to us by carers who were looking after my mother at home. Following a period of hospitalisation we managed to secure a place at The Croft and from day one all the staff and managers associated with the care home have been fantastic. They are caring, compassionate, friendly and welcoming and we have built up a fantastic and humorous rapport with those caring for mum. They somehow manage to keep mum smiling despite her frailty.
We can't thank the staff enough for the care that they deliver.
There are always sufficient staff on hand both day and night to meet mums care needs and those of the other residents.
We are always made welcome whenever we visit and the home put on a special birthday celebration for a small group of family and friends the other week. Thanks again to the chef and all the special staff xx
What a lovely review, thank you so much. It was a pleasure to have a 90th birthday party for Mum, so glad you all enjoyed it.
My father feels very comfortable and extremely happy at The Croft. He is very well cared for by all the staff. The meals are excellent. The activities to help brighten his days are creative and very enjoyable for him. To be able to see a doctor once a week is very reassuring for him. He has gained confidence and an ability to relax and enjoy life. As a family we are very happy for him.
Thank you so much for this review. It is reassuring to families, especially when life throws other issues your way, to know that their loved ones are cared for. Thank you so much again.
Lovely care home with friendly, caring staff who look after my mum with respect along with a good dose of humour! Equipment available for dealing with mum's mobility issues. When there have been concerns about mum's health, staff have acted promptly and contacted relevant healthcare professionals, whilst keeping family informed.
Thankyou so much for the review, they are always appreciated.
Mum settled in quickly and made to feel at home.
Room beautiful.
The food is very nice.
The manager is very helpful.
Very welcoming.
The home is spotless.
Thank you girls for looking after our Mum.
Thank you so much for this lovely review. It is our pleasure to look after Mum.
I can't speak highly enough about the entire team at the Croft.
They have managed our mum's transition from complete independence to a need for daily physical support with a fantastic level of professionalism, empathy, and dignity plus humour and warmth.
The Croft isn't a Care home, it's a second family and I don't know where we would have been without them.
Our reviews mean so much to all the staff at Allandale Care Group, thank you so much we appreciate your kind words.
Since my auntie has been in The Croft care home (December 2022), I have been very pleased with the care my auntie has received. The food is excellent. I feel very reassured she is getting well looked after. And would highly recommend The Croft care home.
Another lovely review for The Croft, thank you so much.
My sister came to The Croft approximately eight months ago. All the staff including the chef are outstanding! They genuinely care about the resits, nothing is too much trouble! If you want a particular food they will get it in. The food is excellent, full of flavours and attractively presented! The upgraded lounge is enjoyed by the residents and visitors. A doctor visits weekly and when needed, which is reassuring.
Thank you so much for your kind review. We always appreciate lovely reviews.
As always the staff at The Croft are kind, helpful and always ready to assist when needed. Quite often they are very busy and will still go out of their way to assist my mother. They have a good sense of humour and always have a smile and a joke when needed. It's a very hard job but everyone I have met at The Croft does their very best to help and make sure residents are in comfort and happy!
Thank you so much for your review. We always appreciate positive feedback.
Lovely, caring staff that really give you the feel everyone is all part of a family. Always made to feel welcome, not short of a good joke and can't do enough for you! Patience and Ice Cream a plenty.
Thank you so much for your lovely review, we are very appreciative of the reviews we receive.
My first stay in a care home and I can't believe how lucky I am to have chosen this one. From the moment I arrived, nothing has too much trouble. The food is excellent, plenty of tea or coffee (most important!) and the care is exceptional. I am not here permanently but if I ever need care again I hope there will be a room for me here.
Thank you so much. To receive a review from someone who has received care in one of our homes is wonderful. Hope to see you again soon.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 November 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Croft.
There are no upcoming events for The Croft.
Awards / Recognitions (1)
- 12 Apr 2026Recipient: The Croft
Accreditations
There are no accreditations posted yet for The Croft.
Meet the Team (6)

Executive leader with a comprehensive management background extending to 19+ years in the Healthcare Industry as a Chief Executive Officer for high-growth organisations as well as his own 22 Care Home Portfolio.
Having sold his portfolio in 2021, Chandler Warren enlisted his services to Allandale Care Group and dedicated his time and passion to this outstanding Charity Group. As the Chief Executive Officer of the care homes group, Chandler has surrounded himself with the most qualified and dedicated team of care home professionals available.
Chandler is a very passionate, compassionate and hands-on CEO who thrives in the care of the elderly and has a real dedication to achieving excellent standards of care.

I had spent 20 years working in retail before changing career in 2013 and moving into the Health and Social care sector as a domiciliary carer. I progressed to manager of the company and within 2 years gained a Good in all areas with CQC. I completed my level 5 diploma in 2015
Moving to residential care in 2017 I became registered Manager at Heathermount where I stayed for 4 years.
During this time, the home was visited by CQC and gained a GOOD in all areas of inspection.
In 2021 I was promoted to General Manager of Allandale Care Group, and I am also the Nominated Individual with CQC.. My main duties are to oversee all regulated activities and ensure our services are well run.
In my free time, I like to listen to music, of all kinds, and I am a huge football fan, especially Liverpool FC. I have 3 Grandchildren who spend a lot of time at ‘nanny’s’ house.
I am very passionate about my job and want both homes to be the best they possibly can be so that our residents are happy, comfortable and safe. It is also important to me that our families and friends feel secure knowing that their loved ones are well cared for.

I have 10 years of experience in the care industry. I started my career as a mental health support worker whilst I was studying a level 3 childcare and education qualification.
Whilst working as a mental health support worker I discovered my passion for providing care and support to vulnerable individuals and that I wished to progress within the health and social care sector. In the following years, I worked across several services providing care to vulnerable adults of all ages. In 2018 I was employed as a senior healthcare assistant within an elderly residential home, and I knew straight away that this is where my heart lies, I felt like I was home. In 2019 I started working towards a bachelor’s degree in health and social care whilst working full time. I initially started the degree as I have always been an avid learner and wished to enhance my knowledge in all areas of the health and social care sector. I started my career as a registered manager in early 2021, I joined Allandale Care Group as a registered manager in June 2023. During my brief time at Allandale Care Group, I have supported my team to achieve an ‘excellent’ rating when inspected by PAMMS, my team and I are enormously proud of this achievement.I look forward to my future within Allandale Care Group.

I have always worked in the financial background for at least 30 years. Working in different sectors of the industry I have gained numerous years of valuable experience in all fields.
I have worked on trading desks in the raw commodities industry looking after high-volume invoicing and credit control, reporting to the Directors, and dealing with our European customers. I enjoyed a period within the Sea safety industry looking after the accounts for all our offices located up and down the country and dealing with all the stock involved. I have also worked within the construction sector, which was extremely demanding and busy, looking after payroll for our subsidiary companies and dealing with CIS, and a high level of invoicing and accountancy reporting.
I have studied at college to gain my AAT Certification.
After taking a break to look after my family and raise my children, I decided I wanted to go back to work. I was approached by Allandale Care Group for an interview, I was extremely impressed with the Overall engagement with the staff and employees. No stone is left unturned, the respect and work ethos are very apparent from all. I am a compassionate person with a caring nature and did not hesitate to accept the job offer from the CEO Of Allandale Care Group and look forward to many years ahead.
In my free time, I engage in lots of activities with my family. I come from a big family and my house is always full of friends and family.

I chose to become a care assistant because working with elderly people has always been a passion of mine, and it deepened ever since I cared for my mum during the final months of her life, whilst it was difficult at the time I understood it wasn’t about how I felt, it was about how my mum felt. I aimed to ensure that she was comfortable, not in pain, comforted and overall someone who was there for her. This is why I feel that working alongside people who struggle for various reasons whether it be age or illness and helping them feel independent again is something I hold close to my heart.
Being a care assistant who can provide physical and emotional support to those in need, being a good listener, a good team member, and being a listening ear to not only the residents but their families as well if they need to talk, and being the reassurance, they need when they are scared. Being able to share their happy memories with them and creating more happy experiences for them when they may believe it is no longer possible is what I aim to achieve. That within itself is one of the main reasons why I am passionate about this type of work, being able to give back to people who have helped people throughout their lives is a small token of appreciation to me.
I joined Allandale Care Group in 2019 as a night care assistant, and since then I have developed my skills and knowledge with support from everyone from care staff to management. I have been given the opportunity to take on the role of Care team Leader which I am immensely proud of. I can only thank the Management for this as the support they have given me and continue to have only helped me grow within my role.Kate progressed to deputy manager in 2024.

Alison is a dedicated and highly experienced care professional who is a qualified Care Home Assistant Practitioner and a Certified Dementia Mapper through Bradford University. With many years of hands-on experience in the care sector, Alison brings both advanced knowledge and practical expertise to her role, ensuring high standards of person-centred care.
Alison holds an NVQ Level 4 in Leadership and Management, reflecting her strong leadership skills and commitment to professional development. Alison is passionate about supporting and mentoring care teams, promoting best practices, and continually improving the quality of care provided.
Alison has a genuine love for working with the elderly generation and is deeply committed to making a positive difference in people’s lives. She believes in treating every individual with dignity, respect, and compassion, and takes pride in creating meaningful connections that enhance wellbeing and quality of life.
Frequently Asked Questions about The Croft
What types of Care is The Croft registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Croft have?
There are 10 Single Rooms.
What are the Facilities & Services at The Croft?
Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Croft to the centre of Wirral?
3.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Croft to verify any information. View our terms and conditions. The Croft has an Enhanced Service -more info.