Victoria House (Wallasey) Ltd

Staff are very friendly, they make the effort to do a lot of activities with the residents, throwing parties for birthdays and at Christmas. The home is very warm and clean, rooms are cosy for the residents, with the residents have the option to install a television etc. My mother is very happy here and has been a resident for over 6 years.

I cannot thank everyone enough for the exceptional level of care you provided to my beloved Grandma over the years. Manager and Senior staff were always considerate of the need to incorporate us, as her family, into my Grandma's care. They also took a very in-depth approach to delivering personalised and holistic care which met all of my Grandma's needs. Care staff always went that extra mile when delivering care and my Grandma was always happy, she considered staff as her family, which was lovely to see how thoughtful they were to her. We received incredible welcoming and hospitality whenever we visited Grandma, and they were very accommodating. Especially when we held a 90th Birthday Party for my Grandma. The facilities and activities coordinated always provided enjoyment. I would highly recommend Victoria House to anyone who is considering a Residential Care environment for a loved one.

My Uncle has been with the Victoria House for a couple of years now with Dementia issues. I can not speak highly enough of the lady in charge or the staff there. Whilst I am there visiting I notice how staff go the extra mile to meet the needs in sometimes difficult circumstances. They are always helpful and courteous and on one occasion I was even offered a sandwich! Which after a long journey was very welcome. Keep up the great work looking after my Uncle and the other residents.