Salisbury House

83/85 Egerton Park, Rock Ferry, Birkenhead CH42 4RD

Services offered:

Both Residential and Dementia care
Day Care (transport service available)
Respite & Convalescent Care
Short and Long Term care

Salisbury House considers moving into a care home a positive step, supporting residents and relatives through what can be a difficult transition. Providing a 'home away from home' environment with traditional surroundings maintained to the highest standard.

Salisbury House is a large detached property surrounded by beautiful landscaped gardens, in the quiet residential area of Egerton Park. Close to local shops, bus routes and Rock Ferry train station is only a 5 minute walk. The 1900s building was personally restored by the Proprietors Russell and Marika Canner over 20 years ago and the traditional features of the home have been maintained whilst incorporating modern necessities for essential daily living.

Salisbury House is a well known and well respected home within the local community having an excellent reputation for providing quality care. The management team and dedicated staff are committed to Salisbury House and its residents, maintaining the same enthusiasm as care providers by adopting a holistic approach to provide clients with the highest level of care.

Owner: Mr & Mrs R Canner

Person in charge: Marika Canner (Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Local Authority and Private referrals welcomed. Ages 65+.

Single Rooms: 11

Shared Rooms: 13

Rooms with ensuite WC: 24

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Salisbury House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Salisbury House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Salisbury House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.741 for Salisbury House is calculated as follows: ( (163 Excellents x 5) + (50 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 216 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Salisbury House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 10 Reviews ÷ 7.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Salisbury House has a Review Score of 9.7 (9.741) from 18 Reviews


Average Ratings

  • Excellent
    15
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Salisbury House?

  • Extremely LIKELY
    17
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Salisbury House

  • Son of Resident/Service User
    7
  • Daughter of Resident/Service User
    4
  • Niece of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

Dad is 89 years old, totally blind and frail. The on-going problems my father presents to the staff at Salisbury House are always met with great professionalism, understanding and a friendly, upbeat manner. I cannot praise this care home highly enough.

How likely would you be to recommend Salisbury House? Extremely Likely

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Average Rating:   5 out of 5

Always a warm, friendly atmosphere when you enter Salisbury House. Staff are very approachable and helpful. Residents always treated kindly and with dignity. My mum is very happy there and well cared for. Staff always keep me informed as to mums needs and requirements. She has a shared room which is always neat and tidy when I need to go in. I cannot fault Salisbury in any way and I am very glad I made the decision to put my mum in their care.

How likely would you be to recommend Salisbury House? Extremely Likely

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Average Rating:   4.8 out of 5

My Aunt likes going out for pub lunches and also river trips. She also enjoys the Christmas Festivities. When it is her Birthday there is always a lovely cake made for her to enjoy with the other residents.

How likely would you be to recommend Salisbury House? Extremely Likely

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Average Rating:   4.9 out of 5

I cannot thank Salisbury House its management and staff enough for the support and care given to my aunt and the family during a very difficult time. The support and care given was over and above anything expected. She was treated with love, care and respect at all times in a very homely comfortable and clean environment. Management and staff are extremely professional, efficient, caring and nothing was too much trouble.

How likely would you be to recommend Salisbury House? Extremely Likely

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Average Rating:   5 out of 5

We have been very pleased with all the staff and treatment of my uncle.

How likely would you be to recommend Salisbury House? Extremely Likely

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Average Rating:   5 out of 5

I feel safe, it's a home from home atmosphere. I've got friends here now - lots going on, trips out, events to look forward to and I get involved by helping out with the events and I enjoy it. You can do your own thing.

How likely would you be to recommend Salisbury House? Extremely Likely

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Average Rating:   4.3 out of 5

My Mother has been in residence at Salisbury House for the last 3.5 years and has had the best of care she wouldn't have got in the community i.e daily carers to her home which didn't work out and was neglected by not getting correct medication etc.

The social events have brought my Mother out of herself which she wouldn't have done living in her flat.

How likely would you be to recommend Salisbury House? Extremely Likely

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Average Rating:   4.7 out of 5

We looked at a number of care homes on the Wirral, upon entering Salisbury House, it felt warm and welcoming. We were given a tour of the bedrooms, dining areas and lounges. Residents are treated like members of their own family which included my mum who was in respite care.
My mum has been in respite at Salisbury House a couple of times and on her visits, the proprietor and manager welcomed us and we discussed all of my mum’s requirements and care to be provided. The care workers were all professional, caring, patient and efficient.
The home has a cheerful, homely atmosphere and residents were assisted and encouraged by the entertainments manager with daily activities, which included during my mum’s respite, special festive activities over the Christmas and New Year season.
The family-run home has a ‘hands-on’ management, their choice of staff reflecting their high standards. Laundry excellently managed with an inventory taken of all possessions and clothing.

How likely would you be to recommend Salisbury House? Extremely Likely

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Average Rating:   5 out of 5

First class care, treatment and service throughout both my parent's residency. Only one grievance - when mum died I was told to take all the time I needed to collect her belongings. I was in shock and it was near New Year and I couldn't face it. Very disappointed to realise that I was charged four days care after she died!
I would like the carers to be aware of this when they say "no rush" as other relatives may be very short of money!
I feel I have paid for my grief and I don't want others to get upset like myself. It has tainted my happy memories of the care home at a time when I had nothing but praise for everyone who helped and cared for my parents.

How likely would you be to recommend Salisbury House? Extremely Likely

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Average Rating:   4.5 out of 5

Laura Canner, Manager at Salisbury House responded to this review on 08 Feb 2018:

We are very sorry to hear of this, we were not aware and would like to apologise for any upset caused. If we were made aware at the time we could have discussed this further and resolved the matter between us.

Having to put my mother into a care home was very worrying. Salisbury House has been so caring, she is so well cared for. Food is good. Cleanliness is exceptionally good. Staff are very caring. No complaints at all.

How likely would you be to recommend Salisbury House? Extremely Likely

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Average Rating:   5 out of 5

When looking for a care home for an elderly friend I viewed many, but Salisbury House ticked all the boxes. It was the correct choice, I know that she is cared for much better than I was managing with help. It is a pleasure to visit her. She is clean, well fed and making friends.
The management and staff are brilliant, caring and treating residents as though they are are one happy family.
I feel so blessed to have my friend cared for so well.

How likely would you be to recommend Salisbury House? Extremely Likely

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Average Rating:   4.9 out of 5

Staff are caring and so patient. Residents are treated like members of their own family. It is a very happy place that ticks along in its lovely routine. All residents are encouraged to take part in activities but respectfully left in peace if that's what they choose. The care received is genuine and maintains the dignity of residents at all times. Our aunty is in a happy and safe place.

How likely would you be to recommend Salisbury House? Extremely Likely

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Average Rating:   4.6 out of 5

My mum (recently deceased) went into a care home due to increasing concerns over her well being and safety while living alone. Mum had dementia. My wife and I looked at 22 care homes on the Wirral. The fact that we chose Salisbury House speaks volumes. We had no cause for concern regarding her care. The care workers always presented as caring, non-patronising, efficient and professional. Any concerns we had were listened to and acted on by the supervisory staff. Mum's final days were handled with dignity and genuine concern.

How likely would you be to recommend Salisbury House? Extremely Likely

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Average Rating:   4.4 out of 5

When we started looking for a home providing respite care, we should not have worried. Salisbury House gave our mother outstanding care from owners and staff who went way beyond what was required of them. They have a tremendous ethos and a great atmosphere that is homely, kindly and joyful.

How likely would you be to recommend Salisbury House? Extremely Likely

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Average Rating:   5 out of 5

Whilst our mum was only a resident at Salisbury House for a relatively short time we could not have found a more caring environment for her in what proved to be her final few months.

This family run home has a very hands-on management, their choice of staff reflecting their high standards in all areas. The home always had a cheerful, lively atmosphere and all residents were involved in daily activities and outings. Facilities were always spotlessly clean and fresh, laundry excellently managed and an appetising selection of meals provided.

As mum's health declined the care she received was exceptional and the support for both her and ourselves was truly appreciated. Senior staff were always thoughtful, coordinating mum's care with her welfare as a priority and day to day carers treated mum with dignity, kindness and humour.

All we can say is a huge thank you from us and on behalf of mum. We will always be so thankful that we found Salisbury House.

How likely would you be to recommend Salisbury House? Extremely Likely

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Average Rating:   4.6 out of 5

My Mother who has progressing Alzheimer's stayed at Salisbury House for 2 months earlier this year. During her stay staff were courteous and attentive. The home is family run and they are very much involved in the management and daily running of the home. Amongst both staff and residents there is good team spirit which really helped in my Mothers stay.

How likely would you be to recommend Salisbury House? Likely

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Average Rating:   4.1 out of 5

It is very evident that Salisbury House is a well run care home with dedicated and capable staff. My Mum moved to Salisbury House in November 2015 and within two weeks had decided that it was the place for her and she wanted to stay permanently. Mum's physical care has been a priority for the staff during that time with several issues being picked up and resolved quickly. Most importantly Mum's emotional well being has increased massively since she moved in. The staff are friendly and caring and the general atmosphere is that of a happy home. Mum is very settled and comfortable and thinks the staff are great.

The home itself is well maintained and attractive and there is a lively atmosphere with residents obviously enjoying each others company.

The management and staff are very approachable and always willing to give advice and assistance.

The family feel very lucky to have found such a wonderful home for Mum - a place where we know she is happy and well cared for. Thank you.

How likely would you be to recommend Salisbury House? Extremely Likely

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Average Rating:   4.6 out of 5

My mother-in-law has been attending Salisbury House on a Friday each week since April for daycare. Since attending she has become much more motivated and made new friends. She looks forward to her Fridays where she can take part in the activities and enjoys the outings. She has had periods of respite care when we have been going on holiday and we were able to go away with the knowledge that she was being well cared for. The management are extremely approachable, friendly and helpful, employing an excellent team to provide a quality delivery of care for all the residents and daycare users. I would have no hesitation in recommending Salisbury house for the care of loved ones.

How likely would you be to recommend Salisbury House? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 15 May 2018

We have both Single & Companion rooms available with en suite facilities. Please contact us to find out more information, arrange no obligation 'taster day' for your loved one to experience everything Salisbury House has to offer. Private and Local Authority funded welcome. Respite, convalescence and day care available.

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