Crossways

Station Road, Lostock Gralam, Northwich CW9 7PN

Crossways is a vibrant and well maintained home, approximately one mile from Northwich in the village of Lostock Gralam. The care team works together to support residents' wellbeing and quality of life.

A sense of purpose is promoted and a wide range of activities are organised by the home to match residents' interests.

Residents enjoy use of a number of lounges and communal areas where they can enjoy socialising and welcome visitors, whilst having TVs in bedrooms and privacy respected.

Group: Minster Care Group

Person in charge: Sharon Halliwell-Short (Home Manager)

Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 55+.

Single Rooms: 39

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Crossways: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.7 (maximum of 10) for Crossways is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Crossways in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.9 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.783 for Crossways is calculated as follows: ( (47 Excellents x 5) + (13 Goods x 4) ) ÷ 60 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.943 Points relating to the number of positive Reviews for Crossways is based on 3 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 3 Reviews ÷ 7.8 Target = 0.385 , then divided by 2 = 0.193

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.7 Crossways has a Review Score of 6.7 (6.726) from 5 Reviews


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Crossways?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Crossways

  • Daughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mother joined Crossways in January of this year. She loves being there, has a lovely room and tells me the staff are so caring and food excellent. She told me that if she has to be in a care home she would not like to be anywhere else than Crossways. She advises that the manager is cheerful and happy and checks on her every day to make sure she has everything she needs. Thank you Crossways.

How likely would you be to recommend Crossways? Extremely Likely

Overall Standard

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Average Rating:   4.7 out of 5

The last four months of my mum's life were spent at Crossways.
After being admitted for temporary respite care it soon became apparent that my mum's condition was gradually deteriorating and she would not be able to return home.
The care she received, especially during the last two weeks with us, was exceptional. The staff, including management, were considerate, caring and professional not only to my mum but to all the family.

How likely would you be to recommend Crossways? Extremely Likely

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Average Rating:   4.7 out of 5

Kelly Egerton, Home Manager at Crossways responded to this review on 30 Aug 2016:

Thank you for your lovely note. It was a privilege to care for your mother, and it means a lot to us to hear that her last weeks with us were the best they could be.

We'd like to take this opportunity to thank you and all your staff for the dedication and exceptional level of care given to our father. We are extremely grateful to your dedicated team who cared for him on a daily basis. We know from firsthand experience through our visits how well our father was cared for and how much care and devotion was shown by everyone. The staff all made such a difference to his quality of life, even though he could be quite cantankerous at times. No matter who was on duty regardless of time, day or night, we know he received the same high quality of care and for this we are ever thankful. It was an extremely difficult decision to move our father into a care home, however strangers quickly became friends and any apprehensions soon dispelled when we observed the professionalism and total dedication of each and every member of your team and how well our father was treated with love and respect.

How likely would you be to recommend Crossways? Extremely Likely

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Average Rating:   5 out of 5

Paul Bowman, Home manager at Crossways responded to this review on 09 Jun 2016:

Thank you so much for this lovely feedback. It means a great deal to all of us here and it was a real privilege to care for your father and get to know your family. We wish you all the very best for the future.

Crossways provides a most caring environment where the needs of my mother are met with the greatest of respect and in a most dignified manner. Following a change of management, there have been many positive and effective improvements over the past nine months which are clearly evident in various aspects of the day to day running of the home. Any issues raised relating to my mum's care are dealt with in a
transparent and sensitive manner. I visit frequently and am made to feel that my input is valued and respected which has resulted in a partnership of trust between my mum, the staff and myself with some positive and effective outcomes. As with any service there is always an opportunity for improvement especially around the issue of communication but I feel confident in saying that Crossways is demonstrating 'work in progress' at its best! It is extremely reassuring to feel that staff are now well led and moving forward as a team which in turn creates a safe and caring haven in which my mum is thriving exceptionally well! She is so very happy in her new home and as a family we are delighted that in addition to the superb care she receives, she continues to have choices in her life and that her dignity is preserved at all times. Thank you Crossways for providing such peace of mind and for creating such a caring environment in which my mum has made a seamless transition from living on her own within the community to living within the protection and comfort of residential care!

How likely would you be to recommend Crossways? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Paul Bowman, Home Manager at Crossways responded to this review on 09 Feb 2016:

Thank you very much for taking the time to provide us with this feedback, which means a great deal to the team. We are delighted to hear that your mother is happy at Crossways and that you feel reassured by the leadership in the home. We will continue to do our best to support your mother to enjoy excellent quality of life at Crossways.

My mother in law attends Crossways for occasional respite and frequent day care; the care she receives is outstanding. The staff treat her with kindness, humour and patience. She particularly enjoys the home cooked food.
I have been extremely impressed by the management; they provide my mother in law with flexible, personal care and are always available to talk to relatives.
I cannot recommend Crossways highly enough as whenever our family use their day care or respite care we are reassured that she is safe, well looked after and happy.

How likely would you be to recommend Crossways? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Elaine Wilson, Senior Enquiry Manager at Crossways responded to this review on 28 Jan 2016:

Thank you very much for taking the time to provide this feedback, which will be very much appreciated by the staff team. We are delighted that your mother-in-law is enjoying her experience at Crossways, and that the family is reassured she is in good hands.

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