The Dales Care Home

6 Marine Park, West Kirby, Wirral CH48 5HW
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9.3 22 Reviews
  • The Dales Care Home, Wirral
Situated in a lovely residential area of West Kirby The Dales Care Home is a 31 bed care home which provides specialist residential care for older people.

The Dales is a warm, welcoming and friendly home that has some wonderful spaces to relax in and enjoy company, including a large lounge area and dining room. It has a lovely garden and patio area which is particularly popular with residents in the warmer weather.

All the bedrooms are spacious and residents are encouraged to personalise their rooms to make them feel more at home.

Mealtimes represent an important social occasion and the home works to ensure they are as enjoyable as possible, unhurried and relaxed, with everyone given plenty of time to eat and enjoy their meal, while chatting and socialising with other residents.
The home's chefs prepare nutritious and delicious meals, which are freshly made on site.
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Care Provided by The Dales Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £968 – £1029
  • Self-Funded Residential Dementia Care: from £1029

We would be happy to discuss our fees with you. Please contact the home for any further funding information.

These prices are only a guideline, please contact The Dales Care Home to find out the exact price for your requirements.

Contact The Dales Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Dales Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Amy Connah (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (1)

The Dales Care Home Reviews (22)

9.3

The Dales Care Home has a Review Score of 9.3 (9.302) out of 10, based on 10 reviews in the last 2 years.
Over all time The Dales Care Home has 22 reviews.

Overall Experience
  • 14
  • 6
  • 0
  • 0
  • 2
Date Published
  • 22
  • 3
  • 6
  • 10
  • 12
Reviewer Connection to The Dales Care Home
  • 9
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 22, showing 21-22
Review from Jill F (Daughter of Resident) published on 18 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad and I would thoroughly recommend the Dales. Everyone was so kind from the moment Dad arrived from hospital to the day he came home, he was treated with respect and dignity. We were all made very welcome and any visitors that Dad had. He had never been in hospital (the last time being when he
was a child) or in a home and as he was 95 it was a complete shock to the system. Dad had his own room with toilet/washing facilities. His room overlooked the front garden which was lovely. We were encouraged to bring any reminders of home to decorate his room too. The meals were delicious and the staff were very accommodating to the patients' needs. The Dales worked with us in preparing Dad for his return home, helping to equip his home and being so patient when I was trying to renovate/decorate his home.
We can't thank you enough, the Care Navigator, the OT and all the care assistants involved in Dad's care you were amazing, so lovely. Thank you so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stella E (Niece of Resident) published on 27 July 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
This care home is shocking, shouting at residents, offering no dignity when showering, and when unhappy with the resident leaving at short notice became nasty and bitter, dressing him in a thermal vest on one of the hottest days of the year, and refusing to put socks on him ‘because you have none clean’
although there were several pairs in his room. As we left, we had to go back because they had ‘forgotten’ to bring his money out of the safe (£80) and when we asked for it, we had to wait for more than 10 minutes whilst they ‘looked for it’, which ended up being a relief because it transpired that he was leaving with accidentally only half of his medications for Parkinson’s Disease. The reason cited for the rigmarole was he didn’t give them enough notice (24 hours).


The food however in the main was good, and many of the staff were decent, unfortunately those who dressed and showered the residents have no respect!


This care home was sadly lacking in care, respect and dignity.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.3 (9.302)

Overview of Review Score

The Review Score of 9.3 (9.302) out of 10 for The Dales Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.402 for The Dales Care Home is calculated as follows: ( (84 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 117 Ratings = 4.402
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for The Dales Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Amy

Amy Connah

Job Title: Manager Joined: 2017

Amy Connah is the Home Manager at The Dales. She has worked her way through the ranks for the past 10 years, from Carer to Office & Account Manager to Registered Home Manager. In 2015, Amy was promoted to Office Manager whilst undertaking her NVQ level 5 in Leadership and Management. Then in 2017, she became the Home Manager for the Dales, moving further up the career ladder. Amy’s background in hospitality and customer service allows her to build connections with the community, Residents and stakeholders. She is actively engaged in the health and well-being of the Residents at The Dales and can provide person-centred care. Amy is also passionate about innovative ideas, personal development and supporting her team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Dales Care Home to verify any information. View our terms and conditions. The Dales Care Home has an Enhanced Service - more info.