The Dales Care Home

6 Marine Park, West Kirby, Wirral CH48 5HW
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9.4 30 Reviews
  • The Dales Care Home, Wirral
Situated in a lovely residential area of West Kirby The Dales Care Home is a 31 bed care home which provides specialist residential care for older people.

The Dales is a warm, welcoming and friendly home that has some wonderful spaces to relax in and enjoy company, including a large lounge area and dining room. It has a lovely garden and patio area which is particularly popular with residents in the warmer weather.

All the bedrooms are spacious and residents are encouraged to personalise their rooms to make them feel more at home.

Mealtimes represent an important social occasion and the home works to ensure they are as enjoyable as possible, unhurried and relaxed, with everyone given plenty of time to eat and enjoy their meal, while chatting and socialising with other residents.
The home's chefs prepare nutritious and delicious meals, which are freshly made on site.
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Care Provided by The Dales Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1029
  • Self-Funded Residential Dementia Care: £1029 – £1452
  • RESPITE Self-Funded Residential Care: £1320 – £1452
  • RESPITE Self-Funded Residential Dementia Care: £1320 – £1452

We would be happy to discuss our fees with you. Please contact the home for any further funding information.

The price(s) shown are provided by the care home. Contact The Dales Care Home for full pricing details and T&Cs.

Contact The Dales Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Dales Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Amy Connah (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (1)

The Dales Care Home Reviews (30)

9.4

The Dales Care Home has a Review Score of 9.4 (9.360) out of 10, based on 17 reviews in the last 2 years.
Over all time The Dales Care Home has 30 reviews.

Overall Experience
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  • 7
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Date Published
  • 30
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Reviewer Connection to The Dales Care Home
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Total of 30, showing 21-30
Review from L B (Daughter of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Day staff, from the manager through carers, kitchen staff and housekeepers all showed consideration, empathy and care to all residents.
The residents have a choice for all meals and are asked individually for their preference and offered alternatives if they don't want/like what is suggested.
I have
no experience of meeting night staff but have raised a few concerns re: application of prescribed creams not always carried out.
Reply from Lynn Billingham, Business Development Manager at The Dales Care HomeThank you for taking the time to complete a review. It is lovely to hear that all the team are considerate and have empathy with the residents. We would be happy to meet with you to discuss your concerns about the night staff.
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Review from Paul W (Son of Resident) published on 11 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care home.
Staff very attentive.
You all deserve a medal!
Reply from Lynn Billingham, Business Development Manager at The Dales Care HomeThank you for such a positive review; it is wonderful to receive such lovely feedback. I will share your comments with all the team.
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Review from Jacqui R (Daughter of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found this home after a long, hard path. I fell in love with the atmosphere and staff straight away. Dealing with dementia is an upsetting situation, but all the staff put me at ease. I am very happy with how my mum is treated - with good care, respect and dignity. I am updated on any situations with
my mum. I am so grateful for the hard work and dedication of all the staff. I hold in high regard all the staff in The Dales and can't thank them enough.
Reply from Lynn Billingham, Business Development Manager at The Dales Care HomeThank you for your lovely review. We know how hard it is finding the right care home for a loved one and it is wonderful to hear how happy how well cared for your mum is at The Dales giving you peace of mind. I will share your lovely comments with the team.
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Review from Pippa G (Granddaughter of Resident) published on 24 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers at The Dales, you can't fault them. Every visit, they greet you with a smile and a laugh. They keep you informed on your loved ones, so you know how they've been and what they've been included in (activities and such). Transparency, honesty and care. You know when you leave your loved one,
they're in the best care with staff or even residents they're friends with. We couldn't ask for a more clean, welcoming, loving home and cares for our nan. We can't thank The Dales enough.
Reply from Lynn Billingham, Business Development Manager at The Dales Care HomeThank you for your lovely comments about The Dales. It is wonderful to hear how well cared for your nan is and how happy you are with all aspects of the home. I will share your lovely comments with all the team.
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Review from Geoff D (Son of Resident) published on 24 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The permanent staff are excellent - very caring towards residents and helpful to visitors. The care home is generally very clean, though sometimes could be better.
Mum is well looked after but gets a bit bored with the food - usually soup and sandwiches for lunch; hence I bring her lunch in once or
twice a week. Mum's room is bright and airy, and she has her own ensuite, which is good.
Reply from Lynn Billingham, Business Development Manager at The Dales Care HomeThank you for taking the time to submit a review. It is lovely to hear how caring and helpful the staff are. We're sorry to hear that your mum is bored with the food; our chefs prepare nutritious home-cooked meals using fresh produce, locally sourced. We have recently changed our menu to meals more suited for the winter months, which, hopefully, your mum will enjoy. I will share your comments with the team.
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Review from Jackie C (Daughter of Resident) published on 24 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care Mum is getting. Always has a lovely atmosphere and is friendly. Staff very good people, always seem content. Always there to talk to.
Reply from Lynn Billingham, Business Development Manager at The Dales Care HomeThank you for your review. We are pleased to hear how happy you are with the care your mum receives and the wonderful friendly atmosphere in the home. I will share your comments with the team.
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Review from Kellie W (Granddaughter of Resident) published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't fault the staff or anything. They take great care of my nan and I feel secure in the knowledge she is being cared for.
Reply from Lynn Billingham, Business Development Manager at The Dales Care HomeThank you for taking the time to complete a review. It is lovely to hear how happy you are with the home and how well cared for your nan is. I will share your comments with the team.
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Review from Jill W (Daughter-in-law of Resident) published on 11 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum in law passed away recently. We could not have wished for a better place for her to have resided.
The Dales is homely and well-staffed. Staff were compassionate and caring. They appeared to have close relationships with the residents, at all times keeping us informed about her condition and
respecting our input.
My mum in law was very settled at The Dales due to the continuity of familiar faces and a relaxed atmosphere.
She arrived there bewildered but with love and kindness soon settled.
I never saw any unkindness to the residents just plenty of good-natured banter and tea!
As a nurse, I am aware of the challenges of elderly care - the staff encouraged and motivated the residents.
Thank you to you all for your kindness and love-in particular towards the end of her life-promptly facilitating a GP, community nurse, arranging a special bed and pain relief.
My mum in law's skin was kept immaculate throughout her stay due to good personal care and good food.
Highly recommended.
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Review from Jill F (Daughter of Resident) published on 18 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad and I would thoroughly recommend the Dales. Everyone was so kind from the moment Dad arrived from hospital to the day he came home, he was treated with respect and dignity. We were all made very welcome and any visitors that Dad had. He had never been in hospital (the last time being when he
was a child) or in a home and as he was 95 it was a complete shock to the system. Dad had his own room with toilet/washing facilities. His room overlooked the front garden which was lovely. We were encouraged to bring any reminders of home to decorate his room too. The meals were delicious and the staff were very accommodating to the patients' needs. The Dales worked with us in preparing Dad for his return home, helping to equip his home and being so patient when I was trying to renovate/decorate his home.
We can't thank you enough, the Care Navigator, the OT and all the care assistants involved in Dad's care you were amazing, so lovely. Thank you so much.
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Review from Stella E (Niece of Resident) published on 27 July 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
This care home is shocking, shouting at residents, offering no dignity when showering, and when unhappy with the resident leaving at short notice became nasty and bitter, dressing him in a thermal vest on one of the hottest days of the year, and refusing to put socks on him ‘because you have none clean’
although there were several pairs in his room. As we left, we had to go back because they had ‘forgotten’ to bring his money out of the safe (£80) and when we asked for it, we had to wait for more than 10 minutes whilst they ‘looked for it’, which ended up being a relief because it transpired that he was leaving with accidentally only half of his medications for Parkinson’s Disease. The reason cited for the rigmarole was he didn’t give them enough notice (24 hours).


The food however in the main was good, and many of the staff were decent, unfortunately those who dressed and showered the residents have no respect!


This care home was sadly lacking in care, respect and dignity.

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Current Review Score: 9.4 (9.360)

Overview of Review Score

The Review Score of 9.4 (9.360) out of 10 for The Dales Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.485 for The Dales Care Home is calculated as follows: ( (143 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 200 Ratings = 4.485
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for The Dales Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Amy

Amy Connah

Job Title: Manager Joined: 2017

Amy Connah is the Home Manager at The Dales. She has worked her way through the ranks for the past 10 years, from Carer to Office & Account Manager to Registered Home Manager. In 2015, Amy was promoted to Office Manager whilst undertaking her NVQ level 5 in Leadership and Management. Then in 2017, she became the Home Manager for the Dales, moving further up the career ladder. Amy’s background in hospitality and customer service allows her to build connections with the community, Residents and stakeholders. She is actively engaged in the health and well-being of the Residents at The Dales and can provide person-centred care. Amy is also passionate about innovative ideas, personal development and supporting her team.

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