






Situated in a lovely residential area of West Kirby The Dales Care Home is a 31 bed care home which provides specialist residential care for older people.
The Dales is a warm, welcoming and friendly home that has some wonderful spaces to relax in and enjoy company, including a large lounge area and dining room. It has a lovely garden and patio area which is particularly popular with residents in the...
Care Provided by The Dales Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 31 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We would be happy to discuss our fees with you. Please contact the home for any further funding information.
The price(s) shown are provided by the care home. Contact The Dales Care Home for full pricing details and T&Cs.
Contact The Dales Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- We Care Group
- Private Owned
Person in charge
- Amy Connah (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (29)
- Couples/Companion Rooms (1)
The Dales Care Home Reviews (31)
The Dales Care Home has a Review Score of 9.5 (9.466) out of 10, based on 18 reviews in the last 2 years.
Over all time The Dales Care Home has 31 reviews.
Mum has been here for three months and has dementia although she has found the transition to the home difficult the staff have been wonderful, caring and kind. I have found my mum coming into the care home hard but the staff are always willing to listen and talk with me and I feel so reassured. I feel my mum is well looked after here and the staff do an amazing job always smiling and helping the residents. The staff are really special I appreciate them so much I would recommend this care home, can't fault it.
Thank you for taking the time to submit a review for The Dales. We know how difficult it is for families when they have to make the difficult decision to move their loved one into a care home. It is wonderful to hear how kind and caring the team have been to both you and your mum. I will share your kind comments with all the team.
The residents have a choice for all meals and are asked individually for their preference and offered alternatives if they don't want/like what is suggested.
I have no experience of meeting night staff but have raised a few concerns re: application of prescribed creams not always carried out.
Thank you for taking the time to complete a review. It is lovely to hear that all the team are considerate and have empathy with the residents. We would be happy to meet with you to discuss your concerns about the night staff.
Staff very attentive.
You all deserve a medal!
Thank you for such a positive review; it is wonderful to receive such lovely feedback. I will share your comments with all the team.
I found this home after a long, hard path. I fell in love with the atmosphere and staff straight away. Dealing with dementia is an upsetting situation, but all the staff put me at ease. I am very happy with how my mum is treated - with good care, respect and dignity. I am updated on any situations with my mum. I am so grateful for the hard work and dedication of all the staff. I hold in high regard all the staff in The Dales and can't thank them enough.
Thank you for your lovely review. We know how hard it is finding the right care home for a loved one and it is wonderful to hear how happy how well cared for your mum is at The Dales giving you peace of mind. I will share your lovely comments with the team.
The carers at The Dales, you can't fault them. Every visit, they greet you with a smile and a laugh. They keep you informed on your loved ones, so you know how they've been and what they've been included in (activities and such). Transparency, honesty and care. You know when you leave your loved one, they're in the best care with staff or even residents they're friends with. We couldn't ask for a more clean, welcoming, loving home and cares for our nan. We can't thank The Dales enough.
Thank you for your lovely comments about The Dales. It is wonderful to hear how well cared for your nan is and how happy you are with all aspects of the home. I will share your lovely comments with all the team.
Mum is well looked after but gets a bit bored with the food - usually soup and sandwiches for lunch; hence I bring her lunch in once or twice a week. Mum's room is bright and airy, and she has her own ensuite, which is good.
Thank you for taking the time to submit a review. It is lovely to hear how caring and helpful the staff are. We're sorry to hear that your mum is bored with the food; our chefs prepare nutritious home-cooked meals using fresh produce, locally sourced. We have recently changed our menu to meals more...
Very happy with the care Mum is getting. Always has a lovely atmosphere and is friendly. Staff very good people, always seem content. Always there to talk to.
Thank you for your review. We are pleased to hear how happy you are with the care your mum receives and the wonderful friendly atmosphere in the home. I will share your comments with the team.
I couldn't fault the staff or anything. They take great care of my nan and I feel secure in the knowledge she is being cared for.
Thank you for taking the time to complete a review. It is lovely to hear how happy you are with the home and how well cared for your nan is. I will share your comments with the team.
The Dales is homely and well-staffed. Staff were compassionate and caring. They appeared to have close relationships with the residents, at all times keeping us informed about her condition and respecting our input.
My mum in law was very settled at The Dales due to the continuity of familiar faces and a relaxed atmosphere.
She arrived there bewildered but with love and kindness soon settled.
I never saw any unkindness to the residents just plenty of good-natured banter and tea!
As a nurse, I am aware of the challenges of elderly care - the staff encouraged and motivated the residents.
Thank you to you all for your kindness and love-in particular towards the end of her life-promptly facilitating a GP, community nurse, arranging a special bed and pain relief.
My mum in law's skin was kept immaculate throughout her stay due to good personal care and good food.
Highly recommended.
We can't thank you enough, the Care Navigator, the OT and all the care assistants involved in Dad's care you were amazing, so lovely. Thank you so much.
This care home is shocking, shouting at residents, offering no dignity when showering, and when unhappy with the resident leaving at short notice became nasty and bitter, dressing him in a thermal vest on one of the hottest days of the year, and refusing to put socks on him ‘because you have none clean’ although there were several pairs in his room. As we left, we had to go back because they had ‘forgotten’ to bring his money out of the safe (£80) and when we asked for it, we had to wait for more than 10 minutes whilst they ‘looked for it’, which ended up being a relief because it transpired that he was leaving with accidentally only half of his medications for Parkinson’s Disease. The reason cited for the rigmarole was he didn’t give them enough notice (24 hours).
The food however in the main was good, and many of the staff were decent, unfortunately those who dressed and showered the residents have no respect!
This care home was sadly lacking in care, respect and dignity.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 March 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Dales Care Home.
There are no upcoming events for The Dales Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Dales Care Home.
Accreditations
There are no accreditations posted yet for The Dales Care Home.
Meet the Team (1)

Amy Connah is the Home Manager at The Dales. She has worked her way through the ranks for the past 10 years, from Carer to Office & Account Manager to Registered Home Manager. In 2015, Amy was promoted to Office Manager whilst undertaking her NVQ level 5 in Leadership and Management. Then in 2017, she became the Home Manager for the Dales, moving further up the career ladder. Amy’s background in hospitality and customer service allows her to build connections with the community, Residents and stakeholders. She is actively engaged in the health and well-being of the Residents at The Dales and can provide person-centred care. Amy is also passionate about innovative ideas, personal development and supporting her team.
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