The Dales Care Home

Exceptional care home, giving great care and attention. Clean and bright.

Mum has been here for three months and has dementia although she has found the transition to the home difficult the staff have been wonderful, caring and kind. I have found my mum coming into the care home hard but the staff are always willing to listen and talk with me and I feel so reassured. I feel my mum is well looked after here and the staff do an amazing job always smiling and helping the residents. The staff are really special I appreciate them so much I would recommend this care home, can't fault it.

I have no experience of meeting night staff but have raised a few concerns re: application of prescribed creams not always carried out.

You all deserve a medal!

I found this home after a long, hard path. I fell in love with the atmosphere and staff straight away. Dealing with dementia is an upsetting situation, but all the staff put me at ease. I am very happy with how my mum is treated - with good care, respect and dignity. I am updated on any situations with my mum. I am so grateful for the hard work and dedication of all the staff. I hold in high regard all the staff in The Dales and can't thank them enough.

The carers at The Dales, you can't fault them. Every visit, they greet you with a smile and a laugh. They keep you informed on your loved ones, so you know how they've been and what they've been included in (activities and such). Transparency, honesty and care. You know when you leave your loved one, they're in the best care with staff or even residents they're friends with. We couldn't ask for a more clean, welcoming, loving home and cares for our nan. We can't thank The Dales enough.

Mum is well looked after but gets a bit bored with the food - usually soup and sandwiches for lunch; hence I bring her lunch in once or twice a week. Mum's room is bright and airy, and she has her own ensuite, which is good.

Very happy with the care Mum is getting. Always has a lovely atmosphere and is friendly. Staff very good people, always seem content. Always there to talk to.

I couldn't fault the staff or anything. They take great care of my nan and I feel secure in the knowledge she is being cared for.

Highly recommended.

We can't thank you enough, the Care Navigator, the OT and all the care assistants involved in Dad's care you were amazing, so lovely. Thank you so much.

This care home is shocking, shouting at residents, offering no dignity when showering, and when unhappy with the resident leaving at short notice became nasty and bitter, dressing him in a thermal vest on one of the hottest days of the year, and refusing to put socks on him ‘because you have none clean’ although there were several pairs in his room. As we left, we had to go back because they had ‘forgotten’ to bring his money out of the safe (£80) and when we asked for it, we had to wait for more than 10 minutes whilst they ‘looked for it’, which ended up being a relief because it transpired that he was leaving with accidentally only half of his medications for Parkinson’s Disease. The reason cited for the rigmarole was he didn’t give them enough notice (24 hours).

The food however in the main was good, and many of the staff were decent, unfortunately those who dressed and showered the residents have no respect!

This care home was sadly lacking in care, respect and dignity.