






Situated in a lovely residential area of West Kirby The Dales Care Home is a 31 bed care home which provides specialist residential care for older people.
The Dales is a warm, welcoming and friendly home that has some wonderful spaces to relax in and enjoy company, including a large lounge area and dining room. It has a lovely garden and patio area which is particularly popular with residents in the...
Care Provided by The Dales Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 31 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We would be happy to discuss our fees with you. Please contact the home for any further funding information.
The price(s) shown are provided by the care home. Contact The Dales Care Home for full pricing details and T&Cs.
Contact The Dales Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- We Care Group
- Private Owned
Person in charge
- Amy Connah (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (29)
- Couples/Companion Rooms (1)
The Dales Care Home Reviews (31)
The Dales Care Home has a Review Score of 9.5 (9.466) out of 10, based on 18 reviews in the last 2 years.
Over all time The Dales Care Home has 31 reviews.
My grandad was admitted to the Dales 6 months ago after a very turbulent time and hospital admissions he has settled very well the staff are caring and most of all he is happy. The staff are always welcoming and happy to help or give advice it makes me feel at ease knowing he is looked after
The home is always very clean and tidy. The food is home cooked and there are different options and lots of flexibility for residents.
There's always a nice atmosphere and staff make you feel very at home when you visit.
I would definitely recommend the Dales.
I have completed this to the best of my knowledge I can only comment on what I see when I visit. The only negative I can comment on is the pack of activities. However this may happen when I am not there? Also my father has Alzheimer's so may not always want to participate.
Every visit I have had to see my sister that has always been a friendly atmosphere in the home.
The dales care home is not just a care home it is now part of the family. Can't express how grateful we are to have the dales caring for my mum . They go above and beyond always compassionate and caring for all the residents. Nothing ever to much . The dales have given us complete peace of mind and mum loves all the staff . Highly recommended here for us as much as mum
I have always been kept informed of any incidents, safeguarding issues, changes in his health and medication, visits from the GP and nurses and the outcomes.
I like the fact that he is brought down to sit in the communal areas, where he has company and where he originally joined in the activities but sadly at this stage he only remembers the words to sing when the 60's music is played.
All the many staff are welcoming to us visiting, whether it's myself, our friends and relatives, which is appreciated and receive a drink of tea or coffee.
Thank you for your lovely words of recognition and high rating for The Dales. The team will be thrilled to know you are content with the high level of care your husband receives. Have a wonderful day.
They have helped my dad settle really well into his new home
Staff have been prompt in identifying any new health issues with my dad and have always kept me informed on his day to day needs.
It is a lovely safe environment and my dad is enjoying accessing the garden now the weather is getting warmer
Thank you for leaving us such a wonderful review for The Dales. The team will be thrilled to hear your kind words of recognition and we are so glad you are happy with the safety we provide our residents. It is wonderful to hear your dad is enjoying the garden. Thank you for your review and have a lovely day.
Mum is always on the move, walking around the home, but the staff are constantly looking out for her and making sure she's safe while still letting her be herself. It gives us such peace of mind knowing how well they know her and how carefully they look after her.
During a recent situation when we had to call an ambulance for Mum, the paramedics had nothing but praise for the staff and even commented on how lovely the home is - which says so much. The home is always spotless and clean, but more importantly it's full of warmth, compassion, and kindness. We are so grateful for everything they do for Mum and for us as a family.
Thank you so much for taking the time to review The Dales so highly. We are so thrilled to hear that your mum is settled in well with us and she is happy here. We are delighted to know you are happy with the home and the care we provide. The team will be pleased to hear the wonderful words of recognition. Have a lovely day and we hope to see you soon, thank you.
My dad has been at The Dales since 28/07/25, and settled straight away, in this time I've experienced nothing but kindness, polite, care staff and manager always available whenever need to talk. I would recommend The Dales to any other family who have to make the hard decision to put a family member into full time care. Keep up the excellent/high standard work.
Thank you for taking the time to leave such a wonderful review for the Dales. We are thrilled that you are happy with the high standard of care we strive to provide our residents. We are delighted to hear you kind words of recognition for the home. Have a lovely day and thank you again.
The Dales are caring for our 90 year old mother. From our first contact with the home, all the staff from the management team to the nursing staff have been very responsive, professional, patient, helpful and cheerful. They have a very hands-on attitude and engage a lot with the residents. We feel confident that our mother is in good hands.
Thank you for taking the time to review The Dales so highly. We are thrilled you are pleased with the high level of care we provide to each of our residents. We thank you for your kind words of recognition, our staff will be delighted to hear their care, dedication and professionalism has not gone...
My aunt spent the last 7 weeks of her life in The Dales, the staff made her last weeks of life comfortable, she was treated with kindness, dignity and always a smile, all staff were amazing always going the extra mile. Thank you.
Thank you very much for taking the time and trouble to review our home. Your comments and 5* ratings are very much appreciated. Kind regards
My mother only spent a short time at the Dales at the end of her life but it was long enough to form a very favourable impression of the care home. Facilities were clean and well managed despite the challenges presented by the residents. Staff were patient and attentive. Equally the needs of visitors and family were well catered for. Management were always available and very responsive to questions. I can unreservedly recommend the facility to anybody looking for a quality residence for their loved ones.
How pleased we were to read your review comments and see your ratings. To know that staff were patient and attentive is a wonderful compliment. We do appreciate your recommendation, it will certainly assist those who are searching for care. Kind regards
The staff are very pleasant and the premises are very clean.
Thank you for leaving this wonderful rating for The Dales Care Home. We appreciate your feedback on how we did. We hope to see you again soon, have a wonderful day.
Very fussy about food and had lost so much weight in hospital due to disliking the food and lack of variety. Here mum ate all her meals and puddings and her feedback was excellent.
A real real gem that we could sense on the first viewing, 1 of 4 we saw and the only one that felt like home.
A wonderful 5* review, thanks for sharing. It is so good of you to share the positive experience your mother enjoyed as a guest at the home. So many people, like her, have such a negative view of care homes, but really they are great places to be, if you can no longer be in your own home. Kind regards
The staff are all polite extremely caring and thoughtful to all residents as well as family members and friends. Staff are very friendly and a cup of tea is always offered to us which is most appreciated. I am always kept well informed regarding my Mum - If ever have questions to ask there is always someone on hand for me to talk to.
We thank you for taking the time to review us so highly. We consider each of our residents and their loved ones as part of our family and are thrilled you are content with the high level of service we aim to provide. The team will be delighted to hear your warm words of recognition. We hope to see you again soon, have a wonderful day.
The kindness, patience, and dignity that all of the staff showed, not only to her but also to our family, was truly remarkable. Your thoughtful efforts, especially during her final days, made her feel safe and at home. We couldn't have asked for a more caring and supportive environment.
Thank you for all you did to care for our mother and help our family through such a difficult time. Your efforts will never be forgotten.
Thank you for taking the time to leave such a lovely review for The Dales. We are thrilled we were able to provide your Mum with the dignity, care and support she deserved. We are delighted we were able to give you the peace of mind and the assurance that your loved one was being cared for to the...
Since being here I have had nothing but a good experience. The staff are great, they all work to a high standard. The management team also works to a high standard, going above and beyond to help in every way possible.
Thank you for taking the time to review The Dales. We are thrilled you are enjoying your stay with us. We will be sure to share your kind words of recognition with the team. Have a lovely day.
My great uncle who is a 89 was a resident at the Dales and has mild dementia, he was able to get out through a front door that was left open, he was missing for over an hour and had fallen down an embankment and broken his hip, the staff were unaware of his absence until we informed them that he was with emergency services and on his way to hospital. We have reported the home to adult safeguarding and also the CQC, who are investigating. The nursing home's response has been awful. We as a family are shocked and appalled by the lack of care and awareness that has been showed to our family member.
Hi Michelle, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at The Dales, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at 0151 625 2574 to discuss ways we can better serve you in the future.
I have found everything good, very nice staff, good food, nice room, management very good. I have just wanted to be in my own home with my dog and didn't want to be in any nursing home, but this one overall is good/very good.
Thank you for leaving us such a lovely review, Maureen. We understand that it is difficult moving away form your home and we are so pleased that you are finding The Dales to be a good fit. Thank you and have a lovely day.
Exceptional care home, giving great care and attention. Clean and bright.
Thank you for you lovely review. I'll share your kind comments with all the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 March 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Dales Care Home.
There are no upcoming events for The Dales Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Dales Care Home.
Accreditations
There are no accreditations posted yet for The Dales Care Home.
Meet the Team (1)

Amy Connah is the Home Manager at The Dales. She has worked her way through the ranks for the past 10 years, from Carer to Office & Account Manager to Registered Home Manager. In 2015, Amy was promoted to Office Manager whilst undertaking her NVQ level 5 in Leadership and Management. Then in 2017, she became the Home Manager for the Dales, moving further up the career ladder. Amy’s background in hospitality and customer service allows her to build connections with the community, Residents and stakeholders. She is actively engaged in the health and well-being of the Residents at The Dales and can provide person-centred care. Amy is also passionate about innovative ideas, personal development and supporting her team.
Frequently Asked Questions about The Dales Care Home
What types of Care is The Dales Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Dales Care Home have?
There are 29 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at The Dales Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Dales Care Home to the centre of Wirral?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Dales Care Home to verify any information. View our terms and conditions. The Dales Care Home has an Enhanced Service -more info.