Carmel Lodge Care Home

London Road, Adlington, Macclesfield SK10 4NJ

Carmel Lodge is located on the edge of Poynton and is convenient for anyone travelling by car. The M60 motorway and the A34 provides easy access to those visitors who have to travel some distance. Local shops, library, hairdressers, surgery, pharmacy and public house are all within short walking distance.

This privately owned home was purpose built in 2006 and offers residential dementia care for 36 residents. All bedrooms are single with en-suite facilities. Each floor has assisted showers and bathrooms. All rooms are fully carpeted and decorated to a high standard. Each room contains a television point, nurse call system, telephone point, fire detection, bed, wardrobe, arm chair, chest of drawers, central heating with thermostatic controls and safety guards.

Residents can enjoy the well maintained garden with a large patio area, as well as the landscaped gardens and conservatory. Parking is available for 12 cars.

Visitors are always welcome.

Group: Maria Mallaband Care Group Ltd

Person in charge: Danielle Whittaker (Care Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 36

Rooms with ensuite WC: 36

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Overview of Review Score

The Review Score of 9.3 out of 10 for Carmel Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up of Average Rating of Reviews (maximum of 5 points) and Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating of all Reviews in the last 24 months. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.453 for Carmel Lodge Care Home is calculated as follows: ( (58 Excellents x 5) + (23 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 95 Ratings = 4.453

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 4.8 Points relating to the number of positive Reviews for Carmel Lodge Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months. then it will not have a Review Score.

9.3 Carmel Lodge Care Home has a Review Score of 9.3 (9.253) out of 10 based on reviews in the last 2 years. Over all time Carmel Lodge Care Home has 33 reviews with an Average Rating of 4.5 out of 5.

Total of 33, showing 1-20

Average Ratings

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Average Rating:  Average rating  3.5 out of 5

All staff very helpful and attentive.

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Average Rating:  Average rating  5 out of 5

Carmel Lodge has a warm and welcoming environment from the moment you walk through the door the staff are friendly and approachable - nothing is too much trouble.
The home is well kept and clean, food is good and daily activities are arranged.
Mum is well cared for by the staff who show great kindness
and understanding. Mum on several occasions has said she likes the staff which shows that she is well settled and feels at home.

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Average Rating:  Average rating  3.6 out of 5

All carers have a friendly and sympathetic manner. Checks and duties are performed punctually. Home is clean and tidy. Visitors parking and welcome is good.

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Average Rating:  Average rating  4.8 out of 5

My cousin appears to have settled in very well at Carmel Lodge Care Home and seems at ease with staff and other residents. She enjoys the company and the environment in general and is friendly and helpful to other residents. There is a sense to me that she feels at home.
She has told me on several
occasions that she enjoys the food and eating communally in the dining room and speaks highly of the care and catering staff.

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Average Rating:  Average rating  4.8 out of 5

I am very satisfied with Carmel Lodge, feeling comfortable at all times. Very well looked after.

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Average Rating:  Average rating  4.1 out of 5

I feel that my mum is extremely well cared for with understanding and affection, even though she can sometimes be a little difficult due to her dementia. I appreciate the continuity of staff, which is very important to her since she has now been in Carmel Lodge for over three years. In the past, I did
express concerns over cleanliness in the home, but this problem appears to have been completely overcome.

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Average Rating:  Average rating  4.9 out of 5

Mum came last April, she is very happy and settled.
All the staff are very helpful and friendly.
We would always recommend Carmel Lodge.

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Average Rating:  Average rating  4.9 out of 5

Dad's Alzheimers had degenerated rapidly at the end of 2017. As this was my business' busiest time I was desperate to get him somewhere safe, quickly. The staff came to visit us in his house and we discussed the possibility of respite care, leading to a permanent stay if all went well.

Luckily

there was a room available and within a week Dad was able to move in. He settled in very well and seemed to relax hugely from the relief of knowing that he was somewhere safe (he'd taken to wandering in the dark).

From the outset, the staff were friendly, helpful and welcoming. He's been there for 2 1/2 months now and this has not changed. There's an open door policy for visitors (with the exception of mealtimes) and Dad's needs are perfectly catered for by specialist dementia care staff. He is really happy and gets on well with the other residents. The couple of times I've taken him out (to hospital appointments) he's quite happy to return to the safety of the place he now lives.

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Average Rating:  Average rating  4.4 out of 5

The care home is run in a caring and proficient manner. The staff deal with the residents in a professional, caring and sympathetic manner. The food, cleanliness and general appearance of the home are of a high standard and residents look to be well looked after.

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Average Rating:  Average rating  4.7 out of 5

Mum now appears to be very settled now after some upset initially. She has gained a little weight and is taking her medications as prescribed.
She is engaging in a variety of activities and enjoying socialising.
We are kept informed by the home as to how she is whenever we call.
We are satisfied
with how she has settled now.

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Average Rating:  Average rating  4.6 out of 5

Carmel Lodge continues to look after my mother admirably. She continues to thrive physically, is mentally content and in so far as is possible content and happy and is difficult to imagine how she could be cared for and this position has persisted for three years that she has been at Carmel.

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Average Rating:  Average rating  4 out of 5

Mum initially went for respite and is now there permanently. It's not perfect but after viewing several others we decided it was the best home we'd visited. The staff are what makes the place really - friendly and approachable and easy to talk to about anything. The food is good and the rooms are very
pleasant and kept clean.
Varying stages of dementia can sometimes be problematic.

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Average Rating:  Average rating  4.4 out of 5

Everything is fantastic, my wife is a difficult person but has settled in well because of the staff.

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Average Rating:  Average rating  4.8 out of 5

Very pleased with mother's care. Staff are considerate to her needs and accommodate her to their best. Food is excellent and accommodation is clean.

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Average Rating:  Average rating  4.1 out of 5

Mum has been at Carmel Lodge for just over one year. She says the staff are very kind and caring and this is my experience too.
They go out of their way to be helpful.
The home is always clean and smells fresh.
My mum has to have a pureed diet because of swallowing difficulties.
Although the food
always smells good, I think there could be a bit more imagination used for mum's evening meal which often seems to be soup or scrambled egg.
The décor in the lounge is lovely and bright and fresh, having recently been decorated but the bedroom could do with 'freshening up' and the chairs in the lounge are too low for mum to get out of unassisted unless she is sat in the higher arm chair we brought in specially for her.
The backup services provided (hairdresser, chiropodist, doctor etc) are good.
I would welcome more reviews 1:1 of mum's progress and care.
I wish there could be a lot more activities provided for mum to join in with.

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Average Rating:  Average rating  3.9 out of 5

Dad has settled well. The home is inviting and the staff are caring. The home looks a little shabby at present and could do with upgrading, especially the décor.

The standard of cleanliness is fabulous and the cleaners work so hard to avoid all nasty smells. The chefs work hard but I feel they could

provide better food (not their fault) but their budget appears limited.

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Average Rating:  Average rating  5 out of 5

I have reviewed Carmel Lodge approximately 3 months ago and my view has not changed. If every care home was excellent as this then the world would be a better place.
My husband has been here 4/5 months and I am so happy we found it. The care, food, facilities, activities cannot be faulted.

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Average Rating:  Average rating  4.4 out of 5

I have always been pleased with the rapport the staff have with my wife. There is always a smile on their faces when they talk to her. My wife never seems stressed.

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Average Rating:  Average rating  4.8 out of 5

Very nice, clean place. Staff very, very helpful.
Always available for a chat and know about my mother immediately.

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Average Rating:  Average rating  3.4 out of 5

The care home manager is approachable, understanding and ensures all decisions made are best for the residents.

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Care Quality Commission (CQC) Rating

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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1 Bed Vacancy

posted 06 Jan 2020

Residential Dementia en suite rooms available in a caring & stimulating environment . We are residential dementia specialist`s who can provide dementia care to the highest level . Our highly trained care team ensure dignity and compassion at all times. Day Care available. Please contact the home manager for more information

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