Sandstones

9 Penkett Road, Wallasey CH45 7QF

Sandstones in Wallasey is situated within a mile of the River Mersey estuary on the Wirral. The home provides residential and dementia care for up to 35 customers in homely and comfortable single ensuite rooms.

Anchor works with customers loved ones to create detailed care plans which ensure each individual’s health and care needs are continually met. On-going dementia training is provided to care staff ensure their approach always reflects best practice. They recognise that everyone is an individual. The care team works hard to get to know customers, build relationships and ensure all aspects of the service provided is the one that people want.

Anchor was voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016. They are one of England’s largest providers of housing and care for those over 55 years of age and have more than 40 years’ experience as a not-for-profit provider of services to older people, reinvesting money into their services which enables them to continually raise standards and provide a high-quality service to surpass expectations.

Group: Anchor

Person in charge: Samantha Armstrong (Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 35

Rooms with ensuite WC: 35

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Directions:

Sandstones is situated close to local services and amenities including:

Wallasey Train Station is within one mile.
Doctor's surgeries are within a mile.
Arrowe Park Hospital is within 5 miles of Sandstones.

Latest Care Quality Commission* Report on Sandstones: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Sandstones is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Sandstones in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.612 for Sandstones is calculated as follows: ( (214 Excellents x 5) + (105 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 330 Ratings = 4.612

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sandstones is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 19 Reviews ÷ 7 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Sandstones has a Review Score of 9.6 (9.612) from 28 Reviews


Average Ratings

  • Excellent
    19
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sandstones?

  • Extremely LIKELY
    23
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sandstones

  • Daughter of Resident/Service User
    10
  • Resident / Service User
    5
  • Daughter-in-law of Resident/Service User
    3
  • Niece of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • more

Sandstones has been absolutely brilliant for my Mum. The staff are all fantastic, as are the residents. Its a great relief for me knowing my Mum is getting well looked after. I would commend Sandstones to anyone.

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   4.3 out of 5

Mum has been resident for around 2 months, it's, of course, difficult to watch your parent make this transition but I have to say from the moment I walked in to have a look around, I felt a warm, clean, safe and friendly atmosphere. The secure entry system to enter/leave is a great piece of mind. The Admin/Management are very approachable and always take on board your comments. The care/domestic staff have been very friendly and helpful. There are endless points of information on the walls to keep you up to date. Mum loves the home cooked food, the standard/variety is excellent.

With residents of various physical/mental capabilities it can be difficult to find sociable activities that suit all, but there is usually something Mum can join in with most days per week including sing-a-longs, a quiz, movie nights, baking, exercising, themed food days, recently Mexico and China, pre-arranged outings and visits from local nurseries.
Overall, we couldn't be happier for Mum at Sandstones.

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   4.6 out of 5

Myself and my aunt live in sheltered accommodation and found it so easy to relate to Sandstones. The care and attention my aunt has received is wonderful and in the short time she has been here. What a difference we can see in her.

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   5 out of 5

My aunt lives in sheltered accommodation but she has had a few falls and for her own safety my aunt spoke to the family and realised she needed a few weeks care so we get her into Sandstones.

The care and attention we received when we arrived and first class. Sandstones is very clean. The food is excellent. Sandstones is a very warm and friendly home.

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   4.8 out of 5

This is a very relaxing, peaceful, happy care home. All staff are very caring and friendly. The stimulation throughout the day is very good.

My friend's room is always clean and smells lovely. The office staff are very helpful. This is a well-run care home. Well done to all.

I think I might go on the waiting list.

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   4.8 out of 5

All staff are very caring and Mum is looked after well. The catering staff deserve a mention as Mum is coeliac and they are always trying to tempt her with new things. Most problems are dealt with quickly.

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   4.6 out of 5

After hip operation three weeks rehab. I was well looked after and helped to get over my hip operation.

How likely would you be to recommend Sandstones? Likely

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Average Rating:   4 out of 5

The care provided in Sandstones is excellent. The staff and managers are always interested in my aunty, they really want to listen to her and to me and give the best support possible. They always go the extra mile. The atmosphere is so friendly and inviting. The dining room always looks beautiful in its various colours, my aunty often comments on how lovely it looked. She really likes the food and all the choices. She is also impressed with the great laundry service! She truly loves her home at Sandstones and I love that she is so happy. Thank you.

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   5 out of 5

My mother has been at Sandstones for 6 months now and the standard of care is excellent. She told me all the carers are lovely and she feels we cared for and content.

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   5 out of 5

Excellent accommodation and care. The room is clean and well-maintained. Staff are very attentive, pleasant and care for all my Mum's needs. (Great standard of care). Although Mum can't always make it down for meals, it's no problem and the standard of meals is very good.

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   4.6 out of 5

Clean environment, have witnessed staff having kindness and compassion to patients. Frequent activities - good understanding is shown in regard to suitable activities for the age range.

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   4.4 out of 5

Extremely pleased with Sandstones. All carers are very pleasant and helpful and always seems to be something going on for residents. Very pleased to see my mother in law settled and happy with all carers.

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   4.8 out of 5

Fabulous staff, very helpful and caring.

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   5 out of 5

My mum has been looked after and cared for by all the staff, she has enjoyed her stay and has high praise for all the staff at the home. Thank you all so much!!

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   5 out of 5

I have been at Sandstones for 6 years now and I am very happy with my care. The food is excellent and nothing is too much trouble.

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   4.5 out of 5

Staff very attentive to my mother's needs. Home surrounding kept very clean. Staff always pleasant and helpful.

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   4.4 out of 5

Sandstones is a lovely care home in my opinion. I am happy that my nan is in a safe and friendly place. There are lots of things to entertain the residents and families are welcome for tea.

How likely would you be to recommend Sandstones? Likely

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Average Rating:   4.1 out of 5

I find that the staff at Sandstone understand the importance of keeping residents involved in the activities provided throughout the whole day, while taking care of those who need rest and relaxation.
Residents are never bored or left alone while also enjoying privacy when required.

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   5 out of 5

We are very happy with the care mum gets and the staff are so pleasant and friendly. Mum loves it here too and loves all the meals. She is very happy with her room too.

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   5 out of 5

My mum moved into Sandstones in July 2015, and as a family who supports mum we have never looked back, it was lovely, welcoming, as soon as we viewed it we liked it. Mum moved in on 25th July 2015, we asked about own furniture and it was allowed, so we brought a small double bed, chair, tv. The laundry was organised on a room basis, which was no problem and if extras wanted to be washed that was no problem to the laundry staff. Mum says Sandstones is comfy, lovely, decent, friendly, nothing to have to do is a problem to the staff. I like the home, the staff, the furniture, the facilities. Special days are advertised, menus are printed for these occasions. Bingo is offered, which mum enjoys especially when she wins.
The food is great, there is plenty of it, mum just grazes all day, which I am happy about, at least she isn't going hungry, which was an issue in a previous home.
Sandstones, thank you, you have settled my anxiety, worrying, fear. I will always promote your good name.

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   5 out of 5

Satisfied with the care.
Helpful staff.
Entertainment available.
Keep fit sessions.
Musical entertainment.
Memory sessions.

How likely would you be to recommend Sandstones? Likely

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Average Rating:   4 out of 5

My mum is a very difficult lady with vascular dementia. She is treated with care, concern, understanding and dignity, often in very difficult circumstances. Thank you Sandstones.

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   4.7 out of 5

Mum has been a resident here since September 2015.
Staff are extremely pleasant and welcoming. They are genuinely caring.
Facilities are good and have improved recently with the redecoration and the "All our Yesterdays" area which is a good idea.
Always clean and fresh smelling. Mum enjoys the extremely well cooked and tasty meals.
Such a good idea that you call the rooms flat and have a letterbox in the door and a "kitchen" area,
I feel confident that mum is well cared for. Thank you.

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   4.3 out of 5

After 3 weeks respite, I am now a resident.

How likely would you be to recommend Sandstones? Likely

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Average Rating:   3.8 out of 5

Best alternative (to home) available. Generally satisfactory but think effects of care home crisis filtering through. Specific observation (not connected to above). I am surprised that Anchor as a leader in the field have not adopted best practice of other homes and hospitals and introduced proactive meal times with embargo on unnecessary disturbances - including leaving the television on and playing loud CDs and other noise emitting devices.

How likely would you be to recommend Sandstones? Likely

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Average Rating:   4 out of 5

Rob Martin, Head of Care Quality at Sandstones responded to this review on 17 Mar 2017:

Thank you for taking the time to provide a review. I thought you might find the following response helpful:

In response to your concerns on the care crisis - in Anchor, we are well placed to continue to provide high-quality care services despite the broadly publicised care crisis.
In response to your concerns relating to mealtime experience - we have for some time applied a protected mealtime service, this ensures that customers have a relaxing and attentive mealtime.
We have looked into the mealtime experience at Sandstones and will be making sure that those recognised practices are in place going forward.
I apologise that your own experience wasn’t one of best practice, we do take this feedback on board, we will support and monitor this service to ensure that the appropriate practices are in place.

Very happy. Enjoy food, good friends and they look after me.

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   4.8 out of 5

My friend has been resident since 2010 and the home has changed over time but in an extremely positive way. The décor is much more 'user-friendly' and really does feel like 'home from home'. The staff ensure that they know the residents well and care for them as individuals (family and friends are looked after too!!!) I cannot fault this home at all!

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   4.8 out of 5

A very pleasant environment. Staff very friendly, caring and helpful. Everything was perfect. The one small improvement could be improved labelling of clothes to stop mix-ups.

How likely would you be to recommend Sandstones? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 23 May 2018

We currently have two vacancies for care. Please contact Sandstones directly for further information.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

March 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sandstones