The Dales Care Home

Excellant care home. Staff very attentive and caring. Dad is cared for very well.

My grandad was admitted to the Dales 6 months ago after a very turbulent time and hospital admissions he has settled very well the staff are caring and most of all he is happy. The staff are always welcoming and happy to help or give advice it makes me feel at ease knowing he is looked after

I would definitely recommend the Dales.

I have completed this to the best of my knowledge I can only comment on what I see when I visit. The only negative I can comment on is the pack of activities. However this may happen when I am not there? Also my father has Alzheimer's so may not always want to participate.

Every visit I have had to see my sister that has always been a friendly atmosphere in the home.

The dales care home is not just a care home it is now part of the family. Can't express how grateful we are to have the dales caring for my mum . They go above and beyond always compassionate and caring for all the residents. Nothing ever to much . The dales have given us complete peace of mind and mum loves all the staff . Highly recommended here for us as much as mum

All the many staff are welcoming to us visiting, whether it's myself, our friends and relatives, which is appreciated and receive a drink of tea or coffee.

It is a lovely safe environment and my dad is enjoying accessing the garden now the weather is getting warmer

During a recent situation when we had to call an ambulance for Mum, the paramedics had nothing but praise for the staff and even commented on how lovely the home is - which says so much. The home is always spotless and clean, but more importantly it's full of warmth, compassion, and kindness. We are so grateful for everything they do for Mum and for us as a family.

My dad has been at The Dales since 28/07/25, and settled straight away, in this time I've experienced nothing but kindness, polite, care staff and manager always available whenever need to talk. I would recommend The Dales to any other family who have to make the hard decision to put a family member into full time care. Keep up the excellent/high standard work.

The Dales are caring for our 90 year old mother. From our first contact with the home, all the staff from the management team to the nursing staff have been very responsive, professional, patient, helpful and cheerful. They have a very hands-on attitude and engage a lot with the residents. We feel confident that our mother is in good hands.

My aunt spent the last 7 weeks of her life in The Dales, the staff made her last weeks of life comfortable, she was treated with kindness, dignity and always a smile, all staff were amazing always going the extra mile. Thank you.

My mother only spent a short time at the Dales at the end of her life but it was long enough to form a very favourable impression of the care home. Facilities were clean and well managed despite the challenges presented by the residents. Staff were patient and attentive. Equally the needs of visitors and family were well catered for. Management were always available and very responsive to questions. I can unreservedly recommend the facility to anybody looking for a quality residence for their loved ones.

The staff are very pleasant and the premises are very clean.

A real real gem that we could sense on the first viewing, 1 of 4 we saw and the only one that felt like home.

The staff are all polite extremely caring and thoughtful to all residents as well as family members and friends. Staff are very friendly and a cup of tea is always offered to us which is most appreciated. I am always kept well informed regarding my Mum - If ever have questions to ask there is always someone on hand for me to talk to.

Thank you for all you did to care for our mother and help our family through such a difficult time. Your efforts will never be forgotten.

Since being here I have had nothing but a good experience. The staff are great, they all work to a high standard. The management team also works to a high standard, going above and beyond to help in every way possible.

My great uncle who is a 89 was a resident at the Dales and has mild dementia, he was able to get out through a front door that was left open, he was missing for over an hour and had fallen down an embankment and broken his hip, the staff were unaware of his absence until we informed them that he was with emergency services and on his way to hospital. We have reported the home to adult safeguarding and also the CQC, who are investigating. The nursing home's response has been awful. We as a family are shocked and appalled by the lack of care and awareness that has been showed to our family member.

I have found everything good, very nice staff, good food, nice room, management very good. I have just wanted to be in my own home with my dog and didn't want to be in any nursing home, but this one overall is good/very good.