Elm House enjoys an excellent location in the heart of Nantwich. It is an attractive home with a caring and qualified staff team.
Residents enjoy spacious lounges, peaceful garden areas and full-time access to a friendly and experienced care team, with a number of extra services such as hairdressing available.
Staff are keen to promote a healthy level of physical and mental fitness, running a thorough activities programme, including many entertainments and excursions.
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Elm House has a Review Score of 9.2 (9.202) out of 10, based on 14 reviews in the last 2 years.
Over all time Elm House has 33 reviews.
The move took place very quickly, having managed to support at home for 9 years, the time had come. Mum needed to feel safe with people around her. Mum settled in instantly, although she had issues with the food.
The move took place very quickly, having managed to support at home for 9 years, the time had come. Mum needed to feel safe with people around her. Mum settled in instantly, although she had issues with the food.
We are so grateful that your mum has come to live at Elm House, She has made friends and settled in very well. Thank you for your continued support and understanding.
The staff are excellent providing great quality care in a caring and professional manner.
The staff are excellent providing great quality care in a caring and professional manner.
Thank you so much for your feedback, this means a lot to us.
Dad receives a good level of care. The staff are attentive to his needs at all times and are friendly and sympathetic. A few more activities would be nice.
Dad receives a good level of care. The staff are attentive to his needs at all times and are friendly and sympathetic. A few more activities would be nice.
Thank you for your feedback, we will continue to make improvement in regards to activities - thank you for your continued support.
Staff are excellent and the office all helpful and keep you informed.
Staff are excellent and the office all helpful and keep you informed.
Thank you for you feedback, really appreciate it and it is a pleasure to look after your loved one.
My mother is well looked after and I have no complaints about her care. The staff are always helpful and friendly.
My mother is well looked after and I have no complaints about her care. The staff are always helpful and friendly.
Thank you for your kind words, we are happy to be able to provide your mum with care and support.
I am both pleased and grateful for the dedicated care the staff have shown to my father. His needs are many and the support we have been shown is kind and compassionate. There has been a good and immediate response to any queries and when dad needs medical attention the staff recognise this and act...
I am both pleased and grateful for the dedicated care the staff have shown to my father. His needs are many and the support we have been shown is kind and compassionate. There has been a good and immediate response to any queries and when dad needs medical attention the staff recognise this and act accordingly. They have made a difficult transition a great deal easier.
Thank you for your feedback, we strive to look after all our residents as best we can. Thank you for your continued support.
The home is a little dated, but overall it is the care delivered...
The home is a little dated, but overall it is the care delivered that really matters. Warm hearted. Thank you for the care you give to my uncle.
Thank you for your kind feedback it is a pleasure looking after all are residents and we aim to care and support them in anyway we can.
My mother was looked after with great care and dignity for her last few weeks. All of the staff and management that we dealt with were excellent.
My mother was looked after with great care and dignity for her last few weeks. All of the staff and management that we dealt with were excellent.
It was pleasure to look after your mum and thank you for your continued support in your mums care. We are so glad we could provide the comfort, dignity and care she deserved whilst here with us.
My nan has been at Elm House for just over a year now and the treatment from all member of staff has been excellent, really top quality. They are extremely friendly and have made my very precious nan feel at home, relaxed and well looked after.
My nan has been at Elm House for just over a year now and the treatment from all member of staff has been excellent, really top quality. They are extremely friendly and have made my very precious nan feel at home, relaxed and well looked after.
Thank you so very much for your feedback and thank you for you continued support. It is a pleasure looking after your Nan.
Very good. Nice and friendly. helpful.
Very good. Nice and friendly. helpful.
Thank you for your lovely feed back, it is a pleasure to look our residents and provide them with dignified care and respect.
Most of the staff and residents are friendly. Always someone to express concerns to. Gran is treated with respect.
Most of the staff and residents are friendly. Always someone to express concerns to. Gran is treated with respect.
Thank you for your feedback, and thank you for your continued support.
Very friendly and helpful staff despite the building work ongoing. The staff always seen engaging.
Very friendly and helpful staff despite the building work ongoing. The staff always seen engaging.
Thank you for the lovely feedback, we have finished the building work and the home looks great, we hope you agree.
I can highly recommend Elm House to anyone wishing to place a loved one in short or long term care. The staff are very friendly and conscientious and nothing is too much trouble.
I can highly recommend Elm House to anyone wishing to place a loved one in short or long term care. The staff are very friendly and conscientious and nothing is too much trouble.
Thank you so very much for your kind words, this means a lot to all at Elm House and we very much love looking after the residents. Thank you also for your continued support.
Since my friend went into Elm House all my worries about her safety and well being have gone!! She is looked after so well and all her needs are not only catered for but also anticipated. The staff are extremely friendly and caring without exception - and they care for me too, always making me feel...
Since my friend went into Elm House all my worries about her safety and well being have gone!! She is looked after so well and all her needs are not only catered for but also anticipated. The staff are extremely friendly and caring without exception - and they care for me too, always making me feel welcome!!! I have no hesitation in recommending Elm House for the care of your loved ones.
Thank you for the lovely feedback, it is a pleasure looking after your loved one and thank you for your continued support.
In the intervening period under the new management team things have improved tremendously hence my 5 stars. Whilst my auntie - who was on an end-of-life programme - recently passed away, the care,...
Whilst the home still needs modernisation things have now commenced with new building work to increase the number of rooms and re-decoration/updates, which should enhance the home and care for residents in the future. Overall things have improved greatly and I have no problem now in recommending the home, its management, and especially the staff.
We thank you once again and hope you all are keeping well.
Equally Mothering Sunday was...
Well done Elm House which I must add is a very clean and caring place for my mother-in-law to be in.
Thank you for your kind words and we are very happy to look after your mum. Thank you for your support.
The staff do their best to maintain my mum's well-being. My mum is very happy here and that means a lot to us as a family.
The staff do their best to maintain my mum's well-being. My mum is very happy here and that means a lot to us as a family.
Thank you for this review, we are grateful for feedback, thank you for your continued support.
Over the last few months, I have become increasingly concerned about the general care and welfare of my grandmother. She is rarely dressed properly. her clothes are always going missing or being ruined in the laundry. I don’t believe she is receiving the care and attention required for her needs.
Over the last few months, I have become increasingly concerned about the general care and welfare of my grandmother. She is rarely dressed properly. her clothes are always going missing or being ruined in the laundry. I don’t believe she is receiving the care and attention required for her needs.
Hi, we take all feedback very seriously and I am very sorry to hear about your experience. Elm House has recently been going through some changes and we have a new manager in post, so I hope you will see some positive changes at the home and would like to invite you to discuss your concerns in...
Hi, we take all feedback very seriously and I am very sorry to hear about your experience. Elm House has recently been going through some changes and we have a new manager in post, so I hope you will see some positive changes at the home and would like to invite you to discuss your concerns in person, especially regarding specific aspects of her care. Regarding the clothing, we have recruited new dedicated laundry staff to ensure additional care is taken with personal items and this will include a process of re-labelling all residents' clothes as the methods of labelling can wear over time. We hope you will see a more positive experience over the coming weeks. The care and well-being of our residents are always our principal priority.
Dad only been at Elm House for a few weeks but already settled in. He is happy there and likes all the staff. What I have seen is all caring staff treating residents with respect and dignity but also having a laugh and chat.
Dad only been at Elm House for a few weeks but already settled in. He is happy there and likes all the staff. What I have seen is all caring staff treating residents with respect and dignity but also having a laugh and chat.
Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your Dad is at ease with us. I'll forward your warm sentiments to our home team. Kind regards.
I want to say an enormous thank you to all the staff at Elm House. Although our relative found leaving her own home challenging, the staff welcomed her warmly and encouraged her to feel at home from the outset. During her time as a resident, you respectfully allowed her to develop a daily routine...
I want to say an enormous thank you to all the staff at Elm House. Although our relative found leaving her own home challenging, the staff welcomed her warmly and encouraged her to feel at home from the outset. During her time as a resident, you respectfully allowed her to develop a daily routine which suited her needs and made her feel in control. When her health deteriorated the staff responded in a very professional and caring way. They ensured she was made as comfortable as possible. She couldn't have been better cared for than the way she was during her final days. Enormous thank you!
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I am the home manager at Elm House, I was the previous Manager at Crossways Care Home for 2+ years.
I worked at The elm House for this from 2008...
I am the home manager at Elm House, I was the previous Manager at Crossways Care Home for 2+ years.
I worked at The elm House for this from 2008 until 2020 and I worked as a domestic, Care Assistant and Care Team Leader to Deputy Manager.
I love my job and I really enjoy looking after people and making their day a little brighter.
Diane is a wonderful person, who wears her heart on her sleeve and all strives to do her best for the residents and staff.
She has had 5+ years of...
Diane is a wonderful person, who wears her heart on her sleeve and all strives to do her best for the residents and staff.
She has had 5+ years of experience and joined Elm House in 2021.
Since then Diane has brought smiles to all involved in Elm House.
Tina has worked for the Minster Care group for a number of years, working as Care team leader, went on to do deputy manager at another home from the...
Tina has worked for the Minster Care group for a number of years, working as Care team leader, went on to do deputy manager at another home from the group and now working as Elm House Admin.
Tina enjoys a challenge and enjoys supporting others in the home, being a resident, staff member or family, she strives to help others.
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
There are 35 Single Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.3 mile(s) as the crow flies, distance by road may be significantly further.
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