Elm House

76 Pillory Street, Nantwich CW5 5SS
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9.5 28 Reviews
  • Elm House, Nantwich
Elm House enjoys an excellent location in the heart of Nantwich. It is an attractive home with a caring and qualified staff team.

Residents enjoy spacious lounges, peaceful garden areas and full-time access to a friendly and experienced care team, with a number of extra services such as hairdressing available.

Staff are keen to promote a healthy level of physical and mental fitness, running a thorough activities programme, including many entertainments and excursions.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1250
  • Self-Funded Residential Dementia Care: £1250 – £1450
  • RESPITE Self-Funded Residential Care: £1050 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1450

These prices are only a guideline, please contact Elm House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Stacey Lloyd (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (4)

Elm House Reviews (28)

9.5

Elm House has a Review Score of 9.5 (9.539) out of 10, based on 10 reviews in the last 2 years.
Over all time Elm House has 28 reviews.

Overall Experience
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Date Published
  • 28
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Reviewer Connection to Elm House
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Total of 28, showing 1-20
Review from Jacqueline D (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am both pleased and grateful for the dedicated care the staff have shown to my father. His needs are many and the support we have been shown is kind and compassionate. There has been a good and immediate response to any queries and when dad needs medical attention the staff recognise this and act
accordingly. They have made a difficult transition a great deal easier.
Reply from Stacey Lloyd, Manager at Elm House

Thank you for your feedback, we strive to look after all our residents as best we can. Thank you for your continued support.

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Review from Charles B (Nephew of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely warm , homely atmosphere. Very welcoming .
Great staff. Great management.
I sence that the residents feel safe and well looked after at Elm House. I also have a sence if a little community between residents and carers.
The home is a little dated, but overall it is the care delivered that
really matters. Warm hearted. Thank you for the care you give to my uncle.
Reply from Stacey Lloyd, Manager at Elm House

Thank you for your kind feedback it is a pleasure looking after all are residents and we aim to care and support them in anyway we can.

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Review from Mark D (Son of Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was looked after with great care and dignity for her last few weeks. All of the staff and management that we dealt with were excellent.
Reply from Stacey Lloyd, Manager at Elm House

It was pleasure to look after your mum and thank you for your continued support in your mums care. We are so glad we could provide the comfort, dignity and care she deserved whilst here with us.

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Review from S H (Grandson of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been at Elm House for just over a year now and the treatment from all member of staff has been excellent, really top quality. They are extremely friendly and have made my very precious nan feel at home, relaxed and well looked after.
Reply from Stacey Lloyd, Manager at Elm House

Thank you so very much for your feedback and thank you for you continued support. It is a pleasure looking after your Nan.

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Review from V B (Son of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Nice and friendly. helpful.
Reply from Stacey Lloyd, Manager at Elm House

Thank you for your lovely feed back, it is a pleasure to look our residents and provide them with dignified care and respect.

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Review from E M (Granddaughter of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most of the staff and residents are friendly. Always someone to express concerns to. Gran is treated with respect.
Reply from Stacey Lloyd, Manager at Elm House

Thank you for your feedback, and thank you for your continued support.

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Review from C M (Daughter of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very friendly and helpful staff despite the building work ongoing. The staff always seen engaging.
Reply from Stacey Lloyd, Manager at Elm House

Thank you for the lovely feedback, we have finished the building work and the home looks great, we hope you agree.

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Review from Jayne H (Daughter of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can highly recommend Elm House to anyone wishing to place a loved one in short or long term care. The staff are very friendly and conscientious and nothing is too much trouble.
Reply from Stacey Lloyd, Manager at Elm House

Thank you so very much for your kind words, this means a lot to all at Elm House and we very much love looking after the residents. Thank you also for your continued support.

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Review from H S (Friend of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my friend went into Elm House all my worries about her safety and well being have gone!! She is looked after so well and all her needs are not only catered for but also anticipated. The staff are extremely friendly and caring without exception - and they care for me too, always making me feel
welcome!!! I have no hesitation in recommending Elm House for the care of your loved ones.
Reply from Stacey Lloyd, Manager at Elm House

Thank you for the lovely feedback, it is a pleasure looking after your loved one and thank you for your continued support.

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Review from Paul M (Nephew of Resident) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This a follow up positive review after my critical comments earlier this year re. Elm House.
In the intervening period under the new management team things have improved tremendously hence my 5 stars. Whilst my auntie - who was on an end-of-life programme - recently passed away, the care, compassion,
and love that they and all the staff showed to her and gave us during this difficult period was in no uncertain terms second to none. At every step of the way they kept us informed and supported us especially at the very end. The staff's ability left little to be desired and we were very happy with them and the new processes put in place.
Whilst the home still needs modernisation things have now commenced with new building work to increase the number of rooms and re-decoration/updates, which should enhance the home and care for residents in the future. Overall things have improved greatly and I have no problem now in recommending the home, its management, and especially the staff.
Reply from Stacey Lloyd, Manager at Elm House

Thank you so much for your wonderful feedback, this means so much to the home as we all have been working hard to make everyone experience living and visiting the home better in all aspects.
We appreciate you and your family's help in making your auntie's last few days special and person centered.
We thank you once again and hope you all are keeping well.

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Review from Olive S (Daughter of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to give my compliments to the staff for their caring way with residents. I am very impressed with the activities and events that the home has planned for the calendar event Red Nose Day which I supported was well organised and was an afternoon of fun.
Equally Mothering Sunday was another
wonderful afternoon with high tea and drinks for the residents and visitors. It's so lovely how staff interact and does sing-along sessions which everyone enjoyed.
Well done Elm House which I must add is a very clean and caring place for my mother-in-law to be in.
Reply from Stacey Lloyd, Manager at Elm House

Thank you for your kind words and we are very happy to look after your mum. Thank you for your support.

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Review from S M (Daughter of Resident) published on 22 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff do their best to maintain my mum's well-being. My mum is very happy here and that means a lot to us as a family.
Reply from Stacey Lloyd, Manager at Elm House

Thank you for this review, we are grateful for feedback, thank you for your continued support.

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Review from J V (Grandson of Resident) published on 3 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Over the last few months, I have become increasingly concerned about the general care and welfare of my grandmother. She is rarely dressed properly. her clothes are always going missing or being ruined in the laundry. I don’t believe she is receiving the care and attention required for her needs.
Reply from Jankee Patel, Head Office at Elm House

Hi, we take all feedback very seriously and I am very sorry to hear about your experience. Elm House has recently been going through some changes and we have a new manager in post, so I hope you will see some positive changes at the home and would like to invite you to discuss your concerns in person, especially regarding specific aspects of her care. Regarding the clothing, we have recruited new dedicated laundry staff to ensure additional care is taken with personal items and this will include a process of re-labelling all residents' clothes as the methods of labelling can wear over time. We hope you will see a more positive experience over the coming weeks. The care and well-being of our residents are always our principal priority.

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Review from L J (Daughter of Resident) published on 25 October 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Dad only been at Elm House for a few weeks but already settled in. He is happy there and likes all the staff. What I have seen is all caring staff treating residents with respect and dignity but also having a laugh and chat.
Reply from Rahi Joshi, Marketing Associate at Elm House

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your Dad is at ease with us. I'll forward your warm sentiments to our home team. Kind regards.

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Review from David W (Next of Kin) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I want to say an enormous thank you to all the staff at Elm House. Although our relative found leaving her own home challenging, the staff welcomed her warmly and encouraged her to feel at home from the outset. During her time as a resident, you respectfully allowed her to develop a daily routine which
suited her needs and made her feel in control. When her health deteriorated the staff responded in a very professional and caring way. They ensured she was made as comfortable as possible. She couldn't have been better cared for than the way she was during her final days. Enormous thank you!
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Review from K E (Daughter of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are excellent (sometimes understaffed). Overall very good.
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Review from C W (Nephew of Resident) published on 26 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are kind and friendly. The rooms are small but are kept clean. Quality of food is very good, plenty of variety and lots of it. The staff manage to create a family atmosphere. Our aunt feels very safe and happy here. Nothing is too much trouble. The GP visits weekly, as does the hairdresser.
There are regular entertainments and plenty of homemade cake!
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Review from C P (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have always shown respect and kindness to my mother, nothing is too much trouble, and are very welcoming when we visit.
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Review from David P (Son of Resident) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mother was only in the home for 5 weeks before passing away the care and attention she received was second to none. She was always dressed clean and tidy and her room was spotless.
My mother was cared for with kindness, compassion and understanding.
Reply from Steve Maddock, Manager at Elm House

Many thanks for taking the time to review our care home, it is with great appreciation that you have given us such a positive review. Thanks for all your support during your mother's time here.
Kind Regards.

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Review from Malcolm L (Nephew of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Elm House could not have been more helpful during my aunts stay with them.
They were always very pleasant and always had time to speak to us whenever we visited.
The food at the home was good and caterers soon got used to my aunt's request for breakfast which was almost always egg and
bacon.
The room she occupied was adequate and the view through the window fine.
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Current Review Score: 9.5 (9.539)

Overview of Review Score

The Review Score of 9.5 (9.539) out of 10 for Elm House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.639 for Elm House is calculated as follows: ( (83 Excellents x 5) + (29 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 119 Ratings = 4.639
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Elm House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

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Stacey Lloyd

Job Title: Home Manger Joined: 2022

I am the home manager at Elm House, I was the previous Manager at Crossways Care Home for 2+ years.


I worked at The elm House for this from 2008 until 2020 and I worked as a domestic, Care Assistant and Care Team Leader to Deputy Manager.


I love my job and I really enjoy looking after people and making their day a little brighter.

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Diane

Job Title: Deputy Manager Joined: 2021

Diane is a wonderful person, who wears her heart on her sleeve and all strives to do her best for the residents and staff.


She has had 5+ years of experience and joined Elm House in 2021.


Since then Diane has brought smiles to all involved in Elm House.

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Tina

Job Title: Admin Joined: 2021

Tina has worked for the Minster Care group for a number of years, working as Care team leader, went on to do deputy manager at another home from the group and now working as Elm House Admin.


Tina enjoys a challenge and enjoys supporting others in the home, being a resident, staff member or family, she strives to help others.

Frequently Asked Questions about Elm House

What types of Care is Elm House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elm House have?

There are 40 Single Rooms.

What are the Facilities & Services at Elm House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elm House to the centre of Nantwich?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm House to verify any information. View our terms and conditions. Elm House has an Enhanced Service - more info.